L is for L= live, laugh and love (your audience)

Business people laughing and smiling in a meeting

How many times have you sat through a meeting or presentation that was so dull and lifeless, you could only wish for it to end? What does suck the life out of these communication modes, and how can we get it back?

Here are some ways you can add more life and living to your speaking:

Only speak on topics that you can get excited about. If you can’t breathe life into them, maybe you should let them go. Write a memo or email instead.

Find the personal connection. How do you relate to this topic? How has it impacted you or those close to you? Why is it important? What are one or two stories you could tell to breathe new life into this material?

Get as close as you can to your material. Steep yourself in it. Read or scan books, blogs or articles so you will be refreshed and full of new thinking on the subject.

Engage the audience. Give them a quiz, put them in small groups to work on a problem, or ask them to share their thoughts with each other. Ask them for their stories and experiences. Often you can bring your energy and theirs together to make the content come alive.

Thoughts on bringing laughter to your speaking:

Don’t force humor. If you try too hard to make people laugh, you often just make them uncomfortable. Laughter is meant to relax and connect, so the more you force it the more it won’t work. Don’t try to be funny; just be lighthearted and see what happens.

Don’t tell jokes. Again, the harder you try the less funny you will probably be. Jokes are especially worrisome; there is always someone who gets laughed at. And so many times you run the risk of offending, or wasting time, or forgetting the punch line.

Do find natural, spontaneous humor and go with it. When you take a light-hearted approach, things just seem to happen that are funny. Mistakes can be funny as long as no one gets hurt; I often laugh at my own spelling or handwriting on a flip chart. Yes, it’s that bad. But if I can laugh at that, you might feel less concern if you make a mistake.

Laugh early and often. I find if I can get a chuckle or even a sparkle in someone’s eyes in the first 5-10 minutes, it’s going to be easier to laugh and have fun throughout the day. This dispels anxiety—mine and the listeners’ and makes the whole experience more human.

Have you ever thought about your audience, really connected with them to the point that you could say you loved them? If you have, you know what a moving experience that can be. If not, you might be missing out on making genuine connections, and that could leave you worrying about being perfect or impressive when you speak. Instead, think of connecting with and loving your audience, and you will see something shift.

How to “love” your audience:

Target your content to them. Never give a canned pitch or presentation; people can smell them coming a mile away and no one wants to hear them. Target you message, your language, and the examples and stories you tell, so that the audience sees that you understand them. (If you can’t do that, then use universal stories and themes that most people can relate to.)

Be curious about them. If you are all wrapped up in yourself, trying to be perfect every moment, you won’t have any energy to think about the audience. When you start to wonder about what they are experiencing, you can make stronger connections. I recently worked with an individual who never asked a single question about me in two days of working together. If he was curious or cared about me as a person I had no way of knowing.

Be helpful to them. If you desire to be perfect in your communication, that puts tremendous pressure on you to perform rather than to connect. Audiences always want to know how the information will impact them. If you can provide useful information, they won’t care if it is delivered perfectly or not.

Be real with them. For years, I wore a mask as a professional trainer. I didn’t let people know much about me, as I didn’t want my presentations and workshops to be about me. Over time I learned that it is about them and me. Just as you “see them” the audience wants to “see you.” Who are you as a person, what is important to you, and what kind of cookies do you like best? The audience doesn’t want to hear about you ad nauseum, that’s for sure, but don’t hold back everything either. Let them see you, and let them see you care.

So live, laugh and love your audience. Bring your content to life, and share your laughter and personality. Yes, get down to business. Have good information, well organized. But be sure you don’t overlook the human side of speaking.

The Power of Choice

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Breathing aside, everything in our lives is a choice*. I can already hear the clamor of dissenting opinions. Read on and then we can debate.

* (Fair enough… there are obviously other automatically-regulated functions of the body that sustain life and fall into the same category as breathing, but hang with me on the concept, not the technicality).

