Fundraising: Leadership vs. Management

a-fundraising-leader-addressing-donors-and-colleagues

In her recent (April 16) blog, “To Lead” vs. “To Manage” (see: https://staging.management.org/blogs/leadership/), Julia Fabris McBride observed that “Organizations need leadership AND management.”

That made me realize that … up to now, I’ve been talking about fundraising from the perspective of “management – the role of the director of development – managing the volunteer leaders who will be responsible for actually making “it” happen. The DOD is the manager who supports, encourages and trains an organization’s fundraising leaders.

The fundraising “Leader” is someone who sets an example; and, by that example, gets others to want to become donors/advocates/leaders for a non-profit organization.

The fundraising leader:
1. Helps identify other potential leaders/donors;
2. Conveys to those individuals the depth of his feeling/passion
for the organization and its mission;
3. Exhibits the satisfaction that she gets from seeing how people
are helped by what the organization does;
4. Helps to make all that possible with his contributions; and,
5. Gets the prospective donor to where she wants to share in
those feelings.

The fundraising leader should not be seen as a “fundraiser.” S/he is a visible example of how a potential donor can share in the warm-and-fuzzies of being part of something really satisfying.

Don’t get me wrong !! At some point it will be time for the “leader” to ask for the gift, but one of my favorite “rules” is that the leader should not ask for the gift until the donor is ready to say, “Yes.”

And you’re thinking that it’s easy for me to say that, but you’re wondering how easy that is in reality. Want to know, stay tuned. Have specific questions to ask, ask’em.

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Have a question about starting or expanding your fundraising? Email me at AskDCA@Major-Capital-Giving.com. With over 30 years of counselling in major gifts, capital campaigns, bequest programs and the planning studies to precede these three, we’ll work to answer your question.

Overcoming the Myth of the Paper Trail #1

A-female-team-leader-communicating-the-team-goals-to-her-mates

As mentioned in two previous posts, the paper trail seems to be a concept widely understood by individuals in multiple organizations. The concept is a reality for many and represents how the competing interests in organizations can work against the common goal of the company and its employees. Overcoming this competition of interests is required for the dissolution of the this mythical paper trail. If the paper trail continues to exist in the organization as tool for termination, then the conflict between managers, HR and employees will continue to take precedence over the organization’s goals.

Overcoming the Myth

Overcoming the myth of the paper trail can be very difficult for many organizations. HR departments often put great amounts of effort into developing performance management systems to include a myriad of forms and steps. Many companies even spend thousands of dollars training managers on the use of these forms and completing the steps. Despite these efforts, the paper trail still develops. The issue in many cases is not necessarily the failure to create great systems and useful forms; it is however, the failure to create a performance culture.

The culture in the organization can’t usually be found in the rule book, policy statement, or SOP. It is something that you see in the behaviors of the people in the organization. Their norms and customs become the example, therefore setting the “real” rules of behavior. For example, the handbook may dictate a professional dress code. However, everyone knows that the CEO wears jeans every day. Eventually others begin to follow the example until jeans become the dress code despite what the handbook says.

Creating this culture is not always easy. However, research continues to show a positive correlation to it and business success. Below is a list of the first steps to get you started. What others do you have to share as beginning stages? We will discuss this in the next two to three posts.

SET THE STAGE

Ensure the employee knows the expectations

  • Clearly define team roles
  • Discuss how goals and expectations relate to company mission
  • Review the job description and expectations with each new employee on their first day (provide a copy of the 30, 60, 90 day and annual reviews and explain what is required to meet and exceed expectations)
  • Meet at least weekly with new hires during their first 90 days and bi-weekly during the first six months
  • During performance meetings, refer back to the mission often

Involve the Team in Setting Goals and Expectations

  • Work with your staff to set team and individual goals and objectives that will meet the mission of the company
  • Discuss results with your team. Share the stats. Let them know how the department contributes to the goals of the organization
  • Post the goals of the department and the department’s mission (have the team work together to create the mission)

As always, your comments are encouraged!

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For more resources, See the Human Resources library.

