Month: September 2011

Life, choices, opportunity, and success. It all affects our work life to be. The choices we are able to make in terms of education and training, as well as our personal and professional development make us who we are. Some of us are workers, trainees, students, teachers, trainees, managers, leaders, but how did we all get there and how do we manage our future. That is the crux of the issue I want to discuss.

This is a follow-up to my previous article on Hybrid Education. Even though my focus is from a training perspective, I consider myself an educator and trainer as well as a communicator. I just reviewed a play by Willy Russell called Blood Brothers. It was a good play–an unusual musical actually that talks about what happens when twin boys are separated at birth and go on to live very different but supposedly separate lives.

“One is given away and one is kept,” in more ways than one. The play is also about class struggle or put another way obstructing the class system. One boy is offered the benefits of a good education and a sheltered home life. While he has the benefits of such, he learns little of real life except through others, while his brother learns life the hard way–through experience. Blood can’t overcome the differences, and the situation for the brothers who do meet unaware they are related and become friends–blood brothers at age seven–ends in tragedy at 25.

Enough theatre. It is all about nurture versus nature. Or is it? At one time, just because you were of noble birth, you would automatically be considered a success in life; the world would fall at your feet. Today that is not the case, but close.

My life, while not as dramatic as the lives represented in the play, affected how I became what I am. It could have gone another way, but I was lucky. Many of the friends I grew up with never went to college or never finished; their lives are different but not necessarily better or worse. I learned that being common only depends on my definition of it and how I feel about it–whether I regard it at all. Perhaps that’s very American, but as everyone says at one time or another: “if I only knew what I know now.” Today we are older and wiser, hopefully.

I’m going to tell a story–a short one I hope–to give some perspective to my own situation. I never went to Yale or Harvard, or Wharton, or the United States Military Academy (as a student), or even attended a private school for college prep. My parents had no money and plenty of dysfunctional issues. We all have issues, but that’s life. You can’t help who your parents are, and I am not ashamed. We may not have made much money, but they made me. I survived and learned, and I will continue learning.

Are you still with me? What does this have to do with training? A lot on the audience analysis side and a little on a very basic scale of what you need to do the job: the ABCs, Six Things You Need to Know, Tips, Tips, Tips, etc.

Education is a wonderful thing, but it all comes with catches–all of it. I was a poor kid with a lot of insecurity. I had no confidence to make it on my own anywhere. I hadn’t been anywhere. I had no support system. My life was based on what I knew at the time and only what I knew. I got lucky in high school. Grades were okay–not great; I didn’t care. Why should I? That’s what life as I knew it taught me. Later, I would discover I needed it, but four years after my enlistment in the Marines–my security blanket.

Cost is a factor for most of us. Economic social disadvantages or advantages can determine where we are able to go to school and when. In fact, I was lucky to go to college at all.

I happened to like acting and won the Best Supporting Actor award in high school, which led to a scholarship/fee waiver at the local four-year state institution wanting to develop a theatre department. It was timing. I wasn’t ready. I didn’t want to be an actor. I didn’t know anything about going to college. I had had no opportunity to learn and no reasonable chance to have the family support to go; I lied about my age and worked through high school. It was all on me to survive. I was in no position to take risks. I took a few classes and found the courses relatively easy, but I quit and joined the Marines. Four years later, after taking the College-Level Equivalency Program or CLEP test and discovering I had learned some things growing up after all, I went back to school thirty semester credits ahead with a definite exuberance for education and made straight “A”s. If I had only known the advantages I missed, had I known about student loans, and had someplace to turn for support, I “coulda been a contender.”

I was good enough as a psychology graduate student to receive a Fullbright Scholarship to the University of Sidney, but I was too afraid of survival in a totally foreign environment to accept it. Sure, people tell me now that was my ticket, but then? Instead I went back to a Midwestern university where I felt secure, missing out on all the opportunities of later success, just based on the fact I finished my education via the Fullbright. Earlier, unknown to me, the English department had put my name in to Iowa State where they have a famous writing program for a scholarship, which I was awarded, as well as a teaching assistant position. I didn’t take it–perhaps ironically because I was planning on graduate school in bio-psychology. After graduating with a Bachelors and taking graduate courses in psychology at a local university, I went into the Air Force for the security–this time at least going to officer training school.

