Career Planning: Goals and Plans

Goals written on a card placed on a notebook

career goals and action plans If you don’t know where you’re going, any place and no place, will do.

Make sure your career is not stranded on an island called, “Someday I’ll…” If you want something, don’t just think about it or talk about it. Figure out a way to make it happen.

The first step is goal setting.

  • What can you do right now to enrich your present job or assignment?
  • Are there opportunities for internal promotion, lateral moves or even realignment?
  • What are some external options for challenge, variety, or greater personal satisfaction?
  • What internal training or external seminars can you participate in for your professional development?
  • Are there off-the-job experiences that can enhance your portfolio of skills and your reputation as a leader?

The next step is action planning.

Napoleon Hill, motivation author, said: “To become successful you must be a person of action. Merely to know is not sufficient. It is necessary both to know and to do.” So start taking charge of your career. What are some things you can do? Be specific: Who, what, when, where, and how.

  • Identify one or two things you will do in the coming week to take charge of your career.
  • Identify three things you will do within the next month to take charge of your career.
  • Identify five things you will do in the next three to six months to take charge of your career.

Then determine:

  • What resources do I have to help me along the way?
  • What obstacles may get in the way? How can I overcome them?
  • How can I reward myself and others once I’ve made it happen?

Career planning never stops.

That’s because the world around us is constantly changing. New and different employment opportunities will arise and some old ones will disappear. Also, we will evolve into different people with different career objectives, aspirations and motivations. Therefore, flexible career plans are necessary.

What changes do you see occurring in your organization? Your industry? Your Profession? Will you be prepared or surprised?

Do you want to develop Career Smarts?

Listing Slightly: First Annual PR Turkeys of the Year

Woman holding a cup of tea, writing in a notebook

 

Lists and more lists should be on every PR person’s list right now because end-of-year lists are cropping up in the media like crab grass (or whatever it is that grows) on a Chia Pet stocking stuffer. It’s List-o-mania, baby!

Do you have a client who would quality for a Best Of list this year? Were you a frequent newsmaker? Got a product that is a must-have for the New Year?! How about some superlative feat or stat that would rank on a list for some newsworthy distinction over the past decade — the first decade of the 21st century?

Pitch a list and check it twice because news readers, as “they” say of their news anchors in England — when they aren’t yelling to the Royals “Off with their Heads” during student tuition riots — are looking for the naughty and the nice right now. As long as it can fit on a list for 2010 or 2011 as the holidays fall upon us.

In the spirit of the season, which really begin at Thanksgiving now it seems, or is it All Hallow’s Eve, Media Savant has compiled this short but kinda succinct list of PR Turkeys in 2010. Our judges, flown in to cast ballots on nice, donated Gulf Stream Jets belonging to bailed out Wall Street bankers and a few congresspersons not yet under indictment, landed just after the massive Twin Cities blizzard this past Sunday. They were actually airborne over the Metro Dome when the big stained bed sheet, er, fiberglass fabric panels ripped from all that snow and crashed down on that fake, malodorous turf that sports fans of all stripes have so long loathed these past 29 years.

OK, I made that last part up about the bankster jets and the flying over the snowdome. But you can’t make up the First Annual PR Turkeys of the Year. You can’t make up reality and that’s why these feathered winners are so richly deserving of their gilded Gobbler trophies! With no further ado, here are the PR birds of prey:

Number 5: National Catholic League: Had they heeded their mother’s advice, “If you don’t have something nice to say, don’t say it all,” the National Catholic League might have been better off in its latest role as an art critic. But no, its spokesman, William Donahue, publically denounced a controversial anti-AIDS work that the Smithsonian eventually pulled (cowards) titled “Fire in My Belly” as anti-Christian. The publicity about the piece spread faster than a naughty Brittney Spears YouTube video. One pundit at the Star Tribune actually thanked Donahue for making the comments because now millions of people would be aware of the work and the artist, who died of AIDs-related issues in 1992.

