Social Media Darwinism Celebrated by New Award Program

Social media influencer smiling while receiving likes and reactions

[Editor’s note: Today we introduce The Weiner Awards, our way to have a bit of fun while spreading the word that the way you use social media can, and often does, bring heavy negative consequences! Here’s a teaser from the lead to the release – the full text can be found on The Weiner Awards Facebook Page.]

LOS ANGELES, December 10, 2013 — Have you ever horrendously embarrassed yourself using social media? You send a Tweet, you post on Facebook, you blog something — and then realize, too late, that you made a really bad decision? The worst such offenders seriously damage or destroy their personal and/or professional lives.

“We call that Social Media Darwinism,” said Jonathan Bernstein, president of Bernstein Crisis Management, Inc. and author of Manager’s Guide to Crisis Management [McGraw-Hill]. “The truly sad thing is that the most sensational examples come from public figures who should have known better.”

From the agency employee who accidentally tweeted, “I find it ironic that Detroit is known as the #motorcity and yet no one here knows how to f#@&ing drive” using the @ChryslerAutos account, to Dominos cooks posting YouTube videos of themselves doing disgusting things to food “for the lulz,” to a certain congressman for whom these awards might be named, social media Darwinism is evolving – or devolving – new examples.

“We hope that others can learn from their example,” said Bernstein Crisis Management Social Media Manager Erik Bernstein, “That’s why we have created the Weiner Awards – to educate by entertaining.”

….please visit our Facebook page and join in the fun!

You Don’t Just Need to Speak to/from the Heart: Analytical Thinkers Can Be Highly Effective Fundraisers

…a guest posting by Andrea Kihlstedt

What personality traits make up an ideal nonprofit fundraiser? In my last post, I discussed the common misconception that you’ve got to be an extrovert to connect with donors. In that post – and in my most recent book – I’ve shown that many of the introverts among us can bring unique strengths to the fundraising table.

Today it’s time to talk about another common misconception about fundraising: the idea that, to get the gift, you have to be able to speak from the heart. You know the kind of person I’m talking about – whether a famous orator like Martin Luther King, Jr. or your organization’s executive director when she gives a talk that brings people to their feet, some individuals have the gift of moving hearts to action.

Few of us doubt that a person like this can become a great fundraiser. As you know, fundraising is about building relationships – and who doesn’t want to have a relationship with someone who knows how to make them feel wonderful and inspired?

But what about the people in your organization who lead from their heads rather than their hearts? I’m sure you know many individuals like this – those folks who want “the facts,” and who prefer thinking logically to thinking emotionally. They care about details and want to know how things work … and why.

You might think that someone like that would bore donors to tears – and if allowed to take the analytic side of their personality to extremes, they might do just that. However, it is also true that, with the right training and encouragement, the analytical thinkers in your organization can be very effective at motivating some donors to give major gifts.

When I was first coming up with the Asking Styles system, one of the first people I thought about in this regard was my husband, Tyko. On the surface you might not think Tyko would be a good fundraiser; he’s a retired academic who prefers the logical approach, rather than the emotional.

On the other hand, Tyko would be the perfect person to send to meet with donors who, like him, are interested in the facts about your organization and exactly what their gift will accomplish.

By their nature, analytic thinkers would never consider meeting with a donor unless they have a firm grasp of the facts about the organization they’re about to represent. If the donor wants to know the rate of return on your endowment investments last year while considering an endowment gift, your analytic thinker won’t just have the simple answer. He or she will probably also be able to explain your investment strategy and your fund’s projected earnings for the next five years.

So yes, an analytic thinker has the potential to bore donors who prefer to lead from their hearts. On the other hand, donors who are more interested in the facts aren’t likely to connect anywhere near as well with intuitive, emotion-based presenters.

As a heart-based, intuitive thinker myself, I can’t tell you how many times I’ve wished I had an analytic thinker with me while being peppered with detail-oriented questions by donors!

While I am generally well-prepared with stories and basic information, talking about facts takes me out of my flow and actually makes it harder for me to connect with a donor. But combine an intuitive person like me and an analytical thinker like Tyko, and you’ve got a team that can both inspire and inform a donor no matter what their style.

