John Kremer: Marketing Magician

Marketing concept on a board

Guest Post by Steve Olsher

For many entrepreneurs, marketing is simply viewed as a necessary promotional tool. The successful subscribe to the notion that marketing is business. For example, consider the following ad campaigns:

Steve Olsher, Author

– “When E.F. Hutton talks…”

– “Where’s the …?”

– “Plop plop fizz fizz …”

When implemented correctly, marketing not only tells a company’s story, it serves to establish bonds with customers, differentiates their product from the competition, and secures brand commitment.

One of the world’s foremost marketers is John Kremer. An Internet authority and award-winning author he understands, and consistently implements, cutting-edge strategies.

A Look Back
Today, John is well known among marketers and authors across the globe. It wasn’t always this way. John started his career handling marketing for a friend who owned a toy company. Though he knew little about the subject, he dove in headfirst. Over many years, he honed his skills and eventually left the company to become a writer. Given his marketing expertise, he opted to self-publish his titles.

He was soon selling 5,000-10,000 copies of each of his books.
Due to his noticeable success (the average self-published title sells less than 100 copies), others contacted him to learn more about replicating his process. As a result, he wrote the now-famous industry bible, 1001 Ways To Market Your Books, which Jack Canfield and Mark Victor Hansen largely credit with helping them sell more than 200 million copies of the massively successful Chicken Soup for the Soul series.

In addition to writing, John has become a leading voice for cultivating inexpensive online traffic. He currently operates dozens of sites, including BookMarket.com which is ranked #1 on Google for virtually every keyword it targets.

Let’s dig deeper.

1. The Value Proposition: Don’t underestimate the value of providing information for free.

When John released 1001 Ways to Market Your Books, it cost $27.95. If you were to ask the authors of Chicken Soup if the price was fair, they’d likely say they would’ve gladly paid 100x that amount for the results realized. Creating happy customers leads to long-term profitability. This process begins with over-delivering for clients. Providing free merchandise, learning materials, ebooks, and other products not only attracts attention, it helps ingrain your brand into the customer’s mind.

Further, in order to receive the free product, contact information is provided. This data has immense value. For example, Daily Candy, which sold to Comcast for $250 million, or $50 per subscriber.

Though metrics vary wildly, consider Internet marketing standards:

  • Marketing response rates hover around 2%. As an example, for every 1 million impressions, approximately 20,000 visits are generated.
  • Of the 20,000 visits, 11.5% opt-in to join a mailing list or receive a free product.
  • In addition, 3.5% convert to paying customers within three months.

Therefore, for every 20,000 visitors or 1 million impressions:

  • 700 customers are secured.
  • 2,300 potential clients are added to one’s database.

2. Guerilla Traffic: Consider creating a directory and drive traffic to others.

There are three proven strategies for generating traffic online:

  • Spend millions on traditional and online media.
  • Create a site that Google and other search engines love.
  • Create an interactive forum that promotes stickiness and contribution.

Assuming the first choice is out of the question, let’s move to the engines. While there are a multitude of SEO techniques that can be leveraged to land on page one, the easiest way to make this happen is to establish authority in your niche and feature massive amounts of content related to the subject matter. One of the most powerful ways to accomplish this feat is to build a directory.
A directory features scores of related providers. Google loves directories.

By creating the directory, you now ostensibly own the category. And, you have complete control over the order in which the practices appear, the ads are displayed, and the content is featured.

3. Interaction = Transaction: Create a sticky site that fosters user participation and content contribution.

Building a community of followers, content providers, and visitors is crucially important. Today’s most successful online marketers look for ways to start discussions, open up message boards, create user groups, and involve their audience. TripAdvisor.com is a prime example of a site that plays this concept to the hilt. By cultivating user-generated content, they have built one of the industry’s largest businesses. Monetization is realized through brand placement, booking fees, and pay per click revenue.

In 2010, TripAdvisor grossed $486 million, an increase of 13% over 2009, and earned $260 million. TripAdvisor is sticky, as the average visitor spends around four minutes on the site. While not nearly as impressive as Facebook (24 minutes per visit), Yahoo (eight minutes per visit), or eBay (14 minutes per visit), it far exceeds the average time spent on a web page—which is 58 seconds, as reported by Nielsen.

