Google Docs and Google Sites

Google doc icon

A Review of 2010 Enhancements

Does your business have a traveling marketing and sales team, communicating with their office staff via a fragmented collection of online and offline tools? Do they often need changes to their documents or presentations at the last minute – harried late night hours or frantic last minutes at FedEx Office?

Web-Based Solution: Google Docs

For those of you not yet familiar with Google Docs, Wikipedia offers this concise definition: “Google Docs is a free, Web-based word processor, spreadsheet, presentation, form, and data storage service offered by Google. It allows users to create and edit documents online while collaborating in real-time with other users.”

Simply, it allows you to upload and save documents from your desktop, edit them online from any computer, and invite others to read or edit your documents. Files are stored in Google’s secure servers.

100% Web-Based Docs

Google offers a collection that is not meant to compete with or replace Microsoft Office. Instead, their strategy is to be the #1 go-to site that lets users edit the same file at the same time, so you always have the latest version.

Google has worked hard to make it possible for you to work, communicate and collaborate entirely in the cloud. A few of the most exciting enhancements from 2010 make it easier for us to go “100% web-based.

2010 Google Docs Enhancements

According to Jonathan Rochelle, Director, Google Product Management, “In addition to some of the most requested favorite features like mobile editing, OCR, advanced sorting rules and a more consistent look, here are more of our team’s favorite things from this last year:

Are you a fan of Google Docs? If not, WHY?

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For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman: With offices in Nashville Tennessee, but working virtually with international clients, Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. As a Founder of iBrand Masters, a social media consulting firm, Lisa Chapman helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

Social Enterprise Goes to Graduate School

A man presenting at a social enterprise summit

In case you haven’t noticed, there’s been an explosion of colleges and universities offering social enterprise or variations of that theme at the graduate level.

Many of these programs are tied to a business school, which can really help when you bring your great social change idea to the marketplace. And if you’re already mid-career seeking an advanced degree in social enterprise, there are many opportunities to do that as well.

Here’s a sampling of some well-regarded programs:

Stanford University’s Graduate School of Business has an Executive Program in Social Entrepreneurship. Details at http://www.gsb.stanford.edu/exed/epse/index.html

Harvard University’s MBA program has a social enterprise component and several CEU programs that specialize in social enterprise. Details http://www.hbs.edu/socialenterprise/

Duke University’s Center for the Advancement of Social Entrepreneurship (CASE) at the Fuqua School of Business has what I consider to be the best professor in the field, Greg Dees. Details at: http://www.caseatduke.org/

Pepperdine University’s Graduate School of Education and Psychology (GSEP) has a Master of Arts in Social Entrepreneurship, with a mixture of classroom and online education. Details at: http://gsep.pepperdine.edu/masters-social-entrepreneurship-and-change/

Bainbridge Graduate School specializes in online programs with short stints, with an MBA program emphasizing social justice and environmental sustainability. Details at: http://www.bgi.edu/

Indiana University’s School of Public and Environmental Affairs and the Kelley School of Business offer a Social Entrepreneurship certificate program. http://kelley.iu.edu/mba/academics/socialEntrepreneurship.cfm

Washington University’s Brown School of Social Work offers an SE specialization track as part of its MSW program that includes courses co-listed with the Olin Business School. For details http://brownschool.wustl.edu/Pages/Home.aspx

New York University’s Stern School of Business and Wagner School of Public Service has a well-regarded and well-funded social entrepreneurship track. Details at http://www.nyu.edu/reynolds/index.flash.html

Finally, some general resources to help you evaluate programs:

Aspen Institute does a periodic study of MBA programs that address social and environmental stewardship. Details at http://www.beyondgreypinstripes.org

ASHOKA lists a group of American universities offering courses social enterprise that are “committed to setting the global standard for excellence in social entrepreneurship education.” Details at http://ashokau.org/changemaker-campuses/

Good luck!

Copyright © 2010 Rolfe Larson Associates – Fifteenth Anniversary, 1995 – 2010
Author of Venture Forth! Endorsed by the late Paul Newman of Newman’s Own
Read my weekly blogs on Social Enterprise and Business Planning

Directors with Drawbacks

Business directors having a discussion

Nobody’s perfect!

