Is Social Franchising Right for Us?

An office space

We occasionally come across organizations considering franchising as a strategy for developing a social enterprise.

A franchisor is a company that has a successful product or service, business model and recognizable trade name (think chain stores), which it offers on a continuing contractual basis to other businesses (its franchisees), for a fee.

The advantage of participating in a franchise is that it allows an entrepreneur (social or otherwise) to focus their efforts on operating a business that already has a successful business model and track record.

In rough terms, franchising in the US accounts for more 750,000 establishments, ~10 million jobs, and more than $1 trillion in sales. And, for the nonprofit sector, Social Franchise Partners, an offshoot of Community Wealth Ventures, was created by Billy Shore to help more nonprofits become franchisors as a strategy for generating resources as well as social impact. A couple of years ago they published Streams of Hope, which provides extensive information and case studies on how franchising works and how to determine if it’s the right thing for your organization.

For a very small number of social enterprises, franchising might be the way to go. But for most others, the cultural gap is so great between the franchise model to pursue personal wealth at almost any social cost, and the social enterprise model to pursue both social and organizational financial stability, that we have seen more failures than successes on this path. Presently there are about 100 nonprofit franchisees in the US.

The Streams of Hope publication can be downloaded for free. So if you’re at all interested in franchising (or just curious), take a look and decide where to go from there. Franchising is not for everybody, but perhaps it’s just right for you….

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Copyright © 2010 Rolfe Larson Associates – Fifteenth Anniversary, 1995 – 2010
Author of Venture Forth! Endorsed by the late Paul Newman of Newman’s Own
Read my weekly blogs on Social Enterprise and Business Planning

Calling Richard Blumenthal a Liar

Hand writing on a note

I’ve had a fun day! Over at my Bernstein Crisis Management Blog, I posted an open letter to Connecticut Attorney General Richard Blumenthal, the increasingly infamous teller of tall tales about his alleged Vietnam service. The shy title of my blog post?

Dear Richard Blumenthal: You’re a Liar

Practicing what I preach, I then Tweeted about it and also let some media who have interviewed me in the past know about it. In the context of “common causes make for strange companions,” one of those media outlets was the Laura Ingraham show, and they re-ran my blog post on their blog and are mentioning it in their ezine.

So far Mr. Blumenthal hasn’t called to indicate he accepted the challenge with which I closed the blog piece. What a surprise.

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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc. and author of Keeping the Wolves at Bay – Media Training. He’s also a Vietnam-Era vet who chooses not to lie about his service experience.]

The Chemistry is Necessary if You Want to Win

Black ceramic mug with a quote on winning

Since moving to Cleveland ten years ago, I have watched many disappointing seasons for Cleveland sports teams. A common statement heard by Clevelanders all over the city every year is “this is our year.” Every year could be the year for multiple Cleveland teams including the Indians, Browns and Cavs and every year seems to bring disappointment and frustration for the fans, players, and owners alike. The most disappointing and frustrating event for me thus far was the Cavaliers loss in Eastern Conference Semi-Finals to the Boston Celtics. Cleveland fans all over watched the final three games of the series in disbelief and shock. How could a team with that much talent suffer such a devastating loss in game four? The loss was so disappointing that the fans actually booed their home team.

For those who watched the Cavs during the regular season and during the previous series, there was an obvious difference in performance of the team. While some fans even questioned the pre-game antics and the unspoken language the team had seemed to develop in the regular season, they couldn’t question the results of the winning team. There was an obvious chemistry that existed among the talented members that seemed to vanish in their final series of the season. While there has been much speculation and a host of rumors that has circulated around the reason, those outside of the organization are still clueless as the catalyst of this change.

You may ask why I am writing about the Cavs in a human resources blog. The answer is simple; the Cavs didn’t lose because they lacked the talent to win. Building the most talented team in your industry doesn’t guarantee a win in crucial moments. The team has to work together toward the same goal. There are a host of reasons that teams lose their chemistry. The challenge is to identify when it’s happening and find a solution before the big game.

What thoughts do you have? What have you done in your role to build team chemistry?

Your thoughts are always encouraged!

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For more resources, See the Human Resources library.

Sheri Mazurek is a training and human resource professional with over 16 years of management experience, and is skilled in all areas of employee management and human resource functions, with a specialty in learning and development. She is currently employed as the Human Resource Manager at EmployeeScreenIQ, a global leader in pre-employment background screening.