Number 4: Target: For not seeing the tsunami of bad publicity that would come at them — much of it generated via social media, including a semi-successful boycott that even sent the stock price down a few flights of stairs — when they donated to an organization that backed the GOP candidate for Minnesota Governor Tom Emmer. What pluck! And it easily earned them the Gobbler. Emmer, who has an anti-gay, anti-abortion platform, recently conceded that race after a recount. But there’s no word on whether he’ll return or pay back the funds he’d received. Social media is an unfettered force of nature now and will play an even bigger role in our lives and the media next year (why do you think that Zuckerberg kid is “The Person of the Year”?). What were they thinking at the Bullseye?

Number 3: The Military Flacks who Enabled Gen. Stanley McChrystal to be Fired: It’s one thing to exercise your constitutional rights as a general to criticize the Commander in Chief’s (losing) strategy in Afghanistan, now a war older than Vietnam, to a Rolling Stone reporter, however stupidly and ill-considered they were. But it’s a whole ‘nother deal for the general’s handlers to have given said scribe virtually total access to the many-starred general for days on end. Maybe they’d been hitting the local hookah pipes too hard that week. Whatever their excuse, the general got sacked, the reporter got a book deal — and lots of overexposure in the media — while Obama recently feasted on a warm turkey dinner on Air Force One returning from the war front, the sun reflecting hard off the 2010 Gobbler award mounted below in front of some bedoiun tent that doubles as a Taliban poker palace every other Friday. But not hard enough for all the PR dudes associated with this open fire-hose fiasco to lose some stripes.

Number 2: BP: How many ways can you foul your message after your collapsed oil rig and drill has fouled the Gulf and the livelihoods of thousands along the south coast? BP made so many public relations mistakes it would take a book to discuss them all. Perhaps its most disingenuous and egregious statements were those that pleaded ignorance to how this could happen and to just how extensive the problem really was. Exacerbated, some say, by the chemicals the oil giant widely sprayed to disperse the slicks, the gulf mess is still making some news and causing more alleged damage to the ecosystem, the gulf economy and the seafood chain. BP pretty much remains in their sleeper hold strategy while petro prices creep up over 3 or 4 bucks or more for the holidays. Meanwhile, countless lawsuits flap in the wind like a parade of ripped fishing nets, stretched out from Pensacola to Grand Isle, La.

Turkey of the Year: The Vatican: Not to pick on the Catholics this holy and wholly commercialized season (Hell, they educated me), but their truly offensive lack of a coherent strategy to deal with sexual abuse issues that arose in Wisconsin this year after it was alleged that a priest had serially abused many deaf students in his care would be downright astonishing were it not so tragically awful. Crisis Communications 101? Not even close. How about Worst PR Practices Ever? Complete with denial, downplay, defer and other damnable “d” words that the Pope’s PR pontificators piled on throughout the news cycle…. Deplorable also comes to mind.

For its unexpected — and totally unnecessary encore — the back peddling of this powerful global organization a few months later when his Holiness recently quipped that maybe condom use might not be such a bad thing after all, was worthy of a bunch of Chinese acrobats on the high wire working without a net. As you know yourself, there were many PR blunders that came close to these death-defying feats in 2010 but the votes tipped finally in favor of the long robes with the big and tall hats. And so we on the committee scratch our heads in celebratory disbelief, another year of relating publically gone into the record books.

Finally, as we skid into Christmas and 2011, a fond thanks for reading this and other blogs in the library. And to all, a good night and a merrier tomorrow.

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For more resources, see the Library topic Public and Media Relations.

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Martin Keller runs Media Savant Communications Co., a Public Relations and Media Communications consulting company based in the Twin Cities. Keller has helped move client stories to media that includes The New York Times, Larry King, The CBS Evening News with Katie Couric, plus many other magazines, newspapers, trade journals and other media outlets. Contact him at kelmart@aol.com, or 612-729-8585

A Worthwhile Social Media Strategy Always BEGINS with Goals

Smartphone with social media icons

What do you want to achieve?

Hundreds of millions of organizations, entrepreneurs and individuals have created social networking profiles. They’ve populated their pages with detailed history, specific product and service descriptions, and even custom brand design.

