How to Design Your Leadership Training and Development Program

Two-business-women-sitting-in-a-room

How to Design Your Leadership Training Development Program

Written by Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Copyright; Authenticity Consulting, LLC

(Note that there are separate topics about How to Design Your Management Development Program and How to Design Your Supervisor Development Program. Those two topics are very similar to this topic about leadership development, but with a different focus.)

Sections of This Topic Include:

Comprehensive, practical book by Carter McNamara

Leadership and Supervision in Business - Book Cover

Prepare for Your Learning and Development

Be Sure You Know What Learning and Development Really Are

Most of us are so conditioned from many years in schooling that we think of learning and development as coming from a program in which our participation is graded by experts in a certain topic. As a result, many of us still miss numerous opportunities for our own learning and development. Perhaps one of the reasons is that we do not know what learning and development really is. So before undertaking a leadership development program, we should be sure that we know what we are talking about.

Learning could be interpreted as new:

  1. Knowledge, which is information that is useful in accomplishing a certain activity that is important, for example, to solve a problem, achieve a goal or see a situation in entirely different light.
  2. Skills, which is the expertise — consciously or unconsciously — to continually use the new information to accomplish that certain activity. (Educators often refer to new abilities as a component of learning, but some admit that the difference between abilities and skills is such a fine one that it is often difficult to explain.)
  3. Perceptions, which are new ways of seeing a situation. (When people are continually stuck when trying to solve a problem or achieve a goal, it is often in the way that they see the situation.)

In the field of education, development could be interpreted as the activities to raise the quality of performance, for example, of a person, team or organization. However, like learning, development is best accomplished if it is recognized as such. Thus, development usually requires ongoing focus and attention to the quality of performance, as well as the quality of the activities to raise it.

Consider Two Different Approaches to Learning About Leadership

It is important to understand the different approaches you can take in increasing your learning about leadership. Formal approaches are proactively designed in a comprehensive and systematic way in order to accomplish certain desired outcomes. Traditional classroom approaches to education have that specific form — they are formal approaches to learning and development.

In contrast, informal approaches are those that occur during our typical day-to-day activities in life and can include, for example, reading books, having discussions with friends, on-the-job training and keeping a diary with thoughts about leadership.
Informal Versus. Formal Training, Self-Directed Versus Other-Directed Training

Know How to Capture Learning from Your Activities

Whether in formal or informal approaches, the ongoing ability to recognize and capture learning is extremely important. That ability is often referred to as continuous learning and it is frequently mentioned in literature about management development (in this context, the term management is inclusive of leadership and supervisor development). Simply put, continuous learning is the ability to learn to learn.

The key to cultivating continuous learning is the ability to continually reflect on your experiences and the experiences of others in your life. Reflection is continuously thinking about, for example, your experiences, their causes and effects, your role in them, if they changed you and how. It is thinking about how you might use those experiences and changes to enhance your life and the lives of others.

If you can view your life as a “laboratory for learning program”, then you can continue to learn from almost everything in your life. However, learning is best captured if it is consciously recognized as such, for example, discussed with someone else or written down somewhere. Otherwise, new learning can easily be lost in the demands of life and work. So it is very important to document your learning.


Prepare for Your Learning About Leadership

Get Acquainted With Organizational Context of Leadership

Before learning more about leadership, you would benefit first from becoming acquainted with the organizational context in which leadership typically occurs, including understanding organizations as systems, their common dimensions, what makes each unique, their different life cycles and different cultures.
Organizational Structures and Design

Get Acquainted With What “Leadership” Is

Then, the next place to start learning about leadership is to get some sense of what leadership really is — in particular, get an impression of the areas of knowledge and skills recommended for effective leadership in organizations. Review the information in the Library’s topic:
What is Leadership? How Do I Lead?


Activities for Informal Approach to Leadership Development

Here is but a sampling of the activities from which you could informally accomplish your own leadership development. Here is a sample learning journal that you might use to continually capture your learning.


