Social Media: Has Target Marketing Gone Awry?

Target marketing through social media
bullseye
With social media: has real target marketing gone away?

Instead all of us feel targeted. We have a bullseye on our backs. I thought the “do-not-call-list” was bad enough to put telemarketers on notice to leave us alone. We can mark unwanted emails as spam. We can ignore ads on Facebook, MySpace, Google Plus and many more personal social networks. We can still see solicitations on professional networks like LinkedIn or GovLoop that don’t concern us or ever will. Let’s not forget Twitter. Easy to forget, but an awesome powerhouse. Even the networks hound you to death. Buy the professional package so you don’t see the ads. It’s the same with the apps. Using social media effectively is using those ads in part.

My first experience with hiring someone to use the social media to help me market my novel was a disaster. Turned out, I actually have more contacts of my own and those are probably the ones she contacted. I know there are good people out there who specialize in this rather new marketing, and are willing to train others. I only wish there were others who would take your product and for a reasonable price and social market it for you. That, of course, is me being too stubborn to learn something new. It happens with “old dogs” like me.

I have an real “old dog,” but she never liked to be taught anything so she taught herself. For the most part, these are good things. Butterscotch, our Golden Retriever, (when she was young and spry) taught herself to climb up into the kids wooden playset and come down via the slide; also, she would leaped onto the trampoline. All this was in effort to escape being around dog number two, Ranger, an English/Canadian standard, Labrador Retriever, who was heavier than her and couldn’t follow. He was annoyingly different I suppose. Neither would harm each other or humans. Rodents, birds and other yard critters beware. With social media giants, I feel like a critter.

This happens with young dogs, too, in terms of social media; however, I must admit I use social media too even here but not nearly enough to make a nuisance of myself. Young dogs, businesses and services, are shotgunning their products to the general public without any sense or direction. Some are losing friends over it and some would lose relatives, but you can’t because they are family.

I remember in sales that you had to sell to your grandmother. Now, you are! Literally. It’s utterly ridiculous. Unbeschreiblich! (We’re taking a German exchange student in. Couldn’t resist.)

digital world
Some businesses & services are shotgunning their products to the general public w/o any sense or direction.

We need trainers to make the process easy (not just market it that way), with ongoing support, or provide less expensive services we can use to sell our wares via the social media. It seems everyone wants to be a trainer these days. Sell services and in your spare time sell training, too. Right? See my last two blogs. Businesses, small companies and nonprofits used to buy ads. Public relations and marketing were different, too.

I know I seem to be taking the non-trainer side, but, in part, here is the problem:

  • First, the training content doesn’t stay with you. It’s too fleeting and the information sites change all the time.
  • Secondly, it may already be dated. You won’t know until you try.
  • And thirdly, trainers have businesses organizations gasping for air, and that is a character issue with me and should be for everyone.

Put it in Biblical terms if you like: thou shalt not prey on businesses if you can’t truly help them or tell them someone who can. The businesses and other organizations are already gasping for air. Now, I’m not talking about the huge corporations who have social media geniuses on staff, but the smaller companies, nonprofits and government entities that might hire you as contractor.

Here’s what I’d like to see (and I can’t believe I’m saying this): we need more affordable direct services that work with training to keep up with trends. Not a one-time training shot that’s easily forgotten or absorbed and used by the time the general sites have changed or techniques have been disallowed. Hence, we need ongoing assistance. Smaller companies end up hiring someone to be in-house not nearly as qualified as they should be to do the job a trainer “trained” them to do.

Everyone wants to make money and I believe everyone should be paid fairly for their service or product. This economy isn’t terrific, especially for smaller businesses that can’t absorb the losses like the larger corporations. We need the smaller businesses, too. So, make friends, not enemies. So, you don’t get rich or make what you made when the economy was better. You will later, and save your self respect. I know I talk a lot about survival of the fittest, but even that comes with a moral code and strong character. Your friends will be there when you need them.