They’ve spent countless man hours seeking friends, fans and group members to accept their invitations or like their page, posting new content and writing their status updates.

TO WHAT END? Nearly every time I ask, I get a deer-in-the-headlights reaction.

Above all else, clearly defined social media goals should drive your strategy and execution plan.

Example social media marketing goals

Every single entity is different – and so is their marketing strategy and tactics, both offline and online. No “one size fits all” approach to social media marketing works (very well).

Sure, you can have a Facebook presence and get some sort of result, but if you set goals and determine effective online tactics, your results can become dynamic.

So, what do you want to achieve? Examples could include:

  • Increase awareness – Brand recognition
  • Social Authority – recognition as a subject matter expert (SME)
  • Increased traffic – Bring your visitors up a learning curve about your offerings
  • Attract influencers in your niche
  • Gain allegiance and build your own brand ambassadors
  • Convert traffic via your call to action – what do you want them to do?

For instance, banks regularly use Facebook to increase both their deposit balances and small business loans.

How does your target audience use each platform?

As you set out your strategy to achieve your goals, consider: What are the inherent benefits and limitations of the platform? Of the tactics? Of the tools?

How can you interact on that platform to best engage your target audience? Again, no one-size-fits-all message works for all social media marketing. Each platform or tool must be utilized specifically as it was intended, which takes a bit of research and listening on your part to get a feel for the culture of the community there.

Monitor and measure

When you launch your social media marketing campaign, be sure to have monitoring tools in place to quantify results AND give subjective results. The quality of your traffic’s engagement is enormously important, as well as the quantity.

How will you integrate your social media initiatives into your current master marketing plan?

How does YOUR social media marketing strategy help you achieve your goals? Share an example with us.

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For more resources, see our Library topics Marketing and Social Networking.

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ABOUT Lisa M. Chapman: With offices in Nashville Tennessee, but working virtually with international clients, Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. As a Founder of iBrand Masters, a social media consulting firm, Lisa Chapman helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

R is for Relationships

group-of-work-colleagues-having-a-fist-bump

“Eighty percent of life’s satisfaction comes from meaningful relationships.” – Brian Tracy

You can’t have spirituality if you don’t have a relationship to share it with. Let’s look at three different relationships that are important to fostering our spirituality.

Relationship with your higher power

Many studies state that those who are passionate and believe in spirituality in the workplace, have a deep connection with a higher power, something greater than they are. For me that relationship is God, so that is how I’ll describe it here. I foster this relationship every day, sometimes every hour and am working on this being more of a every moment type of relationship. This relationship is the most important relationship that I have in my work and in my life. In fact, it is at the top of my personal mission, vision and values (MVV), the MVV I have with my husband, and the (MVV) for my business. The first value that I list in order of priority for my personal MVV says God is Number One: Remember daily that God is my center and light. Our number one value as a couple states: Keep God at the Center: Unite our spirituality and faith For my business the first value I have is Lead by Faith: Pray for God’s purpose and guidance.

This relationship is fostered with the two previous blogs that I’ve written about, D is for Divine and Q is for Quiet (if you haven’t read them yet, I highly recommend it). It is a relationship that keeps growing as I become more familiar with how to connect and communication with God. I’ll never forget when I was conducting a teleseminar interview with Janet Hagberg, an author, healer and of my one spiritual teachers and mentors. She spends quiet time daily – hours at times – connecting with God. She says she’s “in tune with God” enough to know that he is speaking to her though her body, i.e. different aches or pains give her messages. I thought that was fascinating. We receive guidance from our higher power or divine team all the time, we just need to prioritize this relationship and remember to ask for it.