That’s not the end of the irony. Because I was educated at a large Midwestern University and had enough undergraduate hours in English, I was offered an opportunity to teach at the United States Air Force Academy, and the great thing for me: the Air Force would pay for my graduate education to do it. It was an opportunity I could afford to take. I had the security of the military–books and tuition paid for and I was paid to go to school. I chose the University of Missouri–if anyone cares–so I could visit my daughter who lived in the area, but personal issues made that a problem. It was close to home and secure even though I had the security of the military service. Still, it was a good school. According to the Air Force, I could have chosen any school where I could gain entrance, including Ivy League schools if I had wanted to.

We all know about the publish or perish policy at most big or prestigious universities. Got to keep the alumni dollars rolling in. At regular institutions, there is an expectancy of behavior for student and faculty alike. I didn’t grow up knowing any of this. I didn’t know some professors were more equal than others. I had assumed our job was to teach, and at the Air Force Academy we sometimes train. It is perhaps ironic that I was the cadre commander for the Summer Survival Camp since I was learning about survival everyday. It seems I was late for everything. Late for education. Late to develop socially. I could date during high school–not real dates. I could get girls, but couldn’t keep relationships. I didn’t know how to behave until I saw others do it right. This happens in Blood Brothers, too. The point is that it is important to know how to talk to people for them to understand you and for you to understand them. It takes time. Now, I am a consummate observer of behavior. I also have a graduate degree in psychology and a dual interdisciplinary degree in performance criticism . It works–especially in training and communication. Sending and receiving information and interpreting it is learned.

This is not to dig at the fine service institution or any of them. All schools have a structure not unlike any organization. Education prestige focuses more on the past than the future. Professors and instructors are not promoted on merit unless merit is publishing a paper that gives the institution a boost. It is not always the best leader or teacher who runs a department, but the one with the best credentials and tenure. All based on the past.

The lesson here is not to focus on the past; it’s not efficient. Although a case could be made for competence due to the quality of education attained a the prestigious institution, but that could be argued based on the results demonstrated by students at the end of the education or training program.

Sometimes, it is a bit ridiculous. Rules make it difficult, but humans pull through anyway. At the USAF Academy, I was forced to make sure my students followed the bell curve, regardless of the fact that most of my students came from the top 5 percent of their high school classes. It was presumed the bell curve was to be expected, but teachers made the most of it by modifying the bell to suit in most cases I hope. Most teachers gave the bulk of the students a “C” range, a few in “B” range, and very few “A”s. Too many would be noticed. The students earned their grades–although some were quite a bit taken aback by their loss of academic prowess since high school. Some even flunked out, more because of attitude than anything. Students who did well, did well in the Air Force or found themselves in exclusive graduate programs. I found it interesting that in spite of science, teachers found a way to look at individuals and adapt. You just didn’t talk about it officially, or you could lose your job.

Working at a proprietary school later, I was pressured to give undeserved grades, which I wouldn’t do–but I did work harder and do extra work with these students to make it happen. Student financing rather than alumni was a motivator. Management didn’t pay me any more, but the students were served. I’d do it again because the cause was worthy. I did hate that the school was unaccredited and I had several students capable of real “university” work. All along I found I was learning character–especially as I watched these students struggle to get ahead of socio- economic barriers they faced that I had, too. I realized how lucky I was, and thus the experience became a character builder for me.

