Some Frameworks and Models of Project Management

The following list was graciously contributed by Marc Bonnemains, and is from a LinkedIn discussion about project management.

The following items are referred to as frameworks and models. Many people distinguish between the two, and might explain that a framework is a structure within which an activity occurs, but a model also describes the functioning relationship between the activities within that structure. The following items are not individually classified as a framework or model.

  1. Of course the PMBOK and others – www.pmi.org
  2. IPMA Compétence base line – http://www.ipma.ch
  3. APM Body of knowledge – http://www.apm.org.uk
  4. La conduite de projets à l’IN2P3 – http://www.in2p3.fr
  5. HERMES – La méthode suisse de conduite de projets –
    http://www.hermes.admin.c
  6. Japanese Project Management – Project and Program Management for Enterprise Innovation (P2M) – http://www.pmaj.or.jp/ENG/index.htm
  7. IEEE Software Engineering Standards – http://www.ieee.org/web/publications/subscriptions/prod/standards_overview.html
  8. ADePT Methodology is new approach to managing a project to a successful completion – http://www.adeptmanagement.com/ourservices/adept.html
  9. COTA – http://www.cota.be/
  10. Peace Corps – Peace Corps Programming and Training Manual –
    http://www.peacecorps.gov/index.cfm?shell=library.comdev
  11. Some others links : Papers, Links and Project Management Resources –
    http://www.mosaicprojects.com.au/index.html

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For more resources, see the Library topic Project Management.

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7 Important Principles of Total Quality Management

A-woman-addressing-a-team-on-quality-management

Guest post from Quin Harris

Total Quality Management (TQM) is an approach that organizations use to improve their internal processes and increase customer satisfaction. When it is properly implemented, this style of management can lead to decreased costs related to corrective or preventative maintenance, better overall performance, and an increased number of happy and loyal customers.

However, TQM is not something that happens overnight. While there are a number of software solutions that will help organizations quickly start to implement a quality management system, there are some underlying philosophies that the company must integrate throughout every department of the company and at every level of management. Whatever other resources you use, you should adopt these seven important principles of Total Quality Management as a foundation for all your activities.

1. Quality can and must be managed

Many companies have wallowed in a repetitive cycle of chaos and customer complaints. They believe that their operations are simply too large to effectively manage the level of quality. The first step in the TQM process, then, is to realize there is a problem and that it can be controlled.

2. Processes, not people, are the problem

If your process is causing problems, it won’t matter how many times you hire new employees or how many training sessions you put them through. Correct the process and then train your people on these new procedures.

3. Don’t treat symptoms, look for the cure

If you just patch over the underlying problems in the process, you will never be able to fully reach your potential. If, for example, your shipping department is falling behind, you may find that it is because of holdups in manufacturing. Go for the source to correct the problem.

4. Every employee is responsible for quality

Everyone in the company, from the workers on the line to the upper management, must realize that they have an important part to play in ensuring high levels of quality in their products and services. Everyone has a customer to delight, and they must all step up and take responsibility for them.

5. Quality must be measurable

A quality management system is only effective when you can quantify the results. You need to see how the process is implemented and if it is having the desired effect. This will help you set your goals for the future and ensure that every department is working toward the same result.

6. Quality improvements must be continuous

Total Quality Management is not something that can be done once and then forgotten. It’s not a management “phase” that will end after a problem has been corrected. Real improvements must occur frequently and continually in order to increase customer satisfaction and loyalty.

7. Quality is a long-term investment

Quality management is not a quick fix. You can purchase QMS software that will help you get things started, but you should understand that real results won’t occur immediately. TQM is a long-term investment, and it is designed to help you find long-term success.

Before you start looking for any kind of quality management software, it is important to make sure you are capable of implementing these fundamental principles throughout the company. This kind of management style can be a huge culture change in some companies, and sometimes the shift can come with some growing pains, but if you build on a foundation of quality principles, you will be equipped to make this change and start working toward real long-term success.

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For more resources, see our Library topic Quality Management.
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Organic Approach to Problem Solving

A businessman trying to resolve a work problem

When planning, it’s extremely important to match the nature of the planning process to the nature of the planners. For example, not all cultures prefer a linear, sequential approach to planning, that is, to decide mission, vision and values then subordinate goals and associated objectives.

One of the most challenging aspects of any strategic planning process is the strategizing — deciding how to address strategic issues and goals. This aspect is particularly important to match to the nature of the planners. For example, it might be useful to use a more organic approach to problem solving.