Relationship with ourselves

I’m a firm believer that if we don’t know thyself and nurture the relationship we have with ourselves, we won’t be able to nurture the other important relationships in our lives. How we do this, is a personal choice, but we all know what we need that will help us feel, look and be good. The relationship with myself is like a water pitcher. Many evenings late at night when the rest of my family is sleeping and I’m alone I try to ask my source, God, to fill me with his water (I can only receive this blessing by nurturing the relationship above). I also then use this time to do things will nurture my soul. This usually means that I’m reading, writing, listening or creating something inspirational. I’ll stay up however late I need to fill up the water pitcher. What happens is that I become so full that my water pitcher is overflowing so I’m able to pour out my love and joy to other relationships. I then get up in the morning and I’m ready to give to all the other important relationships – like my husband, boys and work clients. The cycle repeats itself each day as I’ve poured out my water and need to fill it up again.

Relationship with others

In the new book by Simple Truths, called The 100/o Principle: The Secret to Great Relationships, author Al Ritter talks about how we are to manage the most important relationships in our lives. It’s about taking full responsibility (the 100) for the relationship, expecting nothing (the 0) in return. Here’s what Ritter has to say about this paradox: “When you take authentic responsibility for a relationship, more often than not the other person quickly chooses to take responsibility as well. Consequently the 100/0 relationship quickly transforms into something approaching 100/100.”

We have all at times given 100% to a relationship and then gotten nothing back, which usually causes us to feel bad about the relationship because we didn’t get anything in return. Over the years, I’ve been learning how to foster this 100/0 principle. Through gratitude, I’ve been able to give more unconditionally in some key relationships without expecting anything in return. I noticed how much better I feel when I don’t expect a certain outcome from the relationship. It’s also amazing how then you’ll receive 100% from some relationship in your live without them expecting anything in return.

The beauty of all these relationships that we build with our higher power, with ourselves and with those who matter most ignites our spirit and brings meaning to our lives.

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For more resources, see our Library topic Spirituality in the Workplace.

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Janae Bower is an inspirational speaker, award-winning author and training consultant. She founded Finding IT, a company that specializes in personal and professional development getting to the heart of what matters most. She started Project GratOtude, a movement to increase gratitude in people’s lives.

Bad Crisis Communications Hurts Electronics Manufacturer

A-crisis-management-team-discussing-in-a-meeting.

Communication is important in a crisis, but say the wrong thing and it can quickly backfire

Foxconn, the Taiwan-based manufacturer of devices for Dell, Apple, and several other high-end electronics companies, has been facing criticism and protests following the ninth worker suicide at its southern Chinese factory. The company has been failing spectacularly at crisis management efforts, choosing primarily to dodge critics rather than engage and respond, and issuing canned statements that do more harm than good. Here’s one example of a particularly damaging quote, from a Communicate Magazine article:

In the case of Foxconn, crisis communications failed spectacularly. In a now much-criticised rearguard action, Foxconn quickly tried to paint itself in a positive light, pointing out it is overwhelmed by applicants when it announces vacancies. “We are certainly not running a sweatshop,” Foxconn chairman Terry Gou said.

A common mistake organizations make during crisis communications is to use the very labels they seek to avoid in defending themselves. Of course, the first thing reporters seeking a good headline will see is the word “sweatshop” in the chairman’s reply, which they will proceed to gleefully misquote in the quest for increased readership. Don’t place a negative connotation upon yourself, avoid these trouble terms and you can dodge the pitfall that Foxconn has fallen into.

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc. , an international crisis management consultancy, and author of Keeping the Wolves at Bay – Media Training.]

Business Ethics References in 200 years of Books

Ethics in business

A powerful tool was made available to the public yesterday. In research reported Thursday in the journal Science, scientists at Harvard University, Massachusetts Institute of Technology, Google and the Encyclopedia Britannica unveiled a database of two billion words and phrases drawn from 5.2 million books in Google’s digital library published during the past 200 years.

Just insert the phrase “business ethics” and see what emerges:

While the increase in the phrase in recent years makes sense, given the increase in the number of business books published. But look at the blip in 1930, just after the Crash of 1929. It didn’t take long for authors to be raising issues about practices on Wall Street.

Hmmm.

Fundraising Via Email: Truth or Hype

an-organization-running-an-online-fundraising-via-email

(First in a series on Fundraising & Social Media)

There’s no such a thing as an “email fundraising campaign.”

