What’s an Ethics Management Program? Organizations can manage ethics in their workplaces by establishing an ethics management program. Brian Schrag, Executive Secretary of the Association for Practical and Professional Ethics, clarifies. “Typically, ethics programs convey corporate values, often using codes and policies to guide decisions and behavior, and can include extensive training and evaluating, depending …
The dialogue about executive onboarding and new leader transitions is incredibly multi-faceted and there are many interesting areas to be examined. This blog entry goes deeper into the influence of culture on the success or failure of leaders entering into new organization.
Press Releases, Tweets — even, or especially, email subject lines — demand strong, catchy headlines. Imagine the volume of words that cross an editor’s or reporter’s eyes each hour! Guess which subjects they will be drawn to? Those that creatively thread the needle of journalism are the ones that will get sewn into the fabric …
Communication, which occupies approximately 70% of our waking hours, is what many leaders find the most frustrating. Many of us were never taught to communicate in ways that lead to postive outcomes. Rather, we tend to experience annoyance, anger or just give up on the person or the situation. Here’s how to communicate better to …
BBB in crisis management mode after being caught taking cash for ratings Over the years, Bernstein Crisis Management has often had the challenge of protecting businesses from the abuses of the Better Business Bureau (BBB), the less-than-honest organization whose mission is supposedly to protect the public from bad business practices, so when I spotted an …
Submitted by Guest Writer Rosanne D’Ausilio, PhD Consultant, Master Trainer, Customer Service Expert, Coach & Best Selling Author To Train or Not to Train: Kicking Your Customer Service Up a Notch According to a recent survey conducted by Tealeaf, a leading customer experience management company, one key element to surviving an economic downturn is excellent …
What marketing message comes to mind when you receive a Christmas card from a business? Certainly, it’s intended to create goodwill, but it MAY create feelings of thoughtlessness.
Doing your Non-profit AGM on the cheap is not for everyone. If you use your AGM for a fundraiser, or are totally dependent upon private donors, then this wouldn’t be for you. But if you are a small or fledgling non-profit, this could help immensely. When I first ran a very small non-profit, actually having …
A brief look at how today, customer satisfaction alone is no longer enough to guarantee business success. Businesses need to “wow” over their customers by exceeding customer expectations and indeed surprise them.
We would like to share an idea for a team building energiser that can be run inside or outside and would work especially well with larger teams. It’s called ‘Team Jump’. Overview: This team building activity is a great way to re-energise the team and have a great photo memory of your day’s training. Running …
