About Intranets

Intranet illustration concept

About Intranets

(The library includes a related, comprehensive set of subtopics in All About Computers, Internet & Web.)

Sections of This Topic Include

Basics of Intranets
Various Perspectives

Also consider
Related Library Topics


Basics of
Intranets

There are a large number of links with useful information about intranets.
A very good site from which to start to understand all about intranets is
the following:
Intranet Road Map –
Road Map Intranet Basics

What is an Intranet?
What Is the Purpose of Having a Company Intranet?

The following FAQ (collection of Frequently Asked Questions and their
answers) will round out your knowledge about intranets.
Intranet Journal’s FAQ (called How Do I…)

Intranet FAQs: Wrangling All Those Frequently Asked Questions

Intranet Design Strategies

Various Perspectives

Create an Intranet Governance Guide
Plan, design, manage, and improve your intranet
The Intranet Professionals
Discussion Forum


For the Category of Information Technology:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.

Related Library Topics

Recommended Books


All About the Internet

Young girl on the internet with a mobile phone

All About the Internet

Assembled by Carter McNamara, MBA, PhD

NOTE: There is a vast amount of online information about the
Internet. Much of this information includes reference to the World
Wide Web. Note that writers occasionally refer to the “world”
of the Internet and World Wide Web as “cyberspace”.)
(The library includes a related, comprehensive set of subtopics
in All About Computers, Internet &
Web
.)

Sections of This Topic Include

Basics
Developing Internet Strategy
Glossaries of Internet Terms
Nonprofits (additional information for)

Also consider
Related Library Topics


Basics

Learning About the Internet

Primer to Using the Internet
Demystifying
the Internet

Electronic
Frontier Foundation

Internet Basics:
What Can You Do Online?

Making the Internet Work for You

Developing Internet
Strategy

Developing an Internet Strategy and Plan
How Can You Use the Internet?
18 Ways To Use The Internet To Make Life Just A Little Bit Better
Strategies to Use the Internet Correctly
5 Ways to Use the Internet for Self-Improvement
15 Reasons People Use the Internet

How Can You Use the Internet?

Also consider

Getting Connected to
the Internet

Glossaries of Internet Terms

Matisse’s
Glossary of Internet Terms

Glossary of Internet Terms
Glossary of Internet & Web Jargon

Additional Information
for Nonprofits

The Benton’s “25 Best Practices for Nonprofit Websites


For the Category of Information Technology:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.

Related Library Topics

Recommended Books


All About Computers, Internet and Web

Person typing on keyboard of laptop

All About Computers, Internet and Web

Assembled by Carter McNamara, MBA, PhD

The following topics are listed in the order in which a person might learn about and buy a new computer system, then connect it to the Internet and Web, and then develop and market a website.

Sections of This Topic Include

Additional Information Focused on Nonprofits


For the Category of Information Technology:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.


Computer Ergonomics (Ensuring Safe Computer Facilities)

Modern creative keyboard on computer desk

Computer Ergonomics
(Ensuring Safe Computer Facilities)

Ergonomics is about configuring computer facilities (monitors,
tables, mouse, etc.) to be safe and comfortable for users.

(Note these closely related topics in the library:

Computers, Internet & Web.

Risk Management: Guarding
against theft, disasters, etc.
Ergonomics: Ensuring
well designed and arranged resources
Facilities Management:
Development and management of buildings, offices, computers, etc.
Safety in the Workplace
About types of workplace injuries, programs to reduce accidents,
etc.

Also consider
Related Library Topics

Various Perspectives

Computer
Ergonomics

Healthy Computing
Computer Ergonomics


For the Category of Information Technology:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.

Related Library Topics

Recommended Books


Basic Guide to E-Commerce (Doing Business Over the Internet/Web)

Person holding a red smart card buying something online

Basic Guide to E-Commerce (Doing Business Over the Internet/Web)

© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC.

Table of Contents

Basics of E-Commerce (including assessments to see if your business is ready)

Getting a Computer, Connecting to the Internet, and Developing a Web Page

Understanding Electronic Data Interchange (EDI)

Understanding Electronic Data Interchange (EDI)

Building and Managing a Virtual Team

Virtual Teams

Product Development

Developing Your Online Store, Online Transactions, etc.