Sheri Mazurek is a training and human resource professional with over 16 years of management experience, and is skilled in all areas of employee management and human resource functions, with a specialty in learning and development. She is currently employed as the Human Resource Manager at EmployeeScreenIQ, a global leader in pre-employment background screening.

When Good Words Go Bad

A man wearing grey suit typing on his laptop

“Capacity building” is a term from the Grantonese language usually referring to an organization’s systemic effort to secure ever greater amounts of money on a consistent basis. It is not to be confused with “sustainability,” another word from the original Grantonese, referring to that state of fiscal nirvana in which a nonprofit believes it will not have to worry about money for any foreseeable future. It is believed that this mythical state is the “pot” at the end of the capacity building “rainbow,” but as so few charities have ever come back to tell us about that perfect state of sustainability, there is little empirical evidence to prove it actually exists.

I admit I am biased when it comes to the use of these two terms. That’s because I am a lover of language, and a lover of the very essence – and presumed end — of the not-for-profit movement.

Thus, I would banish “capacity building” from all discourse on the topic of making change in the community and the world. For one, it’s not language I would use in the company of growing children sitting around the dinner table. And if I can’t use it there, what hope do I have of successfully using it to inspire busy, distracted adult volunteers sitting around the board table once a month (or less)?

As for “sustainability,” I simply find to be a sad little word, and for that reason would abolish its use in our sector. “Sustainability” admits defeat. It implies that our organization – alone or in concert with other community initiatives – has no hope of ever vanquishing the social or community “wrong,” or deficit, our charity seeks to “right.” It sets our organizational bar at being around forever rather than succeeding in making itself obsolete.

So I beg, dear gentle Reader, that you forgive me in advance for restraining myself from using those terms except when I’m traveling in Grantland, just as I only toss “ciao” about when in Italy, or “dog” when I’m watching American Idol.

Until next week, farewell and fare well …

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For more resources, see our Library topic Nonprofit Capacity Building.

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How to Describe Spirit in the Workplace – Another Perspective.

A woman meditating while raising her arms

It’s an honor to be co-hosting this blog with Linda and we look forward to exploring this meaningful topic with you! Linda shared with you her insights on what spirituality at work is and I’m going to do the same. As I’ve been studying and living out this topic for the past 15 years all I know is that I’m grateful to have this passion because it’s changed the way I work and live.

What is it?

Some refer to it as a sense of enthusiasm. Others relate it to interconnectedness. Some describe it as the whole self. Others think it is associated with religion. So what is “it” that people have different interpretations of? It is referred to as spirit in the workplace.

My description of spirit in the workplace is that it allows you to feel a greater sense of connection by bringing your whole self, the essence of who you are, to a supportive environment. It is not associated with religion. Let’s explore some key elements within this description.

Connection. People are yearning to connect with others. Connections provide people with meaning and a sense of belonging to something greater.

Whole self. The whole self concept encourages people to look at their life holistically – that they aren’t one person in their personal life and then another person in their professional lives. In fact, business poet David Whyte explains how most of us only bring 60 percent of ourselves to the workplace and leave the other 40 percent of our real self in the car.

Essence. Essence is about getting to your core, your inner self. Author Alexandra Stoddard said that “your spirit, your essence, is at the heart of everything about you.” The only way that you can get to the core is to go within and find your heart’s deepest desires.

Supportive environment. The other key piece is the environment. Whether it is at home or on the job, a supportive environment is how the spirit is embraced and fostered.

Not associated with religion. Spirit in the workplace does not promote a specific religion, it promotes an all-inclusive and interconnected view similar to spirituality.

How about you? We invite you to share your perspective!

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For more resources, see our Library topic Spirituality in the Workplace.

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Running On Empty

A businessman holding money while working in his office

Way too many social enterprises are way too undercapitalized. They don’t have the cash on hand to make rational spending decisions on staffing, inventory, professional expertise, marketing, and so on, to grow their venture. Their tendency is not only to go cheap, but to go without for things they desperately need to turn their social enterprise idea into successful reality.

This is not unique to the social enterprise world. Many failures in the business world come as a result of cash flow problems. Numerous companies go under because they run out of money, even while they’re profitable on paper. They can’t pay their bills, so their suppliers or creditors or staff walk out on them, and it’s all over.

