How you speak, and the words and phrases you use, make a huge impact in the way you are perceived on the job, as well as in everyday life. For example, every time I hear someone say, “no problem,” I cringe. Why are you even bringing up the word problem? Instead, focus on the positive side of the phrase, by saying “you’re welcome,” “glad to help,” or “my pleasure.”
Here are some more positive phrases you might want to adopt, so that you are seen as a positive, can-do person.
- How can I help?
- What do you need?
- I’ll get it done.
- Of course.
- I will take care of that for you.
- I understand.
- When would you like this?
- I appreciate that.
- I’ve got your back.
- Well done.
- Thank you.
- My pleasure.
- Yes.
- You’re welcome.
- Here is what I can do…
In general, focus on what you can do, or can say yes to, instead of saying what you can’t or won’t do. It will make a world of difference in your communication.