Many social enterprises in the US come from the nonprofit sector, and a common way to measure nonprofit social enterprise is through earned income. Generally earned income refers to selling goods or services in exchange for a quid pro quo payment. In other words, you only get paid if you deliver the goods. Based on …
[Written with a healthcare industry slant, but obviously applicable to most organizations] There’s a death or serious injury due to questionable circumstances. An employee is accused of impropriety. Your company is acquired by or is acquiring another. A natural disaster occurs. There’s an investigation of your facility by a regulatory or law enforcement agency. By …
Coaching Blog: What are You Tolerating? http://bit.ly/aPXSWk # Training Blog: Tools for your Training/HPT toolbox http://bit.ly/aFWR3o # Business Planning Blog: What Makes a Business Plan a Business Plan? http://bit.ly/9RQcPh # Customer Service: Mapping your Customer Experience Strategy http://bit.ly/9SXUoh # Boards Blog: Is a “Working Board” an Immature Board? http://bit.ly/8YOdMf # Consulting Blog: What’s a “Mature” …
You may feel compelled to shy away from who you are as a spiritual being when you are at work. Of course for some of you that might be the equivalent of deciding not to breath. You may not divide yourself into “spiritual” at home and “not spiritual at work”. Others of you may be …
Years ago, I met Thomas J Leonard, the Founder of Coach University. He introduced the concept of “Tolerations” – those things that annoy you, drain your energy, and hold you back yet can be eliminated from your life. Tolerations show up in most areas – work, home, school, relationships, equipment, cars and your habits. Here …
Sorry this is a day late, life happens – Well I promised to give some useful tools to put in your training toolbox – I had a comment on a past post and the writer suggested that “companies are choosing to use additional methods such as corporate videos for training and development opportunities (benefits enrollments …
Recently someone asked for a simple definition. As it turns out, business plans mean different things to different people. I tend to think of them as presenting the vision or goals for a business, along with a road map for achieving those goals. It can be sketched on a napkin, written on a few pages, …
Thought Leaders in Marketing and Advertising: What are the cornerstone philosophies of the industry’s top executives? At the top of the list is David Ogilvy, the most famous copywriter in the world.
The consumer complaint site, RipOff Report, has been the bane of many companies’ existence and a challenge for crisis managers everywhere. ED Magedson (yes, he capitalizes his first name), Founder of the site, agreed to a lengthy exclusive interview for my ezine, Crisis Manager, that I plan to publish on Thursday, April 29, along with …
Who Owns the Customer Experience in your Organization? Answer: Everyone Should. Who drives the Customer Experience strategy? Answer: The Leader who is responsible for providing customer service. The executive team should be 100% supportive and enabling of the necessary collaboration to establish an effective Customer Experience strategy that is the best in Delivering Service Value. …
