Icebreakers – The Who, What, When and When Not to Do Them

A-woman-addressing-a-team-on-quality-management

Personally, I have never liked icebreakers. Just ask anyone you know who doesn’t like them and you’ll probably find an introvert. That’s me, too, an introvert. I derive my energy from quiet time alone, but my job is as a trainer. Focusing on my job and others is different from focusing on myself. So, as a trainer I use icebreakers when I have to, and there are times it is necessary.

When is that exactly? When you need to bring everyone’s energy to same level.

To do so will affect a similar level of learning. There are probably a multitude of other factors that exist that make this as an imprecise gauge (I did say “similar”), but when has teaching or training anyone been an exact science? If there are different ways that work best for us to learn as individuals, why not use the different ways we use to gain energy?

So, why icebreakers? Because there are those who will benefit from them: the extroverts, in particular–those who derive their energy from having others around them rather than reading a book or seeing a film. The icebreaker will bring them to a comfortable place, and, if we’re lucky, they may have gained some enthusiasm from their interaction with the others for the training ahead.

Icebreakers are necessary if only to charge a part of the group.

I use an indirect way to charge the part of the group that’s left. Here’s the sneaky part: I use the introverts to control the rest of the group during the icebreakers. I put them in charge and give them a specific job to do. There is no need for “forced” socialization for that group. It wouldn’t take, and that’s not part of the deal. The deal is training, right?

As an introvert myself, I am intimately aware that in a room of strangers and the “forced” socializing imposed by “breaking the ice” is simply added stress to an already anticipated pressure-packed environment. It’s not that introverts don’t like people, they do; it’s just more comfortable and easier to be the lone wolf. Quite frankly they’d rather not be trained by anyone at all.

We know the best learning occurs when our students or trainees least expect it so I like to keep them unaware of when that learning might occur. Seriously, we are preparing our learning environment and that includes the students and trainees themselves. My cadets at the U.S. Air Force Academy illustrated that for me on my first day of teaching. When I entered the room, the lead cadet called the room to attention and said, “Sir, the class is prepared for instruction.” I can live with that attitude for learning.

We don’t usually get that. In the corporate training room, it may appear that way on the surface. In reality, we start with room of opposing magnetic poles, and it is our job to make them stop opposing one another (and us) and focus that magnetism–that energy on learning.

Even a room of people who do the same jobs it is highly likely it will be at the very least a mix of introverts and extroverts. While those outward-looking individuals are more gregarious and seemingly ready to learn, the more inward-looking introverts are happier left alone to their own devices. I know those inward-looking individuals are not going to appreciate the intrusion of an icebreaker function.

So, rather than intrude, I let them intrude. The introverts I have identified or usually have identified themselves to me by the frowns on their faces become my helpers and thinkers, what they like doing best–use their own devices, and leave those who want to participate to be led by those who don’t. We’ve all done this before probably without thinking much about it. For example, when we let our class nemesis lead the class and thereby gained an ally.

Everyone is charged and happy. I’m ready to train. Are you?

For more resources about training, see the Training library.

For a look at the human side of training from my Cave Man perspective, please check out my book, The Cave Man Guide to Training and Development. Cave Man II and III are coming soon,

Bringing Executive Coaching into Your Organization

A-group-of-executives-working-for-the-benefits-of-their-organization.

Executive Coaching is on the rise as a way to positively impact business performance. The Denisoff Consulting Group (of which I am a member: The DCG Coaching Cadre Team) recently published a complimentary white paper.

This white paper Business & Management Consulting – Denisoff Consulting Group covers important Executive Coaching topics such as: addressing the tangible benefits of utilizing executive coaches; 3 general areas where coaching is particularly effective (supporting strategic initiatives; leading deep cultural change efforts; and leadership development); as well as how to introduce coaching within your organization.