I welcome an opposing view. I gladly welcome a social media trainer or someone who sells services to be a guest writer; however, this is an opportunity to sell your products or services generically. You don’t sell your particular services or products, but everyone’s, to include yours. You don’t have to name names. It’s not a paid gig, but you will have a link to you and your company and we hope you link back to us. Interested readers are mostly to go to your website for more information.

*Just a short note to let you know I have shut down my website and re-named my Acting Smarts blog to Shaw’s Reality, which reflects my more eclectic writing these days and I use instead of my website. Still doing some acting, directing and performance criticism; however, I am more involved in writing these days and want to focus there. I promise straight talk and not to encrypt or decrypt, or be cryptic about anything on my site, which is meant to enlighten those who read between the lines. Harry’s Reality is still on sale at Amazon will be available through all other ebook distributors and directly through Smashwords in all digital formats after September 30th.

Happy training.

For more resources about training, see the Training library.

Five Ways to Become a Great Public Speaker

Public speaker talking while holding a mic

fiveMaybe you have always dreaded public speaking. Maybe you have convinced yourself you are no good at it, and never will be. Maybe you have resigned yourself to suffering through a series of painful speaking experiences.

Let’s stop right there. Because it doesn’t have to be that way. You can get better, maybe much better. And you can eliminate a lot of the pain. Stop feeling bad about it and start today to build skills and confidence for once and for all. How? Read on.

1. Stop the self-talk. Listen to that tiny (but oh-so-powerful) voice inside your head. It says things like “I am no good at public speaking. I know I am going to be nervous. I will probably blow it.” Refuse to listen. Talk back. Substitute thoughts like these: “This is going to be great. I have good information to share. I am well prepared and everything is going to be just fine.” It sounds too simple to be helpful, yet it is. The only way to know is to listen for that voice and then replace it with more powerful messages.

2. Learn from observation. Watch for mistakes others make, and resolve not to make the same ones. If you see a speaker turn away from the audience and talk to the slides, resolve not to do that yourself. Likewise, if you hear a speaker connect warmly with the audience, or use a good metaphor, or gesture effectively, see if you can incorporate those techniques in your own presentations. If you have never seen a TED talk, go to TED.com and watch a few presentations. I am sure you will come away inspired and armed with new ideas.

3. Be willing to try. If you do the same-old-same-old, you won’t grow. Nor will you stand out in a crowd. If all the slides in your organization are content-heavy and bullet-laden, dare to be the person who streamlines the visuals, cuts through the clutter, and speaks more compellingly as a result. If your voice has always been soft, be brave and speak up. If you learn a new skill, use it. Try it. Otherwise you’ll never know how good you could be.

4. Get with a group. You might take a class with others who want to build their skills. Or join Toastmasters for skills and support. You might find 2-3 individuals who are interested in building the same skills. If you can learn with a group, you will have an automatic audience, a cheering section, and a wealth of good ideas you can all share. Maybe each time you meet you share articles, blogs or books you have read, and teach them to each other. There truly is strength in numbers.

5. Hire a coach. If you have tried repeatedly to improve your skills and confidence but don’t feel you are making much progress, a coach may help you jump to the next level. A professional coach has a wealth of ideas and experience, and should help you select exactly which skills, tools and techniques will make the most difference for you. An experienced coach will help you continue to move forward, through and past the discomfort of learning. A good coach will push you gently, encourage you, and celebrate with you.

Remember the old adage, insanity is doing the same thing and expecting a different result. All that gets you is a self-defeating downward spiral. Don’t go there. Do better. I know you can. And please, let me know what works for you along the way to great public speaking.

Author Gail Zack Anderson, founder of Applause, Inc. is a Twin Cities-based consultant who provides coaching and workshops for effective presentations, facilitation skills for trainers and subject matter experts, and positive communication skills for everyone. She can be reached at gza@applauseinc.net.

