Group Dynamics: Basic Nature of Groups and How They Develop

Colleagues having a Team Building

Group Dynamics: Basic Nature of Groups and How They Develop

Sections of This Topic Include

Also consider
Related Library Topics

Learn More in the Library’s Blogs Related to Group Dynamics

In addition to the articles on this current page, see the following blogs which have posts related to Group Dynamics. Scan down the blog’s page to see various posts. Also see the section “Recent Blog Posts” in the sidebar of the blog or click on “next” near the bottom of a post in the blog.


Do Your Gathering a Group or a Team?

© Copyright Carter McNamara, MBA, PhD

This might seem like a silly question, but it is not. Gatherings of less than 10-12 people are considered by organizational development consultants to be a small group. Information in this section is most useful for forming and facilitating small groups of 10-12 people or less.

Groups that are larger than that range tend to have another level of complexity not apparent in small groups. For example, the nature and needs of larger groups are often similar to those of entire ongoing organizations. They have their own various subcultures, distinct subsystems (or cliques), diversity of leadership styles and levels of communication. While certain structures are often useful in small groups, they are absolutely necessary on an ongoing basis in larger groups. For example, larger groups should have a clearly established purpose that is continually communicated, and formal plans and policies about ongoing leadership, decision making, problem solving and communication.

Life Stages of a Team

© Copyright Carter McNamara, MBA, PhD

When developing a team, it helps a great deal to have some basic sense of the stages that a typical team moves through when evolving into a high-performing team. Awareness of each stage helps leaders to understand the reasons for members’ behavior during that stage, and to guide members to behavior required to evolve the team into the next stage.

1. Forming

Members first get together during this stage. Individually, they are considering questions like, “What am I here for?”, “Who else is here?” and “Who am I comfortable with?” It is important for members to get involved with each other, including introducing themselves to each other. Clear and strong leadership is required from the team leader during this stage to ensure the group members feel the clarity and comfort required to evolve to the next stage.

2. Storming

During this stage, members are beginning to voice their individual differences, join with others who share the same beliefs, and jockey for position in the group. Therefore, it is important for members to continue to be highly involved with each other, including to voice any concerns in order to feel represented and understood. The team leader should help members to voice their views, and to achieve consensus (or commonality of views) about their purpose and priorities.

3. Norming

In this stage, members are beginning to share a common commitment to the purpose of the group, including to its overall goals and how each of the goals can be achieved. The team leader should focus on continuing to clarify the roles of each member, and a clear and workable structure and process for the group to achieve its goals.

4. Performing

In this stage, the team is working effectively and efficiently toward achieving its goals. During this stage, the style of leadership becomes more indirect as members take on stronger participation and involvement in the group process. Ideally, the style includes helping members to reflect on their experiences and to learn from them.

5. Closing and Celebration

At this stage, it is clear to members and their organization that the team has achieved its goals (or a major milestone along the way toward the goal). It is critical to acknowledge this point in the life of the team, lest members feel unfulfilled and skeptical about future team efforts.

Some Types of Teams You Could Use

© Copyright Carter McNamara, MBA, PhD

There are many types of teams you could use in the workplace. The type you choose depends very much on the nature of the results that the team is to accomplish.

1. Formal and informal teams

These are usually small groups of employees who come together to address some specific goal or need. Management appoints formal teams, that is, teams that are intentionally organized and resourced to address a specific and important goal or need. Informal teams are usually loosely organized groups of people who come together to address a non-critical, short-term purpose.

2. Committees

Committees are organized to address, major ongoing functions or tasks in an organization, and the membership of the committees often is based on the official position of each of the members, for example, committees in Boards of Directors.

3. Problem-solving teams

These teams are formed to address a particular, major problem currently faced by the organization. Often, their overall goal is to provide a written report that includes recommendations for solving the problem. Membership often is comprised of people who perceive and/or experience the problem, as well as those who can do something about it.

