Team Building vs Team Development

An-office-team-engaged-in-A-team-building-activity

Travel budgets slashed, bonuses unlikely and the prospect of redundancies. Now is probably not the time to ask for cash to fund the annual team building day but it might be the precisely the right time for some team development.

Team Building vs Team Development
Team Building vs Team Development

The phrase team building has risen in prominence in recent years as employers realised the value of a happy workforce where, despite their differences, team members are able to get along. For many, team building is simply about getting away from the office for a celebratory meal, drink or day out and there is some value in this. It creates a social context and allows colleagues space to become friends.

In the same way that a builder differs from a developer in the property world, team development is similar but distinctly different. Builders will turn up and build a wall, whereas a developer sees the potential for that wall to become a terrace of houses. Team development is a process in which a team takes time to explore its potential – how it can become greater than it’s been before. Continue reading “Team Building vs Team Development”

Asking For The Major Gift – Part 2 of 3

solicitors-trying-to-convince-donors-for-fundraising

Raising money from wealthy people is not the same as asking buddies at work to kick in a few bucks or selling cookies. The size of the gifts expected in those cases is rather small and not a lot of cultivation goes into the process.

People who are major gifts prospects have (more than likely) been Asked before. They know what the process entails and they are expecting to be asked. If they didn’t want to be part of the process, they would likely have made that clear at some point.

So, we come back to the question of how to ask for the gift.

Let me first give an example of phrasing that SHOULD NEVER be part of the Ask: “Anything/any amount you can give would really help!!”

The Ask must be for a specific dollar figure. It must be for an amount that (both solicitor and donor will know) will make possible one-or-more specific activities or programs that are essential to the mission of the NPO and will provide specific types of help to a particular constituency. It must also be a gift amount that will have an end result desired by the donor – helping a specific group of people and/or having his/her name prominently displayed.

It’s usually a question of credibility. When it becomes time for the Ask, the cultivator/solicitor and the prospective donor (should) have had a number of conversations about the NPO’s plans/programs/financial needs and/or the donor’s needs as relates to the NPO.

The prospect has been evaluated, the total amount of money to be raised (the goal) for the current fiscal year (or for a specific project) has been determined by a development planning process that “relies on” receipt of a specific number of gifts at specific dollar amounts.

In addition, and just as important, the prospect already knows (as a result of those conversations, noted above) what it will take to make “it” happen. The Ask is not just for a dollar amount; it is for a specific dollar amount that is needed to ensure creation/enhancement of a program/activity/service and/or the naming of a program or a (part of a) building.

To ask for any amount less than what will do the job is to say that all the preceding conversations have been nothing but hot air, that there’s not really an important need to be satisfied and people to be helped, that the NPO and the cultivator/solicitor aren’t to be taken seriously !!
=-=-=-=-=-=-=-=-=-=-=-=-=-=

Watch for Part 3 of this topic – This Friday

=-=-=-=-=-=-=-=-=-=-=-=-=-=
Have a comment or a question about starting, evaluating or expanding your fundraising program? With over 30 years of counseling in major gifts, capital campaigns, bequest programs and the planning studies to precede these three, I’ll be pleased to answer your questions. Contact me at AskHank@Major-Capital-Giving.com
=-=-=-=-=-=-=-=-=-=-=-=-=-=
Have you seen The Fundraising Series of ebooks ??
=-=-=-=-=-=-=-=-=-=-=-=-=-=
If you would like to comment/expand on the above, or would just like to offer your thoughts on the subject of this posting, we encourage you to “Leave a Reply” at the bottom of this page, click on the feedback link at the top of the page, or send an email to the author of this posting.

Get Your Career Back on Track

Man Wearing White Sweater and Black Shorts About to Run on a track

career back on trackDoes this sound familiar? You’ve spent the last several years working hard but never seem to get ahead. You’ve avoided the corporate ax, all right. You’ve seen others come and go and, at times, you’re grateful just to have a job.

But there are some moments when you cannot help but admit that you feel let down. Why aren’t you getting ahead? Here are 7 tips to get your career back on track and moving forward.

1. Take a hard look at where you are.
Are you getting paid a salary that is commensurate with your contribution to your company? Can you point to a list of successes that somehow added to the company bottom line or mission?

If not, start looking for opportunities to quickly upgrade your skills or take on more responsibilities or solve an ongoing problem. It’s important to be seen as a valuable asset – an indispensable employee.