“Wait,” you say. You’ve heard of lots of nonprofits that are raising money with email. “How can there be no such thing…?”

That’s because a typical email just doesn’t have the technical power to get the reader’s attention, generate continued interest, create the desire, and capture an action.

At the very least, you need a landing page to “close the deal,” an email message to send to those who’ve taken the action you requested, and a follow-up page to send them to. It’s usually a lot more complicated than that.

So, email is often the beginning of an online fundraising campaign. It’s the honey you cast upon a few thousand flowers (depending on how many email addresses you have) that entice them to come to your web site.

Here’s a checklist of some of the key elements in an online campaign:

•    The Subject Line – Goal: to get the email opened. Hint: think in terms of a
     good outer envelope teaser line. Don’t give away the contents of the message.
•    The “From” Name – Goal: to build recognition and help with email opening.
     Hint: Test the signer’s name against the organization or campaign name.
•    The Email Message – Goal: to generate a click to the website. Hint: email
     messages are scanned, not read. Use bullet points, relevant images (linked to
     the landing page) and make sure a text link or button is always visible
     no matter how the reader scrolls
•    The Landing Page – Goal: to “close the sale.” Hint: Give them enough additional
     information (or, better yet, emotion) to convince them to act, then take away all
     of the obstacles to successful action (e.g. unnecessary additional clicks,
     distracting links to other pages, irrelevant questions)
•    The Thank-You Page – Goal: to immediately broaden and/or deepen the
     relationship with this supporter. Hint: Here’s a good place for a survey, or a link
     to a longer video. They want to know they made a smart move on the
     previous page, so give them a chance to get to know you better.
•    The Thank-You Email – Goal: exactly the same as the thank-you page.
     Hint: If your automatic thank-you email is more like a receipt, send a second email
     a few days later, with warmer copy and more links.

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Rick Christ has been helping nonprofit organizations use the internet for fundraising, communications and advocacy since 2009, and has been a frequent writer on the subject. He delights in your questions and arguments. Please contact him at: RChrist@Amergent.com or at his LinkedIn Page

It’s easy to forget rewarding and recognizing people at this time of the year….but it’s even more important when people are stressed and busy. What can you do to celebrate reward and recognition in your call centres during the holiday season?

Group of people happily looking a a laptop

A lot of call centres experience peak call volumes around this time of year, especially if they’re supporting the retail sector, and with inclement weather hitting right now people are stressed with driving, shopping, baking and trying to get everything done before the holidays start.

Sometimes our customers can be a little impatient and conversations aren’t always the most pleasant as we deal with shipping issues, out of stock items, billing errors or the myriad of other reasons for their calls, and this can be a negative experience for our agents. Recognizing that high call volumes and stressed customers can turn a good day bad is something we really need to be aware of. So what can we do?

Spending time on the floor is even more important now – sitting in and listening to calls, asking how their day’s going, asking about holiday plans and recognizing their efforts goes a long way. Thanks to the readers who sent me in ideas of some fun things to do in call centres over the next few weeks.

  1. Celebrate traditions – get your agents to share some of their holiday and family traditions. Write them up on coloured paper and post them on a holiday themed bulletin board. Your at home agents can easily participate by emailing their stories to you.
  2. Theme days are always fun – dressing in red or green and giving out ballots to everyone who participates.
  3. Have an ugly sweater day and award a prize for the tackiest sweater
  4. Holiday hat day – prizes for the best decorated holiday hat
  5. Have agents decorate their workstations – and yes, you can give away prizes for that too. At-home agents can decorate their home office and send in their photos. Post these on the holiday board
  6. Have the management team walk around the centre and deliver hot chocolate and gingerbread cookies
  7. Play some reindeer games – Set up some fun holiday themed games in your lunch/break rooms – play some holiday tunes and relax

I’m sure there are lots more great ideas out there – feel free to comment or email them to me directly. Just keep in mind – simple and fun. No one needs extra stress trying to plan complicated activities at this time of year!

