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Are Younger Generations an IT Security Risk?

They may be more tech savvy, but are they keeping your data secure? Younger generations may have grown up with technology at their fingertips, but according to a study on U.S. mobile security by Absolute Software they may not be so good at keeping that tech secure. The study found many younger respondents have lower …

Top Ten Way to Manage Interactivity in your Next Meeting

Some meetings and training sessions seem to drag because you can’t get a good discussion going. Other times, people start talking and can’t seem to stop, or arguments and conflicts devour precious time. In order to facilitate effectively, you need to know both how to get a group started, and then how to manage the …

Whole Foods’ Half-Assed Price Problem Explanation

Grocer in a pickle after overcharging allegations surface once again Late last month, Whole Foods found its integrity questioned on a national level after an audit of its New York stores by the NY Department of Consumer Affairs revealed rampant mislabeling throughout the store’s prepackaged foods, often resulting in customers paying more than they should …

Telephone Solicitation: Some Final Thoughts

As previously noted, if your phone program is primarily a fundraising solicitation tool, then the goal must be to raise as much money as possible. That happens when all of the elements in a phone program support/enhance each other. We’ve talked about caller recruitment, training, scripting and pre-call mail or email. We’ve also talked about …

Telephone Solicitation: Caller Training – The Script

Our apologies. Circumstances precluded our posting last week … first non-holiday week we’ve missed in five years. We continue, now, with our series on Telephone Solicitation. And, by the way, our use of that term excludes telemarketing, robocalling or whatever you call those intrusive, unwelcome calls that always seem to come at inopportune times. Telephone …