Keep clashes from creating lasting damage
Conflict will occur. It’s a natural part of human interactions, and the extra factors just about any business throws in the mix means you can never completely avoid it. That said, conflict doesn’t have to result in damage. In fact, handled properly it is entirely possible to have both parties coming out satisfied.
How does it work? Let this infographic from Gettins’ Law explain:
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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]
– See more at: https://staging.management.org/blogs/crisis-management/2015/08/14/bic-steps-in-it-with-sexist-happywomensday-ad/#sthash.xCoq1VUi.dpuf