4. Self-directed and self-managed teams

These types of teams are increasingly used where a) team members are working to address a complex challenge in a rapidly changing environment, and b) the strong ownership and participation of members are extremely important. These types provide great latitude in how members achieve the overall results to be achieved by the teams. The role of leader in a team might change during the team activities depending on where the team is in its stage of development (see below) and/or achieving is results.


For the Category of Facilitation and Teams:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.

How to Conduct Discussion Groups

A team discussing during a meeting

How to Conduct Discussion Groups

Sections of This Topic Include

Also consider
Related Library Topics

Learn More in the Library’s Blogs Related to Discussion Groups

In addition to the articles on this current page, also see the following blogs that have posts related to Discussion Groups. Scan down the blog’s page to see various posts. Also see the section “Recent Blog Posts” in the sidebar of the blog or click on “next” near the bottom of a post in the blog. The blog also links to numerous free related resources.


Guidelines to Conduct Discussion Groups

Note that the reader might best be served to first read the topic Group Dynamics to understand the basic nature of most groups and their typical stages of development. (It’s not clear at this time if online groups have similar nature and stages.)

Typical Purpose of a Discussion Group

The purpose of the discussion technique is to ensure interaction among group members to identify, clarify, analyze and/or select an item, for example, about:

  • Issues
  • Recommendations
  • Objectives
  • Responsibilities
  • Timelines

Process for a Discussion Group

The process of the discussion technique typically includes the following steps.

  1. Specify the discussion topic and the goal to the planning group (if possible, do this step as pre-work before the next meeting). The goal is usually to identify, clarify, analyze and/or select an item.
  2. It is often best if the topic is described in the form of a “yes/no” question or a choice from among alternatives, for example, “Should we approve ___?” or “Should we hire ____?”.
  3. Specify when the discussion is to start and stop.
  4. Allow for open, unassigned exchange of information, for example, questions, suggestions or general comments until it is time to stop the discussion. Give the group a 2-minute warning when time is almost up.
  5. Facilitate to focus the discussion around the topic.
  6. Attempt to capture key points on a flipchart.

Optional:

  • Attempt to summarize the discussion by identifying conclusions or decisions from the discussion.
  • The group can make selections from the results using voting (ranking or rating) and/or consensus techniques.

Important Skills for Facilitation of Discussion Groups

The quality of the discussion group can be enhanced significantly if guided by a skilled facilitator.
All About Facilitation

Also, sound skills in meeting management ensure a clear and consistent purpose and framework in which to work toward that purpose.
Guidelines to Conducting Effective Meetings

Various Perspectives on Discussion Groups


For the Category of Facilitation and Teams:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.


Dialoguing

People-showing-speech-bubble-symbols

Dialoguing

Note that the reader might best be served to first read the
topic Group
Dynamics
to understand the basic nature of most groups and
their typical stages of development. (It’s not clear at this time
if online groups have similar nature and stages.)

Various Perspectives on Dialoguing

Facilitation
Library

Introduction to Dialogue
Bohm
dialogue

The Magic of Dialogue
On Dialogue, Culture, and
Organizational Learning

Also consider
The following are group-based methods.
Action Learning
Board
Committees

Committees
Communities of Practice
Conflict
Management

Dialoguing
Facilitation
Focus
Groups

Group Coaching
Group Conflict Management
Group
Dynamics (about nature of groups, stages of group development,
etc)

Group
Learning

Group-Based
Problem Solving and Decision Making

Large-Scale
Interventions

Meeting
Management

Open
Space Technology

Self-Directed
and Self-Managed Work Teams

Team
Building

Training
and Development

Virtual
Teams

Related Library Topics

Related Library Topics

Learn More in the Library’s Blogs Related to Dialoguing

In addition to the articles on this current page, see the following blogs which
have posts related to dialoguing. Scan down the blog’s page to see various posts.
Also see the section “Recent Blog Posts” in the sidebar of the blog or click
on “next” near the bottom of a post in the blog.

