“Lean, Mean, Learning Machines” – The New Age of Training

a white robot that can be used for training

Michelle Rosenbloom with the 3Leaf Group is a marketing professional. Now, what she is marketing is the Netflix(TM) of training. The wave of the future. She has been involved in creating a “lean, mean, learning machine.” But there is more to it than marketing when it comes to a savvy training professional or manager who can peruse the options and provide them to the right audience. I decided to let Michelle make her case here because this is where we will see a lot of training in the near future. I believe in the strong context between the trainer who knows most about learning and how to apply it and the products that might be sold where the seller has a sells pitch, not necessarily a training pitch. It becomes a matter of price.

Having said that, I have no intention of diminishing what Michelle says in the blog below, but as trainers, it is up to us to be aware of what is out there and the trends; it is also up to managers to make up their minds based on their bottom line. What she says about the multi-generational learners may very well be true. Check out the statistics for yourself.

Multiple Modalities for a Multi-Generational Workforce

by Michelle Rosenbloom

Question: What do current and past generations have in common in the workplace?

Answer: Not a whole lot.

Who makes up today’s multi-generational workforce?

The term “generation gap” seems to be buzzing in the workplace – especially when it comes to technology. If you are struggling to engage, train, or simply manage a cross-generational workforce, you’re not alone. As trainers, we need to hear our audience’s needs and put forth genuine effort to orchestrate training materials that speak to their learning preferences.

Who makes up today’s multi-generational workforce? Let’s take a look:

  • Millenials (Generation Y): Generally refers to individuals born between 1977-1998. This group is relatively new to the workplace, highly technical, and team oriented.
  • Generation X: Generally refers to individuals born between 1965-1976. This group is highly independent, tolerant of technology, and resilient and adaptable to change.
  • Baby Boomers: Generally refers to individuals born between 1946-1964. These individuals are motivated, hardworking, but skeptic of utilizing modern-day technology in the workplace.

How do we meet these generational needs?

On one hand, if it’s technical – it works. At least that’s the case of the Millenials, our current generation of 20-somethings who have substituted oxygen for electronic devices and personal interaction with 4-G internet speed. On the positive side, these young professionals crave engagement. And we all know engaged employees ensure productive outcomes. According to a meta-analysis study conducted by Gallup Management Journal, engaged employees generate 12% higher customer advocacy, 18% higher productivity, and 12% higher profitability. I vote for engaged employees and I’m sure you would as well.

How would you most effectively train this group in an engaging manner? Put them in front of a screen and utilize the most effective mode of training possible for these tech-savvy individuals: E-Learning. Why?Because it speaks to them; it’s engaging; it’s their language. Not to mention the number of benefits E-learning offers a young workforce including real-time collaboration, personalized learning, and around the clock access to training materials.

If you have the time and space, incorporate the training module with a face to face follow up discussion.

Note: This method is not intended as “taking the easy way out.” Just because some employees choose a technical modality for learning, doesn’t mean they are completely off the “communication” hook. If you don’t feel comfortable letting the machine do all the work, supply hard copies of the training materials. If you have the time and space, incorporate the training module with a face to face follow up discussion. At the very least, mandate a real-time collaboration discussion to make sure the session was well received.

….But what about the other half? The 40, 50, 60 year olds who still make up a majority of our country’s workforce? Are they as eager to download a 52 MB training module or video chat with the Director of Training and Development? Most likely not. In fact, according to a 2009 LexisNexis® Technology Gap Survey, a staggering 75% of Baby Boomers believe that Personal Digital Assistants (PDAs, BlackBerries, Palm Treos) mobile phones, and laptops contribute to a decline in proper workplace etiquette. For a generation that values face time (one-on-one interaction, not the Apple feature) and hard-copy materials, traditional training methods are probably most effective.

Invest in a multi-platform training solution.

So, where’s the happy medium? Looking to neutralize a multi-generational war-zone? Here’s your weapon of choice: Offer multiple modalities that cater to your employees’ preferences. Invest in a multi-platform training solution; one that ranges from books and CDs to downloadable materials and E-learning modules. Cover the gamut. Print up hard copies, assign readings, offer audio solutions. OR – join the workforce of 2012 and utilize a robust training database that offers customized downloadable materials that speak to both the trainer and trainee’s needs.

I can already hear the skeptics chirping in my ear….

What’s that?

You’re concerned about the MONEY. You’re thinking, “Congratulations, we’re a multi-generational –multi-modality lean, mean, training machine. We’re willing to offer our employees a training solution that works for THEM. But how much is going to COST ME??”

Relax.

You can ABSOLUTELY invest in a multi-platform training solution that won’t break your bank. Finding a training system that offers an array of materials is KEY. Order hard copies – order CDs, order access to an online training database — all within one training system. If you are currently using multiple modalities but paying different vendors to do so, you’re not getting the most for your money. You can get a better deal by bulking a multi-media package to include books, CDs, hardcopy materials, AND online training database materials. There are economical solutions in taking this route such as paying-per-use or enterprise pricing options, depending on your company’s size and training requirements.

And by the way, if you’re not using multiple modalities you should be. You’re missing important training opportunities or possibly utilizing obsolete training methods that are not generating effective results. That’s what I call poor ROI (return on investment) if you ask me. If you’re willing to listen to your employees’ training needs and genuinely wish to engage them (which you should be) – using multiple modalities in the only way to do so. Click Here to hear about what others are saying regarding employee engagement, specifically in the E-Learning arena.

Want your employees engaged? Speak to their (technical) needs. That’s one way to make a multi-generational workforce happy – especially when it comes to training.

For more resources about training, see the Training library.