Here are three common issues that can hamper even skilled, ethical and intelligent directors:

Committee thinking

It is important to remember that a board is not expected to perform as a committee. Committees are groups of representatives brought together to resolve an issue in a manner that is acceptable to each of the groups represented on the committee. This is quite different to a board which must develop the most advantageous solution for the organisation regardless of the potential impact of that solution on other organisations or individuals.

The public sector uses a lot of committees, often under other names, to broker compromises to otherwise intractable conundrums. This is a highly important function and one which the sector does well. However, this is not the function of a board. New board members with extensive committee experience or public sector backgrounds can have trouble adapting to their new role. This is especially so when the issue is not explicitly addressed or considered. Many people who are excellent committee members wonder why the behaviours that made them successful in a committee environment fail in the boardroom.

Conflicted Relationships

The most common conflicted relationship on boards is that of the CEO, a member of management and (usually) also a director. When the CEO is also Chairman (or President) this is exacerbated. It takes a very special set of skills to enable a director to move easily from the role of a manager presenting to the board and accepting direction from the board to the role of a director, independently assessing the proposals of management and overseeing their actions to ensure they suit the strategic aims of the company. Setting remuneration becomes very difficult when there are a large number of executives on the board.

Another relationship that is common in federal organisations (those with state, branch or chapter structures where each state branch or structure is represented on the board) or joint ventures is the ‘two-tier director’. These roles require the wisdom of Solomon as decisions about funding and capital structure will inevitably involve one party ceding for the other to gain.

Family companies have very complex relationships and it can be difficult for directors to actively discuss contentious issues with people with whom they live in close family relationships. Generationally diverse family boards can have the widest range of viewpoints to assimilate into a single agreed strategy.

Shareholders

I have heard it said that a shareholder in the boardroom is much like a mother-in-law in the bedroom; intensely interested in the outcome but a great hindrance to the procedures!

A good director acts only in the interests of the company and never from his or her own personal interest. Many shareholders like to see directors have ‘skin in the game’ and ask that the director (especially in a start up or small listed company) acquire a significant parcel of equity in order to align his or her interests with those of the shareholders. This creates problems:

  1. Nobody really knows what is significant to another; apparently wealthy people may be geared to excess or apparently impoverished people may be truly wealthy.
  2. If the shareholding is so large as to be significant to the director it is large enough to tempt the director to act to protect the value of that holding at certain times, which may suit the director more than the company. Timing becomes an issue.
  3. Insider trading immediately becomes a possible issue; directors know when dividends are to be declared, how projects are faring, if potential acquisitions exist and other price sensitive information before those items are progressed to the stage where an announcement may be made.
  4. If the director leaves they will probably sell their stock and that will affect the shareprice.
  5. If the director is able to gain voting control with the support of a few others the company has effectively been taken over but no control premium has been paid to the ordinary stockholders.

Of course there are always examples of boards where these conflicts are well managed. Consider Harvey Norman, a listed Australian company where the major shareholders, CEO, founder, Chairman’s wife, CEO’s husband and some longstanding employees are all members of the board which appears to function well and deliver acceptable corporate outcomes.

There are many other sources of impediment to director and board success which I could not cover in this brief post and which may, on occasion, be more serious than the three I opted to discuss here.

Which have you encountered in your dealings with boards, and, more important, how do you overcome the drawbacks to achieve success?

_______________________________

Julie Garland-McLellan has been internationally acclaimed as a leading expert on board governance. See her website and LinkedIn profiles, and get her book Dilemmas, Dilemmas: Practical Case Studies for Company Directors.

Burnout- Can you Recognize the Signs?