With more than thirty years’ experience in this field, I’ve discovered that virtually anyone can become a successful fundraiser – introverts as well as extroverts, and analytical and intuitive thinkers alike.

The real key is to encourage every person who helps with your organization’s fundraising to be their authentic self, to create teams with complementary personality traits (or as I call them, Asking Styles), and to pay attention to your donors well enough to understand which approach(es) will work best for them.
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Want to find your asking style, use Andrea’s Asking Style Assessment; and, if you want to read more about Asking Styles, take a look at Andrea’s book, Asking Styles: Harness Your Personal Fundraising Power. You can contact Andrea at Andrea Kihlstedt.

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Have you seen
The Fundraising Series of ebooks ??

They’re easy to read, to the point, and inexpensive ($1.99 – $4.99)
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Social Media and the Conversation Prism

Young man on smartphone while smiling

Anything that assists in staying on top of this incredibly fast-moving medium is an asset

Think you’re up to date on the social web? This broad term has come to envelop an incredible number of services and platforms, many of which we use every day. A vital part of being a successful businesses these days, whether your goal is marketing, PR, crisis management, sales or just starting some conversation, is to know how to make social media work for you, which is why we love Brian Solis’ Conversation Prism, an always-evolving, comprehensive listing of all social networking sites and the ways they are used.

Check it out:

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is Social Media Manager for the firm, and also editor of its newsletter, Crisis Manager]

Don We Now Our…Fun Apparel? – Hallmark’s Crisis Management Mess

Unboxing an holiday gift

Retailer needs crisis management after changing classic song lyrics for 2013 Keepsake ornament

With every holiday season comes a new set of crises, and it looks like we’re seeing our first major Christmas-related reputation hit.

Hallmark is taking a ton of heat online due to the ornament shown below, part of its 2013 Keepsake collection:

holiday-sweater-keepsake-ornament-1295qxg1585_518_1

Pretty much everybody will recognize most of that as a line from “Deck the Halls,” but where did “FUN” come in? Of course the original line is, “Don we now our gay apparel,” but apparently Hallmark found that distasteful.

Here’s Hallmark’s explanation, as reported by the Huffington Post’s Curtis Wong:

When the lyrics to “Deck the Halls” were translated from Gaelic and published in English back in the 1800s, the word “gay” meant festive or merry. Today it has multiple meanings … the trend of wearing festively decorated Christmas sweaters to parties is all about fun, and this ornament is intended to play into that, so the planning team decided to say what we meant: “fun.”

First off, this reeks of spin. Second, we have a news flash for you Hallmark – “gay” still means festive or merry, even if it also means homosexual. And, considering the song has been a part of mainstream Christmas culture for nearly 100 years, we really don’t think there was any sort of confusion about which meaning the lyric entails.

One look at Hallmark’s Facebook page and you can see a steady stream of customers who agree, blasting the brand and declaring their intention to take their holiday shopping dollars elsewhere.

From a crisis management standpoint, the safe move would have been to…ready for it? Pick one of the other million holiday songs that has no lyrics with dual meanings and create an ornament around that!

Not exactly rocket science, right?

Instead, Hallmark has created a real mess for itself. Does it continue to risk alienating customers and potential boycotts, hoping things blow over before it loses out on a noticeable chunk of cash, or does it pull thousands of ornaments from store shelves across the country and hurt the bottom line that way?

Before you make any type of move, ask, “what could go wrong here?” Hallmark obviously didn’t, and now it has to face the consequences.

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is Social Media Manager for the firm, and also editor of its newsletter, Crisis Manager]

Leadership of Human Dignity- The Legacy of Nelson Mandela

Blue prawn taking the role a leader while leading

As people around the world honor the life of Nelson Mandela, his legacy of leadership for peace and justice offers much for the corporate world.

Mandela reminds us all of our True work- to preserve and uphold human dignity. For if we cannot preserve human dignity through our businesses, our commerce and economic system, then those systems and organizations don’t serve humanity and have no True value.

