Some simple daily steps to protect this valuable asset Establishing and maintaining a positive online reputation is not only beneficial to your bottom line, but also an incredible aid to crisis management when the need arises. While sticky situations or special circumstances certainly call for professional assistance, there’s no reason you can’t be doing some …
[Editor’s note: The following is a guest post from Justin Belmont, founder of Prose Media. With so many customers flocking to social media to have their problems resolved, it’s absolutely critical that you’re prepared to meet them there.] Are you missing out on opportunities to stop crises before they start on social media? Maybe you’ve …
In Part 1, we described group coaching, starting with a description of coaching and then group coaching. We also listed many powerful applications of group coaching. Basic Considerations in Designing Group Coaching It is very important to customize the design of group coaching to the specific way that you want to use it. There are …
One measure that impact investing is gaining more traction is the growing collection of books written about that topic. Most of them focus on international investing, but now there are some that address domestic programs as well. My favorite book on this topic is Impact Investing: Transforming How We Make Money While Making A Difference, …
Your audience is getting sleepy. Very sleepy. It might be your fault. Maybe you are lecturing too long, or failing to connect the material to the needs of the listener. Maybe your voice is getting monotone, or your war stories are a little long-in-the-tooth. Before you beat yourself up, consider that it might NOT be …
Chris Christie caught in another bridge-related tangle Fool me once, shame on you; fool me twice, shame on me. That’s precisely the attitude held by many after revelations that New Jersey Governor Chris Christie was (allegedly) part of not only the now-infamous “Bridgegate” closures, but also some less-than-honest dealings regarding the Pulaski Skyway, a bridge …
[Also introducing a new member of The Fundraising Blog family, K. Michael Johnson, who will be writing on the subject of Millennials in Fundraising — Those who are already part of the development world, and those who might become part of that arena.] 1. Millennials in Fundraising: An Introduction – Part I by K. Michael …
A disagreement arises in a meeting you are facilitating. This is an inevitable scenario in many types of meetings where a group needs to come to critical decisions – such as strategic planning or issue resolution sessions. How do you – the person in the room responsible for building consensus – resolve it without breaking group dynamics or creating a tense environment of division? It’s a tough job, but you can (and need to) do it. Here’s one way to resolve the disagreement.
If you’re not using social media for customer service, you’re asking for crises Without a doubt, upset customers are one of the leading, and most preventable, causes of crisis. While social media should be enabling organizations large and small to communicate on a personal level with the people who hand them their hard-earned money, too …
Dr. Oz finds reputation risk at the end of yellow brick road paved by bogus claims “Dr.Oz”, the celebrity doctor frequently seen on TV shouting about how this or that is a “miracle” treatment for what ails you, is learning the hard way that endorsing bad products is likely to land you in the hot …