Carrie walks in to your office this morning with an unfamiliar look on her face that reminds of the look your seven-year-old gives when they break a rule. The conversation goes something like this:
“Good morning Carrie! What’s going on?”
“Um, I need to talk to you.”
“Sure. What do you want to talk about?”
Carrie slides a sheet of paper in front of you. You immediately notice the word resignation. It’s there screaming at you. You take a breath.
“You are resigning. I’m surprised. Why did you decide to leave?”
How common is this scenario in your office? How often do you and your manager’s find themselves shocked by the notice? Are there signs you may have missed?
When you manage a team of high performing, high potential employees, missing the signs of an unsatisfied employee has a much greater cost to your organization than just recruiting. These are signs most managers can’t afford to miss. Below is a list of things to notice:
* Change in performance or productivity. It’s very common to dismiss a few performance misses with your top performers because most of the time because you want to give them the benefit of the doubt. That may be okay, but don’t ignore it. Monitor and address as necessary.
* Increased absences and tardiness. When the workplace becomes a source of stress for an employee, they will find reasons to avoid the environment. Look for any change in attendance. Does the employee seek ways to leave the office? Do they leave immediately at quitting time opposed to staying late as usual?
* Changes in demeanor. Have you noticed a change in mood from positive and upbeat to quiet, sullen or depressed? Does the employee seem irritated and negative? Also, look for any change that is not typical of that person including changes in focus. There may be an explanation from an outside source; engage in dialogue with them to determine this.
* Changes in break times. Is the employee taking more time than usual? Be careful of the clock watchers especially if this is a new behavior.
* Change of relationships with co-workers. Employees often form tight connections with co-workers. In times of stress those connections can be supportive or destructive. What to watch for in this case would be a change in behavior.
Now that you noticed, what can you do? Share your ideas and be sure to read my next post for more discussion on this topic.

For more resources, See the Human Resources library.

Sheri Mazurek is a training and human resource professional with over 16 years of management experience, and is skilled in all areas of employee management and human resource functions, with a specialty in learning and development. She is available to help you with your Human Resources and Training needs on a contract basis. For more information send an email to smazurek0615@gmail.com or visit www.sherimazurek.com. Follow me on twitter @Sherimaz.

Welcome to the Business Communications Blog!

Blog letters on a wooden desk

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Welcome!

S is for Service

Smiling customer service working

My hope for you as 2010 comes to an end is that you will be inspired to be of even more service to others in 2011. Here are three quotes that have inspired me this year and hope that these reflections encourage all of us into leading a more service-focused upcoming year.

Happiness consists in giving and in serving others.

Henry Drummond

Two main focuses that I had for my 2010 goals was giving and gratitude. I knew that if I kept these as a priority for my year, it would bring me and those I connect with more happiness. According to Cami Walker (author mentioned below) this is her formula for success too. “Giving mindfully and being actively grateful for all I am receiving has become a part of my daily spiritual practice.” Here are two ways that I practiced giving and gratitude.

The best way to find yourself is to lose yourself in the service of others.”

Mahatma Gandhi

Giving. Around Thanksgiving I found out about this amazing woman Cami Walker and how she is being of service to others. Her book 29 Gifts: How a Month of Giving Can Change your Life and her website www.29Gifts.org explains how she is giving to others. She found out that in her 30’s she was diagnosed with MS and soon her health and life was falling apart. A spiritual teacher encouraged her in the midst of this madness to stop focusing on herself and to give to others – 29 gifts in 29 days. Once Cami was ready to do this, it transformed her life. Her health, relationships and outlook on life improved. She continued her mission and gave gifts for a year straight, setting up the website and writing the book.

To challenge our family to remember that the holiday season is about giving, our family did the 29 days of giving challenge together starting Dec. 1. At least one of us as family would give a gift to someone each day. We are keeping a video blog of our giving. Some of the favorite gifts that we did included:

  • my husband spending 2 hours snow-blowing (we live in Minnesota and have gotten a ton of snow already) three neighbors driveways (which his snow-blower broke after he was done)
  • myself volunteering in my son’s first grade classroom teaching them how to write a book and then giving each of the students one of my books as they shared with me their special books they made
  • my older son, Gavin (age 6), sharing with a classmate about how God is good when his classmate said that God only makes things worse in his life
  • my middle son, Grant (age 4), giving compliments and making special pictures for others
  • my youngest son, Garrett (age 14 months), giving joy to others with his excitement learning how to walk
  • a special thank you to our letter carrier for all of his daily service

Today is December 29 – our last day of giving as a family. This entry is my gift to you today. And I want to say a special thank you to Linda Ferguson, co-host of this blog, for all the wonderful posts she has given all of us this year!

