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A Response to Leaders and Trainers

I received a comment on one of my blog articles in which I think the reader totally misunderstood me, and I certainly bear some responsibility for not being clear. A case of bad communication certainly. I should begin by telling you he agreed with something I knew I didn’t say and I couldn’t leave it …

Motivating Employees: Maslow vs. Machiavelli

All managers and organizations have their philosophies about how to motivate employees and manage their teams. Some seek to create cooperation and loyalty. Others rely more on the competitive spirit to get things done. And the truth is different approaches can work, but it’s important to understand what kind of work environment you’re creating with …

Red Robin Blows off Social Media Crisis Management

Online reputation issues can be a double-edged sword Not a week goes by recently that we don’t see an organization that’s in need crisis management after releasing a new commercial or web video that is CLEARLY going to press the buttons of one group or another. The latest is an ad, from burger chain Red …

More Direct Mail: Bequests III

In May I helped you write your direct mail bequest letter. This month, tips on what to do with your letter. If your budget won’t allow direct mail, don’t worry. There are plenty of other bequest promotion channels and I’ll get to them. These ideas will improve your direct mail bequest letter: Personalize. Use full …

Do Your Homework for Great Presentation Skills

Sam didn’t know what a great business presentation looked like. He had joined his organization right after leaving school, and when he presented, he was alone with his clients. Other than all-hands meetings, he just hadn’t been exposed to many presentations, so it was hard for him to evaluate his own presentation skills. Some of …