My Success Portfolio: Why Have One?

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During my time as a career transition coach, a client came into my office, opened his briefcase and dumped 20 years of performance reviews and said: “Write my resume.”

my success portfolioTwo thoughts came to my mind. The first was that I help YOU write your resume. The second was how can I make it easier for folks who haven’t written a resume for years? That’s when I came up with the idea of a “My Success Portfolio.” It’s a file where you continuously drop items documenting your accomplishments, contributions and capabilities.

What’s the Benefit?

  • It’s important to have a My Success Portfolio because you:
  • Need to prepare, update or revise your resume for job search or career change
  • Want to present and promote your brand in vying for a promotion or a new position
  • Can’t expect your boss to remember everything you’ve done for your annual performance review
  • Can periodically review your accomplishments to give you a boost of self confidence and encouragement.

What’s In it?

Here are some examples that I’ve seen in client’s My Success Portfolio.

1. Work Samples/Summary of Accomplishments
At the end of a major project, summarize the details and work involved including obstacle that were overcome. State both the quantifiable and qualitative results. Include your role, your contribution and skills you used. At the end, for your benefit, write your lessons learned.

2. Performance Reviews
Keep copies of all written evaluations of your work plus your performance improvement goals as well as stretch areas. Take notes on any conversations relating to your performance, including the date and participants. Also include documentation of specific steps you’ve taken for performance improvement as well as other things that may be important in future reviews.

3. Training and Continuing Education
Save all the brochures on the educational events, workshops and webinars you attend throughout the year. This shows of your efforts to expand and hone your skills. Also keep all certificates you’ve achieved. If you’re involved in a accelerated or honors education program note that. Now turn that knowing into doing. Keep track on how you are implementing your education and the results.

4. Applause and Positive Comments
Deposit all grateful or complimentary feedback including notes, letters, emails from colleagues or clients thanking you for a job well done. If you receive compliments in person or over the phone, don’t hesitate to ask whether they would put them in a letter or email to you. Don’t underestimate the good words of clients, co-workers and especially direct reports to enhance your reputation and brand. Since your portfolio is for your eyes only, drop in everything – it adds up to an impressive bio.

5. Professional and Civic Activities
List organizations you’re active in and committees you’re part of. Keep track of your participation and accomplishments. Add copies of your speeches you’ve done, panels you’ve been on and articles you’ve published. Don’t underrate what you’ve done in a volunteer role. Realize that the skills and experiences ou’ve gained can be utilized in your present and future positions.

Career Success Tip:

Once you’ve created your My Success Portfolio, make it a regular task to review and capture what you have done over the past few days, weeks or — at most — month. It’s your responsibility to document your work; you can’t expect others to remember and recognize all that you do. What’s in your Success Portfolio today? What should be in it tomorrow?

Do you want to develop Career Smarts?

The $125,000 Thank You

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All companies go through tough times but it’s the way management handles it that makes a difference.

For example, Armstrong International, a number of years ago, had to put a wage freeze into effect to get through what looked like a very difficult year. Right from the start, management was up front with the employees talking about how they plan to handle this challenge.

However, the year turned out much better than projected. So to celebrate, everyone was asked to attend a meeting where David Armstrong, the CEO, was standing behind a large table covered by a white sheet. He explained that since the company was doing better than anticipated, he wanted to share its good fortune.

He then lifted the sheet and everyone saw, to their amazement, a table covered with $10 bills; some 12,500 of them – stacked two feet high. One by one, each employee came up and was told, “Thank you for your understanding and commitment to Armstrong.” Each walked away with forty crisp, new $10 bills.

What can be learned from this great story?

1. Treat people fairly.
The company could have kept the $125,000 and nobody would have been the wiser.
2. Make thank-you’s appreciative.
Sure the company could have given everybody a $400 check, but it wouldn’t have had the same effect. By thanking each one individually, management sent a message that it truly values its people.
3. Communicate with style.
Seeing $125,000 up close is exciting, even today. There’s nothing wrong with some fun and drama. This story has been told over and over again by employees and by the media. It’s a great morale booster for present and future employees and great publicity for the company.