Several years ago, one of my favorite industry thought-leaders planted this simple, yet significant, idea with me…. Every single action we take each day is a choice, and if we think it isn’t, than we are choosing think smaller, act smaller, and be smaller than we actually are.

Whether we realize it or not, many of us resist the power of choice because, with choice comes owning the responsibility of consequences. It’s a lot easier to throw up your hands and tell your spouse that you have to fly to New York tomorrow because a client demanded a meeting. Or, to resentfully give up another one of your daily work-outs because you have to go to a networking event.

But, the truth is, you are choosing to fly to New York tomorrow because you prefer the consequences of short-notice travel to the consequences of possibly losing a client. Or, you prefer to the potential benefits of attending the networking event to the potential benefits of honoring your boundary for self-care.

The Mindset of Choice

Choice is a mindset. Just like ‘abundance,’ ‘success,’ and ‘possibility’ are mindsets. A mindset is a set of assumptions and beliefs through which we see the world. These assumptions create a filter for information that perpetuate the belief (for example, have a scarcity mindset? You will see all of the instances where there is lack and overlook where there is abundance, thus validating your belief that there are not enough resources in the world). Mindsets can work for or against us.

The mindset of ‘choice’ is a success-perpetuating mindset. It allows us to see all the options present and make a decision based on the cost-benefit analysis of each option. The decision we land upon is the decision we’ve consciously made based on weighing the consequences or opportunities in each scenario.

The Language of Choice

The magical thing about a mindset is, just because you may not have a specific success-perpetuating mindset, doesn’t mean you can’t build it. One of the most effective ways to cultivate supportive mindsets is to change your language. Try this on for size:

No-Choice Mindset: “I have to cut this meeting short because I need to take this client call.”

Choice Mindset: “I’m going to cut this meeting short because I have a client call that I want to take.”

No-Choice Mindset: “I got roped into this Board of Directors meeting and have to go.”

Choice Mindset: “I was invited to the Board of Directors meeting and am going to take the opportunity to share my opinion.”

No-Choice Mindset: “I have to pay the mortgage.”

Choice Mindset: “I’m choosing to pay the mortgage because I prefer that to the consequences of being delinquent on my loan.”

The Practice of Choice

It may seem subtle, but the practice of cultivating a mindset of choice puts you in the greatest position of power. Freedom, expansion, and possibility come from choice. Limits, constriction, and inertia come from lack of choice.

Social Media for Reputation Repair

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A positive reputation is a powerful crisis management tool

The best reputation repair plan starts before a crisis occurs (but keep reading even if that ship has already sailed!). Be where your customers are, with an established presence that give people a reason to trust you. This might mean regular updates to a blog, Facebook, Twitter and more. If you spend the time to acquire advocates there, when a crisis occurs you will likely already have those people in your corner. Likewise, any negative press will be easier to monitor and respond to when it takes place on those channels than on those on which you have no presence. Jumping on to these platforms in response to a crisis is better than ignoring it, but if you have a history there, your words will carry a lot more weight.

This quote, from a Scalable Social Media blog post by Alisa Meredith, is a beautifully precise explanation of exactly why you’ve got to be active on social media in order to protect your organization’s reputation.

While establishing a web presence and keeping it maintained can seem like a daunting task, it’s not as difficult as you may think. One of the biggest hurdles facing many organizations is the question of how to keep their accounts active. Here’s the deal – even for the most talented of writers, the juice just isn’t flowing every day. The key here, especially for execs and others with packed schedules, is to create a list of posts when you’re feeling creative, and schedule them in advance to keep things running through times you don’t.

With time, care and effort, you can position your own organization as a prime news source within your industry, a powerful position that will greatly enhance your crisis management and allow for more effective reputation repair in the chance that it is sullied.

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc. , an international crisis management consultancy, and author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is Social Media Manager for the firm, and also editor of its newsletter, Crisis Manager]

How to Manage Your Time as a Project Manager, by Andy Trainer

Guest Post by Andy Trainer, from Silicon Beach Training

Project managers need a great deal of technical knowledge and project experience in order to do their job. Companies looking for an effective project manager will therefore ask prospective candidates for evidence of training and of managing successful projects.