4. Leverage the value of relationships: Model John’s two no-cost, proven strategies for driving traffic.

Contribute to blogs you admire:

Leaving thoughtful comments or interesting information under your signature not only contributes solid content for their readership, it has the potential for driving traffic to your site and opens the door for future collaboration.
The most popular bloggers generally receive hundreds (if not thousands) of comments per post. As a result, they may not read more than the first 10 or 20. To grab their attention, post early.

Write a Column

Online, content rules. Website owners desperately need fresh, quality material that keeps their audience engaged. A powerful way to build your brand and add value to others is to create your own column. Columns vary from interviews with industry experts to original posts or a Q&A format. Written daily, weekly, biweekly, or monthly, columns achieve four objectives:

  • Adds value and no-cost, high-quality content for the site that features it.
  • Drives traffic to your site/business.
  • Establishes credibility and increases search results.
  • Can often be sponsored, which provides revenue based on the size of the audience.

Ultimately, creating a profitable business requires a pinch of luck, a handful of focus, and a ton of effort. John has provided the recipe for creating magical results. Time to get the apron on.

——————

For more resources, see our Library topics Marketing and Social Networking.

——————————————————————————————————————————————–

Steve Olsher is the author of Internet Prophets: The World’s Leading Experts Reveal How to Profit Online and creator of Internet Prophets LIVE!, which takes place June 8-10, 2012 in Chicago. Featuring 27 of the world’s leading Internet, Mobile and Marketing experts such as Jay Conrad Levinson, Mike Filsaime, Mike Koenigs, Larry Winget, Marc Ostrofsky, Dan Hollings, Janet Bray Attwood, Armand Morin, and many others, Internet Prophets LIVE! provides small business owners, solorpreneurs, and infopreneurs with proven strategies, tools, and tactics for cultivating leads, dramatically increasing conversion rates, and generating massive, passive income. Save $250 by using promo code ‘250’ at checkout and attend for only $247. For more information and to reserve one of the VERY limited number of remaining seats, please visit www.InternetProphets.com.

2012 Social Media Marketing Industry Report

A person holding a smartphone with social media icons on the screen
The Big Picture - Social Media Marketing
The Big Picture - Social Media Marketing

How Marketers Are Using Social Media to Grow Their Businesses

Want to learn about the latest trends in social media? Want to know how experienced businesses are doing it right?

Michael Stelzner, Founder of Social Media Examiner, has just released the 2012 report on the results of his fourth annual social media marketing study. He taps into 3800 marketers and shares their experiences and insights – the who, what, when and why of social media marketing.

Michael has invited me to share this information with you – completely free. You’ll learn, in 42 pages packed with data and charts (over 70 charts!), what online marketers are doing, and what they plan to do online.

Major Findings of the Study

Michael summarizes the key points below. Thank you, Mr. Stelzner!

  • Marketers still place high value on social media: A significant 83% of marketers indicate that social media is important for their business.
  • Measurement and targeting are top areas marketers want to master: Forty percent of all social media marketers want to know how to measure the return on investment (ROI) of social media and find customers and prospects.
  • Video marketing holds the top spot for future plans: A significant 76% of marketers plan on increasing their use of YouTube and video marketing, making it the top area marketers will invest in for 2012.
  • Marketers seek to learn more about Google+: While only 40% of marketers are using Google+, 70% of marketers want to learn more about it and 67% plan on increasing Google+ activities.
  • Top three benefits of social media marketing: The number-one benefit of social media marketing is generating more business exposure (reported 85% of marketers), followed by increasing traffic (69%) and providing marketplace insight (65%).
  • Top five social media networks/tools for marketers: Facebook, Twitter, LinkedIn, blogs and YouTube were the top five social media tools used by marketers, in that order.
  • Social media marketing still takes a lot of time: The majority of marketers (59%) are using social media for 6 hours or more each week, and a third (33%) invest 11 or more hours weekly.
  • Social media outsourcing underutilized: Only 30% of businesses are outsourcing some portion of their social media marketing, only a slight increase from 28% in 2011.

You can find the original page for the report here:

http://www.socialmediaexaminer.com/social-media-marketing-industry-report-2012/

We’d love to hear your feedback on this. What do YOU think?

