Build Organic Traffic

A man writing on a whiteboard

Search Engine Optimization (SEO) is the Key to Targeted Traffic

When building your site, be sure that it’s optimized for your long tail niche keywords and that it incorporates other tactics which help search engines find it.

Search Engines’ Goal

Search engines’ ultimate goal is to make it easy to find information relevant to the search topic. They are very sophisticated, and their “algorithms” for search are highly confidential. Many SEO professionals study search engine behavior and offer these tips for what the search engines deem important when ranking content:

  • Keywords in the domain name.
  • Keywords in the content pages.
  • Keywords in titles and subtitles.
  • Keywords with emphasis – such as italics, bold, and highlighted.
  • External links (backlinks) to your site.
  • Your site’s age.

You want to use your long tail keywords 3% of the time. That is, for every 100 words of content, 3 should be your long tail keywords. Use them “above the fold” – the portion of the site that shows without scrolling down.

SEO guide

One favorite guide to SEO has been downloaded FREE over a million times. Offered by SEOmoz.org, “The Beginner’s Guide to Search Engine Optimization (SEO) is an in-depth tutorial on how search engines work. It covers the fundamental strategies that make websites search engine friendly.

To download your copy of the world’s most read guide on SEO, join the community of SEOmoz PRO members.” The content covers:

  • How search engines operate.
  • How people interact with search engines.
  • Why search engine marketing is necessary.
  • The basics of search engine friendly design and development.
  • Keyword research.
  • How usability, experience, & content affect rankings.
  • Growing popularity and links.
  • Search engine tools and services.
  • Myths and misconceptions about search engines.
  • Measuring and tracking success.

Download your copy here:

http://www.seomoz.org/dp/download-the-pdf-version-of-the-beginners-guide-to-seo

More SEO Resources from SEOMOZ

For those of you who want EVEN MORE info, find it here, compliments of SEOMOZ:

Is your search engine optimization on target?

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For more resources, see our Library topics Marketing and Social Networking.

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ABOUT Lisa M. Chapman:

Ms. Chapman’s new book, How to Make Money Online With Social Media: A Step-by-Step Guide for Entrepreneurs will be available very soon. With offices in Nashville Tennessee, but working virtually with international clients, Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. As a Founder of iBrand Masters, a social media consulting firm, Lisa Chapman helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

New Year’s Resolutions for PR? Or, Time to Reinvent Your Media Strategy?

Scrabble letters saying resolution

 

The odometer on the old Gregorian calendar turned over again.

Salutations and Warm Greetings for the New Year.

What does 2011 offer people and organizations looking for media coverage? Whoa, slow down. What are your resolutions for the new season? Better yet, is making any resolution even a good idea when so many things on the media front are in flux?

There are many crystal balls aglow this time of the new year and most are flickering, because as we all know, the horses at the track will run the race they run. Winners and losers will emerge and few will foretell the real outcome. That said, I turn your attention to David Carr, the man behind the curtain at The New York Times who writes the weekly Media Equation column for the Old Gray Mare of journalism.

The Internet: Destroyer of Kingdoms, Creator of Empires

I have been searching for a suitable first blog for this third day of 2011 and I did not really need to search far. It was, as it were, in my own backyard. Mr. Carr is a former Minneapolis editor, writer, reporter and olde friend, with whom — Name-Dropping Disclosure — I had the endearing privilege and engaging survival skills to work with at a weekly paper here in the Twin Cities back in the ‘80s, the good/bad old days. This was well before the tech wonks in the military saw fit to make the technology transfer to the private sector of this mega-monster, The Internet, destroyer of kingdoms, creator of empires.

The Great Mashup of 2011

David’s piece — linked here — http://www.nytimes.com/2011/01/03/business/media/03carr.html?_r=2&src=dayp to make your life easier, at least this early in the year, since it is surely to become more complicated later — is a must-read. And re-read. We will return to its messages and meaning in future blogs as various media industries strive to deal with the chaos and find a discernable path out of the digital wilderness. And with any wit, luck or fortitude, we may all learn some new ways of relating publically to our constituents, target markets, media contacts, etc.