And I would say that most social enterprises are cash poor, running on fumes, never realizing their full potential due to insufficient cash flow.

What to do about it? Well, to come back to an important point, write a solid business plan. Or update the one you’ve got. Carefully prepare monthly cash flow projections for at least your first full year in business. Track payables (when you have to pay for stuff) and receivables (when you get paid). Most likely there’ll be some months when you won’t have enough cash to pay your bills. Develop strategies such as a line of credit or an angel investor to get over those bumps in the road. And keep your fixed costs as low as possible.

Starting and operating a social enterprise is difficult enough. Don’t start your venture until you’re confident you won’t be running on empty. In cars and in business, you need gas or you won’t go anywhere.

How to Start Strategic Planning: Do a Plan for a Plan – Part 5 of 5

Woman thinking hard about her next strategic chess move

In Parts 1, 2, 3 and 4 of this topic, we reviewed the first 12 of the 15 questions to be answered during the “plan for a plan” portion of strategic planning. This Part 5 describes questions 13-15.

13. How will you get buy-in of members of the organization?

There seems to be growing cynicism about strategic planning. Far too often, the process is overwhelming and confusing for planners. Far too often, the process does not result in implementation of a relevant, realistic and flexible plan. The commitment and ownership of members of the organization is crucial to the success of the planning process and the plan. Consider these guidelines:

  • Show visible top-leadership support – the CEO and Board Chair should visibly announce the process and show their continuing support of it.
  • Explain if previous planning efforts failed and why – don’t expect members to simply ignore the past.
  • Explain why you are planning now and how it benefits the organization.
  • Involve those who will implement the plan – don’t somehow bestow the plan on the rest of the organization.
  • Tie planning to important issues – you won’t have buy-in of members to a grand vision if their hearts and minds are worried about current issues in the workplace.
  • Show how the planning is realistic – unrealistic plans are one of the biggest reasons for cynicism about planning.

14. How will you ensure implementation of the plan?

One of the biggest frustrations with planning is when it produces a plan that doesn’t get implemented.

  • Involve those in planning who will end up implementing the plan – that helps to get their commitment to implementing the plan.
  • When identifying goals, always ask “Are these goals realistic? How do we know?”
  • Include action plans in the overall plan – actions plans specify who will do what and by when, in order to achieve goals.
  • Assign specific people to monitor implementation of the plan.
  • Be open to changing the plan – plans are rarely implemented as first written.

15. How will you change the plan as needed?

Plans can be changed. They just need to be changed in a systematic approach.

  • Before a plan is formally approved, put “DRAFT” on each page of the plan. After approval, remove the word.
  • On each page, put a revision date, e.g., “Revision – April 15, 2010”.
  • If a change seems to be needed, propose the change to the appropriate leadership, e.g. the Board or the CEO.
  • When the leadership approves the change, then put a new revision date on the plan.

This post completes the series. To see Parts 1, 2, 3 and 4, click on the category “Plan for a Plan” on the sidebar.

What do you think?

Your thoughts about the plan for a plan?

Here’s many more resources about strategic planning.

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Carter McNamara, MBA, PhD – Authenticity Consulting, LLC – 800-971-2250
Read my weekly blogs: Boards, Consulting and OD, Nonprofits and Strategic Planning.

Do teams work?

An-office-team-members-working-together-to-achieve-their-target

It’s generally accepted that team based working is preferable to individuals serving a single line manager, but what evidence supports this?

Team based working gained popularity during the late 80s and 90s following initiatives such as kaizen and Total Quality Management. All too often we simply accept that the team way is the right way, but perhaps we should spend a moment testing this assumption.

Sometimes being in a team can be very helpful.
Sometimes being in a team can be very helpful.

Firstly, it’s worth considering different kinds of teams that can exist within an organisation; Continue reading “Do teams work?”

Customer Experience – Is it in your Company Kool Aid?

Hand thumbs up gesture

Customer Service is just one piece of the entire Customer Experience. When was the last time you or someone in your organization became a ‘new’ customer of yours? The Customer Experience starts before the contract is signed and lasts throughout your relationship and with every department that customer may interface.