Thanks, Michelle, for offering your point-of-view and providing us information we are not all aware of. This certainly sounds like a great resource. I have a bit of an issue with the word “engage” as you use it here because I think word takes in a more than what a person “prefers” or learns best through a particular modality. Not all find same engagement tool for the same subject, and preferences change so this in my mind would not be universal. Just a thought.

So much for me. This a forum for differences and similarities, a forum to look at the fine points and generalities. I hope we’ve covered useful territory here. Disagree or want to put a whole different slant to things, you can do so here on comments or write to me directly. My website is available for other topics as well including theatre and communication topics. Layers as we say. Guest bloggers are welcome anytime. My new eBook is totally different from the many of the topics we deal with here because I am looking to the past or at least the practical to see where we may go wrong. It’s available from major retail eBook sellers as well as from Smashwords. It’s called The Cave Man Guide To Training and Development for those who wish to re-think a bit of what we do. Topics should be training related, but if you are interested in other business-related topics, check out the link at the top of the page. Happy training.

Team-Building Days – Renew Employee Excitement and Motivation

Motivated colleagues in an organization

Employee’s excitement and motivation is at its peak when first hired. However, it is common that after settling into a routine of the daily grind, the excitement and motivation begins to wane. Before that happens the employer has an opportunity to reverse the trend. Parties everyday is impractical but team building days that happen once, twice or even three times a year can build moral among the entire workforce.

Team-Building is Important to Employee’s Sense of Belonging
Team building is the most important term. The purpose is to include everyone and to encourage those that tend to keep to themselves to join into the activities. Employees learn things about themselves and the ones around them that they never knew before.

  • Misunderstandings can dissolve when seen from a different perspective
  • Alliances are formed when faced with a dilemma to work through
  • Personalities are exposed in new and different ways
  • Ideas come to those that free themselves from the “it is how it has always been done” mentality

Team-building days are fun as well as challenging.

There is going to be a Team-Building Day – Now What
It is easy to talk about a team-building day but making it happen may be more challenging. Deciding what to do and where to do it involves making many decisions, consideration of the cost and what would make the greatest impact. Why not let the employees plan the day? The details would be different for a small business compared to a large business of course. A small business may include only a few employees while a larger business could include a hundred or more. The type of business would also make a difference – would outdoor challenges be best or would a cooking class be better?

What is the best Team-Building Event
Team-Building events are often thought of as outdoor challenges like rock climbing and obstacle courses. They may even include a trip to another state or a cruise to an exotic island. While those are great ideas they are not the only way to improve employee motivation. The state of the economy over the past several years has caused many businesses to change their extravagant ways. In some ways that is a good thing because often simple is better. Employees interact with each other instead of their surroundings. Getting to know each other is easier when there are fewer events.

Asking the employees what they would like may be surprising. Special training to improve their positions in the company, working together for a charity or taking hands on cooking class given by a celebrity chef may be exactly the right plan.

Team-Building Days Improve Employee’s View of their Job
Employees that love their jobs appreciate the benefit of a team-building day. Positive events also affect employees that have begun to dread going to work every day. Create a scrapbook to remind each employee and the employer of what is good about where they work now and in the future.

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For more resources, see our Library topic Team Building.

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Written by guest writter Tom Tolladay, event organiser for Chillisauce.

Navigating the Training Labyrinth

Navigating-the-Training-Labyrinth

You don’t really want to make a wrong turn and there is no GPS for this.

How often do you consider the training method you will use to train a particular topic in terms of its actual outcome?

To do that requires much thought and speculation.

With all the products out to choose from, the process can be a mess of twists and turns. It is a labyrinth when you consider what training will produce the best results for the minimum of cost. The frustration makes us want to jump a hedge and take a short cut or believe when we should be more discerning of the information we are being sold.

Let’s face it.

  • There are topics we must make sure our people have signed off as knowing. Those topics don’t need a trainer to go over it in class. Here is a good opportunity to use a web-training, a simple PowerPoint, or even a less technical handout everyone must sign.
  • Those pieces of information, employees will read and understand simply, and will take your word for its importance; for this type of information the employees doesn’t need elaborate or expensive training. It is likely that, this kind of information you are required to give your employees by law.
  • In fact, the more formalized you make it, the less likely they are to take it. However, the more creative and fun it appears the more likely they are to take it without complaint.
  • My plain and simple advice: if it requires motivating change, face to face training works best.

Some would argue “I can do it simply on video.” Some trainers can be dynamic on video but they do lose the power of interaction if they are done too simply. I have heard of webinars, video conferences, and teleconferences that can do this very well for some subjects.

If you choose a video or online source that claims to have interaction with its audience, check it out for yourself to see if you are convinced this “interaction” is effective.

There are tricks to the trade that are indeed sufficient for feedback in situations not face-to-face. Still not much beats a good trainer in a face-to-face encounter. It’s hard to anticipate the questioning or skeptical looks, among other nonverbal audience reactions from a distance and without a visual conduit.

Where does that leave us? Match your training with the training product or method that will give you the result you want. Be careful not to alienate your people by force feeding them the “cheap.” They will resent it and feel less appreciated, and you may find this is worse than not giving them the training the need or are required to have by law. Try to understand when they grouse about about it. Believe it or not, it is usually because they, too, feel it is interrupting or affecting they way they do their job for you.

And, there’s more.

Maybe this does require selecting an in-house training manager (if not a trainer) who does more than select off-the-shelf training or does-it-all in-house, without a lot of creativity. There is more to training these days than ever. We know more about learning, and we have more tools to achieve maximum results. We also have so many to choose from it becomes confusing as to which is most effective.

It seems to me navigating the labyrinth is an important job that shouldn’t be relegated to the most junior executive. It is not a starter position and yet it is often treated as such. Perhaps an answer lies there. A trainer is not just a presenter or a manager of off-the-shelf products or an employer of outside trainers, but a discerning eye toward what is needed by the company.