Do what you love, give it back in the form of service, and you will do more than succeed. You will triumph.

– Oprah

Gratitude. Sept. 13 is the day I started Project GratOtude a challenge to encourage others to increase gratitude in their lives and as a way for me to give back in the form of service of something that I love doing and learning about. The first four months of the challenge have been special, highlights include:

  • The 300+ members who have joined the community from around the world and the dedicated members of the Dream Team also being of service to the project
  • The inspirational resources, gratitude-related products and free gifts donated to our community
  • Eight recorded interviews with experts on gratitude. One of the gifts of gratitude include the gift of education, in which our very own Carter McNamara is our expert. Carter has been in service to all of us for many years as he is the one who created the FREE management library in which millions of us are all benefiting from. You can listen to the 25-minute interview with him by clicking on the link below.

http://www.audioacrobat.com/play/W1QJLkPL

Share with us how you’ve been of service in 2010 and how you plan to do so in 2011!

 
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For more resources, see our Library topic Spirituality in the Workplace.

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Janae Bower is an inspirational speaker, award-winning author and training consultant. She founded Finding IT, a company that specializes in personal and professional development getting to the heart of what matters most. She started Project GratOtude, a movement to increase gratitude in people’s lives.

Five Career Challenges You May Face

A-man-thinking-of-a-career-move-to-make

5 career challengesCareer transitions bring career challenges as well as career opportunities. Here are some.

  • “I’ve started a new job in a company that’s so different from the one I came from. I feel it might be a mistake.”
  • “I’ve been promoted from supervisor to project manager, and I’m struggling to know what to focus on.”
  • “I’ve moved from an operating role to a regional HR position and feel like I’m wading in quicksand.”

Michael Watkins, author of The First 90 Days”, presents 5 types of challenges that professionals and leaders can face during their career.

1. The promotion challenge: Moving to a higher level in the hierarchy and understanding what success looks like at the new level, including issues of focus, delegation, credibility and leadership.

2. The leading-former-peers challenge: Managing a team of former peers with the inevitable dilemma of establishing authority and altering existing relationships.

3. The diplomacy challenge: Moving from a position of authority to one in which influencing others and building alliances is critical.

4. The on-boarding challenge: Joining a new organization and needing to quickly understand and adapt to a new culture, new people and a new political arena.

5. The international move challenge: Leading in an unfamiliar culture while at the same time moving one’s family and creating a new support system.

What does it take to succeed in each of these career challenges?

1. Increase self-awareness.
It’s imperative you understand your response to challenging siituations. How do you deal with stress? How do you learn in novel situations? How do you prefer to make decisions? Leadership and personality style assessments can help you gain insight and direction.
2. Embrace change.
What it takes to succeed in any new situation is a matter of learning new ways of working and, most importantly, letting go of old ones — even if they’ve driven your career success up until now.
3. Leverage networks.
In every career move, you need both knowledgeable insiders and impartial outsiders to provide you with realistic feedback and political advice.

Are you prepared?

What career challenges are you dealing with? Is it one of the five above or some other challenge? To better cope with career challenges during your entire professional life, you will always need to increase self awareness, embrace, rather than, resist change and continually build and leverage networks.

Do you want to develop Career Smarts?

From Obscurity to First Page Google in 90 Days

Black tablet on google page on a desk

A Case Study in Organic SEO

I’ve never met Tony Zelinko, CEO of Bonte’ Medical Products Inc. But his post in a LinkedIn group caught my eye; “In roughly 90 days I’ve gone from obscurity with some of my products to a number of 1st place positions on Google and other search engines.

Tony Zelinko

According to Tony, “I hired experts and they couldn’t meet my expectations.” So he took the reins and gave organic SEO a try.

