Macabre Humor: Strange but True Stories for Trainers

A-trainer-with-her-audience-in-a-hall.
Not exactly Cave Man stuff, but close. I'm thinking more 15,000 B.C., but we'll find humor just find humor just 500 years ago.

Either I have weird friends or friends who just know weird things. To be quite honest, they know true, scary things. Not exactly Edgar Allan Poe but still interesting facts of history I thought I’d share on Halloween. Not exactly Cave Man stuff, but close. I’m thinking more 15,000 B.C., but we’ll find humor just 500 years ago.

Oh, but these are useful fun things that trainers and speakers can use. I could be wrong, but I’m probably not, since history was made before copyright law.

At any rate, check out the true stories (as told to me) as to why we humans do things we do, why we have sayings and poetry that makes no sense today. Not that it was terribly deep then. This may get a little deep itself, so if you are do-do sensitive, please refrain from reading. No laughing or smiling for you.

Some of these facts would be straight from Ripley’s, but these are from Ron Harris, a friend of mine and fellow actor, via someone else via someone else until we get to some monk in the dark ages. However, this is the time of dark. Halloween, and not of dark days ahead. Check this out…

Friend Ron says, “Us older people need to learn something new every day…just to keep the grey matter tuned up.”

Ever wonder where the term “piss poor” come from? I always thought it was a “dad” original. Interesting History.

But worse than that were the really poor folk who couldn't even afford to buy a pot.

They used to use urine to tan animal skins, so families used to all pee in a pot. And, then once a day the urine was taken and sold to the tannery…and if you had to do this to survive you were “piss poor.”

But worse than that were the really poor folk who couldn’t even afford to buy a pot. They “didn’t have a pot to piss in” and were the lowest of the low.

The next time you are washing your hands and complain because of the water temperature. If it isn’t just how you like it, think about how things used to be.

Here are some more facts about the 1500s:

  • Most people got married in June because they took their yearly bath in May, and they still smelled pretty good by June. However, since they were starting to smell, brides carried a bouquet of flowers to hide the body odor.
  • Hence the custom today of carrying a bouquet when getting married.

Baths consisted of a big tub filled with hot water.

  • The man of the house had the privilege of the nice clean water, then all the other sons and men, then the women and finally the children. Last of all the babies. By then the water was so dirty you could actually lose someone in it.
  • Hence the saying, “Don’t throw the baby out with the Bath water!”
It was the only place for animals to get warm so all the cats and other small animals including mice and bugs lived in the roof.

Houses had thatched roofs-thick straw-piled high, with no wood underneath. It was the only place for animals to get warm so all the cats and other small animals including mice and bugs lived in the roof.

  • When it rained it became slippery and sometimes the animals would slip and fall off the roof.
  • Hence the saying, “It’s raining cats and dogs.”

There was nothing to stop things from falling into the house. This posed a real problem in the bedroom where bugs and other droppings could mess up your nice clean bed.

  • Hence, a bed with big posts and a sheet hung over the top afforded some protection.
  • That’s how canopy beds came into existence.

The floor was dirt. Only the wealthy had something other than dirt.

  • Hence the saying, “dirt poor.” The wealthy had slate floors.

(Getting quite an education, aren’t you?)

In those old days, they cooked in the kitchen with a big kettle that always hung over the fire. Every day they lit the fire and added things to the pot. They ate mostly vegetables and did not get much meat. They would eat the stew for dinner, leaving leftovers in the pot to get cold overnight and then start over the next day. Sometimes stew had food in it that had been there for quite a while.

  • Hence the rhyme: “Peas porridge hot, peas porridge cold, peas porridge in the pot nine days old?”

Sometimes they could obtain pork, which made them feel quite special. When visitors came over, they would hang up their bacon to show off. It was a sign of wealth that a man could, “bring home the bacon.” They would cut off a little to share with guests and, you guessed it, they would all sit around and chew the fat.

Those with money had plates made of pewter. Food with high acid content caused some of the lead to leach onto the food, causing lead poisoning death. This happened most often with tomatoes, so for the next 400 years or so, tomatoes were considered poisonous.

  • Bread was divided according to status. Workers got the burnt bottom of the loaf, the family got the middle, and guests got the top, or the upper crust.

Lead cups were used to drink ale or whiskey. The combination of lead and alcohol would sometimes knock the imbibers out for a couple of days. Someone walking along the road would take them for dead and prepare them for burial. They were laid out on the kitchen table for a couple of days and the family would gather around and eat and drink and wait and see if they would wake up.

  • Hence the custom; of holding a wake?
Now, whoever said History was boring!