So the discussion starts there–with a training position that should be neither a starter position nor a glass ceiling position; unfortunately, sometimes it is regarded as both. Hopefully, as we have seen training emerge into the strategic side of business this situation is changing. A training manager that is key to company success contributes to morale, motivation and performance.

Selecting the right training method or tool is an important part of all three. It starts with you, the manager, and the training manager, if you have one, and ends with effective training. If you feel that the proper selection is not something you can do yourself, hire someone from outside, not a vendor, but a professional training developer who will help you select a variety of methods and tools as needed and not his or her own product.

A short one today. Feeling a little under the weather. Check out my website for more. If you need a training developer, I am one as well, but go with whom you feel most comfortable. I don’t have a list of referrals, but I’m happy to chat for free if it helps you decide what you need. Happy Training.

For more resources about training, see the Training library.

Making Digital Training “An Affair to Remember”

Instructor-helping-students-in-a-digital-computer-class
In some cases, I’m sure digital learning or distance learning can have a positive effect.

In an article I wrote called How to Make Training “An Affair to Remember I didn’t talk a lot about different training methods; I was concerned mostly with the trainer’s role and responsibilities in making classroom instruction most effective. For a long time I highlighted this point on my website. Even though some time has passed, I still think the ideas are valid. My training group on Gov Loop received a question which merits a revisit to that article.

Here’s the question: Do you think this [article] refers only to traditional training methods – or can it also be applied to e-learning and distant learning? Is there a way to capture the charisma and energy Shaw highlights in digital training modules?

As a public speaker, psychologist, actor, director as well as a trainer, I believe we all need an audience to interact with us–even if it is unperceived by the audience itself. This is in the form of biofeedback.

You can make e-learning and distant learning more exciting with dynamic presenters, however, the biofeedback is hard to add. Whether online digital even with video of individuals, and dynamic special effects has the same effect on learning is suspect. In some cases, I’m sure it can have a positive effect. In others, I’m not so sure because some people are simply more prone to respond to others who respond to them in some direct fashion. How much effect has not really been studied, but the ads for these programs would have you believe they do indeed have a healthy impact. They are certainly cost effective.

With either training method, there is little direct feedback the presenter can see (or sense) in the audience and adjust his or her presentation for that particular audience in the moment of time it is occurring, if at all. With pre-packaged programs, there is none at all; the closest you can get is anticipating audience reactions. Still not optimum. I’m not saying there is not a place for this kind of training, but it can’t compare with the right trainers motivating and working with an audience, and immediate learning taking place.

E-learning and distance learning, for the most part, are designed to reach more audiences or audiences that can’t be reached by traditional methods. It’s also cheaper. Some e-learners can learn with applications that involve the students interaction and learning by doing as opposed to or in conjunction with seeing and hearing. It’s not the same thing; however, I won’t deny it can be effective for some.

Generally speaking, people probably do not learn best by this method or even stay attentive. Going back to my experimental social psychology days in graduate school, I suppose we could place electrodes on their fingertips, brain or elsewhere on their body and when they drifted off zapped them to attend to the subject at hand. It might result in getting their attention, but not making sure learning took place. We know learning takes place best when it is self-motivated.

Ironically, a blended teaching and training method is taking hold. It’s not just the Corporate Universities, or the pragmatic universities like Phoenix, DeVry and others whose market is mostly those who work and don’t have time for a traditional college-level program, but many traditional universities teach many blended or online courses to cut down on class time and costs. In some classes it can be more effective, but how valid is it in a public speaking class or a class that needs lots of time in face-to-face discussions? It’s not much different from training.

There is a different between what people say online and how they say what they “say” (subtext included) in a face-to-face discussion; the same goes for class room training or coaching. Body language plays a part, especially questioning or puzzled looks, I-don’t-understand looks, I-don’t-agree-but-I’m-not-going-to-say looks. These are times you can adjust. With the other methods, you can’t adjust if you don’t see it.

A more dynamic presenter can add “charisma” and even a dynamism with some creativity to e-learning and distant learning modules, but it still loses something in the direct connection.

Keep in mind that the stage is different from the television or the computer screen in the actual performance approach by the trainer. Just like acting for the stage is different from acting for television or film; one is a distance medium and the other is filled with close-ups.

I would treat the e-learning and distant learning as a close-up performance because your audience is mostly intimate. You can assume otherwise, but I would say the same rules apply. By the way, if you are talking teleconferencing, remember that even radio announcers use mirrors to give them the feeling they are talking with a real audience instead of an imagined ones. It’s hard to make numbers of people real, but that is one technique to make it easier, believe it or not. Ask any DJ whoever did a show in an empty studio. Should work for podcasts, too.

Miriam Reichenbach and Frank Myers star in LOVE LETTERS, playing at Sketch Club Players of Woodbury, NJ.

It bothers me a bit that we are losing our direct contact with our people through our wonderful technology, but hopefully, we can adapt as we go to get the feedback or make the best of what we do receive. My novel, hopefully out this year, deals with the subject of what happens when we stop talking face-to-face and rely only on the devices for acceptable communication.

There’s an interesting play, LOVE LETTERS, that I reviewed for STAGE Magazine. In the play, a couple are separated but write each other all the time. What the audience sees on stage are actors reading the letters, but the letters tell the back story, which loses a bit as the audience sees what happens without face-to-face communication.

Letters are cleaned up; versions are adapted to ensure the person receiving them gets exactly the message we want to send. The point of the play is that the subtext that is missing or words and feelings left out for the sake of brevity may be important, too, leaving unanswered questions and even miscommunication.

The same can be said for digital learning, and, in fact, any kind of training that does not take place where the trainer can see his or her audience and react to them. Even an actor, with lines memorized, does not act in a void. An actor wants an audience because it makes the performance complete; it also makes each performance a little different. So, it should be with training.