Management Success Tip
It’s the small things everyday that can bring down morale and it’s the small things everyday that can raise it as well. How well do you keep your workers motivated during these tough times? Are you an effective manager? For additional ideas to boost morale see How to motivate without breaking the bank.

Do you want to develop your Management Smarts?

Are You a Workaholic?

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are you a workaholicGetting consumed with work is easy to do, especially when we spend most of your waking hours working.

We get caught up in exciting projects with superhuman deadlines or works under a boss who thinks 8 hour days are for sissies or maybe it’s because we just can’t say no to a request because it makes us feel important. The real issue is do you want to change? Do you want to maintain a more reasonable balance between your life and your work?

If yes, here are some tips adapted from a Harvard Business Review article.

  1. Assess how much time you spend at work.
    You may need to put in long hours at times, but make sure you’re doing it for the right reasons. Don’t stay late to impress others or because you can’t manage your time well.
  2. Banish time-hogs.
    If something or someone is wasting your time, get rid of it. Stop attending unnecessary meetings, limit face-time with your demanding direct report, or stop visiting distracting websites.
  3. Treat non-work time as sacred.
    Protect your time outside of work for your health and sanity. You will only feel refreshed if you truly disconnect and recharge.
  4. Remind yourself you’re more than your job.
    How much you love your job, it is a mistake to define yourself too closely to your work. Take time to reflect on what you want to achieve in life. There’s the famous line that when reflecting about your life on your deathbed, no one says that they wish they had worked more.
  5. Take the time to smell the roses. When was the last time you took a relaxed walk rather than a timed run; stopped and enjoyed watching ducks in a pond; had an evening of fun that had nothing to do with business; took you kids to the zoo for the entire day; spent a leisurely dinner with your partner? Even if these activities don’t turn you on, find ones that will.

Career Success Tip:

“It’s not enough to be busy, so are the ants. The question is what are we busy about?”- Henry David Thoreau. So, what are you busy about? What do you I want to accomplish in your life? What do I want to be remembered for? What’s my vision for my future? If you don’t have your own mission, get one. Otherwise you’ll be signing up for someone else’s.

Readers, what are your thoughts about work and how it can take over your life? Do you have any additional recommendations for achieving work life balance?

Do you want to develop Career Smarts?

  • .

Manage Job Stress

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Today’s workplace produces plenty of stress. Life’s little hassles mount up until you say to yourself, “If one more thing goes wrong today, I’ll explode.”

Don’t reach for the aspirin bottle, try these stress management tips.

1. Know the enemy.
What, exactly, is stressing you out? Is it some part of your job? Your home life? Your boss? Without knowing the root of the problem, you are unlikely to resolve it. once you can acknowledge a stressor, you can start figuring out how to deal with it.
2. Share the load.
Delegate whenever possible. Don’t fall into the trap of thinking you are the only person who can do the job right. Your coworkers and boss might start to buy into that concept as well. Then you’ll be more stressed.
3. Develop a tough skin.
Try not to personalize any criticism you receive. Look at negative comments as constructive criticism that allows you to improve your work.
4. Don’t get overwhelmed by your to do list.
First take note of all the good work you’ve accomplished and give yourself credit for it. Then look at what needs to be done and set priorities.
5. Finally, be a kid again…play.
Put your job concerns aside for five minutes and concentrate on something of fun. Use your break time to work a crossword puzzle, play a quick game of Frisbee, listen to some good music, etc.. A few minutes spent playing brings renewed energy to the job.

Management Success Tip:

Stress is a fact of life, but it need not be a way of life. Every job has stress. It is an inevitable consequence of living and working with others. There are things you simply can’t control. Accept that and move on. Focus on the things you can control or at least influence.

What are the things you do have control over? And what can you start doing right now to take control of your stress?

Do you want to develop your Management Smarts?

Are You Relying Too Much On Your Strengths?