What do you think 2011 holds for media and PR? Share your brightest — or least flickering ideas with this blog — and win valuable prizes.

Happy New Year.

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For more resources, see the Library topic Public and Media Relations.

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Martin Keller runs Media Savant Communications Co., a Public Relations and Media Communications consulting company based in the Twin Cities. Keller has helped move client stories to media that includes The New York Times, Larry King, The CBS Evening News with Katie Couric, plus many other magazines, newspapers, trade journals and other media outlets. Contact him at kelmart@aol.com, or 612-729-8585

20 Great Ways to Engage and Involve Your Audience

Not long ago I worked with an energetic, creative group who, while focusing on presentation skills, wondered how to best engage their audiences. I asked them what engagement strategies they appreciated when they were in the audience. They had plenty of ideas about engagement techniques that I think any speaker could benefit from. These are relatively simple, and I think most of them are pretty “foolproof” as long as you approach your audience with confidence and curiosity.

As you read the list, take note of which ideas appeal to you. Which ones have you tried? What is one new idea that you might want to try? I would love to hear your ideas so we can add to the list, and also your results, as you involve and engage your listeners.

  1. Plan an interactive opening using questions, asking for a show of hands, etc.
  2. Ask participants to introduce themselves
  3. Ask participants to write down their burning questions before you begin
  4. Do a paper or online survey prior to meeting to engage them in thinking before they arrive
  5. Focus on benefits to the audience, asking them to confirm the benefits that are important to them
  6. Ask questions of the audience during the presentation
  7. Welcome humor that happens (but avoid jokes or forced humor)
  8. Enliven your slides with pictures you have taken of people, product, or locations (a great suggestion was using pictures of your team when presenting to customers)
  9. Insert short video clips to hear from clients, experts, or leaders
  10. Create a “Round Robin” discussion to hear from everyone, especially when brainstorming or seeking opinions
  11. Ask listeners to discuss concerns or topics with one another or at tables
  12. Tell a story to illustrate your points
  13. Format your presentation like a story with a problem and solution
  14. Ask listeners to guess certain facts or data or leave blanks on your slides and ask them to fill in the missing words
  15. Set up a demonstration that audience members participate in
  16. Ask for volunteers to write on a flip chart, track the time, or record action items
  17. Give a quiz or a test, either at the beginning or end
  18. Provide practice or application opportunities
  19. Engage them physically by asking them to stand, raise hands, clap, etc.
  20. Use slides only as a backup; the audience and you come before the slides

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Gail Zack Anderson has nearly 20 years experience in training and coaching. She provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops. See her website and LinkedIn profile. Contact her via email.

Google Docs and Google Sites

Google doc icon

A Review of 2010 Enhancements

Does your business have a traveling marketing and sales team, communicating with their office staff via a fragmented collection of online and offline tools? Do they often need changes to their documents or presentations at the last minute – harried late night hours or frantic last minutes at FedEx Office?

Web-Based Solution: Google Docs

For those of you not yet familiar with Google Docs, Wikipedia offers this concise definition: “Google Docs is a free, Web-based word processor, spreadsheet, presentation, form, and data storage service offered by Google. It allows users to create and edit documents online while collaborating in real-time with other users.”

Simply, it allows you to upload and save documents from your desktop, edit them online from any computer, and invite others to read or edit your documents. Files are stored in Google’s secure servers.

100% Web-Based Docs

Google offers a collection that is not meant to compete with or replace Microsoft Office. Instead, their strategy is to be the #1 go-to site that lets users edit the same file at the same time, so you always have the latest version.

Google has worked hard to make it possible for you to work, communicate and collaborate entirely in the cloud. A few of the most exciting enhancements from 2010 make it easier for us to go “100% web-based.