Web site: www.applauseinc.net

Blog: www.managementhelp.org/blogs

twitter: @ApplauseInc

Tips On Finding SME’s

Businesspeople brainstorming on SME

Your knowledge stars or SMEs (Subject Matter Experts) are your most important assets when it comes to getting the information you need to fulfill your requirements documents or any other documents that are being written. They will supply you with all the information needed to understand the product or processes, and teach you to be knowledgeable about everything from its functions to its drawbacks so that you may be able to write and convey its benefits, values, requirements, constraints, limitations, etc.

A good Technical Communicator /Writer is able to interact with and question the SME’s involved and will always take the initiative to perform some research as well to seek out more knowledge about the items that were discussed at meetings and to ensure validity and execution.

But where do you find your SMEs?

  • For resources – ask at the meetings. Ask specifically who will be the Developers, DBAs, Testers, Lead Project Manager, Sub-Contractors, etc. Also double check the requirements. If incorrect requirements exist, then the wrong resources may be selected
  • For product information – you can begin to investigate on your own about the product and when asking questions, you will find more knowledge stars to assist you.
  • For timelines – seek out all stakeholders to find out specific dates and confirm that each stakeholder is aware of what the dates are; coordinate with them to ensure accuracy of timelines.
  • For the scope of the project and the path that it will take to be completed; ask and confirm this in writing to all stakeholders; specifically managers, and clients. They will notify you with any inaccuracies.
  • For maintaining accuracy – the Technical Communicator has to be flexible enough to stay on top of all changes. Set up a system to track changes. Changes include and are not limited to updates to the application/product, The Technical Communicator also has to stay close to and be aware of changes regarding SMEs, management, resources, timelines, etc.
  • For security issues – check with your managers and IT personnel and question them about confidentiality, maintenance, issues, protocols, archives, contingency plans, etc.
  • For marketing – seek out all marketing stakeholders and ask about any training or documentation (user’s guide, training manuals, advertising material) needed or previously used.
  • For Policies and Procedures – seek out your HR personnel and also include these as questions when gathering your information from other employees involved in ensuring control over processes, giving directions, setting standards and following them. In other words, maintaining compliance or preserving requirements. Make sure all the rules or guidelines are uniform and consistent. Also check the SOP (Standard Operating Procedure) guide. It’s possible that what you seek has already been written in an existing document.
  • For day-to-day information – a really good resource is your Customer service personnel. They are directly involved with the customer and have dealt with problems and resolutions. A lot can be learned from them.

The approach I like best is to create your own brain-storming sessions. How have you been able to seek out your knowledge holders? Please leave a comment.

Build a Massive List – Simple AND Easy

Business people in a meeting creating leads

List Building

Follow this 3-step method for building a self-generating list machine.

Ever wonder how they do it? Seems that every day you run across internet marketers who clearly have extensive email lists. And it appears to be to working for their business, because they use the list again and again. It’s impressive, but it’s not a secret. It’s actually quite simple – and easy!

This system is used and promoted by David Frey, the Founder of MarketingBlogger.com and the author of the best selling book, “The Small Business Marketing Bible”. (David Frey is a marketing guru. He must be, because he graduated high school 497th of 512, with a D-average – but wrote a book on how to make straight A’s in school “MaketheGrade.com”!) Here’s how he builds lists:

#1 Create a Lead Magnet

A lead magnet solves a very big problem for your target audience. That makes sense, right? What do you do when you sit down at the Google search bar? Well, you type keywords for the problem you’re trying to solve. For example, you’re in the skin care business. What are people looking for? A solution for clearing acne. A solution for covering acne. A way to save money on acne treatment. You could name a dozen more. These are all Lead Magnets. Now write an article or other informational content about it that you can offer online, simply by asking for your visitor for their email address.

Content can be in the form of:

  • Videos
  • eBooks
  • Articles
  • Blog posts
  • Podcasts
  • Audio

Frey suggests that you give it a catchy name, then write 3-4 bullet points about what this product will do for you.

