10 Top Tips For Implementing Quality Improvement Projects
Ten Ways to give your Quality Management initiative the best chance of success and sustainability.
Month: November 2010
How to Interview a Social Media Marketing Firm
If a social media marketing firm doesn’t first seek to understand certain core fundamentals about your business and competitive environment, they are likely not a goof fit for you.
Leading Change
The research and literature on change indicates that a primary reason for the success or failure of a change initiative hinges on the skills and knowledge of the individuals responsible for leading the change. So what leadership behaviors or competencies are most strongly associated with effectively leading or overseeing change initiatives? This blog entry introduces three competency areas that enhance the capacity of a leader to coordinate and drive organizational change: Systems Thinking, Strategic Savvy, & Organizational Agility.
Linking Innovation and Operations
Development is hard pressed to interface with operations. Yet it is extremely important that this interface be workable because developments are not relevant until they find their way into operations. This is the “reason for being” of development; to have new systems and adaptive processes and structures integrated, in the long run, to foster organizational …
Making a Statement
How you communicate is just as important as what’s actually said Many business execs think of written statements as powerful tools, tools that satisfy reporters and the public while quelling any questioning or doubt. The rest of the world…not so much. In an article for his website, Mr. Media Training, Brad Phillips composed a solid …
Gratitude- Make it a Practice
In honor of the Thanksgiving holiday, this post will be dedicated to gratitude. Research has shown that practicing gratitude can make you happier. Take a moment and test the theory. Stop reading and spend the next few minutes naming things (out loud is ok) for which you are grateful. How many of you smiled at just the thought of those things? If your thoughts turned to people for whom you are grateful, how have you expressed this to them? If you answered yes, then how long ago? Are you saying to yourself, “they know I am thankful for them and can’t live without them.” Are you sure?
“Dress Right! Dress!” for Successful Training
Submitted by Guest Writer, Antonio Centeno President, A Tailored Suit The Effect of Clothing on Training – How to Dress Professionally for Successful Training The direct relationship between clothing and a person’s state of mind has been observed for thousands of years. To see this in practice, simply look at how militaries, hospitals, and religious …
What are Belbin team roles?
The Belbin Team Inventory, also called the Belbin Self-Perception Inventory or Belbin Team Role Inventory is an assessment used to gain insight into an individual’s behavioural tendency in a team environment. It was devised by Dr. Meredith Belbin to measure preference for the nine Team Roles discovered whilst studying numerous teams at Henley Management College. …
Recognize the bad stuff too! How to make the good words even more meaningful for Reward and Recognition in your Call Centres
Recognize the bad stuff too! How to make the good words even more meaningful for Reward and Recognition in your Call Centres A friend emailed me the other day and suggested that we could make our words even more meaningful by effectively dealing with issues and concerns. He said ‘Even if you deliver recognition perfectly, …
What to Do Before You Interview a Social Media Marketing Firm
Before you start the hunt for the right social media marketing firm, gather your management team together and focus on articulating your offline marketing and sales goals FIRST.