It happens. You are asked to fill in for your boss’s big presentation. You are new to a project and have been asked for an update. You are in a meeting when you are called on to speak or share your opinion. These are all situations where you might experience a sudden drop in your …
The attitude “I don’t give a rip about my job” happens every single day. Is it happening in your company? Did you know that 50% of workers today would rather be someplace else? And another 20% take out their frustration every day and may be doing more harm than good. What about your people? I …
[Editor’s note: The following post was shared with us by colleague Rene A. Henry, author, journalist, and business expert] Major banks should thank Congress for replacing them at the bottom of the list the American public least trusts and respects. But it seems whatever they continue to do, most can’t seem to get it right. …
Leaving room for confusion is a crisis management mistake Not having clear policies, and training your employees on what to do when a situation falls “outside the box” can create a need for crisis management. A historic Cincinnati cemetery found itself in a pickle after initially allowing, then removing, a headstone featuring a seven foot …
Failing to protect your constituents isn’t good for the reputation The FDA can’t figure out what exactly is sending hundreds of dogs and cats to the vet, but they know it’s related to the popular jerky treats sold by many big brands. Unfortunately, that information alone isn’t enough to keep them off store shelves, leaving …
Be careful what you share, not everyone watching is a friend We mostly discuss crisis management for various organizations or prominent individuals, but there are an awful lot of crises that happen in day-to-day life as well. Organizations of all kinds are making use of social media, and you’d better believe that includes criminal ones …
User manuals provide a road map for the user. Many technical writers embed screen shots or images into documents to aid the user in seeing what a product or application is composed of, how a task is achieved, and most importantly, what not to do. But there are always questions as to where and how …
Consider public perception when you make marketing decisions We’re beginning to think that crisis management should be a required class for every marketing major. Cosmetics giant Sephora is the latest to join the long list of organizations that have made ridiculously poor marketing choices after its lipstick, “Celebutard” drew fire from such groups as All …
Today’s blog focuses on Conscious Capitalism. As we enter the holiday season of good will towards all, your purchases and investments play a part in creating a world of peace and well-being, or greed and exploitation. I want to spotlight three companies who are helping build a better world: World Reader, Root Capital, and SoleRebels …
…in frequency, not in substance. Up to now (and except for Summertime) we’ve been publishing twice each week, Tuesdays and Thursdays. Starting in January, we’ll be publishing only on Wednesdays; but, each posting will contain two shorter pieces on different subjects (sometimes half of a longer piece). For over three-and-one-half years, we’ve been writing/posting about …