England is an old and small country, and the local folks started running out of places to bury people. So they would dig up coffins and would take the bones to a bone-house, and reuse the grave. When reopening these coffins, one out of twenty-five coffins were found to have scratch marks on the inside and they realized they had been burying people alive. So they would tie a string on the wrist of the corpse, lead it through the coffin and up through the ground and tie it to a bell.

  • Someone would have to sit out in the graveyard all night (the graveyard shift) to listen for the bell; thus, someone could be “saved by the bell” or was considered “a dead ringer.”

And that’s the truth, according to Ron.

Now, whoever said History was boring! So, get out there and educate someone! Share these facts with a friend. Inside every older person is a younger person wondering, “What the heck happened?” Now we know.

“We’ll be friends until we are old and senile. Then we’ll be new friends. Smile, it gives your face something to do!”

For more resources about training, see the Training library.

MD or CEO – which title suits the circumstances?

Middle aged business executive in conference room

The difference between chief executive and Managing Director is one of thesubtleties that can confuse board members.

Boards have the right to delegate the tasks of running the organisation to any person they rationally believe is capable of performing them. When the board delegates those tasks to one of the directors, that person becomes known as a managing director (or MD).

When the tasks are delegated to an executive, that person does not automatically become a member of the board. They may be given a title such as chief executive, general manager (or GM), executive officer (or EO) and so on. These job titles report to the board but are not part of it.

This distinction is being eroded by the practice of having chief executives who are appointed to the board, and the use of the title of managing director for senior executives who are managing some part of a company but who do not report directly to the board or carry the responsibility of managing all of the company.

In non-profit and government-sector organisations there used to be a firm tradition that the chief executive did not get a seat on the board. This provided a clear reporting line and a distinction between the group responsibility of the board and the personal responsibility of an executive.

In recent times there appears to be an emerging trend towards appointing the person with day-to-day responsibility to the board thereby creating a managing director. This has the advantage of making that person more aware of the director’s liabilities for corporate actions, of the board’s need for information and of the importance of alignment between the aims of the shareholder, the board and the executive.

Unfortunately, when the board seat is offered to the chief executive it is not always accompanied by a change in title to managing director, and it is becoming more common to have chief executives who are also directors.

Many boards now find themselves in positions where they have managing directors who are not board members (or, indeed, directors) or where they have a CEO who is a board member. It is important to think through these issues when making new appointments and to align the role and title.

Many governance practices are based upon the premise that a CEO is a staff member whom the board can hire and fire and having that person as a board member whom only shareholders (or members) may hire or fire can can create tensions between the way that governance is implemented within the organisation and the way it is intended to be implemented under the relevant guideline.

Keeping expectations and practices aligned is a part of the board’s governance role.

What do you think?

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Julie Garland-McLellan has been internationally acclaimed as a leading expert on board governance. See her website at www.mclellan.com.au or visit her author page at http://www.amazon.com/Julie-Garland-McLellan/e/B003A3KPUO

When Companies Think They Are Too Smart for Customer Service…

A smiling customer service lady working
Customer service is the smartest thing companies can do to build a product name and company reputation…until they think they are smarter than the rest of us.

When companies think they are smarter than their customers it’s time to time customers learned how not to play their game. That’s right, I said it. We need to train customers; they just aren’t savvy enough. Actually, we, customers, probably are, but we don’t have the time to fight the companies taking advantage of us. We shouldn’t have to, but our apparent attempts at teaching companies is either falling on deaf ears or is being ignored–BECAUSE WE ARE STILL BUYING THEIR PRODUCTS!

I’m big on customer service. It’s important. It’s the smartest thing companies can do to build a product name and company reputation…until they think they are smarter than the rest of us.

I am about to embark on a bit of rant–as if you couldn’t tell. I generally write about training and development issues here and I’m more of a lecturer than a ranter–although my rants seem to be popular, too. Maybe that’s because rants are popular. Anyway here goes:

I’m sure no one here has ever experienced bad customer service. No one has ever felt the employee didn’t want to be there or look you in the face. There’s, of course, something very wrong with this picture. I walk into this joint, see, and no one raises an eye, see, and I notice a clipboard with names on it. Nobody “sees” me. Even my name that I first wrote in longhand (not horrible longhand I have to say) is ignored because an employee (I really just want to call them a helper because an employee works for a living) does not want to mispronounce a name not clearly written. The solution: ignore it. Move on to the next one–the one in block print so you will only be viewed as a stellar communicator. One pissed consumer. If I must sign in, then I must need this company more than they need me because I must wait until it is convenient for them to acknowledge my paying presence.

Not that someone should jump up because I am a long-term, high-paying customer–no that would be like the airlines.