Library’s Leadership
Blog

Library’s Supervision
Blog

Library’s Team Performance
Blog


For the Category of Facilitation and Teams:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.

Related Library Topics

Recommended Books


Team Performance Management: Development (Improvement) Planning Phase

Group Presenting in Front of the Laptop

Team Performance Management: Development (Improvement) Planning Phase

© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Adapted
from the Field Guide to Leadership and Supervision in Business and
Field Guide to Leadership and Supervision for Nonprofit Staff.

Strongly Suggested Pre-Reading

Team Performance
Management: Performance Appraisal Phase


Approaches to Team Development Planning

As in our descriptions of the performance planning and performance appraisal
phases, we will continue with our example of the IT Department. So at this point
in our example, a performance plan and the performance appraisal activities
have already been conducted by the supervisor of the team.

13. If performance does not meet desired performance standards, then develop
or update a performance development plan to address the performance gap*

(See Note 1 below.) This plan clearly conveys how the conclusion was made that
there was inadequate performance, what actions are to be taken, by whom and
when. In our example, if the IT Department was not performing to desired standards,
then some forms of help (or interventions) would be provided, for example, coaching,
mentoring, training or more resources.

  • In a progressive
    approach,
    performance development can occur in real time, that is, the
    supervisor and team members would address performance issues as soon as they
    occur. The supervisor and team members would collaborate to decide what improvements
    are needed and how they might be implemented. Their decisions would be about
    any additional help that might be needed, and also the learnings so far and
    how they could advance the members’ careers.

* Note 1: Inadequate performance does not always indicate a problem on the
part of the team. For example, the performance standards may be unrealistic
or the team may have insufficient resources.

14. Repeat steps 9 to 13 until performance is acceptable, standards are
changed, the team is replaced or management decides to do nothing.

Now, near the end of the three phases, is a very good time to evaluate your
overall team management process to see what you are learning and what changes
that you want to make in order to improve the process.

Group and Team
Learning

Guidelines
for Implementation and Evaluation


Learn More in the Library’s Blogs Related to Performance Management

In addition to the articles on this current page, see the following blogs which
have posts related to Performance Management. Scan down the blog’s page to see
various posts. Also see the section “Recent Blog Posts” in the sidebar
of the blog or click on “next” near the bottom of a post in the blog.

Library’s
Human Resources Blog

Library’s
Leadership Blog

Library’s
Supervision Blog

Also consider
Related Library Topics
Employee
Performance Management
Group Performance
Management
Organizational
Performance Management


For the Category of Performance Management:

To round out your knowledge of this Library topic, you may want to review some
related topics, available from the link below. Each of the related topics includes
free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their
relevance and highly practical nature.

Related Library Topics

Recommended Books


Communities of Practice

Cheerful colleagues with laptop sitting on floor

Communities of Practice

Note that the reader might best be served to first read the
topic Group Dynamics to understand the basic nature
of most groups and their typical stages of development. (It’s
not clear at this time if online groups have similar nature and
stages.)

Simply put, Communities of Practice are voluntary groups where
members share a common priority (a problem, topic, etc.) and enhance
their learning by interacting on an ongoing basis. Groups usually
are informal and not part of an overall organization.

Sections of This Topic Include

Basics and Overviews
Starting CoPs
Some Applications
General Resources

Also consider
Related Library Topics

Learn More in the Library’s Blogs Related to Communities of Practice

In addition to the articles on this current page, see the following blogs which
have posts related to Communities of Practice. Scan down the blog’s page to
see various posts. Also see the section “Recent Blog Posts” in the
sidebar of the blog or click on “next” near the bottom of a post in
the blog.