That’s my opinion and I stand by it. As always, I welcome opposing views and if there is research out there, I’d love to see and post the statistics for all to see–either way. My other “outrageous” writings are available on my website, or in my new e-Book, The Cave Man Guide to Training and Development, which is a common sense guide to training and development. Personally, I think it takes you back to thinking what training is all about from the beginning rather than finding a single focus to ply your trade. But I would be wrong to say I haven’t found my niche, and it’s a passionate one. We go with our strengths and I hope I’ve made the right choice for me just as I hope for you have for yours.

I’m here for you. Have your say and come back often. I’m pleased to have guest bloggers who have different points of view or focus on one aspect of training. speaking of which, Sandy Cormack will be back with Unlocking Creative Potential – A Neuroscience Approach, Part III. It’s good to learn to stay fresh and stimulated. Happy Training and Happy Holidays.

For more resources about training, see the Training library.

Performance: The Psychologist’s View

Person-having-a-session-with-a-psychologist
Performance psychology looks at three basic areas: sports, business, and performing arts and entertainment.

I am a working actor and a working trainer. For both professions, you could say I am a performance critic. In my other life as a psychologist, I see a wide range of similarities.

Instead of comparing business and theatre definitions of performance, I thought a good way to present this issue is to highlight aspects of Performance Psychology, which is related to all three.

To get us started, we don’t need a deep, reflective definition. A simple definition from Wikipedia will suffice:

“Performance psychology is a branch of psychology that focuses upon the factors that allows individuals, teams, and groups to flourish and to achieve their aim of being the best. It engages the performer on how to be successful by developing the power of the mind and to practice mental skills training in their daily lives.”

It shouldn’t surprise anyone that many of these factors are the same, similar or overlap. Performance psychology looks at three basic areas: sports, business, and performing arts and entertainment. The evolution is different, but as we look at training techniques and basic mental skills involved we see striking similarities. The same goes for goal setting, which is explored as a part of each separate area of interest.

Sport psychology is rather new in the field, going back only to the late 1800s and early 20th century, when Norman Triplett conducted experiments involving cyclists. He and others in the area realized that focusing on the mental as well as the physical is important to performance. And, I’m sure we would agree that is true in our business or professional lives as well as personal that our mental take on things affects our physical prowess, our energy, our motivation, and, of course, our results.

The difference between a great performance and a good performance or between winning and losing is often related to mental rather than physical abilities.

“When you learn to respond positively to challenges that you are presented with, yourperformance in training and in competitions will be affected by your emotional reactions to those challenges. Therefore if you can master your emotions, you will have the power to use those emotions as a tool to facilitate individual and team performance. Physical skills, physical fitness and mental skills are the building blocks of the complete athlete that produces outstanding sports performance. The difference between a great performance and a good performance or between winning and losing is often related to mental rather than physical abilities.”

We all know the importance of goal setting in all three areas, not just with sports. Setting long term vision and short-term goals motivate us. By setting sharp, clearly defined goals, you can measure and take pride in the achievement of those goals, and you’ll see forward progress in what might previously have seemed a long pointless grind. Communication, commitment, collaboration (buy-in and negotiation) is required for effective goal setting.

What’s the best way to look at goal setting. In 1990, Lock and Latham published their book called “A Theory of Goal-Setting and Task Performance” outlining five principles of goal-setting.

We all know the importance of goal setting in all three areas, not just with sports.

It’s called Be-SMART. You’ve probably heard of it.

  • S – Specific (or Significant).
  • M – Measurable (or Meaningful).
  • A – Attainable (or Action-Oriented).
  • R – Relevant (or Rewarding).
  • T – Time-bound (or Trackable).

To have the principles of goal-setting is important, but to motivate these goals must have:

  • Clarity
  • Challenge
  • Commitment
  • Feedback
  • Task Complexity

Now, we are beginning to see the Business/Professional Psychology side as corporations and business professionals need to empower people, including themselves in they are a one-man shop, to seek high levels of mental capacity to deal with the stressors of a changing environment. It’s more on the radars of corporations but smaller companies need to recognize it, too. A corporate executive in order to deal with the stressors must constantly seek to revitalize his or her motivation, strive toward self-mastery, and reinvent him or herself to adapt the company to change. In essence, the corporate or business professional athlete should be constantly renewing and reinventing.

As long as there have been artists there have been people and institutions trying to find ways to enhance artistic performance...

As trainers we need to develop training programs designed to allow individuals to respond creatively and with a renewed sense of enthusiasm to the pressures and demands of work and life. Self-awareness, we know is the foundation of change; renewal will help us regenerate and refocus our energy on new stressors, and quite simply strategy and tactics will give us the tools to deal with those new stressors.

Ironically, Performing Arts Psychology has been around longer than the two above. As long as there have been artists there have been people and institutions trying to find ways to enhance artistic performance, but the ideas and goals are the same. This specialty deals with the psychological factors associated with participation and performance in areas such as dance, music, acting, radio, and public-speaking and stresses direct, real-world application of psychological research findings to strengthen, compliment, and improve the artist/performer.

While not using the same words, we are still talking about enhancing performance, be it on stage, in the factory or on the playing field. Theatre, in particular, has always delved into the mental aspects of performance. I’m sure the other performing arts have done the same, but I am closer to “acting” so I will focus on what I know best. There is something to be said about how most of the acting approaches focus on the mental aspects of the craft, but Stanislavsky with his method and the Meisner with his more improvisational method come immediately to mind. Both are deeply internal in approach. Each seek a mind over the body or physical approach to the art. What the mind sees, the body will do. So, mastery of the conscious mind is very important, and all methods strive to keep renewing and reinvent (sometimes in an obvious way) the individual performers.