Online Marketing and Monetizing Your Website

Online Marketing, Advertising and Promotions, and Sales and Service

General Resources With More Help for You

Also consider
Related Library Topics

Learn More in the Library’s Blogs Related to This Topic

In addition to the articles on this current page, also see the following blogs that have posts related to this topic. Scan down the blog’s page to see various posts. Also see the section “Recent Blog Posts” in the sidebar of the blog or click on “next” near the bottom of a post in the blog. The blog also links to numerous free related resources.


Introduction and Basic Overview of E-Commerce

The Free Management Library will help you address the major considerations in setting up an e-commerce business. The considerations are as follows.

E-Commerce is Like Any Other Business, Except …

Developing a business over the Internet requires many of the same major activities as starting any other business. You should do some basic business planning. After all, you need a product. You may need funding to get your business going. You need customers. You need to market products to your customers. You need strong customer service. You need to manage purchases by customers, finances, staff and other resources.

Not All Products Are Very Compatible to Sales Over the Internet

But there are some features unique to e-commerce. Not all products are real compatible to be sold over the Internet. For example, they may require a lot of face-to-face selling. They may cost a lot to ship (a primary practice in e-commerce is that customers buy products, and you ship the products to them). You need to make sure that, because your product may be advertised to the world, that you remain in control of your ideas, or “intellectual property”.

You Need an Online “Store”

Basically, you need an “online store” to be an “e-tailer”. (Don’t fret. You may be able to outsource, or hire, a current store to work with you.) Your store will need a “merchant” account, or the ability to process your customers’ credit card transactions over the Internet. This includes needing a “secure server”, or that your online store be on a computer system that ensures that customers’ credit card numbers cannot readily be read by people who are not supposed to read these numbers. You’ll probably need some kind of online order form that customers can complete, in order to purchase your products. You may even want your the processing of customers’ order to include processing the customers’ credit card numbers right away while they’re still online and connected to your Website.

Let’s read on to understand the very basics of e-commerce.

Obviously, You Need a Website

You need to design and promote a Website. You’ll need access to expertise that can regularly design and maintain this Website for you — and it will require ongoing attention. Fortunately, there is a great deal of free information available to help you with this design and promotion.


Overviews About Getting Started (including assessments for your business)

Basics

Is E-Commerce Really Such a Breakthrough?

Assessing if Your Business is Ready for E-Commerce

Getting Started

Some “Advanced” Topics

Global E-Commerce Regulation




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Getting A Computer System for Your Business

You’ll need a computer system to manage information for your business. The size of the system depends on how much you want to do with it. However, today’s desktop personal computers (especially if they’re configured as part of a client-server system) can handle many of the demands of e-commerce. (Note that you may need a different computer system to actually host your Website, conduct financial transactions with customers, etc.)

Getting Connected to the Internet

Building, Promoting and Managing Your Website

Computer and Network Security

Etiquette in Online Communications

Understanding Electronic Data Interchange (EDI)

EDI appears to be the current standard format used by businesses to exchange documents between computers. The following links will give you a basic understanding of EDI.
What is EDI?

Developing and Managing a Virtual Team

If you are conducting business over the Internet, it’s not unlikely that you’ll use the Internet for most, if not all, of your communications with employees. You are also likely to use the Internet to communicate with collaborating organizations, suppliers, etc. You’ll benefit from reading about virtual teams, or groups of people working together primarily by using the Internet for means of communications.
Virtual Teams

What’s Involved in Designing and Managing a Product?

It will benefit the reader to have some basic sense of what’s involved in developing and managing a product or service. Read the section
Product and Service Development

(Optional Reading)
It’s common for businesses to develop a business plan whenever they start a major new venture, for example, a new organization, product line, etc. You might review the basics of business planning. These basics will include information needed in the following sections, including product creation, marketing, advertising and promoting, and sales and service, as well. See
Business Planning

Product Creation and Development

The Library topic Product and Service Management provides a complete overview of how to develop an idea into a product, how to build and regularly produce that product and how to advertise, promote and sell the product. See the following sections in that topic:

Online Stores — Basics

Now you’re read to begin selling your product over the Internet. The following links will help you set up your “virtual store” to begin transactions with customers.