Like walking into your living room with a new set of discriminating eyes, I’ll bet you’d find something that just isn’t right. Similarly, by stepping through your customer experience with an outsider’s point of view you will find opportunities to improve the experience for your new customers’ experience.

All this talk about customer experience these days is not new at all. Mystery shoppers were created with this concept in mind. Here is a short list of companies who are known for creating an outstanding customer experience: Hilton Hotels, Apple, Nordstrom, Amazon.com, Zappos.com. These companies make their customers feel special regardless of whether it is a new transaction or an interface with a different department in the organization.

It’s all in the kool aid. The employee base at these companies know how important their customers are. It is part of the company culture….from the top down. Customer Experience is THE Differentiator for these leading and quite successful companies.

The ability—or inability—for a company to serve its customers in a way that is consistent with meeting or beating their expectations will prove to be the ultimate differentiator that separates the corporate winners from the losers in the near future. Joseph Jaffe

Mull over this quote and next time we’ll discuss strategies for creating a differentiating Customer Experience.

Leadership Theories

A business leader on a phone call

There is a wide and ever growing variety of theories to explain the concept and practice of leadership. I will provide a brief overview of the more dominant or better known theories. I hope that others will share their thoughts on whether this list neglects any theories of note. In the future we can discuss some of the emerging leadership theories/approaches such as adaptive, authentic, and appreciative. It is important to note that this submission attempts to provide an overview of leadership theories versus models. I view models as attempts to functionalize the more theoretical aspects of leadership and make them easier to put into play by organizations and consultants. This is, in and of itself, an important activity.

Most theories view leadership as grounded in one or more of the following three perspectives: leadership as a process or relationship, leadership as a combination of traits or personality characteristics, or leadership as certain behaviors or, as they are more commonly referred to, leadership skills. In virtually all of the more dominant theories there exist the notions that, at least to some degree, leadership is a process that involves influence with a group of people toward the realization of goals. I will say on the front end that, in my opinion, leadership is a dynamic and complex process, and that much of what is written these days tends to over-simplify this process. My goal here is to provide an overview that keeps things simple, without crossing into over-simplification, and for the most part refraining from any critiquing of the various theories. I will leave that to my fellow bloggers for now.

Trait Theory

This theory postulates that people are either born or not born with the qualities that predispose them to success in leadership roles. That is, that certain inherited qualities, such as personality and cognitive ability, are what underlie effective leadership. There have been hundreds of studies to determine the most important leadership traits, and while there is always going to be some disagreement, intelligence, sociability, and drive (aka determination) are consistently cited as key qualities.

Skills Theory

This theory states that learned knowledge and acquired skills/abilities are significant factors in the practice of effective leadership. Skills theory by no means disavows the connection between inherited traits and the capacity to be an effective leader – it simply argues that learned skills, a developed style, and acquired knowledge, are the real keys to leadership performance. It is of course the belief that skills theory is true that warrants all the effort and resources devoted to leadership training and development

Situational Theory

This theory suggests that different situations require different styles of leadership. That is, to be effective in leadership requires the ability to adapt or adjust one’s style to the circumstances of the situation. The primary factors that determine how to adapt are an assessment of the competence and commitment of a leader’s followers. The assessment of these factors determines if a leader should use a more directive or supportive style.

Contingency Theory

This theory states that a leader’s effectiveness is contingent on how well the leader’s style matches a specific setting or situation. And how, you may ask, is this different from situational theory? In situational the focus is on adapting to the situation, whereas contingency states that effective leadership depends on the degree of fit between a leader’s qualities and style and that of a specific situation or context.

Path-Goal Theory

This theory is about how leaders motivate followers to accomplish identified objectives. It postulates that effective leaders have the ability to improve the motivation of followers by clarifying the paths and removing obstacles to high performance and desired objectives. The underlying beliefs of path-goal theory (grounded in expectancy theory) are that people will be more focused and motivated if they believe they are capable of high performance, believe their effort will result in desired outcomes, and believe their work is worthwhile.

