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Preparing Millennials–A Matter of National Interest

Our current generation of millennial professionals will make up the majority of the workplace in the next twenty years. Employers report millennials aren’t ready for work–that in management and leadership areas they only succeed because they are bright achievers. So far. We have the power to change that. It’s not anyone’s fault–everything is happening so …

How to Rock in a Panel Discussion

Joanne was one part excited and one part nervous. She had been asked to speak on a panel discussion, and jumped at the chance. Afterward she realized that she wasn’t sure exactly how to ace this special presentation. Together we came up with the following checklist to help her on her way to success. Before …

Twitter Crisis Management Test #Fail Embarrasses CT DOT

A botched practice run can create a very real crisis It’s great to see so many organizations hopping on board with social media as a crisis communications tool, but the rush is leaving many open to mistakes as well. For example, when testing new notification systems in mid-April, Connecticut’s Department of Transportation forgot one important …

Social Media Makes a Powerful Crisis Management Tool

Infographic shows just how vital a firm grasp of social media is for crisis management Social media has become THE go-to tool for crisis management of all kinds, from smoothing out boardroom fiascoes to disaster relief. We came across a great infographic, from the experts at EmergencyManagementDegree.org, that shows how social media has been used …

Crisis Management Quotables…on Slinging Mud

Don’t put others down to promote yourself If you’ve ever been tempted to leave a negative review on a competitor’s Yelp page, or make a habit of spreading bad news about other businesses, this week’s Crisis Management Quotable is for you: “Never make negative comments or spread rumors about anyone. It depreciates their reputation and …

1. Evaluating The CDO (Pt 1 of 3) & 2. A Piece on Direct Mail

1. Evaluating The Chief Development Officer – I by Tony Poderis When it gets to be annual review time for your Chief Development Officer (CDO), no matter what his/her title might be, and you want to apply some criteria to measure her/his performance, what will drive you to say “Nice job,” or “You are not …

IRS Learns Hypocrisy Hurts Crisis Management

Why give unhappy stakeholders more reason to think ill of you? One of the most damaging labels to wear as an organization is that of hypocrite, especially if you’re already nearly universally hated. Cue the IRS, which took a roasting last month after it was revealed it awarded cash bonuses to over 1,000 employees who …

Air Canada Baggage Handlers Caught Tossing Luggage

Another crisis management case, brought you to by the power of the smartphone Social media strikes back for airline passengers once again, this time with Air Canada as the organization under fire. As Dwayne Stewart sat waiting for his flight to be ready, he observed two of the airline’s baggage handlers dropping excess carry on …

Business Plans vs. Strategic Plans

There is often a great deal of confusion about the difference between business plans and strategic plans. And, frankly, they are similar in many ways, and since each plan has to be tailored to the organization it is prepared for, one can easily blur into the other. In both cases, you begin with internal and …