#2 Create a Landing Page

Use a very simple landing page to showcase your product. According to Frey, it should contain:

  • A very compelling headline
  • A few bullets about the magnet
  • An optin form (email address only)
  • A graphic of the lead magnet
  • (optional) A call to action video
  • Admin info (address, legal stuff…)

#3 Drive Traffic to the Page

Now this is where you’re going to be relieved. It’s simple! According to Frey:

“Now that you have a simple, but high converting landing page, all you have to do is drive traffic to that. There are a gazillion ways to drive traffic, but you should focus on mastering only 2 methods.

Just pick 2 methods that work and focus ONLY on those 2 methods.

Here’s a list of possible traffic tactics…

1. Pay per click

2. Article marketing

3. Blog commenting

4. Video submissions

5. Forum marketing

Just pick 2 and focus, focus, focus on those 2 methods. Before you know it, you’ll have thousands of people joining your list. That’s it.

Easy, simple, fast.”

So, there you have it. If you enjoyed this approach, you may want to check out Frey’s other simple marketing techniques that work. He’s gone from D- to Philanthropist!

For more resources, see the Free Management Library topic: Marketing and Social Media.

.. _____ ..

ABOUT Lisa M. Chapman:

The Web Powered EntrepreneurMs. Chapman’s book, The WebPowered Entrepreneur – A Step-by-Step Guide is now available at:

· Amazon.com: http://bit.ly/AmazonTheWebPoweredEntrepreneur

· Barnes & Noble: http://bit.ly/BNTheWebPoweredEntrepreneur

Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. She helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

Mind your Ps for Professional Presentations

A young man having a professional presentation while pointing to the white board

pHow are your presentations looking these days? Even the informal, across the table presentations can have an impact on how you are perceived and how well you are able to influence others. Here is a brush-up you can use to be sure your presentations are “in the pink.” Check to be sure you and your presentations are:

Presentable. How do you look? I recently presented to a potential client wearing a jacket that rode up in back and gapped in the front. Thank goodness I had worn a layer under the jacket, but even so, I was distracted and probably not all that presentable. Always wear clothes that fit and hang well, don’t wrinkle or gap, and are clean. Take time to check your teeth and hair in the mirror before you speak. And then forget about how you look or are coming across. Focus on the audience and your message.

Present. One of the biggest challenges we have in public speaking, formal or informal, is staying in the present moment. When we let our minds wander, we often lose our train of thought and end up with “ums” and “ahs” and a very unsettling feeling. We often allow distracting thoughts or worry that something is going to go wrong, or that the audience won’t like us, or that they aren’t reacting the way we expected. Any extraneous thoughts pull you out of the moment, and you lose focus and then your communication suffers. Stay focused, stay present.

Peer tested. Sometimes we get so attached to our subject matter that we have blind spots. We lose objectivity. When that happens we need a second set of eyes on our presentations. What do peers think about your premise, your conclusions, your call to action? What about your slides? Do they shed light, add meaning, or just muddy the water? How about anticipating questions? Ask a colleague to help you anticipate objections and questions ahead of time so you can be ready for them. Be sure to ask someone who really will give you honest feedback.

Prepared. Sometimes it’s a last-minute or fill-in-for-your-boss presentation and you don’t have time for thorough preparation. But whenever you can, however you can, try to find at least a little prep time. If you are caught in a time crunch, instead of scrambling to build slides, take a few minutes to think through the big picture: what is your purpose in presenting? What is your point of view or message? What are 3-5 key key facts or points that will make your point? What are one or two illustrations or anecdotes that would illuminate your point of view in a memorable way? If needed, use a single sheet of paper or a note card or two so you don’t forget those key points.

Following these 4 P’s can definitely make your presentations more pertinent, more persuasive and more professional. What other words come to mind to help you make an effective presentation?

Author Gail Zack Anderson, founder of Applause, Inc. is a Twin Cities-based consultant who provides coaching and workshops for effective presentations, facilitation skills for trainers and subject matter experts, and positive communication skills for everyone. She can be reached at gza@applauseinc.net.