Consider getting assistance

Consider these readings

Consider practicing these leadership skills

Consider workplace activities for learning

  • Start a new project , ideally a project that includes your setting direction and influencing others to follow that direction
  • Regularly solicit feedback from others about your leadership skills
  • Ask your supervisor, peers and subordinates for ideas to develop your leadership skills
  • Ask to be assigned to a leadership position

Close and gaps in your work performance

  • Performance gaps are areas of knowledge and skills need to improve performance and are usually indicated during performance reviews with your supervisor. This Library topic is to a series of articles about managing performance, including performance gaps.
    Employee Performance Management

Close any growth or opportunity gaps
Growth gaps are areas of knowledge and skills need to achieve a career goal. Opportunity gaps are areas of knowledge and skills needed to take advantage of an upcoming opportunity. These Library topics can help you think about the growth and opportunity gaps in your career.

Conduct self-assessments

Collect ideas from others

  • Ask for advice from friends, peers, your supervisors and others about skills in leadership. Ask for their opinions about your leadership skills. Try get their suggestions in terms of certain behaviors you should show.Getting and Receiving Feedback

Reference lists of suggested competencies

Reference publications about leadership

  • There is a vast amount of information about leadership and leadership skills. However, much of it is in regard to character traits that leaders should have. When determining your program goals, translate these character traits to behaviors that you and others can recognize.
    Guidelines to Understand Literature About Leadership

Consider other sources for learning


Guidelines for Formal Approach to Leadership Development

You are much more likely to develop skills in leadership from participating in a formal program approach than an informal approach. The following sections will guide you to develop your own complete, highly integrated and performance-oriented program.

Identify Your Overall Goals for Your Program

This section helps you identify what you want to be able to do as a result of implementing your program, for example, to qualify for a certain job, overcome a performance problem or achieve a goal in your career development plan. You are often better off to work towards at most two to four goals at a time, rather than many. There are a variety of ways to identify your program goals, depending on what you want to be able to accomplish from the program. The articles might be helpful in preparing you to identify your goals.
Goals — Selecting the Training and Development Goals

Various Ideas for Leadership Development Goals

  1. Do you have career plans that would require certain new leadership skills? See How to Plan Your Career.
  2. Did your previous performance review with your supervisor suggest certain improvements in leadership that you need to make? See Goal Setting With Employees.
  3. Are there certain opportunities that you could take advantage of if you soon developed certain new leadership skills? See How to Look for a Job.
  4. You might do some self-assessments to determine if there are any areas of leadership development that you might undertake. See Assessing Your Training Needs.
  5. Ask others for feedback about your leadership skills. See Giving and Receiving Feedback.
  6. Do you find yourself daydreaming about doing certain kinds of activities? See Setting Personal Goals.

Include a Goal About Leading Yourself

You cannot effectively lead others unless you first can effectively lead yourself. Consider goals from the Library’s topic of Personal Wellness

List your Program Goals in your Template for Planning Your Professional Development Program. (This is a Microsoft Word document.)

Determine Your Learning Objectives and Activities to Achieve Each

The purpose of this section is to help you to identify the various learning objectives you should achieve in order to achieve your overall program goals, along with the activities you should undertake to achieve each objective.

Identifying Your Learning Objectives

Carefully consider each of your program goals. What might be the various accomplishments, or objectives, that must be reached in order to achieve each goal? Do not worry about doing all of that perfectly — objectives can be modified as you work to achieve each goal. Which of these objectives require learning new areas of knowledge or skills? These objectives are likely to become learning objectives in your program plan. To get a stronger sense for learning objectives, see

Designing Training Plans and Learning Objectives.

Identifying Your Learning Activities

Learning activities are the activities you will conduct in order to achieve the learning objectives. The activities should accommodate your particular learning styles, be accessible to you and be enjoyable as well. The long list of activities in the above two columns might be useful, as well.

List the Learning Objectives to Achieve Each Desired Goal in your Template for Planning Your Professional Development Program.

List the Activities to Achieve Each Learning Objective in your Template for Planning Your Professional Development Program.

Develop Any Materials You May Need

Carefully think about each of the activities to achieve the learning objectives. Consider, for example, getting books, signing up for courses, reserving rooms and getting trainers.

List the Materials You Might Need in your Template for Planning Your Professional Development Program.