People in some cultures might believe that it can be quite illusory to believe that problems are identified and solved. These people might believe that the:

  • Dynamics of organizations and people are not nearly so linear and mechanistic as to be improved by solving one problem after another.
  • Quality of one’s life comes from how one handles being “on the road,” rather than from “arriving at the destination.”
  • Quality comes from the process of fixing problems, rather than from having fixed the problems.
  • Organic approach to strategic planning is probably more effective than other major approaches, such as goals-based or issues-based.

If this perception is broadly held in the organization, then try to accommodate it through selection of an appropriate planning process (such as organic strategic planning) or other techniques, such as story telling. If the planning group includes some people with any of these views, then consider mixing the techniques in order to satisfy some of the people some of the time.

Perhaps the following quote best describes the organic perspective:

“All the greatest and most important problems in life are fundamentally insoluble …
They can never be solved, but only outgrown. This “outgrowing” proves
on further investigation to require a new level of consciousness.
Some higher or wider interest appeared on the horizon and
through this broadening of outlook, the insoluble lost its urgency.
It was not solved logically in its own terms,
but faded when confronted with a new and stronger life urge.”

Carl Jung, Psychological Types, Pantheon Books: London, 1923.

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Carter McNamara, MBA, PhD – Authenticity Consulting, LLC – 800-971-2250
Read my weekly blogs: Boards, Consulting and OD, Nonprofits and Strategic Planning.

Some Unique Nonprofit Board Models (Part 1 of 2)

Man writing on a table in a meeting room with a schedule drawn out behind him

As demands for Board effectiveness and accountability continue to grow, research and discussions about how Boards might operate differently, continue to grow, as well. There are a variety of new ideas for Board models.

Networked Governance

David Renz suggests that the effectiveness of governance could be enhanced when we realize that governance can include organizations and activities that go beyond the role of the Board in an organization. Nowadays, many nonprofit services to a community are often delivered across a network of organizations and, thus, the distributed governance of that network is a key point in the effectiveness of those services. Renz mentions the advantages of the perspective on networked governance and also mentions the difficult challenges inherent in that perspective, for example, how can individual nonprofits and Boards influence the overall network and how can we ensure that individual Boards are doing their fiduciary responsibilities. See Exploring the Puzzle of Board Design: What’s Your Type? by David Renz.

System-Wide Governance

Judy Freiwirth asserts that the traditional “top down,” “command and control” paradigm of Boards actually gets in the way of the nonprofit’s successfully working toward its mission. She suggests that the governance responsibility to be shared among constituents, including members, staff and Board. In System-Wide Governance, Board members are from the community and constituency. Although, governance is very democratic in nature, Board members do perform some legal and fiduciary responsibilities. She mentions the Whole Scale Change methodology as an example of how constituency-based planning and operations can be successful. See System-Wide Governance for Community Empowerment by Judy Freiwirth and Maria Elena Letona.

Community-Driven Governance: Governing for What Matters

Community-Driven Governance is a framework that defines a Board’s primary purpose as leadership towards making a significant, visionary difference in the community the organization serves. The Board’s work centers around an annual plan that aims first and foremost at the difference the organization will make in the community. The plan then addresses the organizational infrastructure needed to implement that plans. The approach is intended to be simple enough for any Board to put into practice, while comprehensively addressing first the ends, and then the means for which a Board will hold itself accountable. The approach also aims to avoid a typical problem in Boards when they attend primarily to internal operations, rather than truly representing the needs of stakeholders. See Governing for What Matters by Hildy Gottlieb .

Our next post will explain the Relationship Model, Nested Boards and the Policy Governance Model.

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Carter McNamara, MBA, PhD – Authenticity Consulting, LLC – 800-971-2250
Read my weekly blogs: Boards, Consulting and OD, Nonprofits and Strategic Planning.

A Definition of Supervision

a-manager-supervising-and-controlling-a-department

Supervision is a widely misunderstood term. Many people believe it applies only to people who oversee the productivity and development of entry-level workers. That’s not true.

The term “supervisor” typically refers to one’s immediate superior in the workplace, that is, the person whom you report directly to in the organization. For example, a middle manager’s supervisor typically would be a top manager. A first-line manager’s supervisor would be a middle manager. A worker’s supervisor typically would be a first-line manager.