Web site: www.applauseinc.net

Blog: www.managementhelp.org/blogs

twitter: @ApplauseInc

10 IssuesTo Avoid For Better Documents

Businessman going through a document sitting on the floor
  1. Not knowing your audience and stakeholders – not knowing your audience could mean not only presenting unnecessary and non-essential information, but possibly also presenting it in a manner that the audience does not understand. If a document presents unfamiliar or foreign terms to the audience, then the material is not helpful nor constructive.
  2. Ignoring your SMES – find your SME’s (Subject Matter Experts) – listen to them and find out any information you need to complete your documents correctly. Not gathering the right information and not paying attention to updates is not an option. Any misguided information can be disastrous to your audience.
  3. Not preserving privacy – not understanding nor maintaining confidentiality of information can be detrimental to an organization. Make sure you know which material has to be handled with discretion.
  4. Lacking organization – stay organized, methodical, and in control. This will help you keep your documents organized as well. Make sure there is some logical order to the material as a whole. Do the same within each section of the document. Provide indexes and a table of contents so that pieces of information can be easily located.
  5. Underestimating time – not estimating the right amount of time for writing can make you rush and produce a sloppy document.
  6. Not being consistent – too many styles and fonts can be confusing for the reader and be visually tiring to the eyes, respectively. You want them to see and absorb the information; not ignore it because it is visually unappealing. Also, be consistent in writing and in how you present your information. The same goes for images and pictures as well – label figures consistently so they can be easily located and followed.
  7. Ignoring comments or feedback – do not ignore any comments regarding your writing and presentation. Listen and understand what they are saying to you. They are only trying to help make a more useful and better document. The suggestions may help to provide better readability, flow, or layout.
  8. Being too verbose – documents provide a clear and precise presentation – the audience does not determine if the document is good or bad by the number of words that are written. Write what is needed.
  9. Lacking images – provide images whenever they are needed to enhance what is written; these are especially needed when giving instructions to perform a crucial task. When describing a whole system, create a system with a top image and then break it down to the most basic components – like a hierarchy.
  10. Most importantly not creating backups – forgetting or not creating backups is a disaster to everyone; especially the creator. Make sure you add it to your checklist as one of the essential items to do. Not only is it tiring and frustrating to recreate your work, but it never is the same as the original that was created.

What other fundamentals should be avoided when creating documents?

 

3 Ways to Improve the Online Visibility of Your Small Business

Man happy seeing his business improving online

Guest Author: Dustin Heap

Dustin Heap

Defined as less than 500 employees, small businesses today literally make up an astounding 99% of U.S. businesses. Further, according to the State Department, almost 20 million people work for companies employing less than 20 people. In light of these statistics, it’s easy to see the need for savvy small business marketing by owners across the United States. As the marketplace and consumers become increasingly more digital, marketing is even more important in regards to online visibility. Small business owners can follow the tips below to establish a foundation of strong online marketing and increase their visibility in the very competitive online space.

Make Your Site Seen

There are few fundamental elements essential to online visibility. You wouldn’t build a house without a strong foundation and you shouldn’t build a website without one either. Just like with laying a foundation there are some things you first need to avoid to successfully complete the job. Some of the elements to avoid in order to give your website a strong foundation and visibility online include a website without heavy usage of iframes, splash pages, restricted access by login, and Javascript navigational elements.

After avoiding the aforementioned elements there are many things you need to have to build a strong website. One of the major must haves is a website that uses HTML 5 and CSS best practices to ensure that search engine robots can access and “crawl” the website by jumping from HTML link to HTML link. While this may sound foreign and complex to non-digital business owners, most content management platforms today, such as WordPress, come with websites that are designed with SEO best practices in mind. If moving to or creating a new site isn’t an option, then owners should work with their web developer to ensure that SEO best practices are followed as much as possible to ensure maximum visibility from the search engines.

Other quick fixes for website owners can include ensuring that the robots.txt file is not preventing the website from being indexed, optimizing on page tags such as the title and meta tags, and setting up a Webmaster account with the search engines and submitting a sitemap.

