QuestIon: Should I do a tasting even if I have worked with this caterer before? Answer: Absolutely. Question: Should I hire a caterer and then do a tasting? Answer: Absolutely NOT. In the past, people who were frequent event attendees tended to have great expectations, except when it came to food. There was a constant …
How do you communicate updates for your technical documents? With fast growing companies, especially global companies, and frequent technical innovations, how do you let others know, for example, an application, product, manufacturing, business, etc. document has been updated? How do we document the revisions? To be sure that there is an effective process to indicate …
The Grand Jury decisions in Ferguson MO and NY have been challenging for me. I grew up close to St. Louis so that situation struck close to home. I began reflecting on how to create harmony in our communities and work when anger and grief emerge. I recently attended a talk by a spiritual teacher …
Remember, your CSR’s are some of your most valuable crisis management assets Providing great customer service can win you customers for life, and a larger share of those customer’s paychecks, but dropping the ball can, and will, have the opposite effect as well. Properly training customer service agents, giving them the flexibility to problem solve, …
Failing to walk its talk is hurting the social network’s reputation Facebook has come under scrutiny repeatedly due to its cavalier attitude towards user’s right to privacy. Sure it claims to support privacy, but case after case has shown that it’s far from a priority for the social network. That approach is drawing fire once …
I find it interesting that, of all the topics we’ve addressed in this forum, the Gift Table has consistently been at the top of that list. Gift Tables, or Gift Pyramids, are great fundraising tools for all modes of fundraising — capital campaigns, major gifts, “the Annual Fund,” and for Special Events. Prior to the …
The 21st century has brought a great increase in projects with companies in the growing economies of Brasil, Russia, India and China (for which Goldman Sachs coined the acronym of “BRIC” countries). There is no denying that, with the emphasis of multinationals in fulfilling the demands of those growing middle classes, many project managers can …
Slide shows getting boring? Next time you get ready to deliver a presentation using slides, review this list and commit to delivering your slides with impact. Decide if a slideshow is really needed. If it adds value to the audience, use it. If you are using it as a crutch, skip it. Don’t just tell. …