(There will be more about online marketing, advertising and sales, later on below.)

Online Credit Card Processing

The ability to process credit card orders over the Internet is a major convenience to customers — if they believe their credit card numbers will remain private to the transaction.

You can learn about these services just by looking at some of the ads from businesses that offer merchant accounts.

Online Marketing and Monetizing Your Website

There is a great deal of information in the library about marketing, advertising and promoting, and sales and service. However, when these activities are carried out over the Internet, they have unique features.


General Resources With More Information for You

There are an increasing number of online resources about e-commerce. The following links will help to get you started in finding more resources.
About.com’s Electric Commerce Workbench (many, well-organized links)


For the Category of E-commerce:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.


Getting Connected to the Internet

Young lady surfing the internet on her laptop

Getting Connected to the Internet

(The library includes a related, comprehensive set of subtopics
in All About Computers, Internet &
Web
.)

Also consider
Related Library Topics

Various Perspectives

Getting Ready

Master the Basics
Set Up Computer Networks and Connections

Choosing an Internet Service Provider (ISP)

Choosing an
Internet Service Provider

10 Reasons to Comparison Shop Internet Service Providers (ISP’s)

Free ISP’s

All Free ISP
Free Internet Access Definitions
Free ISP Comparison Table


For the Category of Information Technology:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.

Related Library Topics

Recommended Books


Cloud Computing

Smiling-man-holding-cloud-computing-symbol

Cloud Computing

(The library includes a related, comprehensive set of subtopics
in All
About Computers, Internet & Web
.)

Also consider
Related Library Topics

Various Perspectives on Cloud Computing

What is Cloud Computing? Examining and Defining
Cloud Computing

What is Cloud Computing Anyway?

What Cloud Computing Really Means

Should You Move Your Small Business to the Cloud?
Importance of Cloud Computing for Small Businesses
Cloud Computing Creates Computer Crises


For the Category of Information Technology:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.

Related Library Topics

Recommended Books


Planning and Buying a Small Computer System

A person holding a mouse on a desk

Planning and Buying a Small Computer
System

(The library includes a related, comprehensive set of subtopics
in All About Computers, Internet &
Web
.)

Sections of This Topic Include

System Planning
Recommendations for Purchasing

Also consider
Related Library Topics


System
Planning

Getting Advice from the Small Business Administration
Key Questions When Planning a Computer
System

Technology Needs

Recommendation
for Purchases

Top Ten Things to Consider When Buying a Computer
Top 5 Tips for Buying a New Computer
How to Buy a Computer
What is a laptop?


For the Category of Information Technology:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.

Related Library Topics

Recommended Books


Storytelling for Personal and Professional Development

Smiling woman explaining project to colleague

Storytelling for Personal and Professional Development

Sections of This Topic Include

Also consider
Related Library Topics

Learn More in the Library’s Blogs Related to Storytelling

In addition to the articles on this current page, see the following blogs which have posts related to Storytelling. Scan down the blog’s page to see various posts. Also see the section “Recent Blog Posts” in the sidebar of the blog or click on “next” near the bottom of a post in the blog.


Unleashing the Power of Your Story (Part I)

Copyright Steve Ober, PhD

“When we know the facts about people, we know what they are. When we know their stories, we know who they are.” John Quincy Adams

Leadership, Systems, and Stories

One of the most powerful ways to understand your leadership, and the reasons you behave and lead as you do, is to understand your systemic story.

Out of my work over the past 25 years with individual executives, executive teams, and large organizational change projects–and from my work with David Kantor, one of the leading family systems therapists and systems consultants in the U.S.–I have developed a powerful leadership coaching process, Creating your Leadership Story. Story work helps leaders make major improvements in their performance in short periods of time. Clients report that, in 2-3 hours of coaching, they create significant positive changes that stay with them over the long haul.