——————

For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman:

Ms. Chapman’s new book, The WebPowered Entrepreneur – A Step-by-Step Guide will be available in late April 2012. Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. She helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

How to Find Endless Topics for Blog Posts

A lady working on a blog using her laptop
Blog Topics That Interest Niche Groups
How to Find Blog Topics

Make Your Blog Unique, Meaningful and Valuable

You’ve written dozens – maybe even hundreds – of blog posts. Perhaps at first you had writer’s block, sitting at your computer with a blank screen and a blank mind! Then it started to roll, and you got into the groove. Interesting and relevant info started to roll out and seemed to take less time. And you had more fun.

Now, you’ve done so many posts that you’ve gone full circle back to blank mind. If this sounds like you, I have a quick solution.

How to Profile Your Ideal Customer

The most meaningful blog posts are those that solve a problem, fill a need, help someone make more money, or answer an important question. This concept works no matter what type of blog you write, or what business/niche you’re in.

Do this: Sit down and start to list characteristics of your ideal customer. To define your ideal customer’s profile, specific to the niche you chose:

  • List their top 30 needs.
  • List 20 unique problems they face.
  • List 10 of their topic-related likes and 10 dislikes.
  • List 40 products they buy.
  • List 25 questions they have – answers to which are information topics they would be eager to read.

That’s a good start. Have you blogged about everything listed here? If not, you’ve now uncovered lots of really valuable blogging material.

While you go through this profiling exercise, add anything else that comes to mind that you feel is important to your ideal customer. Save this profile and add to it from time to time as you learn more about them. This list is gold for your blog and your business.

Research Niche Groups

Now that you have a great start on a rich profile, find groups on social networks that engage these people in conversations about their problems, needs and questions. Take notice of the comment threads that have the largest number of comments – they are the topics of widest appeal. Scan these threads. Cover as many as possible.

Have your list ready and add the ideas that come screaming out, because these online conversations are your gold. You’ll find all the topic material you need for your next 100 blog posts.

How to Find a Group

On Facebook: Enter keywords for your niche in the search field at the top of any Facebook page. Filter the search results to show only groups by clicking the “Groups” icon in the left-hand column of the screen. Scroll through the available results to look for your group. If the group does not show up on the first page, click “Show More Results” at the bottom of the page.

On LinkedIn: You can find and join LinkedIn groups from the Groups Directory or the Groups You May Like page. Please note that there may be multiple groups on LinkedIn for each interest, organization, or affiliation.

Have you tried searching Google for Groups?

——————

For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman:

Ms. Chapman’s new book has a name change! The Net-Powered Entrepreneur – A Step-by-Step Guide will be available in April 2012. Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. She helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

How to Make Your Video Go Viral

A young lady creating a video content

Viral Videos Need a Boost to Get Started

OK, so you have a video on YouTube that you think could go viral. It’s short, clever, shocking, challenging, controversial, funny or touches your emotions. You gave it an attention-grabbing headline, an intriguing thumbnail, and you tagged it. You’ve also gotten lots of comments, your own and others.

Viral Videos Are Often Funny

How Do You Launch it Into Viral Land?

Marketing. You must give it an initial push in order to capture your audience’s attention.

It may surprise you, but some of the best and biggest viral videos are the result of careful marketing plans. And if someone else did it, so can you.

Here’s how to market your video:

  1. Blast it out to your email list
  2. Tweet about it.
  3. Embed it AND share it on Facebook. Ask friends to share it.
  4. Submit it to other big social networking sites such as Digg, StumbleUpon, Reddit, and Slashdot.
  5. Do the same on your blog and website.
  6. Ask high profile bloggers to write about it.
  7. Go to groups and forums that are relevant, post it, and start threads about it.
  8. Include a link to your video in your comment on a very active thread.

More Video Sites

And, while you’re at it, go ahead and post it to some of the other social video sites such as

Metacafe.com, GoogleVideo, Dailymotion.com, Devour.com, Vimeo.com, and vodpod.com,

Do you have any favorite tricks for making your video go viral?

——————

For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman:

Ms. Chapman’s new book has a name change! The NetPowered Entrepreneur – A Step-by-Step Guide will be available in April 2012. Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. She helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

Basics of Satisfaction Survey Design – Part 4 of 4

Customer satisfaction evaluation

Avoid These Common Survey Question Design Pitfalls

Many times, survey questions are inherently designed to give unclear or less meaningful information. Familiarize yourself with these common mistakes BEFORE you design your questions:

Asking two questions at once (double-barreled questions)

Example:

How satisfied are you with the hours and location of our offices?