2010 Google Docs Enhancements

According to Jonathan Rochelle, Director, Google Product Management, “In addition to some of the most requested favorite features like mobile editing, OCR, advanced sorting rules and a more consistent look, here are more of our team’s favorite things from this last year:

Are you a fan of Google Docs? If not, WHY?

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For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman: With offices in Nashville Tennessee, but working virtually with international clients, Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. As a Founder of iBrand Masters, a social media consulting firm, Lisa Chapman helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

Welcome to the Business Communications Blog!

Blog letters on a wooden desk

This blog will be about various aspects of business communications, and will focus especially on practical tips and tools, including posts from guest writers. You can learn more about this blog by clicking on the About link just under the header.

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  • You can get a lot of visibility to your work by being a guest writer. Many of the Library’s topics consistently rank in the top 10 of Google search results. Go to Guest Writer Submissions under the header.
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Welcome!

From Obscurity to First Page Google in 90 Days

Black tablet on google page on a desk

A Case Study in Organic SEO

I’ve never met Tony Zelinko, CEO of Bonte’ Medical Products Inc. But his post in a LinkedIn group caught my eye; “In roughly 90 days I’ve gone from obscurity with some of my products to a number of 1st place positions on Google and other search engines.

Tony Zelinko

According to Tony, “I hired experts and they couldn’t meet my expectations.” So he took the reins and gave organic SEO a try.

Social Network Organic SEO Strategy

Tony knew that links to his site (“backlinks”) from highly rated sites are important components of organic SEO. He began to post meaningful comments in group discussions (with links, of course).

Here’s a sampling of what he achieved:

Term: “forearm crutches for sale”First position Google out of 17,600 search results.

Term: “crutches for sale”First page Google out of 608,000 search results.

Conclusions:

“I didn’t spend one dime on pay per click. So the takeaway is: use social networks often, post good content, respond to blog posts and comment. These actions will improve your presence on the web.” – Tony Zelinko

About Bonte Medical:

Bonte’ is a French word which means “Loving and Caring” and is pronounced (Bon Tay). Being true to Anthony’s science and quality control background, the Bonte’ business focus is on the distribution of premium medical and home health care products of the highest quality, and have the most modern and ergonomic designs. Bonte Medical Products, Inc.’s headquarters, is located in Gladwin, Michigan. Tony Zelinko’s Blog: http://www.bontemedical.com/blog

Thank you, Tony!

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For more resources, see our Library topics Marketing and Social Networking.

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ABOUT Lisa M. Chapman: With offices in Nashville Tennessee, but working virtually with international clients, Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. As a Founder of iBrand Masters, a social media consulting firm, Lisa Chapman helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

Are Late Social Media Adopters Losing Precious Ground?

Photo of hand holding a smartphone with social networks

Can they catch up?

Some companies and industries are just naturally late adopters. Take Banking, for example. As a whole, they are conservative, and less likely to devote their marketing attention to social media.

Some banks have jumped on the innovation train. Take Wells Fargo Bank, for example. One of my previous posts mentioned their early adopter stance on social media as an important part of their overall marketing strategy.

Wells Fargo Bank adopts social media

According to SocialMediaToday.com: Wells Fargo Bank was the first US bank to launch a corporate blog in early 2006. Since then, they’ve taken the reins and created innovative role-playing games to attract the younger generation. Brilliant!

“Hundreds of Wells Fargo Bank employees are now using blogs to brainstorm with one another and interact with customers. ‘We’ve built tools in the past to share information inside the company, but they were always these very structured things,’ says Steve Ellis, EVP of Wells Fargo’s wholesale solutions group. ‘A blog is informal–a great way to get away from the corporate thing and let people inside our heads.’ “

The company’s blogs have become the most-read non-banking pages on Wells Fargo’s site.

Can competitors make up ground?

Since the internet is based on organic search, Wells Fargo has had a HUGE advantage online. Their activities have ‘seasoned’ and their ranking is well-grounded in laser-targeted SEO content.