Library’s
Leadership Blog

Library’s
Supervision Blog

Library’s
Team Performance Blog


Basics and Overviews

Communities of Practice
— a Brief Introduction

Communities
of Practice — Definition and Elements

Communities
of Practice (Wikipedia)

Communities of Practice
– An Overview

Communities
of Practice

Starting CoPs

A Startup Kit
Starting a Community of Practice (fostering relationships)
Community of Practice: Start Up Kit
Establishing
a Community of Practice to Enhance TTA

Some Applications

A
Social Aspect to Virtual Worlds

General Resources

Fred Nickols’ list
of resources


Facilitation Library

CoP Resources
Tania Jarosewich on Evaluating Communities of
Practice


For the Category of Facilitation and Teams:

To round out your knowledge of this Library topic, you may
want to review some related topics, available from the link below.
Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been
selected for their relevance and highly practical nature.

Related Library Topics

Recommended Books


Effective Committees

Cheerful-young-business-team-satisfied-with-launch-project

How to Accomplish Effective Committees

Sections of This Topic Include

How to Increase Attendance and Participation in Committees
Additional Perspectives on Effective Committees

Also consider
Related Library Topics

Learn More in the Library’s Blogs Related to Effective Committees

In addition to the articles on this current page, see the following blogs which
have posts related to effective committees. Scan down the blog’s page to see
various posts. Also see the section “Recent Blog Posts” in the sidebar of the
blog or click on “next” near the bottom of a post in the blog.

Library’s Leadership
Blog

Library’s Supervision
Blog

Library’s Team Performance
Blog


Note that the reader might best be served to first read the topic Group
Dynamics
to understand the basic nature of most groups and their typical
stages of development. (It’s not clear at this time if online groups have similar
nature and stages.)

How To Increase Attendance and Participation in Committees

To increase attendance and/or participation in committee meetings, consider
some or all of the following:

  • Ensure committee chairs understand and can convey the role of the committee
    to members, and that the chair and members have up-to-date job descriptions.
  • Ensure adequate orientation that describes the organization and its unique
    services, and how the committee contributes to this mission.
  • Remember that the organization and its committees deserve strong attendance
    and participation. Don’t fall prey to the perspective that “we’re lucky
    just get anyone.” Set a standard for the best.
  • Have ground rules that support participation and attendance. Revisit the
    ground rules every other meeting and post them on the bottom of agendas.
  • Let go of “dead wood.” It often help to decrease the number of
    committee members rather than increase them.
  • Consider using subcommittees to increase individual responsibilities and
    focus on goals.
  • Conduct yearly committee evaluations that includes a clear evaluation process
    and where each committee member evaluates the other members, and each member
    receives a written report about their strengths and how they can improve their
    contributions.
  • Attempt to provide individual assignments to the committee members.
  • Have at least one staff member participate in each committee to help with
    administrative support and providing information.
  • For board of director’s committees, monitor quorum requirements for the
    entire board (as set forth usually in ByLaws), or the minimum number of board
    members who must be present for the board to officially enact business. This
    quorum, when not met, will serve as a clear indicator, or signal, that the
    board is in trouble.
  • Develop a committee attendance policy that specifies the number of times
    a member can be absent in consecutive meetings and in total meetings per time
    period.
  • Generate minutes for each committee meeting to get closure on items and
    help members comprehend the progress made by the committee.
  • In committee meeting reports, include noting who is present and who is absent.
  • Consider having low-attendance members involved in some other form of service
    to the organization, e.g., a “friends of the organization,” or something
    like that, who attends to special events rather than ongoing activities.
  • Have a “summit meeting” with committee members to discuss the
    low attendance problem, and use a round-table approach so each person must
    speak up with their opinions.
  • Rotate in new members every year.

Additional Perspectives on Effective Committees

Facilitation Library
Best Practice Advice for Committees
Building
Successful Boards Committees

Ideas to Generate Participation in Committees
Effective Committees

Also consider
Action Learning
Board Committees
Committees
Communities of Practice
Conflict
Management

Dialoguing
Facilitation
Focus Groups
Group Coaching
Group Dynamics
(about nature of groups, stages of group development, etc)

Group Learning
Group-Based
Problem Solving and Decision Making

Large-Scale
Interventions

Meeting Management
Open Space
Technology

Self-Directed
and Self-Managed Work Teams

Team Building
Training and Development
Virtual Teams


For the Category of Facilitation and Teams:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.