2. Take a hard look at where your company is.
Perhaps your lack of progress is tied to the adverse conditions affecting your organization. How is your department doing? How is the rest of the company doing? What are its short and long term prospects? Is it time to move on?

3. Identify any wrong turns.
Have you taken a job in the past that somehow took you off into another direction, away from your goal? Figure out how you can use that detour to your advantage. Start plotting you way back to the main road.

4. Assess what you’re selling.
Update your accomplishment file. Look at it from the perspective of a potential employer, even if that’s your present employer. What skills and achievements do you bring to the table? How do you compare to your peers and more importantly to the emerging leaders? What do you need to do to enhance your competitiveness?

5. Strengthen inside contacts.
In selecting them, think primarily about two types. Those who can best promote your interests and those who are in a position to know where the potholes and opportunities are in the organization. It’s valuable to have strong ties with people in both groups.

6. Gets your name on projects.
The first thing is to get appointed to or even volunteer for projects, task forces or short term assignments. Focus on work that will give you quick results and visibility throughout the organization.

7. Strengthen outside contacts.
Keep in touch with people in your own and related fields. Go to lunch with colleagues, attend conferences and join professional groups. Bring back information to your boss, try out new techniques that can impact your department, or even give a class on something you’ve learned.

Career Success Tip

It may become apparent that your best opportunity lies outside your present organization. It may be time to move on. However, look before you leap. The grass may, or may not, not be greener someplace else.

Well it’s time to stop thinking about it; it’s time to start doing something about it. What are you going to do to get your career back on track?

Do you want to develop Career Smarts?

Being a project manager means

there will be times when you will not be the most popular person in the room ……

Much of the lot of the project manager is concerned with dealing with issues; that may mean bringing attention to issues, their source, impact and resolution to the table for the project team, sponsors and executives to resolve. In these circumstances, project mangers need to be: open; ruthlessly objective; focused; and visionary. Not every individual would relish this responsibility, for example, in a recent conversation with wanna-be project managers, many practical examples of issues that PMs may face were discussed – not everyone in the room was happy about being responsible for managing their resolution and what this would entail in real life.

Testing issues such as this should be an important element of selecting project managers as well as defining their responsibilities.

—————————

For more resources, see the Library topic Project Management.

—————————

K is for Kindness

Be Kind Lettering on White Surface

When was the last time you practiced random acts of kindness at your workplace? This could be a fun way for you to spread your spirit and show kindness. You can spread your kindness a variety of ways – a kind act of service, a kind word of encouragement or a kind thought that you send their way. We all know that the little things we do go a long way!

Lovingkindess

An inspiring story I heard about lovingkindness comes from the book Happy for No Reason: 7 Steps to Being Happy from the Inside Out by Marcy Shimoff and Carol Kline. Not only does this story show us a simple way we can show kindness, but also illustrates the powerful impact it has on us as well. When I first heard of this story about a year ago, I thought it was a good idea. Then I heard it again a few months later and tried it a couple of times. The third time I heard it is when it “stuck” and I’ve been working ever since to make this a habit. (I also briefly mentioned this concept is in my H is for Happiness entry.)
CJ Scarlet Click here to find out more about CJ) suffered from a chronic, life-threatening illness that she cured herself within a year from by choosing to focus on the happiness of others – from family members to strangers – through wishing people lovingkindness. She shared in the book that it transformed her life when she shifted to focusing 100% on what would bring happiness to others. Here is how it transformed her, “And when I wished them happiness, I felt a wave of love for them, which sometimes led to action and at other times was just a prayer, a heartfelt desire for their happiness. I started to see everyone as beautiful.”
I couldn’t agree more! I’ve been having so much fun sending lovingkindness to all those I encounter. I figure most of us get enough negative energy coming our way, so why not spread something positive instead! I’m so grateful that this kindness habit has transformed the way I see people and has help eliminate the judgments I might have previously felt toward others.
CJ’s final thoughts from the book are a great transition; closing this entry on kindness and previewing the next entry on love. “The most powerful force for good is the loving compassion that resides in our hearts. It was the flow of love that healed my body and today has become a bubbling, clear spring of happiness in my life.”

*********************

For more resources, see our Library topic Spirituality in the Workplace.

——————

Janae Bower is an inspirational speaker, award-winning author and training consultant. She founded Finding IT, a company that specializes in personal and professional development getting to the heart of what matters most. She started Project GratOtude, a challenge to inspire people to be more grateful.

Your Best Elevator Pitch

Simple Steps to Create a Dynamic Marketing Message

How do you cut through the sheer marketing clutter and make your mark on your prospects’ minds? Create one distinct, memorable message that you use at every opportunity.

