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Holiday Greetings

This season give your enemy, forgiveness. To an opponent, tolerance. To a friend, your heart. To a customer, service. To every child, a good example. To all, charity. For Christmas is not a time or a season but a state of mind. To cherish peace and good will, to be plenteous in mercy, this is …

Leadership Games

James Carse has written a wonderfully provocative book on the nature of our interactions in the world[1]. His work is particularly relevant now, during the Solstice season, when all seems to pause, reflect, refocus, and, with the increasing light, return to growth and activity. Leadership Quiz – I approach leadership as a game to be …

Twelve Lessons I Learned (or Re-Learned) This Year Part I

s the year comes to a close and I begin to reflect on the previous twelve months, I realize as adults we are always learning and re-learning important lessons. Many of the lessons I learned this year were simply reminders of lessons learned years ago. Below is the beginning of my list and will serve as part one for the Twelve Lessons I Learned (or Re-Learned) This Year blog series. These lessons are universal in many areas of life.

A CFC Hint for National and International Charities … and Local NPOs

Consider a DBA This is especially important for national and international charities, where if you are a small national or international non-profit, everyone may not recognize your name. The national and international lists are rigidly alphabetical; if your official name is “The Best Charity” you will be listed in the “T”s for “The” not in …

Fighting the Dreaded Upward Inflection, Right?

Ever hear someone speak who sounds like she or he is asking questions instead of making statements? This bad habit can undermine your credibility and make listeners think you are unsure of everything you are saying. Find out how to identify and stamp out the dreaded upward inflection.

Making Digital Training “An Affair to Remember”

In an article I wrote called How to Make Training “An Affair to Remember I didn’t talk a lot about different training methods; I was concerned mostly with the trainer’s role and responsibilities in making classroom instruction most effective. For a long time I highlighted this point on my website. Even though some time has …

Are You a Crisis Manager?

Answer these simple questions to find out Find yourself stopping blooming Facebook crises in their tracks (with a single bound!) and coming out bearing Likes from everyone involved? Are you the person the C-suite comes to when the proverbial bleep hits the fan in the office? Well then, you just might be a crisis manager! …

Change Management: How to Avoid Resistance Part 1

How do you start out on the right foot so that everyone will get on board the change train quickly? No matter the kind of change or the extent, it is crucial that managers communicate with employees early, often and well. When the change message is not well-defined and well presented, people tend to respond …