With a strong foundation in place, business owners can turn their focus to both onsite and offsite efforts to attract visitors and increase visibility.

Regular Expert Content

One of the best things small business owners can do to increase online visibility is to create unique and expert content on a company blog. Again, this option will be most effective if you’ve made your website search friendly, so be sure to start there. As alluded to previously a 3rd party web developer should be able to include some kind of blogging platform that allows owners to produce content. Even if an entire site redesign isn’t possible with a little bit of custom work this can be put in place as needed.

Creating content by blogging regularly provides many advantages to small business owners. First, it establishes the business as an authority on any given topic. This authority helps communicate to the search engines that your website should appear in search results because it is evident that you would be useful to searchers.

Another by-product of creating such content is that it attracts links. Search engines use links much like votes in an election. The more you have, the more likely you are to appear when users in your area search for your type of business.

Finally, creating this content provides an easy way to answer frequently asked questions, engage with current and potential customers, and communicate company news and promotions.

Regular content creation brings a myriad of benefits and really only requires that someone internally make time to get it written and posted on a company blog.

Business Profile Pages

Another easy and inexpensive way to increase visibility is to list your small business in online business directory sites. These sites include such examples as Yelp, Superpages and many others. While I’ve explained in detail how to build these local listings elsewhere, there are several benefits of doing so that are worth mentioning here.

The first benefit is that these “local citations,” as they are called in online parlance, are vital to ranking for geographic related searches. This simply means that you are more likely to appear for searches done by people in your city or town by having these types of listings online.

Another benefit is that sometimes the listing on the external site ranks highly in the search results by itself. This is because a website like Yelp is viewed as very authoritative by Google. Thus, by listing your business there, your business profile may be the one to show up. When this happens, you instantly get more visibility and there is a good chance that users will then click over to your actual website.

Lastly, having many different business profiles set up gives your customers the ability to leave a positive review of your business on their preferred website. These reviews will then be seen by more potential customers and potentially lead to increased sales. In fact, 52% of consumers are more likely to buy from a local business with positive reviews and 72% trust online reviews as much as they trust personal recommendations from friends or family.

While online marketing may seem daunting to an owner or business first getting started, it doesn’t have to be. By implementing a solid foundation, creating regular unique content, and creating business listings online a small business owner can make a huge impact on the bottom line for a small cost.

Author Bio:

Dustin Heap works at Signs.com as a digital marketer. Signs.com is leading custom sign shop offering custom signage to clients across the United States. Dustin has previously worked both on the organic and paid side of search and with small businesses in a wide variety of industries.

Communicating Via The Status Report

Infographics report of a business

Writing status or progress reports are not fun, but are a necessity. It’s like going to the doctor for a checkup – it’s not fun to go, but it’s a must-do necessity to see if you are well or not. Status reports are a way of communicating to the managers, clients, and stakeholders the state of a project – good or bad.

Purpose

Status reports not only give you a view of a project’s current state, but also what has been achieved, and what has to be achieved – it provides a summary and aids in maintaining some control or management over a project. These reports help by presenting a good idea of what ‘next’ steps need to be taken till project completion is reached.

Beginning

Before you begin the status report, make sure you are well-informed about the project’s business scope so that critical stages can be listed and prioritized. Hence, the status report can include (when necessary) items such as, whether or not there have been or will be issues involved during those critical stages to affect the project either negatively or positively.

Suggestions

  • To make creating the status report easier, components can be derived from the project plan. Next, provide additional content or expand on the essentials. If you maintain and/or schedule the status report in the same sequence as the project plan, you can easily see what stage everyone is at within the project, i.e., the status of everyone’s tasks. Any additional items listed in the status report can also be gathered from the requirements document as it will note items such as cost, as well as, e.g., issues or concerns from those involved (resources) to equipment (software/hardware), etc.
  • To ensure that you have included all necessary items, create a checklist
  • To keep all stakeholders informed, the status report, should be written either weekly or biweekly. How often you create a status report depends on the magnitude and length of a project as well as what’s involved. For example, short-projects and some long-term projects can require a weekly status report. (Long-term projects involving, e.g., major financial subjects may require weekly status reports instead of biweekly.) Most long-term projects require biweekly status reports; especially if time is needed for research or a significant amount of programming.