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A popular notion is that you should only focus on your strengths rather than develop weak spots. Is that the secret of career success?

Of course you need to appreciate your strengths. If you don’t, you can fail to leverage core skills to help you be more effective in your present job and move you toward your next career goal.

On the other hand, certain skills relied upon too heavily can become weaknesses. Being overly decisive, for example, can lead to the impression by others of micromanaging or being too aggressive. Or, not realizing that you need to develop additional skills, can prevent you from being effective. For example, your analytical ability can be a real asset in a technical specialist position. But once you move into management, what becomes much more critical is building and managing relationships. If that is a weak point for you, you can’t afford to ignore it.

Pay Attention to Both Strengths and Weaknesses.

1. Get Informed. Get a clear honest picture.
What are your strengths? What are your weaknesses? There are a number of ways to get informed; 360-degree assessments, StrengthFinders or direct feedback from your boss and others you work with. This is the first step to positive change.

2. Get Real: Evaluate perceptions.
To what degree does your view of your strengths and weaknesses match how other people see you? If you underrate your abilities, you may be under-performing. If you overrate your abilities – thinking you re better than you actually are – you may be damaging your effectiveness..

3. Get Moving: Set goals for improvement.
Are your strengths having the effect you want? How are your weaknesses impeding results? What one thing could you do differently that would have the most beneficial impact if you were successful in changing?

Career Success Tip:

It’s not one or the other. Rather, determine what skills or behaviors will best serve you and your organization. Ultimately, development is development. It doesn’t matter if you are trying to build on strength or lessen a weakness. The important thing is that you are growing your potential, getting better at what you do, and building your career.

Do you want to develop Career Smarts?

Employee Coaching: 3 Guidelines to Make It Work

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Managers who coach their people become known as good managers to work for, developers of talent, and achievers of business results. They also become better leaders in the process. Jack Welch, Former CEO GE.

The key to employee coaching is giving effective feedback. Feedback is information about performance that leads to the person changing poor performance or continuing good performance. There are two major types of feedback:

  • Corrective – which is intended to be problem solving. It lets people know what should be improved and how to make the improvement. Its purpose is to help the person perform better the next time
  • Positive – which is intended to be encouraging. It lets people know what they’ve done well and recognizes or rewards them for it. Its purpose is to motivate the person to maintain or even increase the performance.

Three Guidelines for Effective Coaching

1. FIT:
Tailor feedback so that it matches the level of skill and experience of the recipient. If the person in new on the job, then spend more time. Ask for her understanding of the task; ask to see how she performs the task; ask for problems she is having. Only then, provide feedback. Perhaps the person needs additional training.

2. FOCUS:
Keep you feedback “on target”. For people to benefit from feedback, it must be clearly focused on the desired improvement or development.

  • Poor Example: Jack, you need to improve your expense reports.
  • Better Example: Jack, accounting has returned your expense reports because it was not complete. It needs to include dates, purpose, description of the expenditures as well as the receipts. Once everything is filled out they can make payment quickly.

3. TIMING:
Give development feedback at a time when people can respond to it, and use it. Usually, this means before the person is going to perform a behavior. For example, work with a person as she is developing an important presentation, not wait until after to say what went poorly.

Management Success Tip

In coaching, keep these three rules in mind:

  • Usefulness: Whenever you feel you have the right to give someone feedback, you have the obligation to make sure it is useful.
  • Support: Provide the needed resources for the person to do well, including your time.
  • Confidence: Act as if you expect good things. And when a person does make a change, even if not as great as you’d like, notice it with appreciation.

Do you want to develop your Management Smarts?

Career Change: Is It the Best Move For You?

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career change I’m a lawyer in a firm but I’m unhappy. I’m not really sure if I want to continue here or even in law. My family tells me I can make good money. Sometimes I feel I am a quitter for wanting to consider doing something else. I feel very confused. What can I do?” – Muriel, a frustrated lawyer.

