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Help Dealing with Trolls on Social Media

A major rookie mistake on social media is engaging with trolls, giving them the fuel they need to keep finding ways to get a rise out of their target. It’s tough because you can’t always ignore them, ie. when you’re being hit with false negative reviews, so you need to find ways to handle the …

Tips for Handling Technical Writer Stress

Everyone gets stressed out at work no matter what your job function. As a Technical Writer, you too will probably have situations at one time or other where you get stressed out as well. In order to avoid communicating less or ineffectively, take a break or slow down for a while. Here are a few …

Execs Speak on Crisis Management and Crisis Leadership

Deloitte asked more than 2,000 C-suite executives, managers, analysts, and crisis pros from the US and abroad four questions: What type of crisis is your organization least prepared for? In a crisis, who in your organization would lead the response? During a crisis, what do you believe would be your organization’s biggest gap? When did …