Customer service should not be based on my ability to pay for your service or even my existing account, which may put others to shame. I am nothing more than a customer; treat me like one. Forget my large paying presence, I might add, because I have a family contract with them that I pay monthly, which I must pay large fees to get out of a contract if I am not getting the service promised. I only mention this because of lost potential.

Not that someone should jump up because I am a long-term, high-paying customer–no that would be like the airlines. This is only cell phone service so there is no need to acknowledge a six phone full-service presence. We’ll come back. If not, there are other customers–and they already have us with a contract so we can buy nicer phones with so much stuff we don’t want and demos we don’t want. And, they can change the service at will. If we don’t like the change, they won’t let us out of our contract. Maybe if we got a lawyer… The trade off’s not worth it. The cost of a lawyer and the cost of the contract. They know it; we know it.

It’s not the airlines so no special privileges, and if the company enters into contract negotiations to build more towers, provide competitive phones, or cancel what extra niceties you have now, they can and we are still under contract to pay if we opt out. Can they do that? Apparently. Each new contract is a new time to take you for more…until we learn how to work your system or other systems stop going along with your game and offer customers what they want and treat them right. Only then you’ll go away or change.

The companies get theirs in the end, but not after they have taken us for all we are willing to pay them for products we may not want, contracts we feel obliged to buy because we don’t have the product or service guarantees that used to convince us the products and services were worth it in the first place. I hate buying a guarantee my freezer is not going to die on me in more than 90 days or even a year. Doesn’t say much for our ability to build or produce quality, but it does say a lot for our salesmanship. Or, our own stupidity as customers.

I think we need some training because the big business folks are taking advantage of us. They are just asking for government regulation, but in this economy and the pressure to make smaller government it won’t happen for a while. Big business knows this. So, make millions, billions while you can. You certainly are contributing to making this economy even weaker, but at your CEO’s pay level, does he care?

Now I will admit not every company is out to screw you. Those that try harder to let me know they care what I think, that they’ll cut me an occasional break on policy, they are telling me I am a customer worth having. Customer loyalty is not what it used to be. Consumer websites are telling us how to get the most of our money, but the companies are still taking advantage when they can and give capitalism a bad name. We are turning into our own third-world with greedy attitudes; if we are indeed, I hope we are minus the corruption, but greed does motivate that possibility.

All that’s left is to educate the consumer to see that customer service is designed for the company first, and we’re along for the ride. The company is smarter than us, right? They can tell us how we should spend money and what we should want to buy. The problem really is that they do. It is number one on some sales pitches, “Make someone need your product!” Sales has become almost a dirty word because customer service has really left the table like Elvis has left the building, not to be seen again.

…if we all work together and not take it anymore… Tell the big guys what we think, tell them what we don’t want and aren’t willing to pay for…

I know everyone has customer service horror stories. I could go on forever. I don’t know how exactly we could manage to train all customers to be smart customers. It would be quite an undertaking and who would pay for it. Granted we all pay now–just not for the training, but for the opportunity to be fleeced.

We would all try to do some training though, I think. Honorable people we are. We could do it for free; of course, there would be access to our websites and our books–our services.

Seriously… Honestly… We could hold seminars, and I’m sure some innovative trainers will do that. Just make sure you ask a lot of questions and don’t buy a contract. We could go viral on the Internet and complain. Isn’t that already being done. Wish I could be a catalyst for more to happen. Maybe if we all work together and not take it anymore. Tell the big guys what we think, tell them what we don’t want and aren’t willing to pay for. Even the cell phone companies have contract-free programs, but you pay full price for the phone that will be obsolete in a year. Gotcha still.

I want a laptop I can type comfortably on–not the usual flat keyboard. I’ve seen organic add-ons, but don’t you think that would have been one of the first adaptations in the product evolution? Makes you wonder if they thought it would limit sales. Most people only use it for typing–even searching the Internet. I’d venture a guess that 90 percent of the hardware and software is not used except as a feature must pay for. Who cares if you use them after you leave the store or the online site where you bought it. Of course, the custom option still exists…pay extra for that. That’s not just computers. Some things stay rather basic–like toilets, but you can get a fancy one if you like–gilded.

Trainers unite and train customers. Someone has to do it. One company I know even uses that idea to sell customers on the fact their particular store is not a discount store but a store that has so many connections it can give you the best deal. If you buy there, they give you credit for being an educated consumer. Brilliant strategy, sounds good and they win. Get on those company web sites and tell companies what you think. Boycotts are lovely this time of year–just before Christmas, but companies aren’t terribly worried with all the diversification.

End of rant. Happy training from the Cave Man. Let’s get back to the beginning when life was hard but fair.

For more resources about training, see the Training library.