Plan the Implementation of Your Program

During the implementation of your program, you want to make sure there are no surprises. For example, how will you make sure you understand the new information and materials. Will your learning be engaging and enjoyable? Will you have all the support you need?
How Do We Ensure Implementation of Our New Plan?

List the Key Considerations in Implementing Your Plan in your Template for Planning Your Professional Development Program.

Evaluate During and After Your Program

Evaluation includes assessing both the quality of the activities during the program and also whether you achieved your goals soon after the program.
How Do We Evaluate Implementation and Project Results?

List the Approach to Evaluating During and After Your Program in your Template for Planning Your Professional Development Program.

Follow-Up After Completion of Your Program

It is a major accomplishment to design and implement a leadership development program. Celebrate what you have done! Reflect on what you learned about developing the program — and about yourself. Follow the steps in the Guidelines’ section
Follow-Up After Completion of Your Plan.

List the Key Activities After Completing Program in your Template for Planning Your Professional Development Program.


Additional Resources in the Category of Leadership


Sources of Help to Members of COVID-19 Support Groups

Group of people embracing each other in a circle during team building

Sources of Help to Members of COVID-19 Support Groups

These resources are for support groups in which members are supporting each other to deal with the impacts of the COVID-19 pandemic. A toolkit for starting and facilitating the groups is at Start a Virtual Support Group to Help With Stresses of COVID-19

Consider These Resources for Yourself and Others

Resources to Help Your Group Members

There are many free, online articles about topics that are helpful to members of a support group. See the “Supporting Skills” listed on the right side of each page.

Resources to Help Yourself

Resources to Help Others Anywhere

Pose Questions in the Our Facebook Group

This group is for everyone interested or involved in peer support groups, especially around COVID-19 pandemic and its impacts on our lives. We will discuss all aspects of organizing and running a peer support group. Discussions will have an emphasis on groups using free tools offered at https://StartSupportGroups.com/, but do not have to be exclusively about that format of peer support group. (Note: this group is not about specific medical advice and treatment for individuals who may have the virus.)

Attend Office Hours With Experts

Office hours are each week on Wednesdays from noon to 1 p.m. Central Time USA. They will begin on April 15, 2020. To participate, you must:

  1. Have answered at least 80% of the questions correctly in the quiz Test Your Knowledge About PCGs, because the office hours should primarily be about questions that are not answered in these pages.
  2. Pre-register by sending email to peersupport@StartSupportGroups.com. Send your email from the same email address that you used when you entered your private contact information in your quiz. In your email, also include your Skype address if you have one.

Office hours will include the first 10 people who registered. We will promptly notify you if you are enrolled in the next office hour’s session.

Email Us

We hope that you will consider the other sources of help, especially the Frequently Asked Questions, as we tend to get a lot of emails about various subjects. Otherwise, you can email us at peersupport@StartSupportGroups.com.


Regarding Other Uses of Peer Coaching Groups

People who are interested in using the groups for other than support as described in this topic, should purchase training, consulting and materials from Action Learning Source, especially the virtual workshop
Facilitating and Developing Peer, Group, Team and Organizational Coaching Programs. Other uses of peer coaching groups might include, for example:

  • Developing a group-based program for your professional development or employee development in an organization.
  • Modifying the process for developing, for example, a coaching culture, coaching skills, leadership development, management development, supervisory development, networking, problem solving / goal achievement, support groups, team building and transfer of training. Each of these different uses involved a different design of a group-based program.

(First photo courtesy of Matheus Viana and second photo courtesy of Edward Jenner on Pexels.com)


How to Select the Technology for Your Support Group

Young man on a video call while holding a mug

How to Select the Technology for Your Support Group

(This page is referenced from Start a Virtual Support Group to Help With Stresses of COVID-19.)

To ensure that the virus does not spread among you, it is important that your support group meets virtually. There has been an explosion of tools to help people to meet virtually, for example, Zoom, GoTo Meeting, Skype, Google Hangouts, Microsoft Teams, Facetime and WhatsApp.

You Don’t Need Many Features

However, you do not need many of the features that they provide, such as chat rooms, screen sharing, messaging, polling and white boarding. Many groups have met just by using telephones in order to ensure they can reliably hear each other. Other groups prefer some video where they can at least see each other’s faces.