The Spirit of Appreciation

A thank you card on a table with a gift box

One spiritual practice that I continue to learn about and grow into is the practice of gratitude and appreciation (I’ll be writing a lot about this topic). When we are in a state of appreciation we are transmitting some of the highest and most spiritual energy vibrations as possible. As appreciation elevates our own energy levels, our energy levels with others elevates as well. We then attract more of the kind of energy we are putting out there. Like Louise Hay says “the more grateful you are the more you have to be grateful for.”

One author who has taught me a lot about appreciation is Mike Robbins. He wrote a book Focus on the Good Stuff. In his recent blog post and audio message he shares with us wonderful insights on appreciating the simple things. You’ll want to check his blog out.

One of the insights he shared was to be easily impressed. This happened to me this morning as I went with two of my sons to the grocery store. I was easily impressed with my experience. I shop at a large grocery store in Minnesota called Cub Foods. It’s a do-it-yourself approach when it comes to bagging your groceries and bringing them out to your car. Yet today I had multiple workers who had the spirit of appreciation in their mindset at work to help me out. One of the workers helped me bag my groceries and I even had two gentlemen fight over who was going to help me take my other cart (yes, I needed two carts since my boys took up most of the first one) to the car. He also helped me put my groceries in my already full car. I’ve only had this happen to me one other time at this store in the ten years I’ve been shopping here. The other time it happened was within the past couple of months. I believe what’s happened is that I’ve recently been easily impressed with Cub and raised my energy level to a state of appreciation when I shop there. Thus, I’m then attracting those to help me as my spirit of appreciation flows out to others.

How can you grow your spirit of appreciation in the work that you do? What simple things do you appreciate? How will you be easily impressed?

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For more resources, see our Library topic Spirituality in the Workplace.

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Are We Really Just Looking for Leaders to Save Us From Ourselves?

Group of professionals walking together

Guest submission from Carter McNamara of Authenticity Consulting, LLC.

An Earlier Time When We Fantasized Heroic Leaders

In the 1960s and ‘70s, many of us took part in “rap” sessions. Back then, rapping was a free-floating discussion, usually centered around utopian dreams of what society should be, but wasn’t. We lamented how corrupt “the establishment” was, how adults didn’t understand us and how business was ruining the world.

We fantasized a world where business leaders worked only for the good of humankind, where leaders stopped war or famine, where leaders ensured everyone was happy everywhere all the time. We desperately needed heroic leaders.

Too Often We Blamed Leaders – We Should’ve Blamed Ourselves

But even back then, many of us were haunted that, rather than working to improve the world, we were actually trying to escape from it. Rather than trying to understand the world of those who had bills to pay or children to feed, we believed instead that we were the only ones who really knew “the truth.”

Soon we grew tired of the rap sessions – each one sounded like the last. Soon we quit tuning in. Instead, many turned on — and too many just dropped out.

Are We Again Searching for Heroic Leaders to Save Us?

Just read any article about leadership today (especially those written by consultants) and those articles very likely assert an almost inhuman range of features that leaders simply must have. They must be visionary, inspirational, motivational, virtuous, principled, centered, humble, servants, passionate, productive, mentor, counselor, coach, facilitator, wise, nurturant, diplomatic, learning, adaptable, fun, assertive, not aggressive, systems thinker, conscientious and on and on. Consultants assert that leaders should be “true leaders” and “they should not be managers”.

Deep Yearning for Meaning Today – No One Else Can Give That To Us

A famous movement in philosophy is “existentialism.” There are many different major players in this movement, some of them deeply religious and some atheists. But all of them believed that each individual was responsible for the quality – the essence – of his/her own life.

Many believed that if someone tries to avoid the responsibilities and tensions of day-to-day reality, then that person will fall into chronic anxiety, boredom and despair. Means to avoid reality might include addictions or the belief that one is somehow outside the rest of the routine world. Chronic fantasies are also very popular means to avoid reality.

How much are we just fantasizing when we assert the many wondrous traits of the “true leader”?

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Carter McNamara, MBA, PhD – Authenticity Consulting, LLC – 800-971-2250
Read my weekly blogs: Boards, Consulting and OD, Nonprofits and Strategic Planning.