“Fundamental peak performance proficiencies” cut across the three primary areas. Attitude, motivation, concentration, preparation, coach-ability, being a team player, leadership, or the ability to relax under pressure, are all attributes the peak performer possesses under any conditions. Peak performers have the ability to be self awareness, to self program, to visualize, to think critically and creatively, and to control effort.

Mental training is key to making all this work.

Mental training is key to making all this work. The five main aspects of mental training are:

  • Relaxation
  • Mental Rehearsal
  • Focusing
  • Positive affirmation
  • Visualization

With all of these commonalities we can do little wrong. There must be something right for these diverse areas to come up with the same elements to do the job.

Performance psychology involves assessment and intervention strategies that enhance an individual’s performance and personal growth. It is said that Performance Psychologists are the chameleons of the practitioner world and I agree. Coming from all three worlds, I see the intersections and application clearly. I guess that makes me a chameleon of sorts myself, but I must say in the area of performance, it certainly doesn’t hurt.

For more resources about training, see the Training library.

That’s it for me. Check out my website for more writings on various topics, including theatre performance and basic communication. My new book, deemed by some to be an item for every trainer’s toolkit is available at most e-book retailers for a very low price. My gift to you for the holidays, The Cave Man Guide to Training and Development takes a look at the way we have complicated the learning process, and how much of we need to know in many cases is to remember how we got those complicated ideas in the first place. Happy training.

IS HR Selling Santa Claus?

Man-in-a-santa-Claus-costume-with-gift

During this holiday season, one can see images of Santa Claus everywhere. In fact, there is most likely a version of this jolly character in every room of my house. With all the decorating, the kids are starting to connect the dots and ask questions about whether or not there is a Santa Claus. The questions are logical and at this point still innocent and non accusatory. They still believe (I think), but they are starting to really analyze how this is all possible. Many of the answers I have provided at this point have been related to “the magic of Santa”; so now, the kids are asking if magic is real. And because it isn’t immediately predicated by a Santa question, I tell them no. And that’s where they are going to get it before I even realize that I have confirmed it for them.

How often does this very notion go on in your organizations? When was the last time you tried to sell your employees on some magic? Surely you can think of time when you spun the message to sound more positive or left out some details in a communication. Eventually like the kids, they will figure it out. However, unlike the kids, they can leave. Or they can stay and offer just a little less effort and put in a little less time.

Regardless of what they choose, you may lose. Communication is tough and sometimes HR is sales and marketing. Just make sure you aren’t selling Santa Claus.

For more resources, See the Human Resources library.

Training and Teaching Public Speaking with A Difference

A-public-speaker-with-an-audience
We need to fit in a workplace that has people there who come from a very different place, but if we can communicate… If we can do that, we can consider ourselves proudly, not just survivors but thrivers.

I am thankful for the opportunity to share what I think is one of the most important topics to society at large, to the world at large: good, clear, effective communication among us all.

I am fortunate to teach at a fairly basic level as well as coach corporate executives and business professionals who speak as an important part of their jobs. The college-level students, to be sure, learn it as a necessity to get through the college curriculum (if they see no other value). As educated adults we forget we learned it all along and, as we get into our special interest areas, we may discover how important it is to work and life. That’s why I consider it basic. The students are just getting started; the executives (one-on-one) have realized their performance or approach needs constant tweaking for them to be consistently successful at public speaking, which in turns enables them to be successful in business. Still the same basic tenants apply. For me, one job pays considerably better, but perhaps more satisfaction in helping those realize the importance of good communication who don’t see it yet, and need it more.

This may seem a little off topic in the training world but it has to do with training or teaching public speaking and presenting, and more. So, judge for yourself.

The focus on the class is just as much on organizing and maximizing impact on the audience as it is in practicing, or even better–gaining experience speaking.

I teach two classes of public speaking as a visiting professor–one class made up of mostly black students who live or work in urban in Philadelphia, and the other a suburban community outside the city comprised of mostly white blue-collar workers working mostly on technical degrees.

For these classes, the entire idea of communication is irrelevant or relatively insignificant; and to some, because they are so smart in other areas, they believe it is something akin to basket weaving–a no-brainer course. It is my intent to prove them wrong. It is also a subject where just getting them to verbalize what they personally have to say is difficult. Both groups take the idea of adding “yourself” to a speech, essential in good speech-making, all too personal.

Although I am a professional communicator and speaker, I do not teach my class as a performance class. Since I am also a professional actor and speech coach, it is also ironic, however, here my roles and goals are different. I am a teacher and a coach. My goals are success training and communication–oftentimes working hand-in-hand.

The first part of the term is devoted to developing ideas and supporting them–writing clear objectives and organization to those objectives, and hopefully give impact to ideas and purpose. I consider the first half of the class a chance for them to practice. We do an introductory speech, a personal speech (to put them in the speech-this I may change to an exercise later that puts them in any subject they talk about) and a scripted speech to understand the difference between doing a speech that someone else writes and they write (they learn empathy). If students have to make-up a class, it involves writing, organizing and presenting to the class.

The focus on the class is just as much on organizing and maximizing impact on the audience as it is in practicing, or even better–gaining experience speaking. Practice is what you do in front of a mirror; experience is what you do in front of an audience.

In the beginning, I have students who are smooth in front of an audience but can’t organize worth a darn and students so shy they can barely look at me.

Second half of the class, my students are practiced and experienced, more comfortable speakers and have been instructed in the dos and don’ts of speaking as well as how to organize. Now they are ready for me to grade their informative speech, persuasive speech, and reflective or ceremonial speech; they are aware of how this works. I believe I am teaching them to communicate effectively rather than perform, but I am also teaching them to deal with their fear of speaking, among other things, and in the end they are all better speakers.