For Telephone Meetings Only

We recommend the FreeConferenceCall service for phone-based group meetings. You just start an account with them, and they send you brief connection information that you use in your conference calls. The conferencing is free, but you pay according to your regular phone service. We are not formally affiliated with this service, but we have reliably used it many times over the years.

For Audio and Video Meetings

Many people who prefer to see each other during virtual meetings often use the free Skype software.
You can use it for free audio communications, as well. Here’s a short video about how to use it. We are not formally affiliated with this service, but have reliably used it over the years. Another popular tool is or Zoom.

What Do Your Members Prefer?

You might ask your members about what technologies that they prefer. Perhaps one or more members could train the others about the selected technology.

Refer to These Tips to Facilitate Virtual Meetings

For tips about how to conduct communications virtually, see Tips for Virtual Peer Coaching Group Meetings. (Another tool How to Facilitate Support Groups guides members through their actual support
group process.)

(Photo courtesy of Edward Jenner on Pexels.com.)


How to Recruit Members of Your Support Group

Women Chatting While Sitting on Bench

How to Recruit Members of Your Support Group

(This page is referenced from Start a Virtual Support Group to Help With Stresses of COVID-19.)

To recruit two to four people to fill out your group, here are a variety of approaches and sources for you to consider. Of course, the approach that you use will depend on the nature of whom you approach.

Common Approach Is to Gather Current Acquaintances

Ask two or three friends to look at the web site Start a Virtual Support Group to Help With Stresses of COVID-19. Then schedule a phone call among all of you. In the call:

  1. Share what you thought about it.
  2. Discuss the benefits of the groups.
  3. Share the questions that you have.
  4. Suggest that you work together as a team in the steps to form your support group.
  5. Propose that you start with the steps to prepare yourselves as members of a support group.
  6. Schedule your next call to understand what progress you have made.
  7. Keep at it until you all have had at least two rounds through the Agenda for Support Groups on the Quick Reference tool.
  8. Then discuss whether you want to finish the next four meetings, as recommended.

If You Approach New Acquaintances

1. First Listen to Their COVID-19 Concerns

Start by asking them:

  1. What impacts has the virus made on your life?
  2. What do you wish would happen?
  3. What do you need for that to happen?
  4. Would you benefit from some ongoing help and support with that?

Then briefly mention the benefits of being in a support group. Clarify that the groups are just using the same kinds of help that good friends do with each other, but the groups are more focused and done virtually. Then let them ask questions. Don’t over-sell your suggestions.

2. Then Clarify What People Will Work On In Your Group

There are millions of people around the world who are concerned about the virus. Many of them want help, including to deal with the impacts of the virus on their personal lives. Many of their types of concerns are listed in the Types of Personal Concerns That People Have Regarding the Coronavirus.

Send your prospective members to that web page or print out the list of concerns for them. Have them scan the list to see if their types of concerns are on it. Remind them that those are the kinds of concerns that your support group is for.

3. Then Share a Personal Description of What Your Group Is About

Suggest that they see the following short video at the top of the following web page and plan to contact them in a few days. http://StartSupportGroups.com

4. Then Ask If They Will Join Your Group

Now it is appropriate to ask if they have any further questions, and then if they will join your group or not. If they will, then have them sign the Coaching Agreement and provide it to you. Don’t be reluctant to guide them to making a decision either way. Members of a support group should be fully committed to participating.


“As the founder and current co-organizer of the Lean In Together MSP Network,
I am incredibly grateful that our Network has adopted the peer coaching circle model.
Members count on these groups for both support and accountability.”
– Linda Brandt


Some Sources of Group Members

Contact Individuals Directly

You could reach out directly to people, including:

  1. Co-workers, especially those who have lost their jobs
  2. Members of organizations that you are affiliated with, for example, your gatherings, churches and associations
  3. Contacts in your email
  4. Contacts in your social media
  5. Neighbors in your neighborhood

Partner With Other Organizations

You could contact organizations providing services similar to the benefits that your support group will provide, for example:

  1. Hospitals
  2. Health-care organizations
  3. Employment services organizations

Contact Professional Development Organizations

Members of your groups will be learning valuable skills in starting and facilitating groups. So contact professional development organizations to provide your group as a service to its members, for example:

  1. Universities and colleges
  2. International Association of Facilitators (their local chapters)
  3. Organization Development Network (their local chapters)
  4. International Coach Federation (their local chapters)

First photo: (c) 2005 JupiterImages Corporation/Comstock.com
Second photo: Courtesy of Andrea Piacquadio on Pexels.com


How to Prepare Your Members of Your Support Group

Group of people at a support group

How to Prepare Members of Your Support Group

(This page is referenced from Start a Virtual Support Group to Help With Stresses of COVID-19.)

After you have gotten a person interested in joining your group, it’s important
to prepare them for the experience of a support group. Here’s a procedure that is very useful for doing that.

  1. Arrange a phone call with each prospective group member.
  2. Suggest that they review some of the information in Start a Virtual Support Group to Help With Stresses of COVID-19. Let them decide which information that they want to review.
  3. Mention who the other members of the group are or might be.
  4. Ask them if they have any questions or suggestions about the support group process.
  5. Ask them to review and sign this Coaching Agreement for Peer Coaching Group Members if they agree to join your group.
    Mention that all of the other members will share theirs, as well.
  6. Verify the date, time and location of the upcoming two-hour training. (Subsequent meetings will be 90 minutes long.)
  7. Ask them to review information about your selected virtual technologies., and mention which technology that you have chosen. Ask for their feedback.
  8. Ask them to share up to a one-page biography with each of the other members before the training.

In your first group meeting, you will guide your members through their first support group experience. You’ll have a step-by-step set of talking points and a handy tool to do that.


“We’ve exchanged useful materials and so on.
Most helpful, though, is getting support, knowing you’re not alone.”
– Herb Smith, Alliance for Speaking Truth on Prostitution, Minneapolis, Minnesota


(Photo courtesy of Elly Fairytale on Pexels.com)


Frequently Asked Questions About Peer Coaching Groups

FAQ written on a note

Frequently Asked Questions About Peer Coaching Groups (PCGs)

We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to get asked. The
phrases “support group” and “peer coaching group” (PCG) are used interchangeably.

About the PCG Process

About Membership

About Facilitating

About Coaching

About Modifying the PCG Process

About Using Materials and Getting Help


Who Are the “Peers” in PCGs?

All members are “peers” in that they come together as equals to support every member’s progress during the group’s meetings. Thus, in a PCG intended as a support group, you could have a senior executive from one company with a secretary from another company — and they’d still be peers in the group.

How Are the PCGs So Good at Helping Members to Support Each Other?

Support means more than letting people express their feelings — and affirming and validating them, as well. It also means helping people to perceive their situations differently and to act on those situations. PCGs are great for helping people to do all of that. In PCGs around the world over the past two decades, members often report that networking and support are the two biggest outcomes that they are getting from each other.

How Can People Feel Safe and Accepted in PCGs?

All of the members in the PCG have something in common — they all understand each other’s situation. Members also share biographies and introductions with each other. The ground rules (that are asserted at the beginning and end of each meeting) ensure confidentiality, that all opinions are honored and that members can respectfully disagree with each other.

However, the most powerful experience of safety and acceptance for each member is when he or she is getting help from other members in each meeting. Help is in the form of nonjudgmental feedback, advice and thoughtful questions, as well as contacting each other between meetings.

Are PCGs Really Just Therapy Sessions?

No. PCGs are focused on each member’s current priority in life or work, and about what he or she can realistically do about it before the next group meeting. Unlike therapies, PCGs are not focused on continuing to analyze each member’s past in order to address a strong, recurring emotional and/or mental problem that has had a significant and adverse effect on the member’s life. (Note that some approaches to therapy, for example, Carl Roger’s self-directed therapy, would seem somewhat similar to the approach used in support groups.)

Don’t I Have to Be a Therapist to Do a Support Group?

No. There is a large number of support groups started by the members themselves. Many of the topics correspond to the vast range of medical maladies that many people experience around the world. In those groups, members help each other by doing what many people do with their friends: they listen, they affirm, they encourage and they empower.