What isn’t always appreciated is the skill in time management needed by project managers. Anyone with ‘manager’ in their title will have conflicting and varying demands on their time – but a project manager will have this more than most. The levels of control required by most PM frameworks, plus the need to manage a team whilst always reporting back to the client/executive, means project managers have just that little bit more on their plates.

The purpose of implementing project management techniques is to avoid wasting time, money and resources. A project manager who is not great at time management will eventually find that the effectiveness of the project suffers as a result. With that in mind, here are our tips on how to manage your time as a project manager:

STICK TO A FRAMEWORK

There are numerous different approaches to project management, and it’s important that everyone involved is working to the same guidelines. Without this consistency, you may find that different members of the team follow different processes – and wasted time will follow. Choose your project team with this in mind, and fill any training needs before the project begins.

FOCUS ON THE PLAN

Inherent to any formal project is the project plan. The two extremes of project managers – those who are inexperienced and those who are blasé from managing projects for a long time – have a tendency to forget the importance of the project plan once it has been initiated. Always stay proactive – meet any challenges by returning to and revising the original project plan.

BE A GOOD PEOPLE MANAGER

Another sign of inexperience – or too much experience – is of focusing on the task as opposed to the people on the team. Micro-managing because you know how to do the work quickly is not a way of saving time, no matter how tempting it may be. Your role as a project manager is to manage and guide – not to do the job yourself.

KEEP YOUR MEETINGS ON-TOPIC AND PRODUCTIVE

Overly long meetings are so commonplace that it almost seems that people have accepted this nature and stopped trying to make them more efficient. Have a look at these guidelines for conductive effective meetings.

TAKE TIME MANAGEMENT SERIOUSLY

The number one sign of someone who is failing at time management is someone who claims that time spent planning is a waste of precious time. Those who say they don’t have time to take a step back to prioritise time management over doing are doomed to failure. Whilst an office manager or site manager may have their time management skills scrutinised, you’re not likely to have this as a project manager – there are many other aspects of the project that are being valued instead.

If you feel that you have too many demands on your time, take a step back and plan – in what ever way works best for you. Whether this is in the form or to-do lists or otherwise, the main thing is that you make time management a priority.

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For more resources, see the Library topic Project Management.

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Silicon Beach Training Brighton-based training provider, offering both Time Management and PRINCE2 Foundation training.

Personal Accountability has No Victims

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“You have brains in your head. You have feet in your shoes. You can steer yourself, any direction you choose.” Dr Seuss

Dr. Seuss has been providing great advice to children for years. And while the above mentioned passage is great advice, it assumes that one realizes their own control in situations. It requires personal accountability. Personal accountability seems to be missing far too often in organizations today. Consider the number of conversations you have had with those in your organization about missed deadlines, failed projects, or performance misses. How often do those conversations result in a list of excuses?

  • If my boss just understood how it really is….
  • The economy has really hurt….
  • Well if the customers would just….
  • I’m doing the job of four people with no extra pay….

The list continues and I am sure we could fill pages with all of the reasons why people can’t meet their objectives. When the focus is here, the behavior will continue. The deadlines will continue to get missed, and the projects will continue to fail. And the fingers will continue to point.

The good news is that when the focus shifts to what is possible and what can be done, change can occur. The challenge is making the choice and helping those in your organization assume the personal accountability to make the choice to move out of the victim cycle of excuses and focus on action. Teach them what personal accountability is and how to put it into to action. You can start today with the next excuse.

For more resources, See the Human Resources library.

Sheri Mazurek is a training and human resource professional with over 16 years of management experience, and is skilled in all areas of employee management and human resource functions, with a specialty in learning and development. She is available to help you with your Human Resources and Training needs on a contract basis. For more information send an email to smazurek0615@gmail.com or visit www.sherimazurek.com. Follow me on twitter @Sherimaz