Related Library Topics

Recommended Books


Team Performance Management: Performance Appraisal / Evaluation Phase

Team Performance Management: Performance Appraisal / Evaluation Phase

© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Adapted
from the Field Guide to Leadership and Supervision in Business and
Field Guide to Leadership and Supervision for Nonprofit Staff.

Strongly Suggested Pre-Reading

Team Performance Management: Performance Planning Phase


Approaches to Doing Team Performance Appraisal

As in our description of team performance planning, we will continue with our example of the IT Department. So at this point in our example, a performance plan has already been developed for the team.

9. Conduct ongoing observations and measurements to track performance.
The team’s supervisor would monitor the percentage of uptime of the computers.

  • In a progressive approach, this would also occur, and any indications that performance was not at the preferred level (as collaboratively decided by the supervisor, team and internal customers) would promptly be discussed with the team.
  • In a more traditional approach, an objective assessment tool would be used to evaluate the performance of the team. Here are a variety of online assessment tools. The progressive approach might combine an online tool with the supervisor’s monitoring.

10. Exchange ongoing feedback about performance. Feedback is information relevant to how well results are being achieved. Useful feedback is timely, feasible and understood. Ideally, feedback addresses the key activities to improve or reinforce performance. Usually, the larger the number of sources sharing feedback, the more accurate is the depiction of the team’s activities. In our example, the team’s supervisor and the lead member of the team, as well as key contacts in the internal customers’ areas, would regularly share feedback about the quality of uptime.

11. Conduct a performance appraisal (sometimes called a performance review).
A performance appraisal (or review) includes documentation of desired results, standards of performance, progress toward achieving the results, how well they were achieved, examples indicating achievement, suggestions to improve performance and how those suggestions can be followed. Traditionally, there is an annual meeting to discuss the appraisal.

In our example, the appraisal should include input from the supervisor of the team and key personnel from the internal customers served by the IT Department.

  • In a progressive approach, performance review documentation and meetings would occur more than once a year in order to remain relevant to any changes in the goals of the organization, customers and team. Any review meetings would not include any surprises for team members, as any concerns about performance would have been addressed as soon as they occurred.

12. If performance meets or exceeds the desired performance standards, then reward the team for their performance. In our example, the team members may get a letter of recognition, increased compensation or a promotion.

Next, see Team Performance Management: Development Planning Phase.


Learn More in the Library’s Blogs Related to Performance Appraisals for Employees, Teams, Processes and Organizations

In addition to the articles on this current page, see the following blogs which have posts related to Appraisals for Employees, Teams, Processes and Organizations. Scan down the blog’s page to see various posts. Also see the section “Recent Blog Posts” in the sidebar of the blog or click on “next” near the bottom of a post in the blog.


For the Category of Performance Management:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.


How to Design Agendas for Meetings

How to Design Agendas for Meetings

Copyright Carter
McNamara, Authenticity Consulting, LLC

Basic Advice for Developing Standard Meeting Agendas

Advice about designing agendas ranges from simple and straightforward to psychologically-based
analysis of how people assemble, participate and learn from meetings. The following
articles were selected for advice and samples for the most common and standard
meeting formats.

How to Construct a
Killer Meeting Agenda That is Simple and Effective (a good starter article)
7 Steps
to The Perfect Meeting Agenda
How
to Develop an Effective Meeting Agenda
How
to Write a Meeting Agenda: 5 Items You Should Always Include
How to Write
an Agenda for a Meeting
The Meeting
Agenda Sample That’ll Help You Run Productive and Efficient Meetings
Effective
Meeting Agendas with Examples

Templates for Drafting Standard Meeting Agendas

Agendas
Templates
from SmartSheet
Templates from Template.net
Google
Docs template

Also consider
Board
Meeting Agendas
Board Meeting
Minutes

Facilitating
Conflict

Meetings
Team
Evaluation
Team Members
Team
Role

Related Library Topics

Learn More in the Library’s Blogs Related to Group Performance

In addition to the articles on this current page, also see the following blogs
that have posts related to Group Performance. Scan down the blog’s page to see
various posts. Also see the section “Recent Blog Posts” in the sidebar
of the blog or click on “next” near the bottom of a post in the blog.
The blog also links to numerous free related resources.