[ 1=very dissatisfied, 5=very satisfied]

You won’t be able to tell whether the participant is responding about the time, or the location, so you should ask this as two separate questions.

Leaving out a response choice

Example:

How many times in the past month have you visited our website?

[ 0 1-2 3-4 5 or more]

Always include an option for “not applicable” or “don’t know”, since some people will not know or remember, and if they guess, their answer will skew the results.

Leading questions

Based on their structure, certain survey questions can “lead” participants to a specific response:

Example:

This agency was recently ranked as number one in customer satisfaction in the federal government. How satisfied are you with your experience today?

[ 1=very dissatisfied, 5=very satisfied]

The first statement influences the response to the question by providing additional information that leads respondents to a positive response, so you should leave that text out.

Built-in assumptions

Survey questions that assume familiarity with a given topic:

Example:

This website is an improvement over our last website.

[ 1=strongly disagree, 5=strongly agree]

This question assumes that the survey participant has experience with the earlier version of the website.

After you design your questions, go back over this list and check yourself. Did you make any of these mistakes?

It’s worthwhile spending the time to edit now for more meaningful feedback.

(Many thanks to USA.gov for guidance on question design pitfalls.)

——————

For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman:

Ms. Chapman’s new book has a name change! The Web Powered Entrepreneur – A Step-by-Step Guide will be available in April 2012. Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. She helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

Basics of Satisfaction Survey Design – Part 3 of 4

A feedback survey response on a desk

Common Survey Question Types and Examples

Multiple choice questions

Multiple choice questions have two or more answer options. Useful for all types of feedback, including collecting demographic information. Answers can be “yes/no” or a choice of multiple answers. Beware of leaving out an answer option, or using answer options that are not mutually exclusive.

Example 1: Are you a U.S. Citizen? Yes / No

Example 2: How many times have you called our agency about this issue in the past month?

□ Once

□ Twice

□ Three times

□ More than three times

□ Don’t know/not sure

Rank order scale questions

Questions that require the ranking of potential answer choices by a specific characteristic. These questions can provide insight into how important something is to a customer. Best in online or paper surveys, but doesn’t work too well in phone surveys.

Example: Please rank the following customer service factors, from most to least important to you, when interacting with us. (1=most important; 5=least important)

1st 2nd 3rd 4th 5th

□ □ □ □ □ Call wait time

□ □ □ □ □ Call hold time

□ □ □ □ □ Representative’s customer service skills

□ □ □ □ □ Representative’s knowledge skills

□ □ □ □ □ Resolution of issue

Rating scale questions

Rating scale questions that use a rating scale for responses. This type of question is useful for determining the prevalence of an attitude, opinion, knowledge or behavior.

There are two common types of scales:

1. Likert scale

Participants are typically asked whether they agree or disagree with a statement. Responses often range from “strongly disagree” to “strongly agree,” with five total answer options. (For additional answer options, see table below.)

Each option is ascribed a score or weight (1 = strong disagree to 5 = strongly agree), and these scores can be used in survey response analysis. For scaled questions, it is important to include a “neutral” category (“Neither Agree nor Disagree” below).

Example:The customer service representative was knowledgeable”

□ 1. Strongly Disagree

□ 2. Disagree

□ 3. Neither Agree nor Disagree

□ 4. Agree

□ 5. Strongly Agree

2. Semantic differential scale

In a question using a semantic differential scale, the ends of the scale are labeled with contrasting statements. The scales can vary, typically using either five or seven points.

Example:How would you describe your experience navigating our website?

□ 1. Very Hard to Navigate

□ 2. Somewhat Hard

□ 3. Neither Hard nor Easy

□ 4. Somewhat Easy

□ 5. Very Easy to Navigate

Open-ended questions

Open-ended questions have no specified answer choices. These are particularly helpful for collecting feedback from your participants about their attitudes or opinions. However, these questions may require extra time or can be challenging to answer, so participants may skip the questions or abandon the survey.

In addition, the analysis of open-ended questions can be difficult to automate, and may require extra time or resources to review. Consider providing extra motivation to elicit a response (e.g., “Your comments will help us improve our website”) and ensure there is enough space for a complete response.

Example: What are two ways we could have improved your experience with our agency today? We take your feedback very seriously and review comments daily.

