Proving Reputation is Your Most Valuable Asset
Protecting your reputation is a prime crisis management concern We’ve said for years that reputation…
Jonathan & Erik Bernstein
Subscriber
Jonathan & Erik Bernstein’s posts
The Evolution of PR
We’ve seen some big changes The way we do crisis management, and PR in general,…
Organization Development
Officials Turn to Twitter for Crisis Management after LAX Shooting
Incident demonstrates why Twitter is ideal for quickly spreading information to your stakeholders When your…
Organization Development
U.S. Schools Neglecting Disaster Crisis Management
Surprising number of states not requiring schools to prepare for disasters We send our kids…
Organization Development
Lack of Focus Hurts Social Media Crisis Management Efforts
It helps to stick to familiar ground when it comes to social media crisis management…
Organization Development
Hey Delta, Are You Smarter Than a 4th Grader?
Belatedly thwarting a grade schooler’s scheme is nothing to gloat about Most American airlines have…
Organization Development
Crises Cost $56 Billion in First Half of 2013
Still don’t think crisis management should be a priority? We all know that crises can…
Organization Development
Shutdown Cripples CDC’s Ability to Assist With Salmonella Outbreak
Well, that didn’t take long The first crisis to be directly impacted by the U.S.…
Organization Development
Crisis Management before Grand Theft Auto Online Launch
Rockstar’s reputation may hang in the balance With Grand Theft Auto V claiming the record…
Organization Development
Coca-Cola Ignores Crisis Management 101 and Pays the Price
Always ask, “who could be offended by this?” When launching a major promo for a…
Organization Development
Would You Like Feces with Your Meal?
USDA and meat industry ignoring massive warning signs A pilot program meant to more rapidly…
Organization Development
Boy Scouts Need Crisis Management Again as Sex Abuse Records Ordered Released
How will the organization handle the revelation of Scout-on-Scout abuse records? The Boy Scouts of…
Organization Development
Pearl Izumi’s Thoughtless Advertising – a Crisis Management Mistake
THINK before you communicate! [Editor’s note: Thank you to reader Kim May for bringing this…
Organization Development
Businesses Inviting Crises By Not Using Social Media for Crisis Management
Over 50% of respondents in recent poll still not using social media for crisis management…
Organization Development
Culture Clash Means Crisis Management for Dunkin’ Donuts
Business as usual in one country can create a dangerous backlash in another The U.S.…
Organization Development
The Role of Social Media Customer Service in Crisis Management
Good customer service can prevent an incredible number of crises Having trouble getting some much-needed…