Social Network Organic SEO Strategy

Tony knew that links to his site (“backlinks”) from highly rated sites are important components of organic SEO. He began to post meaningful comments in group discussions (with links, of course).

Here’s a sampling of what he achieved:

Term: “forearm crutches for sale”First position Google out of 17,600 search results.

Term: “crutches for sale”First page Google out of 608,000 search results.

Conclusions:

“I didn’t spend one dime on pay per click. So the takeaway is: use social networks often, post good content, respond to blog posts and comment. These actions will improve your presence on the web.” – Tony Zelinko

About Bonte Medical:

Bonte’ is a French word which means “Loving and Caring” and is pronounced (Bon Tay). Being true to Anthony’s science and quality control background, the Bonte’ business focus is on the distribution of premium medical and home health care products of the highest quality, and have the most modern and ergonomic designs. Bonte Medical Products, Inc.’s headquarters, is located in Gladwin, Michigan. Tony Zelinko’s Blog: http://www.bontemedical.com/blog

Thank you, Tony!

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For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman: With offices in Nashville Tennessee, but working virtually with international clients, Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. As a Founder of iBrand Masters, a social media consulting firm, Lisa Chapman helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

Intimacy in the Workplace: Relationships in Teams

happy-excited-young-business-colleagues-make-winner-gesture

Last week Janae wrote about Relationships. This week I invited a friend of mine to be a guest writer for us. Suzann Panek Robins is widely read in the areas of spirituality, psychology, metaphysics, sexuality, and relationships. She’s been a professor at various universities and presented at conferences around the U.S. Suzann has a new book – Exploring Intimacy:Cultivating Healthy Relationships through Insight and Intuition published by Rowman and Littlefield.

One focus of her work is to teach the importance of integrating in your life the physical, mental, emotional and spiritual dimensions. She advocates for a holistic approach to create a more meaningful and healthy life. In her new book, Suzann promotes the idea that intimacy isn’t just what happens between romantic partners, but that people can have intimate relationships with any one they care about- at home, at work, with family and friends.

I asked her to share her views on relationships at work. I love her phrase to describe Intimacy- “into-me-I-see”

Below is her response with respect to team building and relations at work. The spirit of the team can be tied into their mission, values and vision.

The question of intimate relationships in the workplace is an interesting one. If we are talking about sexual relationships with co-workers, most people agree that is never a good idea. If we are talking about getting to know our co-workers more intimately, then this depends on the nature of the workplace. When people are expected to accomplish something together, then knowing more about the other person’s temperament and personality style is very important. Whenever people are working together as a team, the more they can know about each others needs, desires and goals, the more productive they will be.

The idea of knowing each others mission, vision, and values (MVV) is a good one. Sharing these MVVs is a great method for building team coherence. Teams need to agree on the mission and have a similar vision for the future outcome of the project. When each person has an opportunity to state their values in regard to the shared mission, then they can either agree to disagree on specific personal values or they can build consensus of how they will work together toward the desired outcome for the highest good of all concerned.

In addition, we must have a healthy relationship with ourselves before we can expect to have a satisfying relationship with anyone else. Healthy relationships mean we are aware of what we eat, and how it affects us. When we are healthy, we are conscious of how we spend our time, both in and out of the work place. For example: What do we do to relax? How well do we monitor our time on tasks that have no end, such as social media? Do our relationships outside of work interfere with our work? Does our work interfere with our home life? Do we have other social contacts outside of our colleagues? All of our relationships have an effect on our attention and our ability to get a job done efficiently.

Exploring Intimacy: Cultivating Healthy Relationships through Insight and Intuition, addresses the difference between temperament and personality. Temperament is a genetic predisposition toward a particular, preferred activity level, sociability, and emotionality. Longitudinal studies have shown that a baby’s response to these three measures is most always consistent over time. Active babies become active teenagers. Social outgoing children remain social and outgoing into adulthood. Adults who easily show their emotions most likely were emotional as babies. Therefore temperament is difficult to change. As we get to know other team members through this lens of temperament, we need to accept each other as we are, and not expect a response that is out of the comfort zone.