Leaders who choose to do story work learn to see Events–how they respond to particularly difficult leadership challenges. They come to recognize their Patterns of behavior and implicit assumptions, both those that have helped them create desired results and those that have gotten in their way. And, they discover Structure–how Patterns are rooted in their systemic story, the story that reflects how they initially learned to operate in systems.

Many clients describe seeing the connection between their present day leadership and their deep story as transformational. They make a fundamental shift in how they view themselves in the world and as leaders. But the work does not stop there. They then create a new story that is aligned with the results they want to create and the kind of leader they want to be; they identify new behaviors and assumptions; and they practice their new approaches to produce quantum leaps in their leadership effectiveness.

This post is the first of a series in which I will discuss what I mean by “story”, why your deep story is central to how you lead, why seeing your deep story is a powerful way to make desired changes in your leadership, and how you can go about doing that. Also, I will review the broader context for our stories—the theory underlying story work; stories in the context of our life cycle; and our individual and cultural myths, where these mythic stories come from, why we tell them, and what we can learn about ourselves and our world by paying more attention to them.

Questions to Ponder

Have you ever been in the middle of a leadership situation and felt, “I’ve been here before”? The content of the situation may be new, but you still have an underlying “deja vu all over again” experience.

Have you ever experienced a tough, high-pressure situation that was important for you to deal with effectively, but you felt stuck? You may have experienced yourself trying the same things over and over again, each time trying a little harder, and each time feeling more stuck. As in the proverbial tar baby story, the harder you pushed, the more you got entangled.

Conversely, you have probably experienced leadership situations that came out wonderfully despite huge challenges; you were successful and felt great, you performed to the max, and your energy flowed naturally and organically. You may or may not have known why things went so well, but you knew that they did, and you knew you felt great.

Most often, these kinds of instances reflect your deep systemic story.

What is a Systemic Story?

Your systemic story is the story you have told yourself about your experience in systems, particularly the first system of which you were a part. It reflects how you learned to survive and operate in systems; for example, your deep story reflects how you learned to:

  • Relate to key players in your life
  • Be successful
  • Get noticed, or avoid getting noticed
  • Take risks, and protect yourself
  • Respond to authority, and exert your own authority
  • Give and receive love

At its core, your deep story is the internal narrative you have created about your experience of the human condition. As such, it is central to who you are as a human being and as a leader.

What you can do—a first step

If you want to learn to see your story and how it influences your present day leadership behavior, to learn how to keep the parts of your story that serve you well and change the parts that do not, start observing yourself. As a first step, “stand on your own shoulder”, or “on the balcony” and watch yourself doing what you do. Pay particular attention to how you handle the toughest leadership challenges. Notice your thoughts, your feelings, and your behavior. In our next post, you will start to learn what to do with the things you have observed. Eventually, you will learn how to unleash the power of your story and make your life as a leader more consistent with who you truly want to be and what you deeply yearn to accomplish.

Also consider

Additional Perspectives on Storytelling


For the Category of Interpersonal Skills:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.


Skills in Questioning (How to Question Others)

Business lady questioning a man seated looking at the tab screen

Skills in Questioning (How to Question Others)

Sections of This Topic Include

Also consider these topics

Learn More in the Library’s Blogs Related to This Topic

In addition to the articles on this current page, see the following blogs which have posts related to this topic. Scan down the blog’s page to see various posts. Also see the section “Recent Blog Posts” in the sidebar of the blog or click on “next” near the bottom of a post in the blog.


Skills in questioning are very useful in many applications, including interviewing, coaching, designing questionnaires and interpersonal relations. They also are useful in asking oneself and others various questions to help them reflect on their experiences and to learn.

Traits of Destructive and Traits of Useful Questions

© Copyright Carter McNamara, MBA, PhD

Traits of Destructive Questions

Before suggesting guidelines to conduct supportive questioning, it is important for you to know what types of questions to avoid. Consider these guidelines:

  1. Avoid asking questions that can be answered simply with “yes” or “no.” You and your employee gain little understanding or direction from such pointed questions that have such short answers. Instead, consider questions that start with “What,” “How,” “When” and “Where.”
  2. Avoid leading questions. Leading questions are questions that are asked to lead another to a certain pre-determined conclusion or insight. Those questions can be perceived by the other as manipulative and dishonest. Leading questions often can be answered with “yes” or “no,” for example, “You did what I suggested, right?”
  3. Avoid frequently asking questions that begin with “Why.”

