Knowing how communication works, and what’s best right now, is essential to quality crisis communications. Let this infographic from Atlassian take you on a trip through the ages right up through today as they look at how communication has changed through with time and technology: Infographic produced by Atlassian
The Incident Command System (ICS) was first developed in the 70’s to help organize the process of communications during federal disaster response efforts. Of course the system today looks little like it did when it was first made, and the ICS is now part of the larger National Interagency Incident Management System (NIIMS). Although the …
Not long ago I worked with an energetic, creative group who, while focusing on presentation skills, wondered how to best engage their audiences. I asked them what engagement strategies they appreciated when they were in the audience. They had plenty of ideas about engagement techniques that I think any speaker could benefit from. These are …
Don’t take unnecessary damage due to flaws in customer service Whether you’re looking at customer service from the perspective of a business owner, customer, or crisis management consultant, it’s clear that providing quality service is important. Especially in a time where it’s just as easy – and often easier – to order something from home …
Google’s mobile-first index was introduced in November 2016 in order to serve better results to mobile users, who are growing in number. Eventually, search algorithms will majorly use a website’s mobile version to index and rank its pages.
Numerous types of processes (i.e., business processes) exist in many organizations. Processes specifically involve defining and outlining a sequence of events or systematic movements that are to be followed. These processes need to be documented and identified by the Technical Writer. Benefits Documenting processes • ensures that everyone understands the overall picture of what the …
You know crises are coming. You know crises are coming. Yet it’s so hard to get moving when it comes to preparedness. It’s certainly human nature, but anyone who’s been burned once by not being ready to face a sticky situation will tell you they wish they’d been prepared. If you’re not ready you’re not …