Core Marketing Message

Every business needs to distill their message down to an effective core marketing message that each employee can deliver comfortably at a cocktail party, and becomes the foundational message in company literature, videos; essentially, all advertising or promotion. It is also called your elevator pitch, and it focuses on solving your customers’ pain or problem.

Info You Need to Prepare to Develop Your Elevator Pitch

You can spend days or even weeks in this process, but we’re going to make it really easy for you. To get right down to the point, first answer these questions – IN WRITING:

  1. Profile your ideal target customer/customer. Include demographics and lifestyle choices.
  2. What PROBLEM, PAIN, or challenge does this target customer face?
  3. What SOLUTION does your product or service deliver for this problem or pain?
  4. What PROOF do you have, such as a customer success story?
  5. What makes you different from your competition? (It MUST be a difference that matters to your customer.

How to Develop Your Elevator Pitch

REMEMBER THIS: DO NOT start talking about your product or service and what you do. Read that sentence again. INSTEAD, start talking about your customers and how you help solve their problem and ease their pain.

Imagine that you’re asked, “What do you do?” Here’s how to respond:

  1. Start with who you work with; “I work with small business owners and entrepreneurs…”
  2. Continue by telling about their pain or problem; “…who need help taking their business to the next level…”
  3. PAUSE. WAIT FOR A QUESTION OR RESPONSE.
  4. Tell them about a customer you’ve worked with and the results you achieved; “…For example, I’ve worked with a 5 year old family business that needed a business plan to raise money for expansion…”
  5. This could lead to more conversation about problems & solutions.
  6. Tell them your solution and what makes you different; “…we get very good results, and have been told by venture capital investors that our plans are among the best they’ve ever seen.”

Now you have opened the conversation to focus on problems, and even if they can’t benefit, they may know someone who can!

This approach is a natural to develop the company’s core marketing message for all advertising and promotion. We’ll cover that in a later post.

What’s YOUR elevator pitch?

(Thanks to Action Plan Marketing for the concept and inspiration.)

——————

For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman: With offices in Nashville Tennessee, but working virtually with international clients, Lisa M. Chapman serves her customers as a business and marketing coach, business planning consultant and social media consultant. As a Founder of iBrand Masters, a social media consulting firm, Lisa Chapman helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

@PigSpotter

The-twitter-icon

A rogue Twitter user is making waves in South Africa by posting alerts about speed traps set by police. The user, who posts under the name @PigSpotter, has angered local authorities so much that they have charged the person responsible with “defamation, impairing the dignity of another person and ‘defeating the ends of justice.'” CNN was able to land an interview with the author, who had this to say about his motives:

“I am surprised by the amount of media attention. It was never the reason for starting PigSpotter,” said the man, who has more than 17,000 Twitter followers. “Now that police corruption is in the limelight, maybe we can turn the negative into a positive, by working with the police, rooting out the bad apples/corrupt members, we can restore faith into the police of South Africa.”

The police are not making things any easier on themselves, responding with a quote that’s a classic example of repeating negative allegations in the context of denying them, a crisis management no-no:

Mnisi (spokesman for the Ministry of South African Police) denied the charges of police corruption. “We are not out there to punish people,” he said. “We are not being hard or inhumane.”

One person’s campaign can be another’s crisis, and in this case the person (or people) responsible for the @PigSpotter account is causing serious headaches for police with this quest to expose corruption in South Africa. If anyone actually needed more proof, this case is a perfect example of just how much Twitter can amplify a single voice.

——————————-
For more resources, see the Free Management Library topic: Crisis Management
——————————-

[Jonathan Bernstein is president of Bernstein Crisis Management, Inc. , an international crisis management consultancy, and author of Keeping the Wolves at Bay – Media Training.]

Asking For The Major Gift – Part 1 of 3

a-cultivator-soliciting-for-funds-from-donors.

One of the things I find most frustrating about teaching classes in fundraising is the frequency in which people cry about not knowing the best/easiest way to ask for the gift and/or ask when/where will be the next class in “How to Ask.”

O.K. I understand. A significant percentage of volunteers/leaders who are involved in fundraising for their NPOs are afraid/ashamed/embarrassed to ask others for money, even when it’s to help people who really need the help!!

My approach to Asking for The Gift is simple: Don’t ask until the donor is ready to say, “Yes.” If the Ask is done at that point, the cultivator/solicitor knows the dollar figure for which s/he is going to ask … and the donor should have that same figure in mind.