So, the big question remains, not only for banks, but for ALL companies that are late adopters:

ARE WE CREATING A ‘GREAT DIVIDE’? (Those who are establishing their SEO brand online and those who aren’t.)

Will they lose permanent ground because they’re late adopters? Can they make it up, or because the early adopters are so grounded in their organic SEO content, is their advantage so strong that it can’t be challenged?

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For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman:

Ms. Chapman’s new book, How to Make Money Online With Social Media: A Step-by-Step Guide for Entrepreneurs will be available very soon. With offices in Nashville Tennessee, but working virtually with international clients, Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. As a Founder of iBrand Masters, a social media consulting firm, Lisa Chapman helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

Listing Slightly: First Annual PR Turkeys of the Year

Woman holding a cup of tea, writing in a notebook

 

Lists and more lists should be on every PR person’s list right now because end-of-year lists are cropping up in the media like crab grass (or whatever it is that grows) on a Chia Pet stocking stuffer. It’s List-o-mania, baby!

Do you have a client who would quality for a Best Of list this year? Were you a frequent newsmaker? Got a product that is a must-have for the New Year?! How about some superlative feat or stat that would rank on a list for some newsworthy distinction over the past decade — the first decade of the 21st century?

Pitch a list and check it twice because news readers, as “they” say of their news anchors in England — when they aren’t yelling to the Royals “Off with their Heads” during student tuition riots — are looking for the naughty and the nice right now. As long as it can fit on a list for 2010 or 2011 as the holidays fall upon us.

In the spirit of the season, which really begin at Thanksgiving now it seems, or is it All Hallow’s Eve, Media Savant has compiled this short but kinda succinct list of PR Turkeys in 2010. Our judges, flown in to cast ballots on nice, donated Gulf Stream Jets belonging to bailed out Wall Street bankers and a few congresspersons not yet under indictment, landed just after the massive Twin Cities blizzard this past Sunday. They were actually airborne over the Metro Dome when the big stained bed sheet, er, fiberglass fabric panels ripped from all that snow and crashed down on that fake, malodorous turf that sports fans of all stripes have so long loathed these past 29 years.

OK, I made that last part up about the bankster jets and the flying over the snowdome. But you can’t make up the First Annual PR Turkeys of the Year. You can’t make up reality and that’s why these feathered winners are so richly deserving of their gilded Gobbler trophies! With no further ado, here are the PR birds of prey:

Number 5: National Catholic League: Had they heeded their mother’s advice, “If you don’t have something nice to say, don’t say it all,” the National Catholic League might have been better off in its latest role as an art critic. But no, its spokesman, William Donahue, publically denounced a controversial anti-AIDS work that the Smithsonian eventually pulled (cowards) titled “Fire in My Belly” as anti-Christian. The publicity about the piece spread faster than a naughty Brittney Spears YouTube video. One pundit at the Star Tribune actually thanked Donahue for making the comments because now millions of people would be aware of the work and the artist, who died of AIDs-related issues in 1992.

Number 4: Target: For not seeing the tsunami of bad publicity that would come at them — much of it generated via social media, including a semi-successful boycott that even sent the stock price down a few flights of stairs — when they donated to an organization that backed the GOP candidate for Minnesota Governor Tom Emmer. What pluck! And it easily earned them the Gobbler. Emmer, who has an anti-gay, anti-abortion platform, recently conceded that race after a recount. But there’s no word on whether he’ll return or pay back the funds he’d received. Social media is an unfettered force of nature now and will play an even bigger role in our lives and the media next year (why do you think that Zuckerberg kid is “The Person of the Year”?). What were they thinking at the Bullseye?