Life comes in many packages and all influence who we become. For some of us, the struggle for success takes longer because we have more learn the hard way. But as in Blood Brothers, the play, one brother becomes a “waste” on the street so hard is his struggle–most based on ignorance, while the other steeped in quality of life becomes an innocent in the ways of the world. Both needed to be taught but circumstances of class and social economics prevented it. Is it any different today as you look at members of your audience. They come from all over. They are are at different places in learning about life, their opportunities, their futures. Don’t put them down. Raise their hopes and provide them the tools to get to the next level. Everyone it seems needs help and guidance. Early guidance is best. The right kind, of course, but sometimes it isn’t readily available.

The next time as a trainer you look at your audience and do the appropriate analysis to know them, know also that this is why socio-economic characteristics are part of the program. It means more than the obvious lack of money and living in the wrong neighborhood. What if you were pampered all your life and were ignorant of reality? We learn from life, the world and institutions. Wouldn’t it be nice if we all agreed to help each other? Reality can be as selfish as individuals. Only individuals know better.

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For more resources about training, see the Training library.

My opinion is my opinion. I hope I haven’t offended anyone. My website is now http://actingsmarts-jackshaw.com. My focus is training and communication. I coach and train. For a look at the human side of training from my Cave Man perspective, please check out my book, The Cave Man Guide to Training and Development.

Most educators and trainers alike see the advantages of face-to-face education and training over online programs. The value of face-to-face education or training may be a given, but good things are coming, believe it or not, from hybrid or condensed programs. It seems logical for several reasons. I may be going off topic here venturing into the world of education; however, that wouldn’t be unheard of and there is precedent and application to training today.

Like most everyone in academia or in training and development, I used to believe there are far more disadvantages to online programs than face-to-face education, coaching or training in a classroom. In all fairness, the online trainers may want to comment on this post and I would appreciate any stats you have the would prove me wrong in my assessment of face-to-face learning, or show the increasing numbers of online participants.

Like it or not, online is here to stay. It’s reputation, deserved or not at this point, was ruined for a time, and today is at least hampered by the mere existence of the diploma mills. Ironically, there is probably no connection at all, but the mere fact a school didn’t have a physical campus made it suspect. I can only assume there are more diploma mills than there used to be because of the Internet; however, there are plenty of good online programs out there, if that is what you need. And, many hybrid programs these days are coming from traditional universities seeing the advantage of hybrid education as well as making up the losses by a downturn in student enrollments–therefore tuition payments, as well as corporate universities and universities that specialize in these kinds of programs.

It is argued that online programs lack discipline and allow the student too much freedom in “attending” to study. Let’s not talk about “party schools” or “frat parties” or the fact some students just don’t have to study as hard as others–period. Some online schools are credible in that they do demand the students make real attempts at learning. There’s constant evaluation. Remember classes that had a mid-term and a final, or just a paper at the end to prove you learned what you were supposed to? Those kinds of courses can be found at any major institution (at least in America).

While you shouldn’t expect to transfer credits automatically from an online or online hybrid program, the schools I’ve mentioned here are all accredited and credits should transfer. Check first, if that’s important to you. There may still be perceived disadvantages to online programs (as there are to all programs I should add), but some subjects lend themselves to that treatment better than others. Some educators will say the lack of a collegiate environment and personal contact is a distinct disadvantage. This may be true. Socialization, especially, among colleagues to be is important, but isn’t any education important on its own sake? I moved out of my college dorm because it was too social.

All things being equal, there are advantages and disadvantages to the traditional schools as well–some make sense and some don’t. So online education is not traditional; it doesn’t have some of the advantages or disadvantages of traditional education either. Just because a GED is not a high school diploma, it is better than no diploma at all.

Cost is a factor for most of us. Economic social disadvantages or advantages can determine where we are able to go to school and when. In fact, I was lucky to go to college at all.

I had the disadvantage of going to big Midwestern school, which is fine in the midwest for the most part; but I moved away. It’s all in your perspective, isn’t it? (It didn’t matter when I joined the Air Force.) Like other state schools, Mizzou tended to have strong alums that supported the local students, but their companies wouldn’t turn their nose up at an Ivy-leaguer. Ivy league and other prestigious institutions still get you in the door of the corporations that will ultimately pay the big bucks, get you noticed in applying for government and education jobs, and, if you are political, the appointment over someone from a lesser institution–all things being equal.