Wow !! Sounds like magic, but it isn’t….

In my postings on Prospect Cultivation (see: https://staging.management.org/blogs/fundraising-for-nonprofits/2010/08/31/what-is-major-donorprospect-cultivation/) and Prospect Evaluation (see: https://staging.management.org/blogs/ fundraising-for-nonprofits/2010/09/07/ evaluating-your-major-gifts-prospects/) I indicated that the person who does the cultivation is the person who will eventually do the Ask. And, since this person was close to (or became close to) the prospect, s/he also needed to be involved in that prospect’s evaluation.

Since the cultivator has (ideally) transferred to the prospect the same feelings for and commitment to the NPO’s mission/programs and the interest in being recognized for his/her gift, when the time comes to Ask, both the cultivator and prospect should be at the same place intellectually and emotionally.

As part of the cultivation process, the cultivator has talked about his/her support of the NPO, how it’s made a difference and how good s/he feels about having given and having been recognized for his/her gift(s).

There has been discussion about the NPO’s programs (current and planned) and what funding will be needed to provide for all the people who are being and will be served.

This process is not intended to be sneaky. If the prospect isn’t aware that s/he is being cultivated and that an Ask is in the future, then s/he is probably in a coma.
=-=-=-=-=-=-=-=-=-=-=-=-=-=

Watch for Parts 2 & 3 of this topic – Next Tuesday and Friday

=-=-=-=-=-=-=-=-=-=-=-=-=-=
Have a comment or a question about starting, evaluating or expanding your fundraising program? With over 30 years of counseling in major gifts, capital campaigns, bequest programs and the planning studies to precede these three, I’ll be pleased to answer your questions. Contact me at AskHank@Major-Capital-Giving.com
=-=-=-=-=-=-=-=-=-=-=-=-=-=
Have you seen The Fundraising Series of ebooks ??
=-=-=-=-=-=-=-=-=-=-=-=-=-=
If you would like to comment/expand on the above, or would just like to offer your thoughts on the subject of this posting, we encourage you to “Leave a Reply” at the bottom of this page, click on the feedback link at the top of the page, or send an email to the author of this posting.

Moving Into Management

Two-professionals-talking-about-their-career

How can you ramp up quickly and start getting results?

There are few career moments as exciting, and these days as perilous, as being promoted from an individual contributor to a manager. Here are seven career tactics with quotes from professional who have successfully moved into management.

1. Begin your transition before you start the job.
What are the key challenges? Which functions are strong, and which ones need to be overhauled? What are your expectations in the first month, after 6 months, within a year? Use that information to develop an action plan from day one.

“The interview process is where you start. That’s where you begin asking questions to find out what it will take to be successful.”

2. Acknowledge what you don’t know.
Identify those around you who are the experts and don’t be afraid to lean on them. No one expects an incoming manager to know everything. And there is nothing more off-putting to a future team than a know it all boss.

“I had lots of credibility as a manufacturing engineer. But suddenly I was responsible for tool design, fuselage definition, all kinds of areas that weren’t in my background. I had to get up to speed fast.”

3. Be an elephant hunter not an ant stomper.
You can’t fix everything at once despite the pressures that are on you as the new manager. Everyday you must go out hunting elephants, those high priority goals, rather than stomping ants, those tasks that are quick kills but do not put much meat on the table.

“Typically, you can’t do everything you want to do, so you need to make some strategic choices. This is where you begin to align your goals around your organization’s key initiatives.”

4. Target a few early wins.
Nothing succeeds like success. It’s critical for a new manager to create momentum during the transition. Pick some problems the organization has not been able to solve and figure out a way to fix them quickly.

“I didn’t want to solve world hunger in the first three months, but I was looking for a couple of things that would pay immediate dividends. Where I could get the attention of my boss and show her I can be effective.”

5. Keep an eye on the clock.
Make sure your time is used to its best advantage. If you’re like most hard-charging managers, you’ve got a well-articulated to-do list. Now take another look: Where’s your stop-doing list?

“We’ve all been told that managers make things happen and that’s true. But it’s also true that good managers distinguish themselves by their discipline to stop doing anything and everything that doesn’t fit.”

6. Fix your mistakes faster than you make them.
Taking over a top job exposes a new leader to all kinds of pitfalls. Accept that you can’t know everything in your first six months and can’t insulate you from making mistakes.

“The key is to assess yourself and your progress and to be prepared to make your own course corrections as you go along”.