On the other hand, personality is more malleable, easier to change. Using Carl Jung’s personality traits, made popular by Myers-Briggs Type Inventory (MBTI), most of us tend toward being either more Introverted or Extroverted, Feelers or Thinkers, Sensates or Intuitives. We appear either Judgmental or Perceptive in various situations. However, in most cases, we can adapt our personality traits to work more easily as a team player and get any job completed in a satisfactory manner. When we become conscious of the scale of our personality preferences, we are able to moderate our reactions and responses to fit the people around us and complete the jobs we are required to do. When others around us are made aware of our preference in each of these four areas, they can also more easily adapt to our likely response, by recognizing “where we are coming from” and the scope of how we would commonly reply. When every member of the team is aware of themselves and how others see them, and every one takes personal responsibility for their personality and temperament preferences, a calm, productive work place ensues. This is brought to fruition by fostering intimate sharing between co-workers. in the sense of encouraging into-me-I-see and into-me-You-see.

Therefore, knowing about our own temperament and personality is necessary for building a team, and the more we understand how different personalities interact with each other, the more useful it will be to understanding how we might adapt to those around us. Especially, anyone we may find difficult or even annoying, so we can bring greater coherence to the project outcome. When each person’s mission, vision, and values are also discussed, the time it takes to reveal our similarities and differences is time well spent.

Let us know what you think of Suzann’s ideas for creating healthy relationships in teams. We can have Suzann back as a guest writer to share her views on spirituality at work and other ideas for creating meaningful relationships at work.

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For more resources, see our Library topic Spirituality in the Workplace.

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Linda is an author, speaker, coach, and consultant. Go to her website www.lindajferguson.com to read more about her work, view video clips of her talks, and find out more about her book “Path for Greatness: Spirituality at Work” available on Amazon.

Business Plan Competitions

Men playing in a chess competition

One way to develop and test your plan is to submit it to a business plan competition. These competitions are mostly associated with business schools. Most offer winners consulting assistance and in many cases seed money. But here’s the catch: in most cases, only students can apply and competition can be stiff. But check out the fine print; for the Skandalaris Center at Washington University ($150,000 cash pool) or Rice University ($225,000 to the winner), nonstudents can apply as well.

So, for students and nonstudents alike, this can be a great way to move from idea to solid plan. Here are more examples: MIT’s Clean Energy Prize ($200,000), Wharton ($30,000), and Columbia University ($7000). And while the goal is to win first prize, the motivation and discipline that comes from competing will lead you to a stronger plan, even if you don’t win. In a sense, everyone wins.

Speaking of winning, here are some quick tips to increase your odds of success:

1. Get started early.

Winning plans take months to research, adjust, strategize, and hone. Not to mention prepare the “pitch,” possibly the most important component of most business plan competitions.

2. Build a strong team.

One of the first things judges look at is whether the right team is in place. Make sure you have all the important skills lined up to succeed with the business. If there’s a gap, be explicit about it; indicate that person will be hired once funding is secured.

3. Understand your customers inside and out.

Just as important to judges is how well you understand your target customers. Thorough research is essential, of course, but just as important is clarity on what your customers’ needs, alternatives, and preferences are. Become experts in your niche. Oh, and never say your business has no competition; it’s not true and the judges won’t believe you. Also avoid staking your claim on being the low cost provider. That kind of differentiator will not last. Instead, offer a sustainable advantage that others will have difficulty replicating.

4. Get feedback, revise, get more feedback.

Study the judges, then get people “just like them” to evaluate your plan and your pitch. Revise as many times as it takes to get it right. You won’t get a second chance, so make the most of the few minutes you’ll have to present your plan.

Good luck!

– – – – – –

For more resources, see our Library topic Business Planning.

Copyright © 2010 Rolfe Larson Associates – Fifteenth Anniversary, 1995 – 2010
Author of Venture Forth! Endorsed by the late Paul Newman of Newman’s Own
Read my weekly blogs on Social Enterprise and Business Planning