Supervisors typically are responsible for their direct reports’ progress and productivity in the organization. Supervision often includes conducting basic management skills (decision making, problem solving, planning, delegation and meeting management), organizing teams, noticing the need for and designing new job roles in the group, hiring new employees, training new employees, employee performance management (setting goals, observing and giving feedback, addressing performance issues, firing employees, etc.) and ensuring conformance to personnel policies and other internal regulations.

Supervisors typically have strong working knowledge of the activities in their group, e.g., how to develop their product, carry out their service, etc. Many also use the term “supervisor” to designate the managerial position that is responsible for a major function in the organization, for example, Supervisor of Customer Service. For more information, see All About Supervision.

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Carter McNamara, MBA, PhD – Authenticity Consulting, LLC – 800-971-2250
Read my weekly blogs: Boards, Consulting and OD, Nonprofits and Strategic Planning.

Welcome to the Supervision Blog!

A welcome signage

We’re Carter McNamara and Marcia Zidle, co-hosts of this blog. You can read more about us next to our pictures in the sidebar. This blog will be about various aspects of supervision, and will focus especially on practical tips and tools in posts published at least once a week, including posts from guest writers. You can learn more about this blog by clicking on the About link just under the header.

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Setting Yourself Apart — Unique Selling Proposition

Being unique jigsaw business concept

(Guest post from Michael Zipursky.)

Lack of focus.

That’s one of the biggest mistakes you can make as a consultant. It doesn’t matter what industry you’re in, whether you’re a marketing, management, or public relations consultant (or any other type of consultant for that matter). The client of today has almost infinite possibilities to choose from when it comes to selecting a service provider to help them. And if you fail to give them an overwhelming reason to do business with you, they simply won’t.

Today, at the click of a mouse, a potential customer can leave you and your business in the dust as they scoot off to find someone that does a better job of catching their interest and engaging them. So how can you stand out in such a crowded consulting marketplace? Let me introduce you to the Unique Selling Proposition – widely known as the USP – and how your business can benefit from it.

A USP is a memorable statement about your product or service that gives your customers a compelling reason to buy from you. There are two components to the USP.

  1. It must be “unique”, meaning the claim you make should only be able to be made by you or at least be original, ie. none of your competitors are making it.
  2. And it must include a “selling proposition”, the reason why your customer should buy your product or service.

When every business in your industry is saying the same thing: “High quality” “Customer satisfaction” and all that other hoopla… the best way to differentiate your business is by making your difference stand out.

Let’s take a look at one of the most memorable USPs around: “When your package absolutely, positively has to get there overnight.” That one statement from FedEx, repeated all through its marketing and advertising, over time propelled them to the top of their industry.

Let’s take a look at another one: “Fresh, hot pizza delivered to your door in 30 minutes or less.” Dominoes dared to be the first to make a bold promise to the consumer about delivering pizza right to their door and getting it there in a timely manner.

The key to a winning USP is to make sure that you not only state what is unique about your product, but also how it benefits your customers. To create a USP for your consulting business take a look at your competitors and try to find gaps of unfilled customer needs around things like the guarantee offered, speed of service, superior quality, and better prices to name a few. Don’t just use those words as jargon though, figure out what your customers want that no one else is offering or talking about, and then craft your USP in easy to understand language so that it speaks directly to your customers.

The next step is getting the word out. Include your USP in all of your marketing materials, advertisements, signs and other communications. Remember, your potential customers aren’t looking for more options. They’re looking for the right one. Stand up, stand out and you’ll be well on your way to attracting more business.

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Michael Zipursky is a marketing consultant and co-founder of Business Consulting Buzz – a site that features articles, interviews, tips and more to help you set your consulting fees and become a more successful consultant.

Project Management, Leadership and Making the Right Decision

A guest post from Patrick d’Astous , chief scientist at Smartbox Software.

A project manager puts, by trade, or by choice, his credibility on the line every day. Another way to say this is “a project manager is as good as his/her last project’s perceived success”. Compared to traditional management and its long term objectives, success as a project manager is easily measured.

I like to compare this situation to my years spent in the army where the achievement of a junior officer was related to his leadership and decision making skills. Although a project manager’s authority is given through the project charter, he will not succeed with formal authority alone. Expert authority or the respect achieved through decision making abilities is paramount to a project manager’s success.

How do you achieve a good level of expert authority?

