Big Ideas – A Parable
By Guest Blogger: Geoff Rotunno www.linkedin.com/in/geoffrotunno People are always asking me where I get all…
Barb Lyon
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Barb Lyon’s posts
Showing Customer Love
If you are going to proclaim that you care, then you should truly demonstrate it.…
Customer Relationship Management
Do You Know What Is Important to Your Customers?
We’ve all heard the saying “knowledge is power.” What we often forget to do is…
Customer Relationship Management
Satisfied Customers – Do You Know if Yours Are?
In our world of customer service, it is our mission to keep customers. “It is…
Customer Relationship Management
Empowered Employees for an Unequivocal Customer Experience
Whether you are part of a small or a large organization, you have the same…
Customer Relationship Management
Outstanding Customer Service – A Call Out to Leadership
Outstanding Customer Service – A Call Out to Leadership Think about it. How hard can…
Customer Relationship Management
Customer Service Strategies – Live Chat
Outstanding customer service strategies is making your customers feel like you understand their needs and…
Customer Relationship Management
Customer Service Strategies…Self-Help is IN
Help Thyself. It is the ‘it’ strategy these days. It makes good business sense. Outstanding…
Customer Relationship Management
Onboarding – How Do You Welcome Your New Customers?
Usually I end my posts with a quote to provoke further exploration of these Customer-Centric…
Customer Relationship Management
Mapping your Customer Experience Strategy
Who Owns the Customer Experience in your Organization? Answer: Everyone Should. Who drives the Customer…
Customer Relationship Management
Customer Experience – Is it in your Company Kool Aid?
Customer Service is just one piece of the entire Customer Experience. When was the last…
Customer Relationship Management
My Top 5 Customer Service Metrics
Let’s be clear: if you’re not measuring any part of your service delivery, you are…
Customer Relationship Management
Customer Service Basics
The first question you should ask yourself…How do you measure customer satisfaction? If you are…
Customer Relationship Management
What is Customer Service?
Welcome to the new Customer Service discussion: Servicing a customer is a part of every…
Customer Relationship Management
Welcome to the Customer Service blog!
I’m Barb Lyon and I’m the host of this blog. You can read more about…