Number 3: The Military Flacks who Enabled Gen. Stanley McChrystal to be Fired: It’s one thing to exercise your constitutional rights as a general to criticize the Commander in Chief’s (losing) strategy in Afghanistan, now a war older than Vietnam, to a Rolling Stone reporter, however stupidly and ill-considered they were. But it’s a whole ‘nother deal for the general’s handlers to have given said scribe virtually total access to the many-starred general for days on end. Maybe they’d been hitting the local hookah pipes too hard that week. Whatever their excuse, the general got sacked, the reporter got a book deal — and lots of overexposure in the media — while Obama recently feasted on a warm turkey dinner on Air Force One returning from the war front, the sun reflecting hard off the 2010 Gobbler award mounted below in front of some bedoiun tent that doubles as a Taliban poker palace every other Friday. But not hard enough for all the PR dudes associated with this open fire-hose fiasco to lose some stripes.

Number 2: BP: How many ways can you foul your message after your collapsed oil rig and drill has fouled the Gulf and the livelihoods of thousands along the south coast? BP made so many public relations mistakes it would take a book to discuss them all. Perhaps its most disingenuous and egregious statements were those that pleaded ignorance to how this could happen and to just how extensive the problem really was. Exacerbated, some say, by the chemicals the oil giant widely sprayed to disperse the slicks, the gulf mess is still making some news and causing more alleged damage to the ecosystem, the gulf economy and the seafood chain. BP pretty much remains in their sleeper hold strategy while petro prices creep up over 3 or 4 bucks or more for the holidays. Meanwhile, countless lawsuits flap in the wind like a parade of ripped fishing nets, stretched out from Pensacola to Grand Isle, La.

Turkey of the Year: The Vatican: Not to pick on the Catholics this holy and wholly commercialized season (Hell, they educated me), but their truly offensive lack of a coherent strategy to deal with sexual abuse issues that arose in Wisconsin this year after it was alleged that a priest had serially abused many deaf students in his care would be downright astonishing were it not so tragically awful. Crisis Communications 101? Not even close. How about Worst PR Practices Ever? Complete with denial, downplay, defer and other damnable “d” words that the Pope’s PR pontificators piled on throughout the news cycle…. Deplorable also comes to mind.

For its unexpected — and totally unnecessary encore — the back peddling of this powerful global organization a few months later when his Holiness recently quipped that maybe condom use might not be such a bad thing after all, was worthy of a bunch of Chinese acrobats on the high wire working without a net. As you know yourself, there were many PR blunders that came close to these death-defying feats in 2010 but the votes tipped finally in favor of the long robes with the big and tall hats. And so we on the committee scratch our heads in celebratory disbelief, another year of relating publically gone into the record books.

Finally, as we skid into Christmas and 2011, a fond thanks for reading this and other blogs in the library. And to all, a good night and a merrier tomorrow.

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For more resources, see the Library topic Public and Media Relations.

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Martin Keller runs Media Savant Communications Co., a Public Relations and Media Communications consulting company based in the Twin Cities. Keller has helped move client stories to media that includes The New York Times, Larry King, The CBS Evening News with Katie Couric, plus many other magazines, newspapers, trade journals and other media outlets. Contact him at kelmart@aol.com, or 612-729-8585

A Worthwhile Social Media Strategy Always BEGINS with Goals

Smartphone with social media icons

What do you want to achieve?

Hundreds of millions of organizations, entrepreneurs and individuals have created social networking profiles. They’ve populated their pages with detailed history, specific product and service descriptions, and even custom brand design.

They’ve spent countless man hours seeking friends, fans and group members to accept their invitations or like their page, posting new content and writing their status updates.

TO WHAT END? Nearly every time I ask, I get a deer-in-the-headlights reaction.

Above all else, clearly defined social media goals should drive your strategy and execution plan.

Example social media marketing goals

Every single entity is different – and so is their marketing strategy and tactics, both offline and online. No “one size fits all” approach to social media marketing works (very well).

Sure, you can have a Facebook presence and get some sort of result, but if you set goals and determine effective online tactics, your results can become dynamic.