By making better decisions of course!! A good officer (oops, I meant project manager) elaborates a sound plan based on recognized project management best practices knowing the project plan itself will need to be adapted as soon as the real action starts. Why? You will say risks of course. Yes, your project plan must take into account risks and bravo if you have a contingency plan for every perceived risk. I say this is not enough; a good project manager must be able to recognize a situation (foreseen or totally out of nowhere) and react accordingly to achieve a successful outcome. If he can do so repeatedly, he will then achieve expert authority.

Project process, best practices and audits

The army has best practices or Standard Operating Procedures that date a few thousand years (Sun Tzu anyone?) which are still applied today when planning. The first thing you learn during officer basic training is the process of planning. Audits are ingrained in the authoritative hierarchy of the army to ensure all the details have been looked at. Although project management is a younger field, individual experts and organizations alike have worked hard to propose processes, best practices and audit mechanisms. The goal here is to ensure the details have been taken care of so you can:

  • Plan better and reduce the risks associated with a faulty plan.
  • Recognize a potentially difficult situation and react accordingly.

So you, the junior or casual project manager, I have one piece of advice for you : ensure you are applying PM best practices when planning. You will then be in a position to make better decisions and achieve success.

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For more resources, see the Library topic Project Management.

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Patrick d’Astous is chief scientist at Smartbox Software in Montreal. Smartbox commercializes Project Scheduling Smart Assistant, a Microsoft Project add-on that provides contextual advice to the project manager based on his actual project plan’s strength based on common PM best practices and standards.

A First Set of Questions to Ask Your Potential Client

Female employee raising hand for asking question at conference in office boardroom

Consulting books often suggest a sequence of steps or phases that a consulting project goes through. The nature of the sequence depends on the perspectives of the authors of the books. The initial phase has been referred to by a variety of names, for example, Start-Up and/or Entry. (Some books even mention these two terms as two different phases in the sequence.)

Regardless of the name of the step or phase, the consultant can learn a great deal about the client — and even get a sense for the likelihood of the client’s participation in (and thus, success of) the project — by asking useful questions when first meeting the client. The questions can also impress the client with how thoughtful and thorough you are. (The questions are NOT to discern whether the client is ready for a project — those are a different set of questions). Here are some questions that have been useful to me over the years in order to learn more about the client and the potential project.

(NOTE: The client might refer to the need for the project as an “issue,” if there is a current, major problem, or as a “goal,” if the project is to make good things even better. When asking questions, use the term that your client uses. For the sake of simplicity and clarity, most of the following questions use the term “issue.”)

  1. Is the situation a problem or issue?
    (If it is a “remedial” situation, then there’s a much greater likelihood that the client will be very energized to participate in the project.)
  2. Or, are things OK now, but the project would make things even better?
    (If this is the case, it might be a challenge to keep the client energized.)
  3. Who first asserted the need for a project, or for change? External stakeholders, such as investors or customers?
    (If so, then the client might be very motivated to move things along in the project. If external stakeholders were involved, then they might want to be on a Project Team during the project.)
  4. Or, did internal stakeholders suggest the project?
    (If so, it will be even more important to cultivate strong buy-in of organization members.)
  5. Did the need for a project suddenly arise or has it been planned for a while?
    (If it suddenly arose, there might be more likelihood of stronger client participation in the project.)
  6. How long ago did the need for the project arise?
    (If it was recent, then there’s more likelihood that the client will show stronger participation in the project.)
  7. Did your client try any strategies to address the issue before?
    (If so, what did they try? Training? If all they tried was training, then they might have a very short-term view of how to fix things.)
  8. What did your client want to accomplish in their previous efforts to address the issue?
    (It’s extremely important to understand what they consider to be “success” for now.)
  9. How did your client decide what to try?
    (The answer to that question will tell you how your client makes decisions — by one person or by consensus. )
  10. What were the results of their efforts? How did your client measure success?
    (Did they take a systematic approach or an impulsive approach? The answer to that question tells you a lot about whether you’ll need to persuade them to be more methodical or not.)
  11. Did your client make any effort to manage change, when addressing their issue?
    (That question starts to alert them to the need to carefully manage change, and opens the door for you to start teaching them.)
  12. How did they decide to seek assistance?
    (The answer to that question will reveal how they made decisions, but also why they are considering you.)
  13. Did your client establish criteria for selecting a consultant, for example, do a Request for Proposal?
    (If they did an RFP, they very likely are quite thorough in analyzing their issue and in ensuring they get the best consultant. They probably will be the same way with you.)

Also see

  1. The topic Consultants in the Free Management Library.
  2. Phase 1 of the consulting process.
  3. Assessing Client’s Readiness for Change.