How is the PCG Process Evaluated?

Near the end of group meeting, each member shares out loud, a rating of the quality of that meeting from “1” (very low) to “5” (very high), and what he or she could have done during that meeting in order to improve that meeting. Also, more comprehensive evaluations can be done half-way through the number of meetings and shortly after the last meeting.


Where Can I Get Members for My PCG?

There are millions of people concerned about the virus and many of them have concerns like these. To recruit two to four people for your group, you could reach out to your friends, neighbors, members of organizations that you belong to, contacts in your social media groups and contacts in your email. Give them the Web address of this page Help Each Other Deal With COVID-19 Impacts and ask them to read the “Introduction.” It concisely explains the need for support groups and how they could be so very
helpful.

I Want to Join a PCG. Can You Help Me?

At this point, we are not equipped to manage a waiting list of facilitators and potential group members, and then to begin matching them together. Thus, we are counting on people to self-organize their own groups now. (If you’ve got ideas, we’d love to hear them.)

How Can a Person Know If They’ll Be a Suitable PCG Member?

If a person isn’t sure whether they would be comfortable in a PCG process, then read this article and decide:


What Do I Do When I Facilitate?

The specific tasks of the facilitator are itemized in the section “Facilitation Tasks” in the Quick Reference. There are even more specific talking points in facilitating through a Quick Reference in the document:

Where Can I Learn Even More About Facilitating PCGs?

In addition to the tasks in the section “Facilitation Tasks” in the Quick Reference, the facilitator could review the guidelines in the following document:

That document is about when to intervene, what to do if the process is not working for some members, how to deal with conflict, how to address problems in attendance and participation, how to remove and add members, and how to deal with strong emotions.


How Do I Know What Priority to Get Coached On?

Choose whatever priority is most important to you now. You are the expert at what is most important to you. Do not worry about how small or large in scope that the priority is. Your priority can change from one meeting to another.

What is “Coaching” in Each Meeting?

Coaching is the nature of the help that members use to help each other in their meetings, whether it is advice, brainstorming or thoughtful questions. NOTE: There are strong feelings, especially among practitioners in the profession of personal and professional coaching, that coaching is only the asking of thoughtful questions. Thus, they might strongly disagree with the above definition of coaching. However, the goal of PCGs for support is to be helpful to each member according to their nature and current needs in their meetings.

What Are Some Coaching Approaches (or Models) to Use in PCGs?

There is a vast number of coaching models available to practitioners today. Many of them pertain primarily to one-on-one coaching formats. However, in a group format like PCGs, there are several people concurrently doing coaching and their time is limited for all of them together. Thus, it is often best to use models that are simple and straightforward to use in a group.

Two examples are “Head, Heart and Hands” meaning to ask questions about what the member thinks and then feels, but then always what he or she will do (for example, with the hands). Another example is “Caring, Curious and Concise” meaning that all questions should come from a place of caring and curiosity regarding the member who is currently getting coached in a meeting. Also, because of the tight time frame in a meeting, all questions should be posed concisely to the member.

How Do I Know What Kind of Help to Give a Member?

You might ask the member who is currently getting help during the “Coaching Time Slots” part in the meeting. For example, ask “What kind of help would be most useful to you now? Advice? Materials? Questions? Brainstorming?”

What If a Member Finishes Their Time Slot Early?

Each time slot should include the member’s selecting at least one realistic action to take before the next meeting. If a member believes that he or she has finished the coaching because an action was selected already, then the member should get coached on how that action could occur. The coaching should continue until all of the member’s allotted time has been used.

What is “Successful” Coaching?

A group member is doing successful coaching if he or she is continually attending to the member who is currently getting helped in a meeting. Successful coaching does not mean that the member’s priority or problem has been successfully solved.

How Do I Know What Actions to Take Between Meetings?

The actions that you take (as a result of the help that you get from other group members) is up to you to select. However, it should be an action that is realistic to accomplish before the next meeting.


How Much Can I Modify the Process?