“Show Me the Money” – Where Nonprofits Should Be Looking

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This is a companion piece to my article “Anticipation – Year End Fundraising – Let’s Look in the Crystal Ball and Beyond” published at my blog, MarionConway.com. That article takes a look at the fundraising results so far in 2011 as reported in three surveys. The results give us a look into the crystal ball to see what we might expect from fundraising for the remainder of 2011. The survey completed by the Nonprofit Research Collaborative is quite extensive and has lots of insight from nonprofits about what is working in their fundraising efforts. This article shares some of the highlights from that report about what nonprofits see is working for them. And, as always, it comes with my commentary. So where to look if you are in a Jerry Maguire mood for someone to “Show Me the Money.” Let’s see what 813 charities who participated in this survey had to say.

Individuals

In open-ended responses, people overwhelmingly listed fundraising from individuals as the best opportunity for growth in contributions. Frequent methods for increasing contributions mentioned were

20% major gifts

18% events

14% online/social media

Major gifts was said to be the most time efficient way to do fundraising. Hmmm…. That’s interesting…more small nonprofits should try this avenue.

Respondents noted that a big benefit of email is that when people can make a donation immediately some will do it right away. Nothing beats that. We all know what happens with snail mail…in the pile for future attention.

The big surprise for me was the enthusiastic response about events. Nearly half the nonprofits reported that they had increased income due to events. Many nonprofits seem to be experimenting with lower cost events than the traditional gala and attracting a wider base of attendees.

As income from government and foundations has decreased, there clearly is a stepped up effort to reach out to individuals – and it seems to pay off for nonprofits who invest in it.

Here is something to consider – 39% of charities with $250,000 to $1 million in expenditures were increasing the level of effort of volunteers organizing fundraising events. Activating volunteers – now that can be a very cost effective approach. But they usually need staff support so don’t plan on this being a freebie.

Nonprofits are taking a hard look at where is the best place to invest their limited or increased time in fundraising. Where are nonprofits choosing to increase their investment in fundraising?

Percentage of charities that said they were increasing their investment in a fundraising method:

46% Corporations

36% Foundations

31% Major Gifts

30% Email

30% Social Media

25% Direct Mail

24% Planned Giving

23% Special Events

12% Congregations

Interestingly, where nonprofits are increasing their investment and where they think there is the best opportunity to raise more funds this year don’t necessarily agree.

Percentage of charities mentioning a fundraising method as the best opportunity for raising more funds in 2011: (Responding charities could list any methods in this open-ended question)

20% Individual giving/annual giving

20% Major gifts

18% Special events

15% Foundation grants

14% Online donations/social media

12% Corporate giving

10% Face‐to‐face (personal asks)

8% Planned gifts

7% Direct mail campaigns

4% Board members

1% Government grants

This last piece of data is very telling and provides an honest assessment of the fundraising climate right now. Don’t waste your valuable and limited resources going after government funding.

Everyone thinks that Board members should step up more. It is commonly done generously in large organizations but it is a different story in small organizations. If your Board has retired people, stretched small business owners and people who are currently unemployed it is not reasonable to expect them to do too much “stepping up” in their giving. Direct mail is still the lifeblood of individual giving for many organizations but it is not the future. This isn’t a good investment for increasing resources either.

So what is? Individual giving provides the largest opportunity for growth. But be creative in seeking it. Lower cost events without a large lead time commitment, increasing awareness through social media, volunteer face to face fundraising and encouraging monthly giving seem to be attractive choices.

Although overall foundation giving is down, nonprofits are researching and finding smaller, more locally focused foundations and developing new footholds there. Worth a try.

I wish all nonprofits a successful fundraising season. Be thoughtful, be smart and don’t give up.

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For more resources, see our Library topic Nonprofit Capacity Building.

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Simplify and Repeat

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We’ve all struggled with the question: how do I get my message across? While there are many strategies, as is the case in life, simplicity is often best. In this guest article, PR pro Jerry Brown explains how to…

Simplify and Repeat

“Remember the . . .”

“Damn the torpedoes, full . . .”

“Ask not . . .”

“I have a . . . ”

Chances are pretty good you can complete all of the phrases listed above — even if you don’t remember who said all of them or precisely why.

Good messaging is easy to understand. It resonates with your audience. And it’s easy to remember. Your message is like the punch line of a joke. If you have to explain it, it doesn’t work.

Hearing a joke once is usually enough. It loses its punch after that. Your message is just the opposite. The more you repeat it — and the more the rest of us hear it — the more powerful it becomes.

The moral of the story? Make your message simple. Speak to the needs, fears or desires of your audience. And repeat it as often as you can. Once you’re so tired of saying it that you can’t stand listening to yourself the rest of us are beginning to hear what you’re saying.

