Lack of training and compassion shows in airline’s weak crisis management When Dave Schneider was asked by Delta to check his baggage, including a $10,000 Gibson ES-335 guitar, he went along with it because, well, how else is a traveling musician supposed to get around? Upon arriving at his destination, Schneider was devastated to see …
“I’m at my wits end with one of my people regarding fill out reports in a consistent way. I’ve tried to be understanding and nice but it’s not working. I fear that I may explode the next time it happens.” Not dealing directly with the performance problem is common response. Many managers struggle with their …
I decided to share excerpts of my first book, “Path for Greatness: Work as Spiritual Service” as a series for this year. I’ve shared this book with groups around the country and with professional associations to great reviews. I look forward to sharing the ideas from my book with you. To a wonderful new year …
How do you want 2013 to be different than 2012? Are you on track? What usually happens is that we get all excited about changing something in our personal or professional lives. We truly want to change but then as I say “life and work intervenes”. We get busy with other commitments. And our hopes, …
Some time ago, I had a conversation with a group of colleagues about “expectations” in our relationships with clients – our expectations, and theirs !! We all pretty much agreed that it really doesn’t make much of a difference what we spell out in our contracts regarding deliverables, as the client (who often won’t give …
“It is one of the most beautiful compensations of this life that no man can sincerely try to help another without helping himself.” Ralph Waldo Emerson This post is part 2 in a series of posts dedicated to the committed stakeholders I’ve worked with over the past year, who continue to inspire me to follow …
As a freelance project manager, many of the projects that come my way are troubled projects. They run the whole gamut: from projects that only require a straightforward readjustment in scope to complex projects that require protracted negotiations on scope, time, costs and constraints. Interestingly, it is not easy to arrive at generalities or ‘rules …
George Bernard Shaw, Irish playwright, was asked who would he want to be (anyone in the course of history) if he could go back and do it all over again. His answer was that he would be the man he never was. The time is now to be the “best versions of ourselves,” as taught …
Dangerous glitches create nasty crisis management scenario for plane manufacturer Boeing’s Dreamliner 787 has been billed as the marquee aircraft for passenger lines the world over, but a recent string of scary electrical errors has led authorities in many countries, including Europe, Japan and India, along with our FAA, to ground the planes. Crisis communications …
There’s no doubt that Pinterest has indeed emerged as one of the biggest social networking sites today. This is an amazing feat, considering that Pinterest is just a new comer, launched in 2010, brouging in dozens of benefits to businesses small and big alike.