Next time, we’ll discuss common mistakes and how to avoid them

(Many thanks to USA.gov for guidance on question design.)

——————

For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman:

Ms. Chapman’s new book has a name change! The Net Powered Entrepreneur – A Step-by-Step Guide will be available in April 2012. Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. She helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

Basics of Satisfaction Survey Design – Part 2 of 4

A lady with a survey form on her screen

Question Design

The way you design your questions will certainly affect the way the questions are answered. Or even IF they’re answered! We’ve all been caught on the phone with a surveyor who promised to take 3 minutes, then proceeded to ask 15 or more questions. Don’t ever be that person.

The Golden Rule “Do unto others…” certainly applies here.

Basics of Survey Questions

Keep questions short and easy to read. The longer and more complex the questions, the less accurate feedback you’ll get. This is particularly true of phone surveys.

Keep questions easy to answer, otherwise participants may abandon the survey, or provide incorrect information (e.g., giving the same answer/value for all questions, simply to get through the survey).

Keep “required” questions to a minimum. If a participant can’t or doesn’t want to answer a required question, they may abandon the survey.

Use a consistent rating scale (e.g., if 5=high and 1=low, keep this consistent throughout all survey questions). For rating scales, make sure your scale is balanced (e.g., provide an equal number of positive and negative response options).

Label each point in a response scale to ensure clarity and equal weight to each response option.

For closed-ended questions, include all possible answers, and make sure there is no overlap between answer options.

  • Use consistent word choices and definitions throughout the survey.
  • Avoid technical jargon and use language familiar to participants.
  • Be as precise as possible to avoid word choice confusion. Avoid words like “often” or “rarely”, which may mean different things to different people. Instead, use a precise phrase like “fewer than three times per week.”
  • Try to construct the questions as objectively as possible.

‘Skip Logic’ or ‘Conditional Branching’

When creating technology-based surveys, skip logic can be helpful. Skip logic enables you to guide participants to a specific follow-up question, based on a response to an earlier question. This technique can be used to minimize non-relevant questions for each participant, and for filtering out survey participants. For example, if you are looking for U.S. citizens only to fill out certain parts of your survey, anyone who answers “no” to the question “Are you a U. S. citizen?” can be skipped to the next relevant section.

Next time, we’ll discuss common survey question types and examples.

(Many thanks to USA.gov for guidance on question design.)

Do you have a favorite style for designing survey questions?

——————

For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman:

Ms. Chapman’s new book has a name change! The Net-Powered Entrepreneur – A Step-by-Step Guide will be available in April 2012. Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. She helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

Basics of Satisfaction Survey Design – Part 1 of 4

Satisfied smiling man showing okay sign with his hand

Initial Design Considerations

Before you design your survey…

Clearly articulate the goals of your survey. Answer these questions before you even start. With this in mind, your survey has a 100% better chance of returning meaningful information.

  • Why are you running a survey?
  • What, specifically, will you do with the survey results?
  • How will the information help you improve your customer’s experience with you?

Make sure that each question will give you the right kind of feedback to achieve your survey goals. When in doubt, contact a statistician or survey expert for help with survey question design.

Survey design

The opening should introduce the survey, explain who is collecting the feedback and why. You should also include some reasons for participation, and share details about the confidentiality of the information you are collecting.

The introduction should set expectations about survey length and estimate the time it will take someone to complete. Opening survey questions should be easy to answer, to increase participant trust and encourage them to continue answering questions.

Ensure survey questions are relevant to participants, to reduce abandonment. To minimize confusion, questions should follow a logical flow, with similar questions grouped together.

Keep your survey short and to the point – fewer questions will deliver a higher survey response rate. If you have sensitive questions, or questions requesting personal information, include them towards the end of the survey, after trust has been built.

Test your survey with a small group before launch. Have participants share what they are thinking as they fill out each question, and make improvements where necessary.

Thank your participants after they’ve completed the survey.

Next time, we’ll discuss specific question styles that affect the quality of your answers.

(Many thanks to USA.gov for guidance on survey design.)

Do you have a favorite survey design that’s worked for you?

——————

For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman:

Ms. Chapman’s new book has a name change! The Net-Powered Entrepreneur – A Step-by-Step Guide will be available in April 2012. Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. She helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

The Best Satisfaction Surveys

Survey satisfaction on customer service

Improve Your Business with Free Online Customer Surveys

Do you want to provide better service to your customers – service that beats your competition?