Format

The status report should always have a consistent format for ease of readability, thus allowing readers to easily pinpoint particular information, such as, whether or not the project is on schedule and on budget. For example, depending on your format, critical issues such as scope changes can be noted in the beginning, and resolved issues can be noted towards the end of the report.

Preparer

The status report cannot be done alone by the project managers. They need input from all project team members. Each member involved from inception to completion (from technical writer to tester) should be required to provide a status to the project manager, who will then gather and assemble all the information. Formal status reports are not needed from all team members; e.g., some programmers can just send an email or verbally state what they are currently working on, what they have completed, as well as their concerns and issues during their weekly/biweekly status meetings.

If you have had to create status reports, what else is needed?

5 Steps To Create a Balanced Content Marketing Strategy

A lady writing out a content plan

Guest Author: Darren DeMatas

5 Steps To Create a Balanced Content Marketing Strategy

5 StepsWhat is Content Marketing?

There’s no doubt that content marketing is growing momentum as an industry buzzword. But what is it really? Simply put, content marketing is creating and distributing customer-centric content that is relevant, educational, minus the sales pitch.

According to eMarketer, more and more companies are shifting their focus to content marketing and using it as a lead generation tool. But why?

Content marketing helps you connect with your target market in an unobtrusive manner. By understanding how your customers discover and connect with your services, you will be able to guide them through the decision making process and position your company as a solution to their problem. If you are looking to build a content marketing strategy, these 5 steps can get you started:

5-Steps-To-Create-a-Balanced-Content-Marketing-Strategy-step-11. Identify Online Communities Where Your Customers Are Active

Social networking within your industry can build credibility with your peers, but you can’t stop there. Look for discussions and forums in your customers’ industry and you will find a wealth of active online communities that are mostly ignored by outsiders. A good place to start is Google+ and LinkedIn. LinkedIn is an optimal tool as it will actually tell you how active a certain community is.

5-Steps-To-Create-a-Balanced-Content-Marketing-Strategy-step-22. Listen To Discussions And Identify Customer Pain Points

Once you join the community, you can search within the community for terms related to what you offer. While you are listening to conversations, you will identify customer challenges that you can help solve. After you have surveyed the community and understand how much they talk about your service, you can start to engage your audience. The crucial element is: do NOT hard sell. Don’t even talk about your company in these communities. It’s tempting, but you have to resist the urge to send a link to your “get a quote” page.

5-Steps-To-Create-a-Balanced-Content-Marketing-Strategy-step-33. Plan Content Marketing Around Customer Challenges and High Impact Search Terms

When you are active in online communities, members will start to look up your social profiles. Make sure that you have plenty of free advice for them waiting. It is critical to time your engagement with strategic posts both on social media and blogs, where you have more control over the messaging.

A business blog can help customers discover your content. You should have identified a series of questions that emerged from your listening. Now is your chance to respond and connect with your audience on your blog. Your blog posts should include topics you uncovered during your listening and high impact traffic terms. To figure out high impact search terms, look for keywords with high search volume and low competition. A great keyword research tool is the Google Keyword Planner. This tool will give you search volume and keyword ideas. Another useful tool is Google Trends. With this tool, you can compare trends of keyword searches over time. These tools can help make sure you base your blog content strategy on topics that are gaining popularity. You wouldn’t want to put all that effort into content that no one searches for, right?

5-Steps-To-Create-a-Balanced-Content-Marketing-Strategy-step-44. Content Building

There is always a new challenge facing a customer. If you spend adequate time refining your listening and content creation, you will end up with valuable customer-centric content worth paying for. By giving it away, you will generate targeted leads of people that need your help. Once you attract them to your site, offer them a free white paper or eBook. You can also ask them to sign up for your newsletter. Email marketing is a powerful way to nurture leads and convert them into customers.