Form Follows Function

A workspace in an enterprise

It used to be that there were essentially three choices: private, public, or nonprofit. Privately-held companies offer the most flexibility, without outside investors or the IRS constantly looking over your shoulders. A privately-held social enterprise can choose to invest some of its profits into achieving social impact without anyone second guessing those decisions. But if you’re ready to raise large amounts of capital, going “public” through an initial public offering is the usual way to go.

There’s a price for that, though. Publicly-held companies need to justify their actions to investors, who, as the legal owners, have the legal right to force management to do everything it can to increase profits, even at the expense of social impact. Public boards are obligated to sell the company if doing so would enhance “stockholder equity.” For that reason, Ben & Jerry’s went from being an independent company with a social purpose, to being part of an international conglomerate. Ben and Jerry didn’t have a choice in the matter, nor did their board.

That’s why many for-profit social enterprises tend to be privately held.

But the times they are a changing. A number of states have approved the Low-Profit Limited Liability (L3C) corporate structure, which attempts to bridge the gap between for-profit and nonprofit models. L3C’s must “significantly further the accomplishment of one or more charitable or educational purposes,” but can still have private investors and make a profit. See http://en.wikipedia.org/wiki/L3C

Another “hybrid” is a For-Benefit Corporation, or B-Corp. Based on an independent assessment, B-Corps receive a certification as socially responsible, and in so doing make it clear to investors that the company will consider other stakeholders, such as the community and the environment. See http://en.wikipedia.org/wiki/B_corporation,

So as you consider how to get “organized” with your social enterprise, be sure to consider these other structures as well as the usual suspects including LLC, partnership, S and C corporations, and nonprofit.

Get some expert advice, and then pick the structure that best fits your purpose. There’s no one correct answer, just the structure that’s best for your purpose and your market. Form Follows Function.

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Copyright © 2010 Rolfe Larson Associates – Fifteenth Anniversary, 1995 – 2010
Author of Venture Forth! Endorsed by the late Paul Newman of Newman’s Own
Read my weekly blogs on Social Enterprise and Business Planning

Social Schizophrenia

Person working with a mouse at their office desk

On which side of philanthropy’s great divide do you stand? More importantly, where do your donors and potential donors stand?

The divide used to be less noticeable, but with the explosion of social media over the past five years, tweeting, blogging, and linking has brought the great divide to the forefront.

On the one side are those who assume that “social capital” belongs in the public domain and should be applied to the public good. The “public good” is defined by broad terms such as social justice and environmental ethics.

On the other side are those who are productively and satisfyingly engaged in personal philanthropy … where one’s giving is a personal expression of one’s own values, concerns, interests, (hopefully) vision, and, yes, even whim.

Do donors have a social obligation to subordinate their personal philanthropic passions to a group-think standard for how and why they should give? Isn’t that part of what we pay taxes for – how successfully have THOSE dollars been used to create social equity? Will a philanthropic “free social capital market” be any more successful – or socially just – than, say, a Goldman Sachs-school market?

The divide is more than polemics. If you think this debate has no bearing on your own nonprofit, think again. Where you stand on this issue will affect everything from how you frame your case, to how you package your appeal, to how you interact one-on-one with your supporters and those you serve.

Private philanthropic money … public good or private vision?

And what, in essence IS philanthropy … “love of mankind” or “obligation to mankind”?

Food for thought.

Farewell and fare well until next week …

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For more resources, see our Library topic Nonprofit Capacity Building.

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Designing and Building Real-Time Learning Systems

The word "learn" spelt with letter blocks

Marv Weisbord’s Model – Two Critical Paths to Change

Marv Weisbord’s model “Two Critical Paths for Improving Organizations” suggests, that when it comes to improving our organizations, the first question is, “Who is going to be involved? The second question is, “What is it they are to go about improving?”

The answer to the first question is on the one hand, “experts,” and on the other hand, “everyone.” The response to the second question is on the one hand, “isolated problems,” and on the other hand, “whole systems.”

Historically We Used “Experts” to Guide Change

As he points out, historically we have thrown “experts” at isolated problems. We have brought in outside consultants to provide recommendations and prescriptions about the problems that plague us. Experts have advised us how to improve productivity and how to improve communications.

This is dealing with problems as “technocratic challenges.” We believe that these decisions and solutions are made visible to us by expertise. Functional specialists determine what needs to be done, by other people who have to implement.

We need to be astute in locating and gaining this expertise, setting the conditions where they can analyze the problems, and making sure people do what they are told to do to solve the problem. This is the way we tend to go after our problems and we have a lot of them.