You can modify the process to suit the nature of needs of your members. However, you should always retain:

1) individual time for each member to get coached in each meeting,

2) verifying that each member’s actions from the coaching are indeed realistic, and

3) an evaluation activity in each meeting that requires each member to rate (out loud) the quality of each meeting.

How Can I Modify the PCG to Suit My Culture?

If you believe that your members would benefit from having the PCG process adapted to a particular culture. then use the guidelines in this article:

How Do Members Do Virtual PCGs?

See the section Select Which Virtual Technologies to Use.


Can I Use Your Materials in My Group?

All of the resources marked with the Creative Commons terms on the bottom can be freely shared.

Where Can I Get Help?

See Sources of Help

(In order of above photos, courtesy of Pixabay, Markus Spiske, Prateek and Tembella Bohle on Pexels.htm)


For the Category of Personal Development:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.


Help Each Other Deal With COVID-19 Impacts: Start a Virtual Support Group With This Manual and Free Tools

People on a Video Call

Start a Virtual Support Group to Help With Stresses of COVID-19

We are all feeling stress, anxiety and fear about the virus. All of us can help each other — and we can do it from home and for free. This short video explains why this is so important and what we all can do.

Free Step-by-Step Guidelines and Tools

Welcome to this toolkit of free resources to organize your own small, virtual and confidential support group. The resources are for anyone — whether you are a bus driver, bookkeeper, business owner, teacher or health care worker — anyone wanting to help with the pandemic.

The resources have been used for over two decades to start support groups around the world. All of the resources can be freely shared if they are marked with the Creative Commons terms on the bottom.

All of this, as well as our ongoing direct help, is a free offering from the personnel in Action Learning Source, which has been helping people to successfully organize peer coaching groups around the world since 1995. The design of the groups is adapted from:

What Your Support Group Will Look Like

The purpose of your support group is to help your members — including you — to feel less stress, anxiety and fear, especially about the impacts of the virus on their lives. That comes from you all feeling heard and accepted in your group. It comes from you all sharing ongoing feedback, materials and especially
thoughtful questions. It comes from each of you continuing to act on what’s most important to you now.

In your customized support group, there will be from four to five members. They will meet in 90-minute sessions over the phone or Internet every couple of weeks. There will be six meetings in total. Each member will get time in a meeting to get help from other members. Your members will reach out between meetings to provide more support when needed.

How to Use These Resources

You can use these resources to provide very useful and meaningful help during this time of crisis. You can do it from home — and you can do it for free. You don’t need to be an expert. We help you every step of the way.

Be assured that the following tools have been used many times to efficiently start very useful support groups. Just apply each tool, one at a time. They build on each other. You might get a friend to work with you as a team. ( (The following tools use the phrases “support groups” and “peer coaching groups” interchangeably.)

You can do this! Your group members will agree that your group was one of the most transformative experiences in their lives.


“It is, without exception, the most
impactful group process I have encountered, and I believe it could really help
people in these uncertain times.”
– Andy Horsnell, Social
Enterprise Solutions


Tools to Get Started

  1. How
    to Recruit Members
  2. How
    to Select the Technology for Your Group
  3. How
    to Prepare Members

Tools to Support Each Other

  1. How
    to Facilitate Support Groups

  2. Tips
    for Facilitating Virtual Peer Coaching Meetings
  3. How
    Members Can Support Each Other Between Meetings

Tools to End Your Group

  1. How
    to End Your Support Group
  2. How
    to Evaluate Your Support Group

Many Sources of Free Help

  1. Consider
    These Resources for Yourself and Others
  2. Pose
    Questions in Our Facebook Group
  3. Attend
    Office Hours With Experts
  4. Email
    Us

Optional – More Advanced Help if Desired

You do not need the following documents to facilitate your meetings. However, as you gain experience, you might become more interested in them.

  1. Advanced
    Techniques in Facilitating Peer Coaching Groups
  2. Frequently
    Asked Questions About Peer Coaching Groups
  3. Peer
    Coaching Group Basic Evaluation Questionnaire
  4. Test Your
    Knowledge of Peer Coaching Groups
  5. How
    to Acculturate Groups for Effective Facilitation

Are You Interested? Have Questions?