Library’s
Leadership Blog

Library’s Supervision Blog
Library’s
Team Performance Blog


For the Category of Facilitation and Teams:

To round out your knowledge of this Library topic, you may
want to review some related topics, available from the link below.
Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been
selected for their relevance and highly practical nature.

Related Library Topics

Recommended Books


Websites with Many Free Resources for Nonprofits and For-Profits

Woman-checking-out-free-design-resources-website

Supersites: Websites with Many Free Resources for Nonprofits and For-Profits

Assembled by Carter McNamara, MBA, PhD

If you want to add a new link now to a site that provides a
large amount of free, online resources about a wide range of management
topics, please first read the short section “Add to Library”
referenced from the sidebar.

For-Profits and Nonprofits
Nonprofit-Specific Sites


Various Supersites With Information for For-Profits

The following sources provide a wide range of articles. Remember
that the vast majority of for-profit management practices also
apply to nonprofits. Exceptions are managing volunteers, doing
fundraising, having volunteer Boards of Directors, and certain
financial management practices. (Nonprofit-specific supersites
are listed later on below.)

Recommended Links

Fred
Nickols articles

SBA: Small
Business Administration Home Page

Additional Links

About.com’s listing of many management-related links
All Business.com
Ask an Expert
Better Business Bureau Resource
Library

Big Dog’s Bowl of
Biscuits – training – coffee – reference – leadership

BusinessBalls
Business
Improvement Articles

Business.com
Business Resource Center
CEOExpress
Dave Kahle
Free Sales Training Articles

Don Clark’s list of many resources
Edward Lowe Foundation
Entrenrepeurship.org
Fast Company
Librarians
Internet Index
Office Depot Small Business Resource Center
Operations, Statistics,
Strategy
QuickMBA
SCORE – Service Corps Of
Retired Executives

Small Business Advisor – helping
small and home based businesses

Small Business Home Office
advice assistance – BusinessTown

Total Business.com
Work911.com
U.S. Federal
Government Agencies


Various Supersites With Nonprofit-Specific Information

The following sources provide a wide range of articles in regard
to nonprofit organizations. Remember that the vast majority of
nonprofit management practices also apply to for-profits. For-profits
focus on generating profit and nonprofits on meeting a need in
society; however, many nonprofits have to pay very close attention
to the financial bottom line, as much as for-profits. Some differences
are that nonprofits attend specifically to fundraising to donors,
manage volunteers, and engage in public policy and lobbying (although
many for-profits also engage in public policy and lobbying).

Association
Expertise, Inc.

AXI Resources
Bridgespan Group: Nonprofit
Strategy Consulting, Executive Search and Philanthropy Advising

FirstGov
Nonprofit Gateway

Help4Nonprofits
National Alliance for
Nonprofit Organizations

Nonprofit Expert.com
Nonprofit Quarterly (subscribe
to the Newswire)



Online Reference Materials (Dictionaries, etc.)

Young lady using a laptop

Reference Materials (Dictionaries, etc.)

If you want to add a new link to an item of reference material, please read the short section “Add to Library” referenced from the sidebar.

Types of Reference Materials On This Page Include the Following

Also consider


Acronym and Jargon Finders

Dictionaries

E-mail Address Books

Encyclopedias

Glossaries

Language Translation

Library

On-Line Sources to Get Up-to-Date National and International News

Media “Watchdogs”

Business News

World News

USA, including international focus

Phone Books

Quotations (general)

Reference “Desks” (sites with multiple types of reference information)

Thesaurus

Internet Searches