Historical Approaches Weren’t Integrated

During the late 1960’s and 1970’s, the Quality Circle movement took root and managers tried to get everybody to address these isolated problems. The problems still were not integrated into a meaningful perspective, because most managers had many demands and problems, and no real sense of how all their efforts tied together.

Without thinking systemically, most people were trying to do the best they could within their areas of influence. The idea was to mobilize everybody’s focus and energy to try to improve. This got reduced into trivia; people spent hours discussing the quality and color of hand towels in the rest rooms.

The movement was abandoned after awhile and lost credibility, although more than a few local improvements were made although the quality movement has contributed immensely in statistical process analysis and many other tools.

Advent of a Whole Systems Perspective

At the same time, a few reflective scholarly consulting practitioners were experimenting with ways to improve whole systems. (Starting with the work of Emery and Trist and others in the socio-technical approach to organization development, consultants were being influenced by the “systems view” espoused by Bertalanffy, C.W. Churchman, Kenneth Boulding and Katz and Kahn to name a few.)

Systems’ thinking was taking hold in the academic and consulting community — today it is a well-grounded perspective. Everyone in organizations talks about systems, and new hires into organizations can go on at length about the theories and concepts. The problem has been getting this knowledge used in highly functional organizations.

The early specialists were not just interested in elegant industrial designs. They were aware that organization effectiveness is a function of technical and social systems integration, and that true performance was the joint optimization of both variables in the design of work. Thirty years of research and collective wisdom has produced the insight that performance change can only be achieved when everyone is involved in improving the whole system.

So What’s Next for Guiding Change?

The trick is how to make that happen.

  • How do we get everyone involved in improving whole systems?
  • How does change happen without a “hand off” or a “roll out”?
  • How do leaders make it happen in “real time” not just talk about it, but do it in the process of learning how to do it.

These questions have been central in Organization Development for the last few years and certainly will be thought about for a long time to come.

What do you think?

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For more resources, see the Library topics Consulting and Organizational Development.

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Jim Smith has over 40 years of organization development experience in a wide range of organizations.

Setting Intentions then Stepping Back

A coach wearing a black shirt

I’ve been a coach for several years now, working with clients who want to focus on either professional or personal goals. One approach to coaching is to help people see the gap of where they are vs. where they want to be. The role of the coach is to help people take steps to close the gap and achieve their goals. I’ve been a bit uneasy lately about having people focus on the gaps in their life. I’ve also felt that in our ‘achivement driven, strive for success’ world, we don’t allow for the unfolding to happen as it needs to, perhaps along a different rhythm than we are used to following or in a different way than we expect.

So here are a few tips to get you started with creating and allowing – Set your Intentions then Step Back. Set your intentions on what you desire, be very clear on what you wish to bring into your life. Then ask that the Right Highest Good be done for everyone. Surrender and humility are needed here. It takes a fair bit of humility to recognize that we don’t always know what’s in the Right Highest Good for all parties involved.

Do you find either of these challenging- Setting a clear intention of what you want to create? Stepping back and seeing what unfolds next?

If you have experiences with Setting Intentions then Stepping Back, please share them here.

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For more resources, see our Library topic Spirituality in the Workplace.

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Coaching Tip – Block Time to Maximize Your Efficiency

Two coaches discussing about coaching tips

Many of my coaching clients come to me because they are overwhelmed. They have too much to do and not enough time to accomplish it all. They tell me they are busy all day and fail to complete important tasks.

One tip that successful people use is the concept of block time – scheduling chunks of time to work on a specific task or project. This approach is simple and effective.

Here are 3 tips to block time:

1. Schedule the time – if it is not on your calendar it won’t happen. Calculate how much time is needed to complete the task and schedule it. If you can’t do it all in one time period, use several shorter time blocks. When scheduling, be specific what you will do during each time block.

2. No interruptions – it has been said that the typical manager gets interrupted every 9 minutes. As a result, it takes them 3.5 times longer to complete the task. If possible work offsite or close your door as well as turn off the phone and email.

3. Maximize your ”sharp time”– identify your periods of highest mental and physical energy and structure your block time during those periods.

“Time is the scarcest resource, and unless it is managed, nothing else can be managed.” Peter Drucker

What additional block time tips do you have?

For more resources, see the Library topic Personal and Professional Coaching.