According to the authors, “When an organization decides to bring coaching to their leadership team, it is critical that they do so in a very intelligent and thoughtful way. The keys are to fully understand the impact of coaching, design a plan to implement a coaching process and connect coaching to the other business and developmental initiatives in place. By doing so, the organization will realize the payoff and many benefits that Executive Coaching can offer.”

For more resources, see the Library topic Personal and Professional Coaching.

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Pam Solberg-Tapper MHSA, PCC – I spark entrepreneurial business leaders to set strategy, take action, and get results. How can I help you? Contact me at CoachPam@cpinternet.com ~ Linkedin ~ 218-340-3330

Leadership Competencies and Change, Part 2

The word "Leadership" written on a blackboard

As mentioned in my last blog entry, there is a growing need – and interest — for leaders to know how to lead change in their respective organizations. There is significant outcome data that demonstrates a strong correlation between the skills and knowledge of the individuals responsible for leading change and the actual success of organizational change initiatives. This again begs the question: What leadership behaviors or competencies are most strongly associated with effectively leading or overseeing change initiatives?

I stated in my last entry that there are six leadership competency areas that, in my opinion, distinctly enhance the ability of a leader to successfully coordinate and drive organizational change. Refer to my blog entry from November 24th for descriptions of the first three: Systems Thinking, Strategic Savvy, and Organizational Agility. In this entry I will introduce the second three: Capacity Building, Creative Communication, and Grit. Please know that the names for these competencies are ones that were arbitrarily assigned by me. They are definitely in use elsewhere to explain qualities quite different than those found here.

And again, as stated in my last blog, it is important to know that these competencies are intended to correspond most directly with mid-level leaders operating in medium to large organizations. This is based on the assumption that these leaders are the ones most often assigned direct responsibility for overseeing or leading change initiatives in organizations of this size.

Capacity Building

This is essentially the wherewithal to develop the overall capacity of change team members, key sponsors, and other relevant stakeholders, to effectively embrace and drive organizational change processes. In addition, this competency area is directly associated with a leader’s effectiveness at securing the resources and support that is necessary for a specific change initiative to succeed. Thus, the leader is both equipping and providing the requisite “equipment”.

Creative Communication

This competency area is marked by the skilled use of communication strategies and interpersonal exchanges to facilitate change initiatives. The leader has an understanding of the types of communication to use at different junctures in the change process. He or she also demonstrates a variety of advanced and well honed communication skills of his or her own, including verbal, face-to-face, group presentation, non-verbal, written, electronic, and symbolic.

Grit

This competency area is evidence by a willingness to personally commit to the big picture of an organizational initiative, even at the risk of sacrificing success on short-term goals. This is a common dilemma for leaders responsible for change in an organization – and this competency speaks both to the willingness to make tough decisions and the ability to recognize which decisions are going to have the greatest impact on the success and sustainability of a change initiative.

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Steve Wolinski provides leadership development, organizational change and talent management services to numerous public, private and non-profit organizations. Website, Email.

Coaching Tip – Get an Accountability Partner

Business partners planning in an office

When I talk with people they state they are disappointed that sometimes they do not accomplish their goals – a promotion, start a business, run a marathon, go back to school, or whatever they set their sights on. They have great intentions and mean well, but they fall short on execution. What they set out to do doesn’t happen.

Accountability is one of the reasons why coaching works – clients have a partner to help them stay committed and take action on what is important to them. My clients tell me that our coaching check-ins help them keep their momentum.

Here’s a tip – if you do not work with a coach, I suggest getting an Accountability Partner – someone who will help keep you focused and in action. Another option is to form small groups of trusted colleagues that meet on a regular basis – Accountability Groups. You will find that you will be more successful in accomplishing what you set out to do when you stay accountable to someone.

Who will be your Accountability Partner?

For more resources, see the Library topic Personal and Professional Coaching.