So this weeks rule (#7) – Celebrate the season by keeping things fun and stress-free in your call centre

And we’re still building our list of 100 quick and cheap ways to Reward and Recognize in the Call Centre so help me add to the list by submitting feedback – or emailing me at kimvey@rogers.com

Once we get to 100 – I’ll post the entire list right here and you can start using all the great ideas people have shared

Feedback or comments: Tell me about how you’re celebrating the season in your call centre.

Last minute social enterprise gifts

A small gift box

There’s still time to pick up some holiday gifts that also help social enterprises. If there’s a restaurant or coffee shop in your town that’s a social enterprise (and the odds are there’s more than one), give them a call to see if you can purchase a gift certificate. Many of them will let you do that over the phone, saving you an extra trip during this busy time of the year. Or stop by your nearby nonprofit thrift store and pick up something for yourself or someone else. It’s not regifting if it’s for a good cause!

Or you can go online to find some great social enterprises to support during this holiday season, not by a donation but by a purchase. Here are a few that I can think of at the moment, but the possibilities are endless, even if the timeline is not. Well, and of course, you can always give gifts after the holidays — your friends/family will still appreciate them, as of course the social enterprise will as well.

First, check out the Social Edge Gift Guide for Social Entrepreneurs, which offers several suitable items from around the world. Another great example is Relief International, where you can make a gift of $35 to help a women start her own business to grow her own food (in Darfur, for example), AND as a holiday gift, they will send you or your loved one a unique “Relief Beads” bracelet, hand-crafted by women in Africa. But the deadline is today if you want to receive that bracelet by December 24!

And then, finally, there’s my own favorite, here in Denver, the Women’s Bean Project, which sells both food and jewelry to help women break the cycle of poverty and unemployment. They are offering free shipment for any orders tomorrow, December 17, so that would be good deal not to miss.

Happy Holidays!

Developing Your Skills in Empathy

Strat empathy on a white background

A guest blog from Carter McNamara.

What Is Empathy? Why Is It So Important?

Empathy is the ability to accurately put yourself “in someone else’s shoes” – to understand their situation, perceptions and feelings from their point of view – and to be able to communicate that understanding back to the other person. Empathy is a critical skill for you to have as a coach, trainer or consultant. It contributes toward accurate understanding of your clients, their perceptions and concerns. It also enhances your communication skills because you can sense what your client wants to know and if they are getting it from you or not. Ideally, your client can learn skills in empathy from you, thereby helping them to become more effective leaders, managers and supervisors.

Note that empathy is sometimes confused with sympathy. Sympathy involves actually being affected by the other person’s perceptions, opinions and feelings. For example, if the client is frustrated and sad, the sympathetic consultant would experience the same emotions, resulting in the consultant many times struggling with the same issues as the client. Thus, sympathy can actually get in the way of effective consulting.

Guidelines to Develop Empathy

1. Experience the major differences among people.

One of the best examples of strong skills in empathy is people who have traveled or worked in multicultural environments. They have learned that the way they see and experience things is often different from others. People with little or no skills in empathy might have an intellectual awareness of these differences. However, until they actually experience these differences, their skills in empathy will probably remain quite limited.

2. Learn to identify your own feelings – develop some emotional intelligence.

Many of us are so “processed” and “sophisticated” about feelings that we cannot readily identify them in ourselves, much less in others. For example, we might perceive thoughts to be the same as feelings. So when someone asks you how you feel about a project, you might respond, “I think we have a lot to do.” Or, we might not distinguish between seemingly related emotions, for example, between frustration and irritability or between happiness and excitement.

See the Free Management Library for resources about Emotional Intelligence.

3. Regularly ask clients for their perspectives and/or feelings regarding a situation.

Silently compare their responses to what you might have thought they would be. This approach not only helps you to sharpen your own empathic skills, but also helps you to learn more about your client.

For more resources, see the Library topic Personal and Professional Coaching.

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Carter McNamara, MBA, PhD – Authenticity Consulting, LLC – 763-971-8890
Read my weekly blogs: Boards, Consulting and OD, Nonprofits and Strategic Planning.