Carter McNamara, MBA, PhD – Authenticity Consulting, LLC – 763-971-8890
Read my weekly blogs: Boards, Consulting and OD, Nonprofits and Strategic Planning.

Role of the Nonprofit Board Fundraising Committee

Nonprofit team brainstorming for fundraising ideas

One of the biggest misconceptions about the Fundraising Committee is that its members are to do the fundraising for the nonprofit. No, the job of the Fundraising Committee is to ensure that the fundraising is done very well. The actual fundraising should be done by all Board members, with various staff members supporting those Board members.

What’s the Primary Role of Any Board Committee?

The role of any Board Committee is, at a minimum, to ensure “best practices” in the activities, or the function, that the committee is assigned to. Just like people need to do certain things to stay healthy (such as eat, sleep and exercise), organizations need to do certain activities, too. Many people might refer to those activities as “best practices.” (There are many strong feelings about whether “best practices” even exist, but most people would assert that the phrase has more usefulness than not.)

When recurring crises occur, it’s usually because people are attending only to what’s urgent and not to what’s important. Best practices ensure that the most important activities are done. So Board committees should ensure “best practices” are implemented in the major functions in an organization, for example, in Board operations, planning, marketing, staffing, finances and (in the case of nonprofits) fundraising.

What’s the Primary Role of a Fundraising Committee? What Are Its Ongoing Responsibilities?

Notice the nature of the following activities — how they are not focused on very near-term, detailed tasks for Committee members to raise money. The following responsibilities should be included on a work plan for a Fundraising Committee. Notice that the activities are recurring — they should be done on an ongoing basis.

1. Ensure there’s a specific fundraising target

How much money needs to be raised? Usually the amount is the difference between expected revenues and expenses. Usually those revenues and expenses are identified during strategic or program planning.

2. Ensure prospect research occurs to identify how much money might be raised from different types of resources

Good prospect research will look at the nature of the nonprofit’s services and its locale, and identify similar nonprofits and the sources of funding used by them. For example, similar nonprofits might have raised 50% of funds from individuals, 20% from government contracts, 20% from grants and 10% from fees. That profile suggests the mix that the nonprofit might aim for. Good prospect research will go beyond searching a database of foundations to submit proposals to.

3. identify specific, potential sources of funds from a diverse mix of sources

Now the nonprofit is ready to start selecting specific sources of funds from individuals, foundations, government and/or fees. These activities should result in the names of specific sources, for example, names of people, foundations and government agencies, and/or the specific amounts of fees to charge for certain services. (The amounts of fees to charge might be recommended by, for example, a Marketing Committee.)

4. Develop an action plan about who is going to approach what source, how and by when

This responsibility includes identifying which Board members will approach what source, along with what staff members will support those Board members. All Board members should have assignments, not just the members of the Fundraising Committee.

5. Compile the results of items 1, 2, 3 and 4 into a Fundraising Plan that is approved by the Board

The Plan should include more than merely a listing of what foundations to approach. The Plan becomes the roadmap for generating sufficient revenue. It should include realistic expectations from a diversity of sources, and justify how those sources were identified. It should include an action plan (from step 4) that the Fundraising Committee ensures is implemented on a timely basis.

6. Ensure effective administrative systems to track grants and donations

As funding comes into the nonprofit, its various sources and amounts must be closely and accurately documented. Acknowledgements and receipts must be provided back to donors. Grant requirements must be monitored to ensure they are met. In the United States, fundraising information must be included on the IRS Form 990.

Summary — Job of the Fundraising Committee is to Ensure Planful, Strategic Fundraising

So, again, notice that the job of the Committee is NOT to just ask the Executive Director to provide a list of foundations to write grants to. It’s much more strategic than that. And its responsibilities are recurring — Committee members should never say they don’t have anything to do.

Members of the Fundraising Committee should not be picked because they are “big names” or “big pockets.” Popular and rich people rarely want to serve on Fundraising Committees. Many times, they’d rather write a check, than be expected to attend monthly meetings. And foundation officers see right through the “game” of listing big names on a list of Board members. Instead, select members who know how to think strategically, develop a plan and ensure that the plan is implemented.

Also see

What do you think?

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Carter McNamara, MBA, PhD – Authenticity Consulting, LLC – 800-971-2250
Read my weekly blogs: Boards, Consulting and OD, Nonprofits and Strategic Planning.