Category: Organization Development

You know crises are coming. You know crises are coming. Yet it’s so hard to get moving when it comes to preparedness. It’s certainly human nature, but anyone who’s been burned once by not being ready to face a sticky situation will tell you they wish they’d been prepared. If you’re not ready you’re not alone, as this infographic from the CDC will show, but don’t let that encourage you to sit back and relax! After all, being prepared is the #1 way to reduce the damage done by crises, as well as the costs involved, benefits you don’t want to miss out on.

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]

Artificial intelligence is being designed to assist with everything from making breakfast to driving our cars. In other words, the technology is flexible, and that’s exactly what makes it so attractive to researchers who are working to develop ways to apply AI to assist in emergency situations. In what is likely to be an interesting read for anyone in the fields, the below collection of data from EKU Online takes a look at how AI may be able to help with disaster and emergency management:

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]

Time to take those first steps toward disaster preparedness

Roughly 40 – 60% of small businesses never reopen their doors following a disaster. If that’s not enough to get you moving I don’t know what is. Unsure where to start? You’re not alone, and FEMA has a host of resources, like this infographic on business resiliency, available at ready.gov/business.

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]

Every business faces continuity issues at some point. Whether it’s a natural disaster or a break in the supply chain, these events can be devastating. One type of crisis that can impact any business is a public health scare. We always say one of the best ways to reduce the impact of crises is to educate yourself, and to that point would like to share this CDC infographic full of advice about public health crisis preparedness and response:

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]

Looking at one of the groups most impacted by negative online reviews

Over the past year we’ve seen a huge rise in issues related to online reputation for medical professionals of all kinds. The number one problem we see is that medical pros simply aren’t managing their online reputation at all, often allowing issues to get completely out of hand before taking action. This concerning issue is one of several discussed in the below infographic from MedData Group covering the topic of physicians and reputation management.

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Why you need to take control of your online reputation today

For years the impact of online reviews was somewhat nebulous, making it difficult to convince the folks holding the purse strings to make controlling them a priority. Now that we have stats like the ones found in this infographic from ColumnFive and Milo.com you have a lot more ammunition for your argument that now is the time to get your online reputation in order.

Bernstein Crisis Management is proud to share the American Veterinary Medical Association’s (AVMA) announcement of two new services created specifically to serve its members – the DVM Cyberbullying Hotline and DVM Reputation Guard. Here’s more info on the first-of-their-kind programs from the AVMA’s official release:

​Two new tools, a cyberbullying hotline and a reputation management service, are now available through the AVMA’s online reputation management resources. With 20 percent of AVMA members reporting they have experienced cyberbullying and false reviews, the House of Delegates (HOD) and Board of Directors (BOD) prioritized adding additional tools to help member veterinarians combat the emotional and financial damage caused by online detractors.

The 24/7 DVM Cyberbullying Hotline answered by experienced crisis management consultants, is now available to members being cyberbullied and in need of immediate assistance. This service includes 30 minutes of free consultation to AVMA members. Additional consultation time is available at a substantially discounted member rate.

Members also may take advantage of DVM Reputation Guard through the AVMA Member Advantage Program. DVM Reputation Guard is a subscription-based service that uses powerful analytic tools to gather data from social media, traditional media and other online sources. Results are analyzed to determine the presence of potentially damaging items or reviews. If a threat is detected, participants are notified immediately, and experts provide them with assistance in developing a response.

“Our veterinarians must be protected from cyberbullying, hacking and false reviews,” said Dr. Tom Meyer, president of the AVMA. “They not only threaten our livelihood; they damage our sense of well-being.”

Online reputation management and cyberbullying issues have created an increasing number of problems for all industries, and we’re glad we can provide immediate support to AVMA members as a result of these programs.

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]

Who should be a part, and what are their responsibilities?

Local governments are responsible for a huge amount of crisis management. Think about it – how many moving pieces does even a smaller municipal area have to take care of, and how many are affected by even a small hiccup in operations?

ICMA, a professional and educational association for local government administrators, recently shared an infographic that does a fantastic job of which local government personnel should be on your crisis team, and what the roles and responsibilities of each should be:

 

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]

Hacks affect organizations of all shapes and sizes

Hacks on major corporations have made headlines throughout 2016, but what you don’t see discussed nearly so often is the huge impact cybercrime can have on small business. In this eye-opening infographic, the Canadian government’s cybersecurity experts discuss how online attacks affect small business, and why they can actually affect these types of businesses more than they do larger operations.

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]

Watching what people say about you on the internet is a must

Every single person, and every single brand, should be monitoring their reputation online. After all, the the number one place anyone with a complaint will head, and the place everyone relies on to provide them information on who to do business with.

While there are plenty of ways to take online reputation monitoring “to the next level”, having the basics in place will position you to be aware of most issues, and to react. If you’re lost as to how to get started, try the simple steps outlined in this infographic from the social media analytics experts at TalkWalker:

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]