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Career Planning: Goals and Plans

If you don’t know where you’re going, any place and no place, will do. Make sure your career is not stranded on an island called, “Someday I’ll…” If you want something, don’t just think about it or talk about it. Figure out a way to make it happen. The first step is goal setting. What …

Listing Slightly: First Annual PR Turkeys of the Year

Lists and more lists should be on every PR person’s list right now because end-of-year lists are cropping up in the media like crab grass (or whatever it is that grows) on a Chia Pet stocking stuffer. It’s List-o-mania, baby! Do you have a client who would quality for a Best Of list this year? …

R is for Relationships

“Eighty percent of life’s satisfaction comes from meaningful relationships.” – Brian Tracy You can’t have spirituality if you don’t have a relationship to share it with. Let’s look at three different relationships that are important to fostering our spirituality. Relationship with your higher power Many studies state that those who are passionate and believe in …

Bad Crisis Communications Hurts Electronics Manufacturer

Communication is important in a crisis, but say the wrong thing and it can quickly backfire Foxconn, the Taiwan-based manufacturer of devices for Dell, Apple, and several other high-end electronics companies, has been facing criticism and protests following the ninth worker suicide at its southern Chinese factory. The company has been failing spectacularly at crisis …

Business Ethics References in 200 years of Books

A powerful tool was made available to the public yesterday. In research reported Thursday in the journal Science, scientists at Harvard University, Massachusetts Institute of Technology, Google and the Encyclopedia Britannica unveiled a database of two billion words and phrases drawn from 5.2 million books in Google’s digital library published during the past 200 years. …

Fundraising Via Email: Truth or Hype

(First in a series on Fundraising & Social Media) There’s no such a thing as an “email fundraising campaign.” “Wait,” you say. You’ve heard of lots of nonprofits that are raising money with email. “How can there be no such thing…?” That’s because a typical email just doesn’t have the technical power to get the …

It’s easy to forget rewarding and recognizing people at this time of the year….but it’s even more important when people are stressed and busy. What can you do to celebrate reward and recognition in your call centres during the holiday season?

A lot of call centres experience peak call volumes around this time of year, especially if they’re supporting the retail sector, and with inclement weather hitting right now people are stressed with driving, shopping, baking and trying to get everything done before the holidays start. Sometimes our customers can be a little impatient and conversations …

Last minute social enterprise gifts

There’s still time to pick up some holiday gifts that also help social enterprises. If there’s a restaurant or coffee shop in your town that’s a social enterprise (and the odds are there’s more than one), give them a call to see if you can purchase a gift certificate. Many of them will let you …

Developing Your Skills in Empathy

A guest blog from Carter McNamara. What Is Empathy? Why Is It So Important? Empathy is the ability to accurately put yourself “in someone else’s shoes” – to understand their situation, perceptions and feelings from their point of view – and to be able to communicate that understanding back to the other person. Empathy is …