In the beginning, I have students who are smooth in front of an audience but can’t organize worth a darn and students so shy they can barely look at me. In the end, both groups hold their heads high, having accomplished what many thought was impossible–making a presentation and making a difference. It’s a great feeling for me, too.

My course is a variation of making a “mission impossible” for some, “an affair to remember.” We talk about knowing your audience, knowing your subject and knowing yourself. But in the end, it’s not just about public speaking; it never really was.

It’s about communicating–reaching out and touching someone else with ideas, facts and images to affect them personally and learning from your audience, from people, and interacting. It’s about making a difference. It’s about life and getting along, getting ahead. It’s about knowing others and yourself, and about being you.

In the end, both groups hold their heads high, having accomplished what many thought was impossible–making a presentation and making a difference.

It’s about fitting in everywhere, which is what humans do. In this vast world, man and woman has managed to live and survive, and often thrive despite the extreme climatic differences and geographic differences.

Effective communication with others has helped make that possible by the transfer of knowledge and fitting in where others lived before. (Granted the situations weren’t always ideal or morally correct. Hopefully, we’re better now.)

In the world closer to home, we still have to fit in with other people who may be very different from us in some ways but not so different in others.

We need to fit in the global economy, which means we need to understand cultural differences. That means analyzing our audience almost without thinking. We need to fit in a workplace that has people there who come from a very different place, but if we can communicate… If we can do that, we can consider ourselves proudly–not just survivors, but thrivers.

For more resources about training, see the Training library.

Other thoughts from the Cave Man of training and development are available on my website and in my book, The Cave Man Guide to Training and Development. I look forward to your comments. Just a reminder, if you are looking for an unusual, down-to-earth and creative approach to training, I’m your Cave Man. I also coach executives in the fine art of charismatic public speaking to bring out the best in you and give your presentation or speech the most impact you can deliver. You’ll find details on my website. Meanwhile, happy training.

How to Stop Abusing Your Visual Aids

A-speaker-using-visual-aid-for-her-presentation

Are Your Cave Drawings Distracting Your Audience?

We love our visual aids–especially when they work for us. However, when we fail to use them as intended, we are abusing them.

It is an abuse of a less serious nature, but important in the world of training and development, and of course, public speaking in general. I thought I’d dwell on a Cave Man basic of training a little. Using visual aids. My cave drawings were distracting my audience. Or, am I distracting my audience from enjoying my visual aids. Ever happen to you?

This a more traditional blog for me, but I thought it was time to direct some energy toward a basic, but essential part of training–the presentation or delivery of training, and the most important tool we have to use. After ourselves, of course. I’m talking about visual aids, how we abuse them, and hopefully, how not to abuse them.

The biggest problem speakers and trainers have with visual aids is in speaking to these inanimate objects in most cases and not their audience. We don’t yell at these objects. Maybe we curse the technology when it fails, but for the most part, we love our visual aids–especially when they work for us. However, when we fail to use them as intended, we are abusing them.

We like to use them as an outline or cue cards for what we are about to say. This becomes a problem when we get lazy, thinking the visual aid is what matters most. We need to go back to the basics once in awhile and think again who all this is for. We need to not insult our audience by reading the slides verbatim. While it is perfectly fine to refer to a bullet point or two and expand on it, taking each one becomes, not only repetitive, but also turns what could have been interesting, given your point of view, an exercise in the mundane. A speaker or trainer should never be mundane.

Visual aids: how we abuse them, and how not to abuse them.

We should be about dynamic presentation, using those aids as intended, to enhance and add impact. Visual aids can also be the spice, adding beauty and clarity. A visual aid, such as a basketball being dribbled in by the speaker, serves to get our attention. Of course, the speaker should be talking about basketball or dribbling and use it as visual aid to elicit attention or make a point.

Bad visual aids can ruin a speech. Good visual aids can make it dynamite. If we don’t abuse them.

Even though we all know the rules, we can’t help but show all we know, be artistic if we are that, or technical/special effects genius–if we are that. Herein lies the danger: making too much of the visual aids we use or forgetting (a momentary lapse, I’m sure) of why we use them in the first place.

Visual Aid? The most important training tool we have to use. After ourselves, of course.

Amateurs put too much on a slide. “But the information is exactly what they need to know?” Yes, but do they need it at the exact moment you are speaking. I hope not–because that would be a pretty boring presentation. Take someone helping others to fill out forms. What happens when that form is blown up on the screen as a visual aid? Nothing! Well, eyes glaze over. When you do that no one’s going to read the document. If you pass a copy out to the group or even each individual, you will lost the entire group’s attention. Make an abbreviated snapshot but provide a copy the whole document as a handout if necessary. Make that handout (also a visual aid by the way even though you are handing it out) available at the end of the speech or training session unless you want your trainees or audience focusing on the printed page instead of listening to you. When you do that–even if the form or document is the subject of your presentation–you lose your value as a speaker. Once in the hand of the trainee or audience member, you’ve lost them to the printed page.

Better to focus your talk on what the audience needs to hear. If your talk is to help them understand the document, focus on what will guide them on their own–unless you are doing an over-the-shoulder with each of them.

Let’s not forget the basic advantages of visual aids. They do give us clarity, add interest, help people retain information, provide additional credibility, and an artful or dramatic image can be persuasive.

You’ll find the rest in an speech book chapter on visual aids.

Keep in mind. Good visual aids are one thing and how you use them is another. Simple is better than complex. You can either show us pretty pictures, put up lots of unusable data, make our audiences work harder or you can direct them to what you want them to see.

I know this is basic, but I still see visuals abused every day in the conference room, presentations that evoke boredom, elicit questions of “why me,” or “that’s cool, but what does it have to do with anything?” If your audience is thinking about your visuals in any way other than seeing them as adding to your presentation, something is seriously wrong. For lack of good visuals an entire presentation of valuable information, a speech of substance and meaning becomes a meaningless exercise. Visuals are an important part of the package, yes, but not all.

