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Social Media Impacts Customer Service

Does the evolution of tech and communication mean our methods must drastically change? Social media has already changed how we do customer service, and the rise of prominent posters, or powerful groups (who hasn’t heard of the mommy bloggers?) continues to affect the ways we handle issues. With infamous moves ranging from the sensational, like …

Unlocking Creative Potential – A Neuroscience Approach, Part III

Sandy Cormack, a personal and organizational consultant, continues with his installments of Unlocking Creative Potential. He uses a neuroscience-based approach to team building, leadership development, creativity and innovation, change management, and business strategy development. As my regular readers know, I am a big fan of looking at various ways learning takes place, when and how …

Z is for Gary Zukav

As we close out the year soon, I too am closing this spirituality case study series with this last example of Gary Zukav’s work. You might recognize him as the author of the bestseller The Seat of the Soul. What I’m going to share with you comes from the book The Heart of the Soul: …

12 ways leaders can create more joy

A colleague of mine, Meredith Kimbell, shared a holiday greeting with this article she wrote for her executive coaching practice. I share it with you as a way to hone your leadership and bring more peace and joy to your work. This comes from her website – http://www.corporateadventure.com Three themes caught my attention recently: A …

Tips To Maintain Documents

A company should always have a process in place whenever changes occur. This should be noted in a department Style Guide as a process. If it already exists, make sure that document revisions are part of the change process and that all necessary people are notified of changes. The change process will ensure that the …

Change Management: How to Avoid Resistance Part 2

How well are you getting everyone onboard the change train as it’s pulling out of the station? Change creates uncertainty for employees about their job, their responsibilities, their livelihood. No matter the kind of change or the extent, it is crucial that leaders communicate with employees early, often and well. Part I provided these first …

Example of a Coaching Conversation

First, What is Coaching? Simply put, the purpose of coaching is to guide and support oneself or another to: Clarify a current, important priority that the person wants to work on; Identify relevant and realistic actions to address that priority; Take the actions in the person’s work or life; and Learn by reflecting on the …

LinkedIn Company Pages

If you understand how to use LinkedIn to meet professionals, recruit employees, do research and promote your business, you can benefit greatly.

Rumor and Innuendo

Counter rumors with fact You can’t assume that everything you read on the internet is true (duh!). If you’re the victim of such disinformation, you need to act quickly to counter it with solid facts. Once the horse has left the barn, it’s difficult to catch! This quote, from a Canton on Emergency Management blog …

Navigating the Training Labyrinth

You don’t really want to make a wrong turn and there is no GPS for this. How often do you consider the training method you will use to train a particular topic in terms of its actual outcome? To do that requires much thought and speculation. With all the products out to choose from, the …