When developing an effective content marketing strategy, don’t limit it to just the internet. Sales collateral, brochures and even datasheets should incorporate the key messaging you’ve created during the content development process. Consistency between digital and traditional media is critical for building trust and credibility.

5-Steps-To-Create-a-Balanced-Content-Marketing-Strategy-step-55.Ongoing Repetition

Don’t abandon your communities once you drum up some business. Keep offering free advice. Don’t be the first to share links to your content; let others do so first. When members of the community start “liking” and sharing your comments and links, you are one step closer to being a credible resource to the community.

Online communities and discussion topics will come and go as the market changes. It’s critical that you continue to listen so your content will not be stagnant. No one wants dated solutions to their problems. This is especially true for internet marketing. SEO and social media strategies of yesteryear may not be as effective today.

Author Bio:

Darren DeMatas is a marketing strategy consultant that specializes in internet marketing and brand development. Prior to his consulting work, he was Product Marketing Manager at Web.com/Network Solutions. Darren has 10+ years of marketing management experience and an MBA in Internet Marketing.

Go Deep for Outstanding Technical Presentations

Business woman in black tank top smiling after a presentation

If your content is technical, complex, data driven or numbers-heavy, you will want to listen up. Don’t fall into the camp of “I know it is dry and boring content but I can’t do anything about it…” Instead, try one or all of these strategies to make complex information more engaging and more interesting.deep

Use the DEEP acronym to help remember these pointers.

Don’t cut yourself short–or go on and on. If you tend to speak your piece so fast you cut out huge chunks of content, start today to slow down and take the time you need. Rehearse so that you know you are going to fit your timeframe, then relax into the content a little bit. On the other hand, if you typically go way overboard with detail, and frequently see eyes glazing over when you speak, then plan for, and deliver, a shorter presentation. You might be able to add a slightly longer Q&A, turning your technical talk into an engaging discussion.

Expertise. Draw from your own experience, not just the word of experts. Use your own stories to paint a picture, build rapport, even add color and life to your speaking. Especially when the content is technical, you will want to “humanize” it by sharing your own reactions, knowledge and opinions as a subject matter expert. As you prepare your presentation, watch for sections that are dry and detailed, or slides that are heavy with content, and look for ways to make them shorter, crisper, and more human.

Enthusiasm. What is it about this material that excites you? If it doesn’t make your heart beat a little faster, chances are it won’t thrill your audience either. You might be better off searching for the one or two parts of it you can really get behind, and then focus on them. Your passion goes a long way toward making the content more interesting to others. If you have never seen this done, I recommend just about any TED talk (at TED.com) to see examples of what happens when an expert shows enthusiasm. It can be magical.

Pay attention to the audience. Just don’t fixate on them. Look at the audience, one at a time. Long enough to feel you are connecting. Not long enough to become a staring contest. See if they look engaged. If not, slow down….and ask a question. Or walk closer toward the crowd. Or stop and tell a story. Ask for a reaction. Or pose a problem and have them discuss it with the people they are sitting next to. Then listen to see if they really are connecting with your content. Don’t drone on and on if your audience has checked out; do something to get them back on board. Don’t assume you will know what to do if this happens; it should be an essential part of your planning process.

Technical presentations can be dry and boring…or engaging and stimulating. You can decide today to try these and other methods to bring your content to life.

Please let me know how they work for you, and what other methods you have found useful.

Author Gail Zack Anderson, founder of Applause, Inc. is a Twin Cities-based consultant who provides coaching and workshops for effective presentations, facilitation skills for trainers and subject matter experts, and positive communication skills for everyone. She can be reached at gza@applauseinc.net.

Web site: www.applauseinc.net

Blog: www.managementhelp.org/blogs

twitter: @ApplauseInc