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Pam Solberg-Tapper MHSA, PCC – I spark entrepreneurial business leaders to set strategy, take action, and get results. How can I help you? Contact me at CoachPam@cpinternet.com ~ Linkedin ~ 218-340-3330

Leading Change

Change-word on a-wooden-background

Leadership Competencies and Change

The growing need for change leadership in organizations is widely acknowledged as some estimates are as high as 70% of all large scale change initiatives fail to meet the objectives delineated at the beginning of the process. The research and literature on change indicates that a primary reason for the success or failure of a change initiative hinges on the skills and knowledge of the individuals responsible for leading the change. In light of this, one obvious question arises: What leadership behaviors or competencies are most strongly associated with effectively leading or overseeing change initiatives?

In my opinion there are six competency areas that enhance the capacity of a leader to coordinate and drive organizational change: Systems Thinking, Strategic Savvy, Organizational Agility, Capacity Building, Creative Communication, and Courage. I am going to introduce the first three in this blog entry and will follow up with an overview of the other three next week. It is important to note that these competencies are intended to correspond most directly with individuals that are in a mid-level leader role, within medium to large organizations, and with responsibility for overseeing or leading the actual change initiative.

Systems Thinking

This is an advance understanding of how an organization is in fact an interrelated set of relationships, processes, strategies, and cultural influences. It is the ability to see the broader context of the organization and sensitivity to how the different elements are apt to influence and interact with each other when a significant change is introduced into the system. And while it is impossible for anyone to predict exactly all the ripple effects of change in a system – the leader with the capacity for thinking systemically will accurately anticipate enough of the ripples to make a significant difference.

Strategic Savvy

This is basically an advanced knowledge of the factors that are most critical to the success of an organizational change initiative. And it isn’t just the knowledge of these factors — it is the ability to use them in support of the change process. In essence, it is the understanding and wherewithal to develop and oversee a coherent change strategy. It is an appreciation for factors such as change sponsorship, communication strategies, and success metrics. And of course it isn’t just an understanding of the factors – it is the ability and willingness to leverage the factors to drive change.

Organizational Agility

This is about knowing who to get involved and knowing how to get them involved in order effect positive organizational change. It entails a finely honed understanding of the larger relationship network within an organization — and the requisite skills to navigate, influence, and establish the involvement and/or support of key players pursuant to the change initiative. The person that is organizationally agile has solid interpersonal influence and, what might be referred to as, an advance level of applied emotional intelligence.

Next Time

My next blog entry will describe the behaviors/competencies of Capacity Building, Creative Communication, and Courage. But in the mean time, it would be wonderful if any readers were willing to share their reactions to the first three and any other thoughts, questions, comments you may have about this idea of change leadership competencies.

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Steve Wolinski provides leadership development, organizational change and talent management services to numerous public, private and non-profit organizations.

Organizational Culture and Executive Onboarding

A smiling business executive

Guest blog submitted by Krista Peterson

This dialogue about onboarding and new leader transitions is so multi-faceted, and there are so many interesting directions we can go. Let’s go deeper into the aspect of culture.

External Executive Hiring

Steve commented about the prevalence of organizations hiring externally for key roles. From my experience, both as a retained recruiter, and as an executive in an organization, I can attest that one way that a newly hired executive can derail goes back to a poor selection process. When the organization has been unclear about what they were actually looking for and subsequently selected the “wrong” person, the likelihood of derailment is even higher.

If companies are choosing an external candidate over internal candidates 75% of the time, it would serve them well to be really clear about the job outcomes, expected business results, team dynamics, and the leadership talents and skills needed to be most effective before they engage in a search. A robust search process can then screen candidates for leadership traits, experience, cultural fit, and past behaviors that most closely match those needs. Also, communicating what the culture is like to external candidates is critical during the selection process, so the candidate can self-select and make informed choices about pursuing that organization.