We all know the audience comes first. The speech or training is about them, and not about us; however, it is not about our visual aids either. We are married to our visual aids when we use them. Don’t abuse them.

Can’t get more basic than that from the Cave Man tradition. It’s tough writing on walls. Just enough works all the time.

For more resources about training, see the Training library.

Enough from the Cave Man. More platitudes and ruminations can be found on my website under What I Say. I am available for public speaking, presentation delivery and design, training development, consultation, speech and presentation coaching, etc. Just give me a call. My eBook, The Cave Man Guide to Training and Development, is out and available through major distributors, and I have a second book in the works based on many of my blogs here that I hope to publish early next year.

Meanwhile my dystopian novel, Harry’s Reality, is being offered through Amazon. Believe it or not, it’s about a world and a time when we don’t need people to ruin the world for us and we turn to an evolving artificial intelligence to fix the mess we started. Sound familiar? Not with all the twists, I put in it. ‘Nuff said for now. Happy training.

Speaking or Lecturing Between the Adult “Glee” Practice and BINGO

A cruise ship
I thought, “I can give a talk as an enrichment lecturer.

It was an amazing experience. Perhaps, “amazing” isn’t the right word, but it was an experience I will never forget. Nor should you if you ever decide to speak or lecture on a cruise ship. Sounds like great fun to anyone who likes cruising and enjoys talking to groups. Even though I am an experienced speaker and feel comfortable interacting directly with my audiences, my first experience was a real learning curve for me personally.

There’s nothing quite like a cruising audience.

Imagine a speaking arrangement where you find yourself speaking after the adult glee club practice and before the BINGO group? The subject doesn’t really matter, does it? It doesn’t even matter it is not long after lunch. I found myself in such a situation, but I asked for it–not once, not twice, but three times–and I got what I wished for. Whether it was a good idea remains to be seen, but I learned from it, and now I hope to share the experience with you.

How many times have we warned others and fallen victim ourselves to being enticed into doing something we really aren’t prepared to do? You may have guessed already that I’m talking about giving a speech or presentation without proper preparation because the opportunity sounds sooooo good and how awesome the event and the client will sound on your resume. So, you do it. A topic you know so well you can wing it now. You think.

I am so guilty of doing what I teach my students not to do about being prepared to speak. Even if a wonderful opportunity presents itself. Still, I am busted. Was it worth it? In experience. It’ll still go on my resume. Does it exactly make me proud? No. Why? Because it was ill advised by an expert: me. I should know better. Okay, I’m human. There are circumstances where we find ourselves looking back and knowing we should have restrained ourselves and didn’t. You know, the too much dessert, too many drinks with friends; but this was different. This was the golden opportunity.

I was going about my business preparing to take a family vacation aboard a cruise line, and I thought, “I can give a talk as an enrichment lecturer. That might be fun and perhaps another venue to explore.” I am a communicator I told myself; I can speak about virtually anything. (I don’t believe that completely, but I was going for the dramatic effect.)

I wrote a letter to the cruise line asking for the opportunity. I already knew by looking at the website that this particular cruise line allowed qualified guests to speak and even brought others in for no pay. If the speaker was a big name, he or she would come under the heading of entertainment; I was just looking for opportunity and a chance to get a free cruise every once in awhile. I didn’t hear back from the cruise line and wrote a second letter, this time naming the cruise director and making all manner of social media to make contact. I finally received a letter saying, “Thank you, but we usually have people talk on very cruise-related topics like oceanography, cultural anthropology, famous ports of call, etc.” Or, words to that effect. Oh, “and if I wanted to contact the cruise director, remember he is a busy man on ship and may not have the time to see you.”

What I had wanted and what I got were two different things. I wanted some subject-matter ideas that the cruise line would like someone to talk about and given time I could have researched and put together a pretty good presentation. Instead I was a little put off by the response, even though it was a perfectly fine response from a customer service point of view. From my point of view, however, I was insulted they hadn’t jumped at the chance to have me speak. Actually I was disappointed I had not sold myself to them well enough.

I did what I am not known for doing: I backed down and said, okay, I’m on vacation. To be perfectly honest, this is what my wife wanted anyway, but she supported me. Two days into the cruise I heard the cruise director say he had an open door. Bold little me decides just to meet him and thank him for the courtesy of even being considered an “enrichment lecturer” for free. I had given up reluctantly on my original course of action. I walk into his office confident and sure I am just being courteous. The cruise director is a veteran communicator himself, and smooth. He looks at me, and as soon as he hears my name, he has my letters to cruise company on his computer as well as my resume and other materials I sent.

“I have an opening if you want to speak. Are you interested.”

“Sure,” I said, feeling victorious after all.

“What do you want to talk about?”

I pause, then realizing he has the letters right in front of him where I have made suggestions, point that out to him.

“Whatever you want to talk about is fine. Just let me know by the next port of call.”

“I’ll see what I can do,” I said rather introspectively. “Thanks so much for opportunity.”

“Great! We’ll videotape it and send it to corporate so they can call you when they have a need for someone of your skills and talents.”

I’m smiling now. “By the way, where exactly would I be speaking? What conference room?”

“The big room. The auditorium” If you have never seen a cruise ship auditorium, it is an actor or speaker’s dream, but it was way more than I expected.

“Wow…great!” Then, jokingly, I said, “The last cruise line when I attended an enrichment lecture had about twelve guests.”

He just looked up at me and smiled, “Oh, I think I can guarantee you more than that.”

If you have never seen a cruise ship auditorium, it is an actor or speaker’s dream, but this was way more than I expected. Especially for this opportunity.