One very quick and easy way to tap into the core of what your customers really want is a free, automated online customer satisfaction survey tool. Many companies offer free versions of their survey tools. They do it for the publicity and the new prospect awareness they get. In return, you get an awesome tool. And if you really like it, you may upgrade to expand your reach. That’s a great deal!

When should you use an online satisfaction survey?

Email surveys are useful for collecting feedback after an online customer service interaction such as an email or chat; after a website visit; or for proactively reaching out for customer feedback. While email surveys are often used to collect feedback after an in-person or telephone interaction, it is a good idea to collect feedback through the same channel as the initial interaction.

Sample email customer satisfaction survey questions include:

  • Did we provide the information/answer you needed? [yes/no]
  • How easy was it for you to interact with us through email? [1 = not easy to 5 = very easy]
  • How satisfied are you with the service you received from us? [1= very dissatisfied to 5=very satisfied]

Pop-up and website customer surveys

Pop-up or website surveys are useful for collecting feedback after a customer has visited your website, or for collecting feedback from customers for whom you do not have contact information. Sample pop-up or website survey questions include:

  • Why did you come to our website today? [list answers]
  • Were you able to complete your task? [yes/no]
  • If you were not able to complete your task, why not? [open-ended]

Free Online Customer Survey Tools

Expect a few limitations with the free versions. They won’t affect the process, but they do usually impose some limitations, such as number of surveys or number of responses. The upgraded paid versions are usually quite affordable, and relatively not very expensive.

QuestionPro – The free version allows an unlimited number of responses, but you are limited by number of surveys (2) and questions per survey (10). Upgrade for $15.

Survey Gizmo – The restriction on the free version is the number of responses (250). But you can have unlimited surveys and questions. Upgrade options start at $19 a month.

Survey Monkey – The restriction on this free version is the number of responses – (100) and also the number of questions (10). Upgrades start at $19.95 a month.

A plan of action for following up on customer feedback is critical for your survey’s success.

When was the last time you used a customer satisfaction survey? What did you learn? What do you recommend to other companies?

——————

For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman:

Ms. Chapman’s new book has a name change! The Net Powered Entrepreneur – A Step-by-Step Guide will be available in April 2012. Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. She helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

How to Market a Smartphone App

A lady looking on her smartphone

Case Study – Ready, Set, LAUNCH!

As you may already know, I have the pleasure of working with entrepreneurs and helping them launch or grow their companies. One of my recent clients, BreathalEyes LLC, just launched a smartphone app (for your iPhone) that tests your blood alcohol content (BAC) in less than ten seconds! Here is BreathalEyes in the App Store. BUY IT – it’s just 99 cents. No kidding – it may just save your life, or that of a friend or another driver.

Marketing the Smartphone App

These smart entrepreneurs, led by Founder Russell Ries, Jr., have launched with a bang

because they promoted their app online as well as offline. They spent many hours doing the usual online posting, including a Facebook page, Twitter account (@BreathalEyes), and a Google + page.

They also had the insight to make a relatively small investment and engage a marketing consulting company, Appency, that exclusively helps clients launch and market smartphone apps. The folks at Appency know many of the key media contacts in the app space, and have success getting their clients’ stories placed.

App Media Coverage

The results: here are a few links to the media coverage they’ve received in the past month:

First and foremost, they were featured on Huffington Post!!! Here it is.

Other impressive media coverage includes:

WSJ Tech.

Wired

Gizmag

Review on 148apps.com This is one of the bigger app review sites.

Insurance Journal

Discovery News

The Sun

Daily Mail

PhysOrg

More Marketing Exposure for the BreathalEyes App

Ries was also invited to speak at the Tennessee Bureau of Investigation’s conference on BAC Detection on April 18th. BreathalEyes management has received some pretty good feedback from individual law enforcement officers. The TBI has invited them to start attending their “wet labs”, which is when they get people drunk at the police station to practice checking their BACs!

Do you have more ingredients for the ‘Secret Sauce’ to market a smartphone app?

——————

For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman:

Ms. Chapman’s new book has a name change! The Net-Powered Entrepreneur – A Step-by-Step Guide will be available in April 2012. Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. She helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com