Despite the tough economic times, many top executives earn obscene bonuses while paying bottom tier employees barely enough to eat or pay rent. The workplace and business marketplace is no less a battle ground for peace, justice and human dignity that the streets of Soweto.

Mandela reminds us what Servant Leadership is: “Real leaders must be ready to sacrifice all for the freedom of their people.” (Kwazulu-Natal, South Africa, April 25, 1998) His example of Servant Leadership fits corporations as well- to make sacrifices for the human dignity of their workforce.

Nelson Mandela

Most current management theories uphold the idea that if treated fairly and decently, people will do their best, bring their best, and contribute meaningfully to their jobs. When leaders break the trust of their employees and the public, they violate these fundamental management principles.

Leadership Torch

Mandela’s life reminds us that we have a bigger game to play.

May we all carry the torch of human dignity that Mandela carried through his darkest days in prison.

The world is a better place for Mandela’s living example of true Servant Leadership, and True work.

*****

Dr. Linda J. Ferguson has written about business ethics and corporate social responsibility in her two books, “Path for Greatness: Work as Spiritual Service” and “Staying Grounded in Shifting Sand: Awakening Soul Consciousness in the New Millennium

White House Cans Security Official Over Anonymous Twitter Account

Woman using a laptop while seated

“Anonymous” accounts not so anonymous anymore

Think using that “anonymous” social media account to trash your job, boss, and coworkers isn’t putting your livelihood at risk? You might want to consider again after hearing this story, from a USA Today article by David Jackson:

President Obama’s staff has unmasked and fired a national security staffer who tweeted critical comments under a pseudonym.

Jofi Joseph, who was the White House’s director of nonproliferation, prolifically tweeted under the handle @natsecwonk. He once wrote: “I’m a fan of Obama, but his continuing reliance and dependence upon a vacuous cipher like Valerie Jarrett concerns me.”

Foreign Policy reports that Joseph “is under investigation by the Justice Department for his alleged social media activities — both as @NatSecWonk and also possibly as @DCHobbyist, a Twitter account devoted largely to the exploits of North American escorts.”

Other Obama staff members and officials — including Secretary of State John Kerry and former National Security adviser Tom Donilon — have also been targeted by @natsecwonk, which was shut down last week.

The secret Twitter feed also raised questions about the administration’s handling of the 2012 attack on a U.S. facility in Benghazi, Libya.

Obviously the White House has significant resources at its disposal for tracking down rogue employees, but there are plenty of ‘net experts for hire out there who could do the same for an organization that felt sufficiently threatened or damaged by a social media account which appears to be operated by an insider.

If you’re the organization being targeted, what crisis management steps should you take? First and foremost you need a strong social media policy in place which details precisely what the consequences will be for any employee caught trashing you on the ‘net. Not only this, but employees must be made aware of the policy through explanation and training. After that, a simple Google search, or a recommendation from a trusted computer tech, should be able to lead you to an online forensics expert who can ferret out the thorn in your side.

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is Social Media Manager for the firm, and also editor of its newsletter, Crisis Manager]

Grants Management is Important for Foundation Grants…

Grants-Management-is-Important-for-Foundation-Grants

‘Grants management’ encompasses a breadth of activities within a wide range of organizations and agencies, from small NPOs to federal agencies such as the NIH.

In the context of this post, I am defining grants management to encompass those activities conducted by NPO staff for the purpose of ensuring grant compliance, from the time the grant is accepted until it has been closed out. An important distinction is that the above definition excludes grants from government agencies, as the management of which is very complex.

However, management of grants from private and corporate foundations is still important, since it ensures compliance with the programmatic and financial elements of grants. It is important to remember that grants are NOT a no-strings-attached gift – they are a contract between the grantor, who provides the funds, and the grantee, who performs the tasks and delivers the outcomes described in the proposal.