Muriel, I once coached an anesthesiologist who also was unhappy in her chosen field. She went into medicine because of her father. Here’s what I told her to do before “throwing in the towel” and making a radical career change.

1. Separate the good from the bad in your current career.
So Muriel, what elements of law do you enjoy? What don’t you enjoy? Think back to when you were really excited – perhaps it was in law school or your first job or whenever. Now make a list of what you were doing. Was it the research, the client interaction, the courtroom, the writing of briefs, etc?

2. Then narrow down what is making you unhappy or frustrated.
Is it the kind of law you’re practicing? Is it work you’re doing – types of clientele or the cases? Is it the culture of the law firm? Is it life / work balance – too many hours spent in the office and not enough for other things important to you?

3. Take a hard look at your profession and perhaps others.
Putting aside everyone else’s opinions about the money, the education, the prestige, etc, are you still excited about the profession of law? If yes, what aspects of the profession? If not, what do you feel disenchanted about it? Can you diversify into other professions using your law background?

4. Finally, look at all your options.
If you want to stay in the legal profession, what other areas would be a better fit? If you enjoy the law firm, but it’s the work you’re doing, what how can you change you job to make it more amenable? If you find you don’t fit the firm’s culture (too hectic, too cut throat or too bureaucratic), then what other firms could be a better fit? What else do you currently do outside of work that you enjoy? Do you have any interests or hobbies that you could consider pursuing as a new career path?

So what did the anesthesiologist do? Perhaps you can learn from her experience. At the time of the coaching she was taking a course in mediation. She realized that she liked the analysis of conflict situations and then working with the parties to come to an agreement. She did not want to leave the medical profession entirely so she got involved in arbitration within a health insurance company. She’s utilizing her medical background in a new way and is much more satisfied with her career.

Readers, how have you dealt with unhappiness or frustrations in your career?

Career Success Tip

Don’t jump from the frying pan into the fire. Take time to assess your goals, your skills and interests, your options and most important the cultural fit before moving to another job, another company or another profession. Career change is a big decision.

Do you want to develop Career Smarts?

Don’t Just Manage Your Time, Improve Your Productivity

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Each of us has 24 hours every day. No matter how well we manage it, it still adds up to 24 hours.

So, instead of managing time, we need to manage our activities – what we do in those 24 hours. In this post, I’ll focus on how to be more productive in the workplace.

Here is what effective managers do to improve their productivity.

1. Be laser focused.
Is your day filled with urgent requests – this must get done now? But are these requests important? Will they help you achieve the goals of your boss, your team, your department? Having clear priorities will help you know what to say yes to and what to say no to.

2. Analyze your “to-do” list.
Every day ask these three questions. (1) What would happen if I don’t do this at all? If the answer is nothing, stop doing it! (2) Will this activity move me closer to achieving my critical priorities? If the answer is no, don’t do it! (3) Can this be delegated? If yes, assign it!

3. Set boundaries.
Pick your most creative time of day and then ring a fence around it. This means setting a block of time when you’re unavailable or not responding immediately to email. What’s the worst thing that can happen? What’s the best thing?

4. Streamline meetings.
Starting today cut all meeting times by 25 percent. It can be done! Every meeting, even 10 minute ones, should have an agenda with times, tasks, people and actions. Use the agenda as a tool to control discussion and decision making.

5. Do a quick review.
After putting out the fire, go one step further and analyze the crisis. Ask yourself and your team: Is there a pattern here; why did it occur; what can we have done to avoid it? Then take actions prevent it from happening again.

Management Success Tip:

Review your past week and your past month. How much of your time was involved in the urgent? Where are you being challenged? Now split your challenges into:

  • The enemy out there (an unexpected crisis, others not meeting deadlines).
  • The enemy within (poor planning, procrastination, lack of assertiveness).

What causes you the most grief? How are you going to deal with it?

Do you want to develop your Management Smarts?

    Climbing The Career Walls In Our Lives

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    climbing the walls in our livesWe have all experienced walls or challenges in our lives.