Cultural Fit

Sometimes even the best selection process can miss some of the subtle things that can lead to derailment. Cultural fit is one of the more subtle aspects to navigate, for there are many things at play that make it a complex one to figure out. On the surface, you have the corporate culture of the organization, this is usually known and easily described by employees. Then there are the sub-cultural elements of the organization or division, that may be less known. They represent the unwritten rules of engagement, how the work actually gets done in the system. It is these unwritten rules that can be harder to tease apart. Layer on top of that, the leader’s previous culture, which has influenced, in part, the leader’s style. What may have been culturally acceptable and rewarded in the previous company, may not be tolerated in the new organization, and because it is an unspoken rule, often no one has communicated this to the new leader clearly.

Case Study on Culture

One new leader I was coaching (at the derailment stage) came in to the organization at a Director level. His past experience was incredibly strong and industry specific. He was brought in as an expert to lead the expansion of an existing product line. His former company culture was very competitive, bordering cut-throat, and leaders there were rewarded for their independent thoughts and actions. The new organization was far more collegial and rewarded collaboration and partnership. The leadership skills that were nurtured and encouraged in one environment were derailing him in the new organization. No one had offered enough feedback, and so the subleties of the cultural and his leadership style was clashing. He was getting business results and was driving the new product line, but he was disenfranchising his team and cross-company partners every step of the way.

The Role of Feedback

Especially related to cultural fit, feedback plays a critical role. It is nearly impossible to communicate upfront every nuance of the culture, but as the new leader behaves in ways that run counter, feedback is essential to making early course-corrections. In next week’s entry will look at different types and approaches to feedback. In the meantime, it would interesting to hear how others work to ensure that new leaders are clear about the culture, especially in relation to a leader’s own strengths and opportunities? We would also welcome thoughts, ideas, and questions on the role of feedback in general.

Guest Writer Information

Krista Peterson, MA, is Founder, Principal Consultant, and Coach at Stone River Consulting in St. Paul, Minnesota. Her phone number is 612-719-7658; e-mail is kpeterson@stoneriverconsulting.com

Krista brings nearly 20 years of experience in leadership development to the practice, largely from her time at Target Corporation, where she served as the director of talent development, leading the organization’s strategy for developing leaders. She also led the creation of an internal executive coaching function, and expanded the onboarding services delivered to new leaders.

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Steve Wolinski provides leadership development, organizational change and talent management services to numerous public, private and non-profit organizations.

Dancing With the Butterfly II — Leading and Working in Complex Human Systems

Close-Up of Butterfly on Leaf

Working with Human Systems

In my last post, I emphasized the importance of complex human systems–we live and work for our whole lives in and as part of them. I suggested model building, practice, and reflection on our practice as effective ways to understand them more effectively. Finally I described how the model we will be reviewing here evolved.

Our framing questions are: What are human systems? How do they tend to behave? What are their key elements and how do these elements tend to interact? How can we work in and with human systems to increase their business and human effectiveness?

We will now begin to address these questions by reviewing The Butterfly Model of Complex Human Systems, walking through its various sections, and referencing associated approaches and tools.

The Never Ending Story

Before we begin this journey however, one cautionary note: Models are helpful, but they are only models. They are helpful in that they enable us to clarify and communicate our thinking and focus our acting. They are “only models” in that all models are incomplete. So, in thinking about human systems, we are on a journey that will never end. We will never reach a state of fully understanding the complex systems around us. The work is about the ongoing learning journey and never about finding “the final answer.” To paraphrase Sisyphus, “the journey itself is enough to fill a person’s heart.” If we forget this cautionary note, we start to engage in creating doctrines and continually justifying them rather than in learning. To put it another way, “The problem is not in having models. They can be very helpful. The problem occurs when we forget that our models aren’t true!”

The Butterfly Model

Click on this link to see the Butterfly Model.

Figure 1 is a graphic of The Butterfly Model of Complex Human Systems. What does it suggest about them?

The Butterfly:

First and most obvious, the overall model is shaped like a butterfly. We shaped it that way to symbolize that, through our work with systems, there is always the possibility for them to transform themselves from what they are to something better, something more beautiful, as the caterpillar transforms into a butterfly. What we do as systems consultants is be with a system and help it see itself and how it is currently working/not working. In so doing we create a container (analogous to the chrysalis in which the caterpillar transforms) in which the system can transform itself.