As I’ve written previously in this blog, grantsmanship is a team effort, and your team is essential for effective grants management. Hopefully, you have worked with your organization’s program and financial staff people when preparing grant proposals, so they will be aware of the program goals, outcomes and metrics, evaluation methodology, and program budgets (see the chapters: “If You Evaluate It (Well) – They Will Come,” and “Developing Financials for Grants” in my ebook on Grants and Grantsmanship ).

Upon acceptance of a grant, a good practice is to meet with the program and financial staff people who will be involved in implementing the funded program. At that meeting, the grant management activities (listed below) should be discussed and assigned to the appropriate staff member(s), along with a schedule for when the tasks should be completed.

Depending on the size and culture of your NPO, you (as grant manager) may be involved in many of those activities, or you may function more as a project manager.

I strongly recommend against a hands off project management approach, as you are ultimately responsible for completing and submitting grant reports, and this is impossible to do well when trying to gather all the program and financial data from others at the eleventh hour! You may choose to meet (or communicate via e-mail) periodically, throughout the grant period, with those staff members … to ensure things are running smoothly.

Grant Management Activities:
•  Conduct program activities as outlined in the grant proposal
•  Evaluate program effectiveness as outlined in the grant proposal
•  Communicate with grantor (if needed) to request change(s) to
program design and/or grant expenditures
•  Maintain financial records for program expenses and revenues
•  Complete and submit grant reports throughout the grant period
as requested by the grantor, including financial reports
•  Complete and submit final grant report by grantor’s deadline,
including financial reports

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Lynn deLearie Consulting, LLC, helps nonprofit organizations develop,
enhance and expand grants programs, and helps them
secure funding from foundations and corporations.
Contact Lynn deLearie.
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Look for Lynn’s ebook on Grants & Grantsmanship.
It’s part of
The Fundraising Series of ebooks
They’re easy to read, to the point, and cheap ($1.99 – $4.99) ☺
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If you’re reading this on-line and you would like to comment/expand on the above, or would just like to offer your thoughts on the subject of this posting, we encourage you to “Leave a Reply” at the bottom of this page, click on the feedback link at the top of the page, or send an email to the author of this posting. If you’ve received this posting as an email, click on the email link (above) to communicate with the author.

Listen up: Take this Listening Quiz

A lady listening attentively while holding a blue folder

earA few years ago I worked with an individual who came to me because she seemed to have trouble listening to her boss. As we spoke, it turned out she was anxious about remembering everything he said, and so she would furiously write copious notes as he spoke. But the anxiety and the distraction of writing did the opposite of what she intended; she actually heard and remembered less, not more. And the more that happened, the more stressed-out she felt and the less she heard. It was a vicious cycle.

We all know how important listening is. Right? But in today’s crazy-busy world of work—and home—we sometimes let stress and bad habits trip us up. Think about your own work relationships. If you are experiencing increased misunderstandings or interpersonal issues, it may be due to poor listening habits.

How will you know? One good start would be to use this checklist to see if you might have allowed a few of these poor listening habits to take root.

When listening, have you ever found yourself:

 Easily distracted?
 Daydreaming or multitasking?
 Thinking ahead of your response instead of paying attention?
 Assuming you understand when you may not?
 Mentally criticizing the speaker?
 Allowing emotions to interfere?
 Interrupting or talking over?
 Hearing only what you want to hear?
 Waiting for your turn to speak?

Which of these habits do you have and how can you change them? Take time today—right now—to commit to better listening skills.

How to build better listening habits:

Avoid distractions. Turn away from the computer and look at the person you are speaking to. On the phone, turn away from your work and focus on the person you are speaking to.

Monitor your own behavior. Make calm, steady eye contact with the speaker. Make sure you avoid checking your watch, tapping your pen, or anything else that might signal impatience.

Listen to the tone and nonverbals as well as the words. What is being said? Why is it important? Think about the entire message and the feelings that surround it.

If you find your attention drifting, gently pull it back to the speaker. You may have to do this multiple times. If you find you cannot concentrate, consider postponing the conversation until you are able to do it justice.

As leaders, it is easy to get distracted and busy. But in order to be effective in our work and our work relationships, we must remember to listen fully and effectively to what is being said. In the long run, it will save us time and trouble.

