Jed Emerson on Social Capital
Jed Emerson is a leader in social capital, with good ideas and clear thinking on this important topic for many social ventures. Here are some highlights from a recent interview:
Month: August 2013
The Role of Social Media Customer Service in Crisis Management
Good customer service can prevent an incredible number of crises Having trouble getting some much-needed assistance with a product or service is a struggle familiar to just about everyone. Automated phone systems seem designed to trap callers in an infinite loop, and in-store staff are often as clueless as your average shopper when it comes …
The 3 “Es” of High Energy
High energy does three important things:
It energizes the topic.
It engages the participants.
It elevates the facilitator.
Positioning Strategies: How Do You Differentiate Yourself from the Competition?
In the course of developing strategic plans, organizations often find themselves taking a step back to ask the question, “How can we differentiate ourselves from the competition?” The answer to this question often results in the development of positioning strategies.
3 Ways to Improve the Online Visibility of Your Small Business
Employing some basics of online marketing for small businesses can generate a big return.
Dr. Phil Needs Prescription for Social Media Crisis Management
Deleting posts once they’ve grabbed the public’s attention is a cardinal sin of modern crisis management Anyone experienced with social media crisis management can tell you, deleting a post after it’s become the center of public controversy is a major faux paus. Of course, that doesn’t stop an incredible number of well-known figures and organizations …
Working With Different Generations
A recent encounter got me thinking about inter-generational interactions and communication in the workplace. As a volunteer usher at a performing arts organization, I was given the wrong sign in sheet by young millennial who was chatting away with another staff member. Later, it was brought to my attention, by the same person, who said …
Communicating Via The Status Report
Writing status or progress reports are not fun, but are a necessity. It’s like going to the doctor for a checkup – it’s not fun to go, but it’s a must-do necessity to see if you are well or not. Status reports are a way of communicating to the managers, clients, and stakeholders the state …
CFC Summer 2013 Action Planning – Part 3
CFC Special Events & Resources There are many/various types of CFC special events that are held before and during the solicitation period of a CFC campaign. The best known are the CFC charity fairs, but other special events and resources that a CFC charity should be aware of are: Speaker’s Bureaus Loaned Executives Open Houses …
Gratitude for Grateful Customers
You may have heard the expression, ‘Energy flows where Attention Goes’. I’ve used this principle many times to be mindful of where I’m feeding my attention and energy. Lately I’ve been paying attention to and receiving wonderful energy from grateful clients. Sharing Gratitude This week I received two lovely emails from clients who told me …