True to his word, I did get more than twelve. The “big room” became the very large and unusually arranged disco lounge. Nothing to be disappointed about really. Interesting sight lines. I had a headset mic, which was great for mobility, and my slides were on screens all over the room. I was set…almost.

As I had looked at the schedule in the morning the day I would speak, I saw, of course, the change of venue and the event and audience that would precede me and the one that would follow. No worries. No panic. I’m a professional. I think I can handle any crowd, although I have to tell you those single-minded BINGO players are set on what’s to come in the room next, and it doesn’t matter if you are talking about more important matters like our world’s self destruction.

So, here I am to give a talk on What If. What if you come home and nothing is as it was when you left? What if you can’t talk to someone without going through technology first? What if your world is ruled by the machines we left behind? Remember, we were on a cruise and most of those devices don’t work without costing a fortune and the Internet (still costing a fortune) works slowly. Most people use their smart phones to take pictures, not talk or text. Seemed pretty connected anyway.

This one is one of the smaller cruise ship auditoriums. As an actor or performer, a speaker or a teacher–this is room to die for.

Some audience members were genuinely interested in my topic; you’d think I paid them, they were so supportive, but most of the eyes were glazed over thinking of the excitement of BINGO and the riches they could win. I also had chosen to remain flexible and interact directly with the audience as I like to do; hence, the headset. I was going to do some dramatic interpretation of a few scenes of my new novel–the topic I’ve already mentioned, but decided that might be too scary just to hear myself talk. Instead I talked about it, what it was about, why I wrote what I did, and why I would publish it the way I intended–electronically instead of the traditional. (Topical reasons, in case you’re wondering.)

Did I bomb? Honestly, I think it hurt me more than it did them; they were waiting for BINGO. So, it was a small bomb. I was still making a pretty good show for a guy without a real audience. And, it was all my fault. I hadn’t prepared as I would for any other engagement, and had to rely of sheer instinct and tap dancing talent. Not that it was bad. We are always our worst critic or so I keep telling myself especially in this situation. Next time will be different.

I wasn’t set up. The cruise line wasn’t laughing at me. They even sent me a nice letter suggesting cruise lines and services that hire lecturers. I am grateful for that, truly. I fell to temptation. My eyes glazed over as well–over a dreamy opportunity.

That’s my story about getting what you wished for, and not being prepared to be what the moment should have been. My next excursion will be more dynamic. I will have a presentation with lots of great graphics and I will charge my subject like a rhino into the din. I will be entertaining as possible and all the audience will have to do is sit there and take it in. Winging it is not an option. It never should be. We all know that. But there is always temptation. The cruise director may be the devil’s own (although he treated me with the utmost respect), my good sense should have ruled. But I learned and I’m always happy to learn. And, look I got to write about and pass my story on to you. It’s not all bad. Now, if I can only hide this blog from my public speaking students…

For more resources about training, see the Training library.

I’m ready for my next training adventure. Are you? Just as this comment section is for you to tell me what you think, my website is always there for your perusal and response to anything I write as well. My opinions are mine alone. By the way, the book, published by Amazon, Harry’s Reality is a science fiction thriller about what happens when the world decides an evolving artificial intelligence can take care of the world’s problems better than we can. I have another book that is available now called The Cave Man Guide to Training and Development, which is a look at this training world of eyes through a different perspective. Mine, of course. Happy training.

HR Giving Thanks

A-thank-you-heart-text

Last November in honor of Thanksgiving, I discussed the need to practice gratitude in a post. Studies on gratitude show that people who practice it have lower levels of stress hormones in their blood, are in better physical health, sleep more and are happier (The Positivity Company). And while these benefits of gratitude affect the practitioner of gratitude(sometimes referred to as one having a gratitude attitude) they also have an impact on the receiver of the practice. As mentioned in my post last year, it creates a win-win. In HR we are often looking for the win-win and we spend hours trying to figure out ways in which to create it and build it into our cultures.

So in an effort to build happiness within myself and others, I am going to take the first step in building a culture of gratitude by practicing it right here. Here are the things that I am thankful for all year, but seem to only write about during November. In the coming year, I will work harder to practice this all year.

  1. My husband. Without the support of my husband, I would not be able to spend hours doing what I love. He takes care of the little things that get missed while I am learning all I can about HR.
  2. My Job. I get to go to work every week and do what I love. I get to spend time trying to figure out how to build a better culture, how to bring in the best talent, and how to make real impact from the HR department.
  3. My Other Job. I love being able to work with HR students. They are so excited to get started in the field. Their enthusiasm about is inspiring.
  4. Carter McNamara. Carter started this wonderful resource of information that can be accessed for free. He has provided a platform for me to write about one of my favorite topics.
  5. Fellow HR Bloggers. There is a big list of bloggers that I read almost daily. I am inspired by their passion for moving our field forward. While this list doesn’t cover all of them here are a few of my favorites:

Ask a Manager
http://askamanager.org

CARNIVAL OF HR
http://carnivalofhr.blogspot.com/

Fistful of Talent – Kris Dunn
http://www.fistfuloftalent.com

HR Schoolhouse – Robin Schooling
http://hrschoolhouse.wordpress.com

Ohio Employer’s Law Blog- John T. Hyman

http://www.ohioemployerlawblog.com/

Rehaul by Lance Haun
http://rehaul.com

upstartHR by Ben Eubanks
http://www.UpstartHR.com

For more resources, See the Human Resources library.

Sheri Mazurek is a training and human resource professional with over 16 years of management experience, and is skilled in all areas of employee management and human resource functions, with a specialty in learning and development. She is available to help you with your Human Resources and Training needs on a contract basis. For more information send an email to smazurek0615@gmail.com or visit www.sherimazurek.com. Follow me on twitter @Sherimaz.