Three Major Sub Systems:

Secondly, note that the model has three major sections–the two wings and the body. Each of these depicts one of the major sub-systems that comprise a human system. Those are the Face-to-Face System, the External System and the Internal System.

  • The Face to Face System consists of what happens in the room, in face-to-face interactions, for example, the conversations we have, the actions we take, the way we organize our work, and how we manage ourselves as teams.
  • The External System is our larger outer world—our organization, the business we do, and our environment (marketplace, economy, etc.)
  • The Internal System includes the thoughts, feelings, beliefs, and deeper stories we all have inside us.

The algorithm for leading in human systems is 1=3. In any human system, all three of these sub-systems are in constant interaction. When you are working in a human system, be it leading, coaching, or consulting, although you are usually focusing primarily on one sub-system, aspects of all three are present, interacting, and exerting influence on what happens and upon the outcomes the you and the system create.

In my next post, we will talk about ways we experience these three subsystems and how we can learn to “see” them more clearly.

If you want to explore leading and working in humans systems further, feel free to contact me.

Meanwhile, good journey…

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Steven P. Ober EdD
President: Chrysalis Executive Coaching & Consulting
Partner: Systems Perspectives, LLC
Office: PO Box 278, Oakham, MA 01068
Home: 278 Crocker Nye Rd., Oakham, MA 01068
O: 508.882.1025 M: 978.590.4219
Email: Steve@ChrysalisCoaching.org
www.ChrysalisCoaching.org

Steve is a senior executive coach and consultant. He has developed and successfully uses a powerful approach to leadership coaching, Creating your Leadership Story, which enables leaders to make deep, lasting improvements in their leadership effectiveness in short periods of time. He and a group of partners have created a breakthrough educational program, Coaching from a Systems Perspective, in which you can significantly enhance your abilities as a systemic leadership coach. See http://SystemsPerspectivesLLC.com

Coaching Tip – How to Give Effective Appreciation

A coaching session between two persons

When I work with my coaching clients, we discuss the power of expressing consistent appreciation to others. Most people value appreciation and yet do not get the appreciation they feel they deserve – be it employees, associates, customers or family members.

Here are 3 tips for giving effective appreciation to others:

1. Be sincere – when you are genuine, you will have a positive impact on the receiver

2. Be specific – use these two questions to give more effective appreciation:

What do you like, admire or respect in the other person?

Why do you feel that way?

Then state the accomplishment, achievement, trait or quality you have evidenced or observed.

3. Be brief – too many words dilutes the impact of the message. Being clear and succinct will have a more positive effect.

Who deserves your sincere appreciation today?

For more resources, see the Library topic Personal and Professional Coaching.

Pam Solberg-Tapper MHSA, PCC – I spark entrepreneurial business leaders to set strategy, take action, and get results. How can I help you? Contact me at CoachPam@cpinternet.com ~ Linkedin ~ 218-340-3330

Executive Onboarding

Colleagues listening to executive at meeting in office boardroom

Hiring External Leaders

There appears to be a trend in companies increasingly looking outside the organization for new leadership. Some studies estimate that more than thirty percent of Fortune 1000 Companies are led by chief executives who were recruited externally. Sessa and Taylor (2000) found a growing bias toward external executive hires, noting that when corporate selection committees were open to both internal and external candidates, an external candidate was chosen 75% of the time. It is clear that externally hired executives are often favored because new perspectives are considered valuable, specific leadership competencies are desired, and a belief exists that an externally hired leader will be unabashed about implementing change.

