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Validating Information

Good communication does not just involve the transfer of information from one entity to another. Prior to the exchange of information, a basic and important element of good communication is the confirmation and validation of facts that will be conveyed. To validate data, appropriate tests need to be run, such as running the data through …

[Preview] How to Survive an Active Shooter

This book could save your life [Editor’s note: We are in the business of looking at the best ways to persevere through ugly situations, so when we saw that Jacquelyn Lynn had penned a collection of conversations regarding how to survive an active shooter event we felt drawn to share. The below is a preview …

Policy back-flip or ‘responding to stakeholders’?

Superannuation and dog racing provide examples for this guest post [Editor’s note: Many thanks to frequent contributor Tony Jaques for allowing us to use this article, originally published in his Issue}Outcomes newsletter. Tony often covers news out of Australia and the surrounding regions which lets us take a look at great crisis management case studies …

Better Communication: Check Your Approach

A recent workshop discussion led to this question: what kind of communicator are you, really? What are the best practices to adopt in order to be a great communicator? The class participants thought about what kind of attitudes we sometimes bring to communication, and came up with this list of best practices. As you read …