Transformational Theory

This theory states that leadership is the process by which a person engages with others and is able to create a connection that results in increased motivation and morality in both followers and leaders. It is often likened to the theory of charismatic leadership that espouses that leaders with certain qualities, such as confidence, extroversion, and clearly stated values, are best able to motivate followers. The key in transformational leadership is for the leader to be attentive to the needs and motives of followers in an attempt to help them reach their maximum potential. In addition, transformational leadership typically describes how leaders can initiate, develop, and implement important changes in an organization. This theory is often discussed in contrast with transactional leadership.

Transactional Theory

This is a theory that focuses on the exchanges that take place between leaders and followers. It is based in the notion that a leader’s job is to create structures that make it abundantly clear what is expected of his/her followers and also the consequences (i.e. rewards and punishments) for meeting or not meeting these expectations. This theory is often likened to the concept and practice of management and continues to be an extremely common component of many leadership models and organizational structures.

Servant Leadership Theory

This conceptualization of leadership reflects a philosophy that leaders should be servants first. It suggests that leaders must place the needs of followers, customers, and the community ahead of their own interests in order to be effective. The idea of servant leadership has a significant amount of popularity within leadership circles – but it is difficult to describe it as a theory inasmuch as a set of beliefs and values that leaders are encouraged to embrace.

Closing Comments and Questions

I have a bias toward trait, skills, and transformational theories. I am a psychologist and there is no doubt in my mind that people are born with certain qualities. But I am equally sure innate traits inevitably become fully interwoven with a person’s acquired knowledge and skills. And I lean toward transformational theory because of how it views the practice of leadership as, more than anything else, relational interaction.

So how can these theories apply to one’s work? Well, in my work, if I am hired to help an organization select a leader via an assessment process, some of the theories become readily apparent. To start, it is important that the first step in the assessment is a meeting in which the client clarifies the qualities needed for the specific role and paint a picture for me of the organizational culture. By doing this I am able to be look for those qualities, skills, knowledge, to assure finding someone that is a good fit for the job and the culture (Contingency Theory). The assessment process includes tools to measure personality, cognitive abilities, and drive (Trait Theory), adaptability (Situational Theory), and sociability (Transformational Theory). It also involves, through interviews and work simulations, an evaluation of a person’s work-related skills and knowledge of the business (Skills Theory).

So what are your biases? Does theory inform any of your work — knowingly or unkowingly? Maybe you have your own theory of leadership. Let’s hear it.

Training problem or HPI problem?

Staffs-in-an-organization-listening-to-a-speaker.

I was reading a post on linked-in on the problems with determining how to deal with problems such as leadership, miss-management and so on. This lead to me thinking that leadership and miss-management and things such as environment or ergonomics are not training problems at all they are in effect Human performance problems. Training is only a problem in about 20% of the cases, the other 80% of the time it’s a problem with management or something else.

Needs assessments are normally the first stop to determining what an organizations problem is or what they need. Trainers have to be prepared to do interviews and surveys that are effective yet brief enough for CEO’s middle managers and employees to fill out and get back to the trainer(s) in a timely fashion, I would also give the option of emailing these tools back because snail mail may be too inconvenient for all involved. Then once the interviews and surveys are in we have to do some type of analysis to determine if the majority are in agreement as to the problem and where it lays. We can then move on to check other problems and find solutions. Interview skills as well as the skill of developing surveys are essential to effective training. The next step is looking and using models to determine gaps ADDIE is one of the most frequent ISD models but what about HPT (HPI) models they are also useful.

Robert Mager has a fabulous method for determining gap analysis as well as Gilbert (The Gilbert model). These HPT models make semi-quick work of determining if the problem(s) lie with poor training, or something else, and these models are so easy to understand and follow. I am sure that Amazon or some other online bookstore has Magers books at fairly reasonable prices. As a grad student working on projects his books were invaluable tools.

I think everyone of us in this industry need a good tool box for references Friday I will have a list of items each of us might want in our tool box as TD and HPT professionals, any suggestions would be welcome.

As always happy training and comments, concerns and guests are always welcome 🙂

Leigh

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For more resources about training, see the Training library.

– Looking for an expert in training and development or human performance technology?
– Contact me: Leigh Dudley – Linkedin – 248-349-2881
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