Ironically for me, because I went to a midwestern school, I met the USAF Academy‘s desire to have a diverse faculty. After the Air Force paid my way for a graduate education, I taught English, speech and theatre. There are advantages and disadvantages to attending and teaching there, too, but that’s for another article. Just to give you the flavor: PhD versus Masters, where you went to school (that Ivy League thing again), tenured or non-tenured, published or not, and a few you don’t see at other institutions: Regular or Reserve Commission, Academy grad or not, pilot or not. That’s just from an instructor perspective. There seems no escaping it.

Sometimes we have no choice. The money or family support isn’t there. We have to work and find a way. Online programs are what they are. As with anything, do your best and hope for the best. But if you have an opportunity to take classes (even night classes at an institution of some note) will give you an advantage in the end.

All this probably makes you think I’m going to unload on online programs like Capella University, but I’m not. I still believe (and there is evidence) that face-to-face works best. Hybrid programs like at DeVry University, Phoenix University, and even well-known major universities like the University of Houston make the most of technology and the student population that needs the flexibility the programs offer. I was hired to teach a hybrid course in public speaking. I can tell you that my interview teaching a hybrid online class was more rigorous than others. I had to be technologically and subject-matter proficient. Fortunately I host and write a blog on training and development as well as other blogs on literary and theatrical criticism. That meant I could talk to students online in a natural way.

Online schools simply are not regarded well unless you already have a job and the advanced degree can fill the square employers need to promote you. Don’t assume it’s a panacea or a guarantee of success. I helped my admin assistant who wanted to be promoted after she got her bachelors degree part-time, and she took another government job–a GS-5/7/9 management track position unlike an administrative track (she was on the same grade sequence) one that she already had–and lasted a week. I don’t think it was the fact that she had a degree that she had earned a “non-traditional” way, but that she felt it entitled her. She no longer wanted to be an admin assistant once she had the degree, but she wasn’t ready for the new job either just because she had it.

However, in this economy, hybrid classes are getting more popular, and I hope gaining more acceptance. At least here you have the benefit of in-class work to do those face-to-face things important in teaching. Also, the technology-based trends are taking hold in all schools, elementary to university, and so the stigma is not so great. I should point out that not all online programs that have a classroom period at the beginning and end of the term can rightly be called a true hybrid online program. They start with people and face-to-face and end that way, but along the way, there is still the notion that face-to-face learning is best, and I think it better when it is repeated more than twice.

As for online schools that offer graduate programs being more acceptable, that is entirely possible. But I think among those who really care, where it matters most–in academia, in science, in the arts it’s laughable to them. It looks nice on letterhead and may bring a few customers in like many letters following a name. CPA, CSA, LLC, ESQ are a few letters that come to mind as well as letters signifying certification based on having attended a training course touted as professional. Mine would be: MA, MA, MSP… Really? But we do it.

It’s all out there as a means of establishing credibility. Do I trust an MBA from Wharton over an MBA from Phoenix University (online)? Maybe. An online PhD versus one from any accredited State University or a more prestigious higher learning institution? I would accept it because it shows tremendous work regardless; however, that doesn’t mean the others are more widely accepted at first glance. If you have an online graduate degree, I have to look to see if I recognize the name. If I don’t, I have to look it up. If I have to look it up when I have candidates for a position with ones I don’t have to look up… I think you get the gist.

A final word. Although we have different definitions for training and education, there are some gray areas, areas that overlap, areas that give rise to new techniques and learning. How we learn, we took from education…or did we? What we do know is that it is evolving process. As I always say, my ideas are my own with the help of mental stimulation offered by others. Check out my website for more of What I Say. I know I’m not always right, but I try to be honest and fair. Feel free to comment, either here or on my site. Happy training (and educating). For a look at the human side of training from my Cave Man perspective, please check out my book, The Cave Man Guide to Training and Development.

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For more resources about training, see the Training library.