    They may be personal; they may be professional; they may be both. No one is exempt from career challenge, disappointment and even failure.

    There are a variety of ways to attack these walls – some more effective than others. How you handle the walls can be a defining point in your leadership and in your career. Here are five common ways.

    1. Just level it.
    If the wall is causing a problem, we just need to get rid of it. It’s in our way. This approach requires nothing but mindless action. At least we know we’re doing something. We flail away at the problem with minimal success. We act with no sense of purpose or deep understanding of the outcome. But the problem can come back and transform into one big hairy monster.

    2. Replay the tape.
    Sometimes, we assume that all walls can be conquered with the same approach. It worked before, it should work again.We stare at it and remember last year’s plan. But all walls are different. Fresh approaches are needed and expected in today’s constant changing environment.

    3. Delay, delay, delay.
    The wall is in front of us, but we hope it will go away. However, it will not shrink or disappear. Rather, it will become more menacing the longer it is allowed to stand.

    4. Deny, deny, deny.
    We can conquer this situation; but why should we? It really is not a problem. But, we know it is. The wall creates a personal fear. We avoid the struggle. However the challenge must be engaged.

    5. Climb over with the 3 A’s.

    • Do an assessment. Step away and gain a clear perspective of the problem. What is the real wall I’m confronting? Why does it exist? Have I created it through my behavior?
    • Then create an agenda asking these questions. How am I going to attack the wall? What are the best approaches? What is my plan?
    • Finally take action. Throw procrastination out; dump denial and move forward. Your confidence is up; you understand the actions it will take; and you have prepared.

    Readers, is there one or more that you automatically utilize? Does it work for you or cause you more challenges?

    Career Success Tip

    Believe in your ability to climb over walls. Visualize yourself dealing with a specific challenge successfully. First assume it’s possible; second rehearse doing it in your imagination; third do it; and fourth congratulate yourself and celebrate. You’ve taken charge of your life and career.

    Do you want to develop Career Smarts?

    Employee Surveys: If You Measure It, You Manage It

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    One of the true tests of leadership is the ability to recognize a problem before it becomes an emergency.” – Arnold H. Glasow

    How do you do that? One way is to do employee surveys. There are several inexpensive internet tools that can assess employee morale, or how they feel about an upcoming change or what’s most important to them. But how do you make sure you are getting reliable information to make sound management decisions?

    5 tips to turn your employee surveys into a powerful management tool

    1. Start out with a clear objective.
    If you are losing good people, they ask what they can do to improve morale and retention. If you are contemplating changes in benefits and compensation policies, they zero in on what’s important to employees, what’s not important, and where employees would like to see changes.

    2. Communicate the survey’s purpose.
    Tells people what it’s about, makes it clear their opinions are valuable and that all responses will be considered. Without this communication, employees might not take it seriously.

    3. Don’t ask questions if you aren’t prepared to deal with the answer.
    The salary question is a good example. If you ask employees whether they are happy with their salaries, you may create an expectation that you will make changes based on the results of the survey. This can lead to increased dissatisfaction if, after the survey, no changes are made.

    4. Share the results
    Many employees feel that their survey responses simply fall into a black hole, never to emerge. Letting employees know, in a really visible way, about the survey findings creates a positive mood and sets the stage for potential changes whether in policies or procedures or operations.

    5. Never survey without ACTION
    The purpose of a survey is to provide sound reliable information to guide decisions and make things happen. Probably the worst mistake is deciding not to do anything at all with the survey results. An employee survey is an implicit promise of an intention to make changes. When employees see management do something with the information they provided, employee trust more; they engage more; and they perform more. In other words, actions lead to wins.

    Management Success Tip

    Surveys, if done right, are efficient and low cost methods to reach out to your people, to ask them what they think, to show them that their opinions count, and to act as lightning rods for change. It is also a valuable tool to make sound business and people management decisions.

    Are you planning to survey your employees on such critical issues such as commitment, management practices or retention? Let me know what you discovered and what you plan to do about it.

    Do you want to develop your Management Smarts?