If you want to learn a skill you look to an expert. In this case we’ll look at the emergency response preparedness and action outline created by the World Food Programme. Though it’s created to meet a very specific goal – making certain people are fed – the structure serves as a good base for most emergencies you might encounter.
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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]