Two books I strongly recommend if you want to add power to your message are Words That Work: It’s Not What You Say, It’s what People Hear by Dr. Frank Luntz and Made to Stick by Chip Heath and Dan Heath.

That’s my two cents’ worth. What’s yours?

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For more resources, see the Free Management Library topic: Crisis Management
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Jerry Brown is a seasoned PR professional and former journalist. He currently heads the firm pr-IMPACT and can be reached at jerry@pr-impact.com.

The Cave Man Approach to Training: Basic Survival with a Smile

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Imagine training others, not only how to make the wheel, but how it could be used to make life easier. This trainer had a full-time job. He probably ate well, too, thanks to grateful people.

Imagine training others, not only how to make the wheel, but how it could be used to make life easier. This trainer had a full-time job. He probably ate well, too, thanks to grateful people.

I should probably explain the “Cave Man” thing. I wrote an inexpensive ebook called The Cave Man Guide to Training and Development. It’s subtitled “A Common Sense Guide by the CEO of Acting Smarts.” And it seems to be resonating in the training development community. I even have students in several universities using it as a study guide in the formal academic process because it makes plain sense. Still, since it kind of came out of the blue, and as a reaction rather than a rush to make money, I feel an explanation is necessary.

At first glance, most people think it is like the famous commercial, but it is not, “So easy a caveman can do it.” I’m not addressing simplicity–not that it isn’t–but I am referring to the time when we learned the basics and how going back to basics is not always a bad idea. I am also referring to two parts: “Cave,” which is a place of work, home, society, etc. and Man,” which is man at work, man at home, man in society.

It is a way of looking at training and development, and soon at communication in general how we can find solutions we are making so hard and expensive for ourselves. I know I don’t have all the good ideas in the world, but like all of us I am trying to make a difference.

My difference is in pointing out sometimes the obvious, but more often those things we have forgotten. Most situations are no-brainers when you put people in the equation, but we get hung up on this complex and complicated world, and stick to what we know.

We leave the very people out who can help us out of the picture because “it isn’t done that way here.” We ignore them or their talents and skills because they don’t fit the papers we’ve written on how it should be done. Too bureaucratic? Perhaps. Do we have to be? Is it all about money? If it is, maybe we should examine why we became a company in the first place, when we had all these new, risky ideas and people with vision.

There is probably some clever quote on how people and companies that don’t change, wither and die, but that sounds more like Poe. Doom and Gloom. But I’m not trying to be gloomy. In fact, just the opposite. What if we looked at every opportunity in the company as a way for people to shine. When they shine, we, their supervisors look good, and the company looks. Companies that do that now are enjoying tremendous staying power when other companies stuck in the near past (not caveman times) are faltering in this economy.

Trite as the saying may be, people are our greatest resource, and yet we abuse them and expect them to work for us without complaint because we give them money to support to their families, to survive. Ever really think about why going postal happens? It’s not all deranged individuals; it may have to do with some basic needs not being met and survival of the fittest takes on new meaning, and not a positive one.

People are trying to survive and for the right opportunity that rewards them with praise and kindness for a job well done, they’ll probably do more for you if couldn’t pay them until the following week–if they truly trusted you. You only get that by trusting them. Of course there are exceptions. People who take advantage, people who use others, people who want power and don’t care who gets in the way. I have my suspicions these behaviors may have manifested themselves over the long term abuse they perceived they received from others. Think not only of Maslow’s Heirarchy of Needs also motivational theories, and Darwin’s evolutionary survival of the fittest–the term, which by the way was not defined by Darwin, but Charles Spenser, a philosopher of the day.

The term has “evolved” (pun intended) to encompass more than Darwin’s biological theory. I think we can also include Darwin’s basic ideas in the evolution of the human mind beyond Maslow’s actualization as we strive as humans to survive in the modern world certain adaptations are occurring even now.

Although I am a psychologist, I don’t think in those terms necessarily. I am a communicator, which I think takes in other aspects of the dynamics. I am also a theatre critic.

Strange as it may sound, this unusual combination has brought me to the Cave Man approach. I was a “formal” trainer for a number of years and did it all from managing, developing and delivering training; I was a public affairs officer, which if you don’t know is different from the public relations officer. The public relations officer is thinking about the company, first and foremost, while the public affairs officer is wide open and looking out for the public good, within the realms of confidentiality and propriety.

The difference means the public affairs officer cares about the public more directly while the public relations officer is concerned about the public connection to the company. Nothing wrong with either tact, but there is a different perspective. My job as a critic has enabled me to look at theatre, which as an art, reflects–dramatizes even–the nature of man. The Cave Man. Who we are at our base. Our basic needs. Our desires.

