Improving conflict handling reduces risk of crisis There is nothing you can do to completely prevent conflict. Like it or not, it’s a fact, and one that’s better faced when you have time to prepare and plan than in the heat of the moment. Conflict resolution training is an asset to crisis management because it …
If you are able to meet your audience where they are by abiding by the five rules of this study as well as provide meaningful content, then you should have no problem finding new customers or readers in the future.
A look at how your peers are using social media data to improve PR It’s likely by now your organization is using social media wholeheartedly, and you’re probably even collecting data on things like stakeholder demographics, optimal posting times, and many other common factors. The question is, what the heck are you doing with it? …
Another in the constant stream of reminders to stay vigilant about data security Research from CIA-backed social media data mining firm company Recorded Future uncovered the fact that login credentials for nearly every federal agency have been posted in plan sight on paste dump pages like Pastebin. BusinessInsider’s Cale Guthrie Weissman spoke with a representative …
As Technical Writers and Communicators, we have to communicate and collaborate effectively. If we follow some basic rules about interpersonal skills, then we can be sure that communicating verbally and in writing to individuals will be successful. How do we begin to do this? Build your relationships. Make sure that you are paying attention to …
The results are in – Execution trumps strategy. Your business plan may have great strategies, but it will be a great failure if executed poorly. So just hire the right people, right? Turns out the answer is not what you think. At least according to a recent Harvard Business Review Article. Five Myths About Effective …
Hope you deal with conflict defines its impact on your organization The most successful workforces are often made up of people with very different opinions and points of view, not to mention their own set of outside stressors and ways of coping, making conflict inevitable. Handled quickly and correctly, you can come out on the …
There is an undeniable connection between customer service and avoiding crisis Customer service is your first line of defense against crisis, yet all-too-often we see it ignored, farmed out, left to unqualified, untrained staff, or otherwise neglected. As this infographic from Groovy makes clear, the way the people communicating for your organization interact with your …
The key ingredient of an in-house telephone solicitation program is the person making the phone call. [And, btw, with all the (misplaced) emphasis on the use of social media to raise money, keep in mind that the telephone is a “social medium.”] Last week I noted that pre-call mail (snail mail or email) discusses the …
I’m a big fan of Fiverr.com – with savings of $1500 (or more), it’s worth it to me to spend just a little extra time to screen the Sellers. Here’s each step. My logo was a Fiverr design: www.lisachapman.com (it’s what I wanted) and the banners on my social media profiles were also Fiverr products (I got FOUR banners for $5!).
