As noted last week, to optimize a caller’s effectiveness, prospects should be prepared for the call. They must know it’s coming, that they will be asked for a specific dollar figure, and what that figure will be. They must understand the need for their support, and they should (hopefully) be made to look forward to …
Falling down is inevitable, it’s how you stand back up that matters in the long run Sometimes you run into unexpected delays or out-of-the-blue issues that make keeping specific promises you’ve made to stakeholders impossible. While it’s inevitable that people will be upset (and rightfully so), there is one thing you absolutely must do if …
All it takes is an open wallet to have a target hacked We all know hackers are out there, but did you realize many are selling their skills openly to anyone who will pay a fee? Earlier this month Business Insider’s Cale Gutrie Weissman spoke with security experts to find out just how easy it …
This posting, and the follow-ups, are all about two concepts that push my buttons. The first, “Annual Giving”, makes me grit my teeth; the second, telephone solicitation, makes me twitch in frustration…. The term “Annual Giving,” and the resulting mind-set, have become accepted as part of the environment of (mostly) educational institutions, without awareness of …
Learning more about a potentially dangerous situation Workplace conflict is unavoidable, but that doesn’t mean it has to put a crimp in business or leave anyone in danger. Part of tackling any major issue is understanding its core, and this infographic from Conflict Tango will get you started: ——————————- For more resources, see the Free …
Have you ever walked into a meeting or joined in on a phone conference that went the wrong direction? Maybe it could have gone better with just a little pre-planning, specifically to set your intentions for that particular communication transaction. The power of setting your intentions before communicating is that it helps you to focus …