This is the Cave Man Approach. You could probably find some New Age way of branding it, but I like basic. It’s fun to imagine what life was life when we were trying to find ways to survive, to grow as a society, to thrive as a community.

There were experiences in my life that set me over the edge, that made me realize things were stupid the way they were. That’s putting it bluntly, but some days I’m not known for subtlety. If saying something is stupid and offends someone. I apologize for offending, but it is still stupid. I can do better. One of my most popular blogs is really a rant. It’s called The Needs Assessment Disconnect and I’ve expanded it in my book, The Cave Man Guide to Training and Development. The rant began as I was filling out a needs assessment form.

All I could think of was to ask a question: how does this benefit me?

Now remember I was a trainer at the national corporate-level myself and I know how these things come about and how they are used. My boss, who might complain my productivity and others is now giving us something else to do without any preamble. Filling out a Training Needs Assessment. From that, of course, our training will be developed; our training that no one will really want to attend; that will see no reward us for as employees.

The idea is that this training is for us and therefore we should fill out what we think we need, how what we have in-house is useful, and would train willingly and enthusiastically. All I could think of was to ask a question: how does this benefit me? It didn’t; it benefited the company if they increased productivity because of it. Would we receive credit on our evaluations for taking this training? No, but if we didn’t it would be reflected.

Top it off, we had a meeting later that day and managers were concerned if we gave this same training to contractors who worked for us, they could take that training, put it on their resume and use it on another job. Bet the contractors had it in “their” evaluations.

My point is: all this is fine for the company, but anyone in communication knows the audience (the people) matter most. That’s why you are there. The company has customers. Last I checked they were people, too. Do they want to work with a company or people? I think the answer is people they trust with a company name for reputation.

You’ve heard the term–all we learned in kindergarten? Well, this goes further back. Not only that, but people like being included. The needs assessment says we need you, but at the same time “kicks you in the ***.” Training is a mainstay with any organization. Don’t train and people who don’t know what to do–let alone be productive. Make that training count. Make it part of their portfolio. The military does.

Every step of the way the training is counted, rewarded and respected by peers.

I wrote a piece asking why all training and professional development couldn’t be like training for your black belt. See the article and you’ll see what I mean. Every step of the way the training is counted, rewarded and respected by peers. We say accomplishments say what we are capable of; training is an accomplishment. On the other hand, training alone doesn’t cut it, but fix that by being honest.

You may have a job to fill and I may need that job, but one day I’m just going to wish I could punch you out for treating me like an idiot… Can’t say that much does much productivity. Or, job growth for either one of us. Then, the Cave Man would have used his club. Problem solved.

Better yet, let’s embrace the Cave Man. Let’s see if we can get rid of petty maneuvering for power and reward merit. It doesn’t always have to be a promotion. People know others may have more of what it takes to do a certain job and should be rewarded for it. Recognize or seek to know other talents your people may have and interests they might want to pursue. You might discover something wonderful to benefit all in the form of a new product or process. Maybe some ways we do things have to be do overs, starting with the people. Leave egos and clubs behind and talk as people.

As for a good and reasonable how to do a needs assessment, check out this link: http://www.dirjournal.com/guides/how-to-conduct-a-training-needs-analysis/

For more resources about training, see the Training library.

My book, The Cave Man Guide to Training and Development, is available now. It’s inexpensive and is available in several downloadable e-book forms, including basic PDF. My blogs here on The Free Management Library do reflect my own opinion, but I do accept opposing views and even guest bloggers. Check out the link at the top. The place to find my other writings as well is currently called Shaw’s Reality (which works well for writing, not so much for training).

Happy training.

Ten Ways to Help Your Employees Make a Little Magic

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In the early days of my retail career, I knew I had reached the ultimate level of success, when I could leave on vacation and return to no other messages than, “welcome back.” See before I reached this point, I would come back to work (most of the time a day or two early just so I could what was really going on in my absence) and there would be a long list of things that I needed to handle; there would be all kinds of things ranging from angry customers, to incomplete projects, to a dirty store. Somewhere after years of getting frustrating by this, I figured out how to engage and develop a team of employees to give whatever was needed to get the job done. Up to that point, I had always been really good at setting expectations and keeping people focused at work while I was there, but what happened when I left?

The answer to that question depended on who was there, but I wanted that to not matter anymore. I wanted it to always be good. I wanted every customer, every day to have the same experience. So I went on a mission to figure out how to make that happen. And the only thing I had to change was me. I was already good at setting expectations and holding people accountable to meet them. I was also pretty good at training people to do their jobs. But most of all, I was good at demolishing discretionary effort. That extra effort required of people when no one is looking. Being good at this was easy; realizing it needed to change was a bit more difficult. But when it I did change, magic happened.

