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Will GM Walk its Crisis Management Talk?

Saying you’ll clean up your act is one thing, backing it up is another General Motors is the latest carmaker to come under fire for failure to address safety issues (and defending that decision) after it was revealed that it had swept reports of defective ignition switches, responsible for some 12 deaths, under the rug …

When Advertising Becomes a Reputation Risk

[Editor’s note: We asked to reprint this article from Tony Jaques’ “Managing Outcomes” newsletter because it addresses an issue we constantly see major organizations ignore – the fact that advertising can, and often does, create unnecessary reputation threats.] Two of Australia’s largest corporations are under fire because of their advertising. The Victorian Supreme Court recently …

Tips For Creating Standards

You go into an organization where there are no standard forms of documentation for communicating. How do you go about creating a standard when there is none? First and foremost, use your excellent communication skills to understand your stakeholders, use your interpersonal skills to collaborate with colleagues to gather information, and use your technical and …

Cyber Crisis – EA Servers Used to Phish Apple IDs

Example of how the cybersecurity issues of others can quickly become your own As cybercrime becomes ever more lucrative, hackers are seeking to attack specific targets in any way possible. In a reminder of the reality that, even if your systems are secure, there are ways for criminals to target your customers from other angles, …

1. Effective Conference Fundraising & 2. Your CFC Ambassadors

1.
Making Your Nonprofit Conference A Special Event
by Natalie Lewis

Keep your vendors happy; show others that they could really benefit from being one of your conference exhibitors, and there will be more vendors who will be wanting to “sign up.” Would you object to having those additional vendor fees ??

2.
Events In Private Homes: Part III – Solicitation
by Hank Lewis

Solicitation at a home event, asking attendees to write a check, depends on whether or not this is a first-time meeting for this group of attendees.

What March Madness teaches us about facilitation

Here we go. It’s now down to the Final Four in this year’s NCAA March Madness. As I analyze the four remaining teams and highlights of their seasons (and take a look at my butchered bracket!), I think about how March Madness and – more importantly – the game of basketball really does embody what we know about facilitation.

Let’s consider that thought for these reasons.