The consumer complaint site, RipOff Report, has been the bane of many companies’ existence and a challenge for crisis managers everywhere. ED Magedson (yes, he capitalizes his first name), Founder of the site, agreed to a lengthy exclusive interview for my ezine, Crisis Manager, that I plan to publish on Thursday, April 29, along with my own editorial comments and teaching points. If you visit the Crisis Manager Archives, you’ll find a place where you can subscribe – it’s free.
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For more resources, see the Free Management Library topic: Crisis Management
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