So, what do you want to achieve? Examples could include:

  • Increase awareness – Brand recognition
  • Social Authority – recognition as a subject matter expert (SME)
  • Increased traffic – Bring your visitors up a learning curve about your offerings
  • Attract influencers in your niche
  • Gain allegiance and build your own brand ambassadors
  • Convert traffic via your call to action – what do you want them to do?

For instance, banks regularly use Facebook to increase both their deposit balances and small business loans.

How does your target audience use each platform?

As you set out your strategy to achieve your goals, consider: What are the inherent benefits and limitations of the platform? Of the tactics? Of the tools?

How can you interact on that platform to best engage your target audience? Again, no one-size-fits-all message works for all social media marketing. Each platform or tool must be utilized specifically as it was intended, which takes a bit of research and listening on your part to get a feel for the culture of the community there.

Monitor and measure

When you launch your social media marketing campaign, be sure to have monitoring tools in place to quantify results AND give subjective results. The quality of your traffic’s engagement is enormously important, as well as the quantity.

How will you integrate your social media initiatives into your current master marketing plan?

How does YOUR social media marketing strategy help you achieve your goals? Share an example with us.

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For more resources, see our Library topics Marketing and Social Networking.

.. _____ ..

ABOUT Lisa M. Chapman: With offices in Nashville Tennessee, but working virtually with international clients, Lisa M. Chapman serves her clients as a business and marketing coach, business planning consultant and social media consultant. As a Founder of iBrand Masters, a social media consulting firm, Lisa Chapman helps clients to establish and enhance their online brand, attract their target market, engage them in meaningful social media conversations, and convert online traffic into revenues. Email: Lisa @ LisaChapman.com

It’s easy to forget rewarding and recognizing people at this time of the year….but it’s even more important when people are stressed and busy. What can you do to celebrate reward and recognition in your call centres during the holiday season?

Group of people happily looking a a laptop

A lot of call centres experience peak call volumes around this time of year, especially if they’re supporting the retail sector, and with inclement weather hitting right now people are stressed with driving, shopping, baking and trying to get everything done before the holidays start.

Sometimes our customers can be a little impatient and conversations aren’t always the most pleasant as we deal with shipping issues, out of stock items, billing errors or the myriad of other reasons for their calls, and this can be a negative experience for our agents. Recognizing that high call volumes and stressed customers can turn a good day bad is something we really need to be aware of. So what can we do?

Spending time on the floor is even more important now – sitting in and listening to calls, asking how their day’s going, asking about holiday plans and recognizing their efforts goes a long way. Thanks to the readers who sent me in ideas of some fun things to do in call centres over the next few weeks.

  1. Celebrate traditions – get your agents to share some of their holiday and family traditions. Write them up on coloured paper and post them on a holiday themed bulletin board. Your at home agents can easily participate by emailing their stories to you.
  2. Theme days are always fun – dressing in red or green and giving out ballots to everyone who participates.
  3. Have an ugly sweater day and award a prize for the tackiest sweater
  4. Holiday hat day – prizes for the best decorated holiday hat
  5. Have agents decorate their workstations – and yes, you can give away prizes for that too. At-home agents can decorate their home office and send in their photos. Post these on the holiday board
  6. Have the management team walk around the centre and deliver hot chocolate and gingerbread cookies
  7. Play some reindeer games – Set up some fun holiday themed games in your lunch/break rooms – play some holiday tunes and relax

I’m sure there are lots more great ideas out there – feel free to comment or email them to me directly. Just keep in mind – simple and fun. No one needs extra stress trying to plan complicated activities at this time of year!

So this weeks rule (#7) – Celebrate the season by keeping things fun and stress-free in your call centre

And we’re still building our list of 100 quick and cheap ways to Reward and Recognize in the Call Centre so help me add to the list by submitting feedback – or emailing me at kimvey@rogers.com

Once we get to 100 – I’ll post the entire list right here and you can start using all the great ideas people have shared

Feedback or comments: Tell me about how you’re celebrating the season in your call centre.