Make your own magic and stop doing the things that kill discretionary effort.

  • Stop giving the answers all the time
  • Teach the reasons why so that people can make educated decisions when you aren’t there
  • If they make a decision and it is wrong, COACH them to see why another decision would be better
  • If they make a decision and it is right, give them credit
  • Thank them for just doing their jobs
  • Let them do their jobs
  • Refrain from stepping in and taking over for them- COACH later if needed
  • Admit when you are wrong
  • Be a good model every day
  • Ask about their goals, help them get there
  • Be flexible and open

For more resources, See the Human Resources library.

Sheri Mazurek is a training and human resource professional with over 16 years of management experience, and is skilled in all areas of employee management and human resource functions, with a specialty in learning and development. For more information send an email to smazurek0615@gmail.com or visit www.sherimazurek.com. Follow me on twitter @Sherimaz.

Learning from Crisis

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Admit mistakes, create solutions, move on

At some point every organization will encounter a crisis. What sets the greats apart is the way they handle the situation, and what path they take after recovery. In a recent Businessweek article, leadership expert Marshall Goldsmith hit the nail on the head with this suggestion:

Ask each person to reflect on the question “What can I learn from this crisis?” Anyone can provide leadership when times are easy. Great leaders—and great teams—step up when times are tough. Have each team member, rather than get lost in whining, focus on how he or she can grow from this experience.

I would take this one step further and not only focus internally on how the individuals and company as a whole can grow, but also share these thoughts with stakeholders. There’s little that helps to move on after a crisis more than telling people what you’re doing to fix the issues. Stop, brainstorm, and move towards becoming a better business.

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc. , an international crisis management consultancy, and author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is a writer, publicist and SEO associate for the firm, and also editor of its newsletter, Crisis Manager]

Training: Tricks or Treats?

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That’s me as Captain Lesgate on my way to a murder. My own.

These Questions and Answers lay out in plain and simple–in Cave Man terms–how easy it is to be misunderstood. Not only be misunderstood, but be quite funny in the process–intentional or not. Enjoy.

While I suspect this series of jokes hits the Internet every so often, the answers did make me smile so I thought I’d share them with you. It’s that time of year anyway. I have no idea of the origin of these questions, but something tells me there is modicum of truth to them as there is to any humor.

I was sent an e-mail that contained these Qs and As. I thought they were a little scary–only in the OMG factor that students may actually think like this–and perfect for Halloween pleasure, and so I thought I’d share.

Humor keeps our attention in training and educational instruction of any kind. In communication it is an invaluable tool. Besides, it is healthy to laugh, or so say the scientists.

These are indeed treats, not tricks; although I’ve been told by students I have tricked them into learning. To which I reply, “And, this is bad, why?”

The following questions were sent in last year’s GED examination These are genuine answers (from 16 year olds)…………and they WILL breed.

Q. Name the four seasons.

A. Salt, pepper, mustard and vinegar.

Q. Explain one of the processes by which water can be made safe to drink.

A. Flirtation makes water safe to drink because it removes large pollutants like grit, sand, dead sheep and canoeists.

Q. How is dew formed?

A. The sun shines down on the leaves and makes them perspire.

Q. What causes the tides in the oceans?

A. The tides are a fight between the earth and the moon. All water tends to flow towards the moon, because there is no water on the moon, and nature abhors a vacuum. I forget where the sun joins the fight.

Q. What guarantees may a mortgage company insist on?

A. If you are buying a house they will insist that you are well endowed.

Q. In a democratic society, how important are elections?

A. Very important. Sex can only happen when a male gets an election.

Q. What are steroids?

A. Things for keeping carpets still on the stairs. (Shoot yourself now, there is little hope)

Q. What happens to your body as you age?

A. When you get old, so do your bowels and you get intercontinental.

Q. What happens to a boy when he reaches puberty?

A. He says goodbye to his boyhood and looks forward to his adultery. (So true)

Q. Name a major disease associated with cigarettes.

A. Premature death.

Q. What is artificial insemination?

A. When the farmer does it to the bull instead of the cow.

Q. How can you delay milk turning sour.

A. Keep it in the cow. (Simple, but brilliant.)

Q. How are the main 20 parts of the body categorised (e.g. The abdomen)

A. The body is consisted into 3 parts – the brainium, the borax and the abdominal cavity. The brainium contains the brain, the borax contains the heart and lungs and the abdominal cavity contains the five bowels: A, E, I,O,U…

