How do you measure whether or not a document is communicating what it should? How do you define good documentation? – I define it as being applicable, usable, and error free. Documentation has to be written for the target audience as everyone has different roles and responsibilities. The following questions can be asked via feedback …
Keep your ear to the ground and catch the need for crisis management early on The earlier you detect a building crisis, the more effective your crisis management is able to be, but how can you catch a crisis that’s barely beginning to bubble up? These days, social media serves as the world-wide watercooler, fostering …
“How can I motivate my team?” This question is quite common with my executive coaching clients. I will often ask – “Have you asked them what motivates them?” Usually the answer is “No”. Motivators are unique to each person and situation. Motivators can be external or internal or some of each. External Motivators: (sometimes these …
Mold crisis management messaging to fit a Tweet and reap the benefits Today you’re more likely to catch a breaking story on Twitter than the evening news. Both professional and amateur (read: everyone else) reporters are using Twitter to share and discuss current events every minute of every day, and that’s exactly why you need …
Happy Valentine’s Day! Valentine’s Day is my favorite holiday because it is all about spreading and celebrating LOVE! When I was also thinking about what V-day could mean, I thought of the word VALUE. So I thought on this special day why don’t I share with YOU what I most love and value, which should …
While it’s easy to sign up and start a page for your brand, that doesn’t mean you’re going to be able to generate a quality network. In order to use Facebook effectively, there are a few techniques that need to be implemented.
Grant proposals should go through a five-step writing process: • Plan: Think through your proposal section. • Organize: Use the grant guidelines as your outlining format. • Write: Write in a free-flowing manner. • Examine: Step back from your writing; review it later; then, let others review it. • Revise: Emphasize clarity, conciseness, correctness, and persuasiveness. I already have discussed …
Crisis management means staying vigilant against potential threats A man in the United Kingdom is the 11th reported patient to be suffering from a new “SARS-like” virus and health officials are trying to determine if the virus is being passed from person to person. The virus was first reported in September when a Qatari man …
This year I want to highlight stories from my book “Path for Greatness: Work as Spiritual Service” as well as enlightened companies. In the last two chapters of my book, I refer to such companies as Higher Consciousness Organizations (HCOs). I was recently introduced to Café Gratitude in Kansas City. From what I can tell …
Did Carnival learn anything from a similar 2010 incident? As passengers stranded on Carnival Cruise’s Triumph share stories of disgusting conditions, including cabin carpets soaked with water and urine, overflowing toilets, sewage leaking down walls and four-hour lines for hot food, one has to wonder just how seriously Carnival takes its crisis management planning. The …