Leadership Derailment

While it is hard to assail the logic of considering external candidates for openings in key organizational roles – it is easier to question the limited amount of time, energy, and resources that many organizations devote to helping these executives transition into their new positions. It is especially surprising that organizations will take the risk of an unsuccessful transition when, as Krista Peterson mentioned in her blog entry on November 2, there are certain factors that have been proven to contribute significantly to derailment. And here are numerous studies that demonstrate that — without a well developed transitional strategy — external hires are significantly more likely to fail than leaders promoted internally.

Onboarding Strategies

Fortunately, numerous companies are availing themselves of the research on derailment factors, and are employing onboarding strategies to mitigate these factors and assist external leaders in making successful transitions. But it is clear that for these efforts to be successful, onboarding cannot simply take the shape of a glorified employee orientation process. In my opinion, one of the most important factors of transitional success is for the incoming executive, and those assisting with his or her transition, to have an advanced level or understanding of three things:

  • Unique aspects of the organizational culture
  • Dynamics of the teams the executive is entering (whether as a leader or colleague)
  • Personality, knowledge and leadership skills of the incoming executive

The first two factors require some level of awareness and/or assessment of the culture and team dynamics. The third requires an individual assessment that can then be used to guide the design of an onboarding strategy that effectively navigates the transition of the external leader into the organization. and onto the teams. This of course is a distinct oversimplification of factors related to onboarding – and it would be great to hear what others have found to work.

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Steve Wolinski provides leadership development, organizational change and talent management services to numerous public, private and non-profit organizations. Website, Email.

Leadership Transitions

Word-leadership-written-on-a-black-board

Guest blog submitted by Krista Peterson

The guest post on October 24 by Greg Waddell describes the delicate balance of leadership and management well, especially the whitewater rapids of change that most leaders are facing. Now, consider, amidst all the organizational change, new strategies and emerging business, the leader leading (and managing) all of that change is new in his or her role.

Challenge of Leadership Transition

A leadership transition is a critical change for the organization, the new team, key stakeholders and especially the new leader. The need for the newly hired leader to get up to speed quickly, understand the business, navigate the culture, build relationships with key stakeholders, assess and lead their new team, and understand their own personal leadership strengths and needs in the context of this new role can be a daunting task. So daunting in fact, that one research study* cited that 40% of leaders new in role will fail or be fired within the first 18 months. No one wants to believe that their newly hired executive could become a statistic. And yet, most companies are not doing a lot to support new executives during this critical transition.

Onboarding

In my opinion, critical transitions aren’t just defined by new leaders coming in from the outside. I have seen plenty of highly successful leaders make an internal, cross-functional move, and fail to make the transition effectively. In fact, they sometimes have it worse than the external new hire because they are usually a highly talented leader with an internal track record of success, and therefore are often left alone to figure it out. Sink or swim is not the best onboarding strategy with any employee, and especially not key leaders being counted on to drive the strategy forward for the organization.

Derailment Factors in Leadership Transitions

I would like to take the next month to create a dialogue about what causes new leaders to fail, and the kinds of support new leaders need for long-term success. I have seen plenty of new leaders fail, some fast and hard, others more slowly, in a painful rollercoaster of ups and downs. Regardless of their speed of derailment, they all have had some things in common that boiled down to the following causes: poor cultural fit, unclear role expectations, or an inability to get results.

What are some of the other causes of derailment you have seen in a newly hired leader? It would be great to hear what others see as some of the more common factors. Please share your thoughts.

*Bradt, Check and Pedraza, 2006

Guest Writer Information

Krista Peterson, MA, is Founder, Principal Consultant, and Coach at Stone River Consulting in St. Paul, Minnesota. Her phone number is 612-719-7658; e-mail is kpeterson@stoneriverconsulting.com

Krista brings nearly 20 years of experience in leadership development to the practice, largely from her time at Target Corporation, where she served as the director of talent development, leading the organization’s strategy for developing leaders. She also led the creation of an internal executive coaching function, and expanded the onboarding services delivered to new leaders.

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Steve Wolinski provides leadership development, organizational change and talent management services to numerous public, private and non-profit organizations.