Q. What is the fibula?

A. A small lie.

Q. What does ‘varicose’ mean?

A. Nearby.

Q. What is the most common form of birth control.

A. Most people prevent contraception by wearing a condominium. (That would work)

Q. Give the meaning of the term ‘Caesarean section’?

A. The caesarean section is a district in Rome.

Q. What is a seizure?

A. A Roman Emperor. (Julius Seizure, I came, I saw, I had a fit.)

Q. What is a terminal illness?

A. When you are sick at the airport. (Irrefutable.)

Q. Give an example of a fungus. What is a characteristic feature?

A. Mushrooms. They always grow in damp places and they look like umbrellas.

Q. Use the word ‘judicious’ in a sentence to show you understand its meaning.

A. Hands that judicious can be soft as your face. (OMG)

Q. What does the word ‘benign’ mean?

A. Benign is what you will be after you be eight. (Brilliant.)

Q. What is a turbine?

A. Something an Arab or Shreik wears on his head.

IS THERE ANY HOPE FOR US? You tell me.


Now, I don’t claim to be this funny, but I’d like to be… Might even take a class in comedic delivery. Does that sound like a real class, complete with a curriculum? Sounds about right for a speaker or trainer. Good to have in your repertory of tricks.

The timing seemed right for those of us who mock reality or celebrate the absurd with Halloween. Humor is the bridge to the ridiculous. We laugh because what we hear sounds true and not true simultaneously. If it is true–a treat, and not, well–a trick.

No offense is intended by these questions and answers. They are offered in the spirit of humor. If these are true answers, I suppose we should be concerned or train comics. By the way, I have thought that would be great training for professional speaker or trainer. As you all know, we all take many paths to get here.

Although I never intend to offend, it can happen as I try to hard too hard to be cute. Sarcasm, often used in humor, can be misconstrued to reflect a vindictive purpose. Sometimes it isn’t the words themselves and their intended meanings; it can be just the topic with “triggers” that set people off emotionally, but always–always I do my best to be fair and even. Even typos and misspellings can get you into trouble if you aren’t careful.

Still, there’s always room for a smile or laughter in the training environment. At least I hope there is. and, I think it’s worth it.

Contradictions are sometimes funny, we don’t always laugh at them. “I may live inside the box, but I always think outside.” And, whatever is politically correct? However, if we can laugh, we can relax. If we can relax, we can stop worrying about our troubles and listen and learn. Maybe live outside the box. I would be willing to bet everyone has learned something here in between uncontrollable laughter. The answers are important to the GED–no doubt, but we should all know these answers, which is what makes them funny. But you knew that already.

For more resources about training, see the Training library.

If you can take more of me, more writings can be found on my web site. Can’t decide yet if it’s a cave or a website. My unusual and often thoughtful scribblings are under What I Say and range from training and development blogs found on this site, to theatre commentary and reviews. You may not see it now, but the two professions are intricately linked. Performance is performance after all. I have been told by others and almost believe it myself that performance reviewing is my profession; however, passionate communication is my life. My inexpensive, yet incredibly profound, interesting and amusing ebook is out now: The Cave Man Guide to Training and Development. In the very near future I hope to have another Cave Man book out based on my cave art and Cave Man approach to today’s life: The Cave Man Guide to Binding One’s Spear, or something like that. Happy training. Oh, and Happy Halloween!

Government Grants: Stepping Back from the Keyboard!

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Clear/concise writing is an important component of the government grant proposal development process. But, as John C. Lauderdale – the author of The Complete Idiot’s Guide to Getting Government Contracts (2009) – points out, there are some tried and true maxims that you should follow to write well.

Two of those maxims are:

  • Proposal quality is greatly improved by a structured, disciplined review of the writing process.
  • No one should ever say, “My work is so good that it does not need to be reviewed by anyone else.”

Critical Steps in Government Grant Writing

A good way to address those “rules” is to follow these simple but critical steps:

1: Outline your proposal first. This should be based on the instructions in the grant guidelines. If there are no instructions about organizing your narrative, use the evaluation criteria to create your outline.

2: Review your outline.

3: Revise your outline.

4: Have your outline reviewed by others and approved.

5: Begin identifying good graphics/visuals to support your outline. Good graphics increase understanding and enable reviewers to understand your main points quickly and effortlessly. For example, if you are writing about a growing increase in the number of people using your services, include a bar graph depicting this increase over the years.

6: Write your narrative.

7: Have your writing reviewed by others. Your best reviewer may be someone who knows the subject of your application well but who has not been involved in developing the proposal.

8: Revise what you’ve written.

9: Receive constructive advice about your revision.

10: Rewrite and review again.

Good government grant proposal writing is a repetitive process that should include plenty of revision, and it involves stepping back from your keyboard as much as it involves writing.

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Dr. Jayme Sokolow, founder and president of The Development Source, Inc., helps nonprofit organizations develop successful proposals to government agencies. Contact Jayme Sokolow.