7. Balance the big picture with front line views.
Go where the action is. Get out of your office and walk the shop, retail, plant floors. Talk with your front-line people, your peers, your customers and even your suppliers. They generally will give you the “real” scoop rather than what you tend to hear from your direct reports .

“During my first six months, I visited more than 50 stores and met with more than 500 team members. I knew they could tell me, better than headquarters, what the company needed to do in order to keep on growing.”

Your experience moving into management.

What lessons have you learned that would help the newly promoted? I would enjoy hearing from you.

Do you want to develop Career Smarts?

Women in Leadership (by Kathy Curran)

Diverse successful businesswomen smiling and walking together in modern workplace

In his last post, Steve Wolinski amplified the conversation I started this month on women and leadership. He ended his blog entry with an assertion based on recent research that shows while more and more women have reached the ranks of middle management, still woefully few of us are represented at the top. His conclusion was that it seems that women are not perceived as possessing enough of the more so-called masculine traits, such as “being keenly focused on the financial bottom line, capacity for critical and strategic thinking, and the ability to make risky and independent decisions.”

I would argue that it is actually more complicated than that. In her 2010 book, Developing Women Leaders, Anna Marie Valerio presents a compelling case regarding the factors that impact women’s rise to the top. Many of the issues relate to gender stereotypes and how they affect how a woman is perceived as a leader. She offers a number of strategies that HR professionals, managers and female leaders can undertake to address and surmount these perceptions.

Valerio groups personality attributes under two broad categories, agentic, as Steve mentioned, a term which is usually associated with masculine traits, and communal which is usually associated with feminine traits. Research shows that there is little gender difference in fact in terms of whether men or women possess greater or lesser amounts of agentic or communal traits: we are about equal. Managerial behaviors are often associated with agentic qualities. However, when women display too many of these agentic behaviors we are likely to be seen as too aggressive or strident, and when we display too many communal behaviors (listening, sensitivity, preference for harmony, giving, etc.) we are seen as too soft. Herein lays a double bind!! Women cannot simply display assertive behavior, independent thinking, because it may be to our detriment. So, I wonder what is really at play in the research that Steve quotes – do these women actually have less of those desired traits? Or are they carefully treading the double bind, because they lose if they are perceived as having too few of them or too many of them?

Here’s the advice, first for women leaders themselves, and then for HR professionals and these leaders’ managers. A strategy women leaders can employ is to use a feminine typified communal strength – a penchant for collaboration – as a basis for our leadership style. For example, a collaborative leadership would call for listening to others and taking their opinions into account (communal), as well as then moving the conversation forward to action in a facilitative style (agentic), rather then displaying the more masculine typified decision making style of command and control. For those of us for whom this may not come naturally, this may require skill development, but it will likely be perceived as effective, and is, all in all, a desired trait for a leader to have anyway.

Other advice for HR professionals and managers comes from research that shows that women often receive fewer stretch assignments than men, and also get less performance shaping feedback. Whether it’s based on the feminine culture’s somewhat conservative attitude toward risk taking, or a masculine reluctance to give out these assignments to people (women) who do it differently than them, women are often not picked for these leadership-skill developing assignments. Coupled with this, women often receive less feedback, either because men are afraid of how women might take it (will they cry?) or that they might be perceived as being discriminatory or perhaps harassing if they try. Therefore, managers and HR professionals concerned about women’s leadership need to look for ways to make sure women get these assignments. They also need to make sure that women get the feedback they need, either about the assignment itself or just in general about their performance at work. (Valerio, 2009) Bottom line, promoting women’s leadership is also about promoting diversity – in thought, style and execution. And other research shows that corporations who avail themselves of this gender diversity at the highest ranks of the corporation, including the boardroom, reap tangible rewards: they report these corporations perform better with respect to profits as a percentage of revenue, assets, and stockholder’s equity by a range of between 18% and 69%. (Cohen and Kornfeld, 2006). So, not only is women’s leadership a matter of gender equity, it’s just plain good business.

Cohen, R and L. Kornfeld, “Women Leaders Boost Profits,” Barron’s, Sept. 4, 2006

Valerio, Anna Marie, Developing Women Leaders, 2009, John Wiley and Sons, Malden, MA.

To learn more about Kathy Curran, PhD, and her upcoming workshop, Using Power in Relationships with Women and Men at Work, go to her website at www.powerandleadership.com or contact her at 651-293-9448 begin_of_651-293-9448 or kcurran@powerandleadership.com