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I would love to hear from you. How do you remember to listen effectively even when under pressure?

Author Gail Zack Anderson, founder of Applause, Inc. is a Twin Cities-based consultant who provides coaching and workshops for effective presentations, facilitation skills for trainers and subject matter experts, and positive communication skills for everyone. She can be reached at gza@applauseinc.net.

Web site: www.applauseinc.net

Blog: www.managementhelp.org/blogs

twitter: @ApplauseInc

Do’s and Don’ts of Online Reputation Management

Thumbs up and down hand gestures

Protecting your reputation should be a prime crisis management concern

We’ve been discussing the impact online reputation has on your organization, and why protecting it is a key component of modern crisis management, a lot recently. That’s why this infographic covering the do’s and don’ts of online reputation management, from MDG Advertising, caught our eye.

Check it out:

Have You Seen Your Online Reputation? [Infographic]

Infographic by MDG Advertising

As you can tell from the graphic, the time to get started with an online presence is not in the midst of crisis, but before trouble ever strikes. Get out there and start building the assets you need to protect your reputation today!

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is Social Media Manager for the firm, and also editor of its newsletter, Crisis Manager]

Writing and Designing a Winning Campaign Brochure

A brochure

A fundraising campaign brochure can be an important tool for communicating the worth of a campaign to a targeted audience, as well as for making an organization’s “family” more knowledgeable about their organization and the purpose and structure of the campaign.

Often, when the subject of a campaign brochure publication comes up, it is greeted with an exclamation that goes something like this: “A brochure won’t raise a nickel !!” That response is far too dismissive and, if left unaddressed, could result in a disregard for what is actually a key fundraising tool … particularly for capital and endowment campaigns.

True, “People raise money, publications don’t,” but people can be more effective in raising money if they are given the resources that can help establish the best possible climate for a solicitation.

Having an official brochure in hand is essential in establishing the perception in the minds of some potential donors that the campaign is structured and is being conducted in a professional manner. It is also a necessity for some volunteer leaders and solicitors as a bolster to their levels of comfort/confidence.

Hand some people a brand new, “off the press” publication and watch their faces brighten and eyes spark with interest. Just the feel of the publication in-hand often works wonders.

Too Many Cooks (Writers/Designers/Editors) Can Doom A Campaign Brochure
On this subject, I have seen campaigns languish and die because the organization could not agree on the text, design, length, graphics, etc. of the brochure.

Typically, this impasse occurs more often in capital and endowment campaigns than in annual fundraising efforts because campaigns, which are (by definition) of limited duration, are viewed as special events.

Because they are not repeated every year, a previous brochure is not there to serve as a comfortable model. Faced with the prospect of creating a document from scratch, everyone on the campaign committee seems to be magically transformed into a writer or creative artist.

In their need to feel adequately prepared for success, volunteer leaders often have the tendency to become inordinately involved with the actual nuts and bolts of developing the campaign brochure.

Therefore, the campaign management professionals, guided by the expertise of communications specialists, should make decisions about the brochure and other related materials … and stick to those decisions.

Accept the fact that it will be impossible to obtain the complete agreement of everyone involved on each and every point, so don’t set up a situation where you have to ultimately disregard some campaign leader’s stated preference about a favorite color or treasured phrase.

While consensus is important in fundraising, it does not mean that you must arm every member of your campaign committee with veto power….

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Have a question or comment about the above posting?
You can Ask Tony.
There is also a lot of good fundraising information on his website:
Raise-Funds.com
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Have you seen
The Fundraising Series of ebooks ??

They’re easy to read, to the point, and cheap ($1.99 – $4.99) ☺
=-=-=-=-=-=-=-=-=-=-=-=-=-=

If you’re reading this on-line and you would like to comment/expand on the above, or would just like to offer your thoughts on the subject of this posting, we encourage you to “Leave a Reply” at the bottom of this page, click on the feedback link at the top of the page, or send an email to the author of this posting. If you’ve received this posting as an email, click on the email link (above) to communicate with the author.