Those types of questions can leave others feeling defensive, as if they are to be accountable to you to justify their actions. That feeling of defensiveness can damage feelings of trust and openness between you and your employees.

Traits of Useful Questions

Consider these guidelines:

  1. Where possible, use open-ended questions. Open-ended questions are those that are not answered with “yes” or “no.” They generate thinking and reflection on the part of the person you are coaching. They also ensure that the person keeps focused in the coaching session.
  2. Focus questions on the here-and-now. The goal of coaching is to help the person to go forward by changing how he/she looks at the problem, identifying realistic actions to take, and learning from those actions.
  3. Ask questions to clarify what the other is saying. Clarifying questions help you and the person you are coaching to understand the key point or “bottom line” of what he/she is saying. They often lead to discovering the root cause of issues.
  4. Ask questions about the person’s perspectives, assumptions and actions. Adults can learn a great deal by closely examining their own thinking. Often, they struggle because of inaccurate perceptions or assumptions. Therefore, ask questions about their thinking, assumptions and beliefs about current priorities. Do not ask lots of questions about other people – you cannot coach people who are not with you.
  5. Ask the other person for help. It can be powerful when you show enough trust and confidence in the relationship with your employee that you can ask him/her for help with helping them. For example, you might ask, “What question should I ask you?” or “What additional questions should I be asking now?”

How Powerful Are Your Questions?

© Copyright Pam Solberg-Tapper

A fundamental skill in the coach’s toolbox is the ability to ask powerful questions. Powerful questions evoke clarity, introspection, lend to enhanced creativity and help provide solutions. Questions are powerful when they have an impact on the client which causes them to think.

These provocative queries spark “epiphanies” or “ah-ha” moments within the client which can radically shift their course of action or point of view.

Learning to ask powerful questions will help you augment your personal and business communication. The most effective powerful questions begin with “What” or “How”, are short and to the point. When questioning, be genuinely curious about the person you are speaking to.

Here are some powerful questions that can help you be more effective in many situations.

  1. What do you want?
  2. What will that give you?
  3. What is important about that?
  4. What is holding you back?
  5. What if you do nothing?
  6. What is this costing you?
  7. How much control do you have in this situation?
  8. What do you need to say “no” to?
  9. How can you make this easy?
  10. What options do you have?
  11. What will you do? By when?
  12. What support do you need to assure success?
  13. How will you know you have been successful?
  14. What are you learning from this?

Traits of Strategic Questions

A strategic question (from “Strategic Questioning” by Peavey, in In Context, No. 40):
1. Creates motion — Gears to “How can we move?”
2. Creates options — Instead of “Why don’t you ..?”, asks “Where would you …?”
3. Digs deeper — “What needs to be changed?” “What is the meaning of this?”
4. Avoids “why.
5. Avoids “yes” and “no” questions — These leave the presenter in a passive or uncreative state.
6. Empowers — “What would you like to do?”
7. Asks the unaskable questions.

Some Examples of Powerful Questions to Ask

1. How important is this?
2. Where do you feel stuck?
3. What is the intent of what you’re saying?
4. What can we do for you?
5. What do you think the problem is?
6. What’s your role in this issue?
7. What have you tried so far? What worked? What didn’t?
8. Have you experienced anything like this before? (If so, what did you do?)
9. What can you do for yourself?
10. What do you hope for?
11. What’s preventing you from …”
12. What would you be willing to give up for that?
13. If you could change one thing, what would it be?
14. Imagine a point in the future where your issue is resolved. How did you get there?
15. What would you like us to ask?
16. What have you learned?

Types of Questions

Some Questions Used — and Avoided — By Coaches

Personal and professional coaches are experts at asking good questions.

Additional Perspectives on Skills in Questioning


For the Category of Interpersonal Skills:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.