If so, then email us at
peersupport@StartSupportGroups.com

Please Register Your Group With Us

We have done extensive planning and development to provide these free resources and ongoing help to you. Our joy will come from knowing that people are using our help and how they are using it. We’d also like to know what else we can do for you.

We will NOT share any of your information with anyone else or use it for business solicitation. Please take one minute to fill out this online form.
Inform Us of Your Support
Group


Acknowledgements

We would like to thank these sponsoring organizations:

(Photo courtesy of LinkedIn Sale Navigator on Pexels.com)



How to End Your Support Group

Man and woman having an hand shake

How to End Your Support Group

(This page is referenced from Start a Virtual Support Group to Help With Stresses of COVID-19.)

Support groups can last from several months to several years.
Still, it’s wise to have members re-commit to each other shortly after every six meetings, including for each to sign a new coaching agreement.

The group experience can be an intense and intimate experience
for members. So when the last meeting arrives, it’s critical that members have a sense of closure about the experience and a period of time to focus on deciding how to go forward. Going forward might include members’ again committing to helping each other.

Completing a support group experience is a tribute to the members. There should be some type of celebration among them. Members should select their own form of celebration. Each group could decide to do one or a combination of the following activities.

Dedicate time in the final meeting to decide if they want to continue meeting as a group. If they want to continue meeting, they should:

  1. Decide a specific number of meetings that they will have in the next round (rather than leaving it open-ended).
  2. Have each person again sign a coaching agreement to share with each other.

Also, in that final meeting, have each member take time to share about:

  1. What the program meant to them overall.
  2. What they learned and how they can apply that learning in life and work.
  3. Their appreciation for how the other group members have helped that member.

(Photo courtesy of RUN 4 FFWPU on Pexels.com)


How to Evaluate Your Support Group

Group of People Near Wall

How to Evaluate Your Support Group

(This page is referenced from Start a Virtual Support Group to Help With Stresses of COVID-19.)

The term “evaluation” sometimes sounds a bit threatening to people, like they are afraid of being judged. However, the process of evaluating something is what often generates the most insights and learning about what they are doing. It also generates recommendations to make things even better.

The agenda for a support meeting (in the Quick Reference tool) suggests that members evaluate their current meeting by having each member share a rating of the quality of that meeting.

Below is a reference to a brief evaluation form that you could suggest right after the third and sixth meetings. Show the form to your group members to be sure that they understand it and are comfortable with it.

Ideally, someone outside of the group would gather the results and analyze them. That often produces the most honest responses from the group members because they know other members won’t be seeing their opinions of the groups.


Types of Personal Concerns That People Have Regarding the Coronavirus

Woman Wearing Face Mask

Types of Personal Concerns That People Have Regarding the Coronavirus

(This page is referenced from Start a Virtual Support Group to Help With Stresses of COVID-19.)



“I’m scared about what might happen to my family, my friends — and even to me. How do I deal with the fear?”

“I want to be more calm. How can I do that?”

“How can I deal with the stress of this situation?”

“I feel so angry. I keep blaming everyone who I think should have done something about this. I’m tired of being angry.”

“I keep asking myself, “Will I get my job back?” How do I stop asking myself that all the time?”

“I keep asking myself, “How will I pay my bills?” How do I stop asking myself that all the time?”

“This isolation is really getting to me. I feel stuck.”

“I’m grabby with my kids when we’re stuck at home. I don’t want to be like that.”

“How am I supposed to be taking care of my kids at home all day, and still be their educator?”

“I miss my friends. I want to be with them. How can I deal with this?”

“I’m scared about going out of the house. How can I get past this?”

“How can I help other people somehow — and how can I bring myself to even do that?”

“I’m tired of constantly hearing about the virus. How can I make myself do anything else?”

“I’m in an online discussion group (or course). It feels awkward. What can I do?”

“I’m staying at home with another person. We’re getting on our nerves. How can I improve this situation?”

“I’m working from home. I feel disconnected. Does my boss even know what I’m doing?”

“I need ideas about what to do with my time. I’d like to hear you brainstorm some ideas for me.”

(Other ideas about what to get personal help with in a support group?)

(Photo courtesy of Anna Shvets on Pexels.com)