Keeping your crisis management skills sharp means constantly learning from your own experiences, as well as the experiences of others. We spotted this MarketWatch breakdown of 20 different CEO apologies – some good, some not so much – and thought it a great learning resource to share with you all.
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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]
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