Say you’re sorry like you mean it It’s common to make mistakes. What’s far less common is an organization that knows how give a serious and genuine apology. Thankfully for these clueless companies, tech-based business consultant Anne Weiskopf published her “Six Keys to an Apology in Crisis Management” in a SpinSucks article: Address the issue …
In my last post, I discussed the positive effects of gratitude. During this time of Thanksgiving, it is easy for us to be thankful for the things in our life that we love and enjoy. However, how often do we show gratitude and give thanks for the things that were difficult for us or for things that were unpleasant? It reminds of the commonly used notion of Feedback as a gift. As much as it is, it can be hard to realize it when the gift you are receiving is negative or unflattering.
How a dose of negativity can help your organization The natural reaction for most people when they start seeing negative sentiment about their organization arise is panic. Do I respond? Do I duck and hide? And most of all…how bad is this going to hurt? Truth is, the more devoted your stakeholders are, the more …
I am thankful for the opportunity to share what I think is one of the most important topics to society at large, to the world at large: good, clear, effective communication among us all. I am fortunate to teach at a fairly basic level as well as coach corporate executives and business professionals who speak …
I’m sure you’ve heard this phrase: God gave us two ears and one mouth for a reason – to listen first, then talk! So, as a leader, how good a listener are you? Many people take their listening skills for granted. We often assume we’re listening and others know they are being heard. But many …
Whenever you meet people for the first time, whether they are audience members, prospective customers or colleagues from other organizations, you’ll want to introduce yourself in a way that creates a positive first impression. Here are some tips on acing this part of your communication.
Has this happened to you? All along you thought you were doing fine. Then you get hit with this bomb from your boss: “Peter, we need to talk about your team. I’m concerned about……..” As you listen to the criticism and your adrenaline starts to flow, pause – take a deep breath – and heed …
Understanding collaboration begins with the definition of the word itself. Collaboration requires more than telling each other what we are doing (communication), is more involved than planning our work together (coordination) and it is also different from its most common substitute, cooperation (working or acting together for a common purpose or benefit). The definition I …
Hopefully, over the last two weeks, you haven’t been cold calling, cold writing, sending “surprise” invitations or making “cold” visits to people who may or may not have been major gifts prospects. With that in mind, we’ll finish making the distinction between a “large” gift and a “major gift.” If the person who suggested the …
Graham worked as a management consultant assisting the national operations of a company that has grown over twenty years acquiring ‘non-family’ shareholders who now account for 40% of the capital. The founder’s son, who owns 10% of the shares, heads an overseas division and is a director. The founder retains the remaining 50% and is …
