Regaining Credibility and Gaining Strategic Approval

Businesswoman using her phone while at her office desk

Miriam is the Regional Managing Director for a large multi-national company. She oversees a group of companies that manufacture and sell products across the region and also export from it. One of the subsidiaries in her group is in a country that has a small market for the products and is fundamentally unprofitable.

She has recommended on several occasions that the board allow her to close this subsidiary and supply that market by importing product from other group companies. She has backed her recommendations with detailed market analyses and projections as well as implementation plans.

Each time the board has denied her request and she is forced to continue to see the subsidiary drain her region’s, and the shareholders, profits. Last time the board met in her region she made the usual request and was denied again. She lost her temper and said some fairly harsh words in an unprofessional tone.

Miriam is a professional manager and has produced good results so her transgression was forgiven. However the board is, once again, meeting in her region and she has another invitation to present her recommended strategy to them.

What should Miriam do?


Many readers of this blog will be familiar with my newsletter The Director’s Dilemma. This newsletter features a real life case study with expert responses containing advice for the protagonist. Many readers of this blog are practicing experts and have valuable advice to offer so, for the first time, we are posting an unpublished case study and inviting YOU to respond.

If you would like to publish your advice on this topic in a global company directors’ newsletter please respond to the dilemma above with approximately 250 words of advice for Miriam. Back issues of the newsletter are available at http://www.mclellan.com.au/newsletter.html where you can check out the format and quality.

The newsletters will be compiled into a book. If your advice relates to a legal jurisdiction, the readers will be sophisticated enough to extract the underlying principles and seek detailed legal advice in their own jurisdiction. The first volume of newsletters is published and available at http://www.amazon.com/Dilemmas-Practical-Studies-Company-Directors/dp/1449921965/ref=sr_1_1?ie=UTF8&qid=1321912637&sr=8-1
What would you advise?


Julie Garland-McLellan has been internationally acclaimed as a leading expert on board governance. See her website at www.mclellan.com.au or visit her author page at http://www.amazon.com/Julie-Garland-McLellan/e/B003A3KPUO

Get to the Start of the Slippery Slope

Tired male entrepreneur staring out through the window

What’s at the heart of many of today’s scandals? Legal and even innocent behavior that creates a toxic culture.

Take the recent GSA scandal for example. As quoted today in Forbes:

David Gebler, a whistleblowing expert, lawyer, and author of The 3 Power Values: How Commitment, Integrity, and Transparency Clear the Roadblocks to Performance, says good intentions can lead to bad outcomes in business, and the GSA scandal provides an apt example of this.

“With all the rampant spending at the GSA, one has to ask if employees were afraid to speak up, lest they upset their coworkers,” he said. “Or perhaps they had become complacent in an upbeat, backslapping culture that rewarded everyone early, often, and extravagantly. Time will tell. In the case of the GSA, the good intention of employees—being a team player—led to a very bad result. But it’s poor leadership that created that toxic culture and allowed it to drag good employees down.”

David Gebler is the President of Skout Group, LLC and the author of The 3 Power Values: How Commitment, Integrity and Transparency Clear the Roadblocks to Performance (2012 Wiley)

UK FSA Highlights Corporate Governance

Low angle view of an office building

Hector Sants, the chief executive of the UK Financial Services Authority has given a speech today (24 April 2012) highlighting the importance of good corporate governance and effective boards in regulating financial firms. Although this is a view widely held, this emphasise from the main UK regulator is telling. It is also one of his last speeches before leaving the FSA and has therefore been eagerly awaited. The full text of the speech can be found on the FSA’s website here.

Mr Sants does draw some interesting conclusions from the financial crisis and he says that “when you analyse those firms that failed during the crisis, one or more of five key indicators were evident:

  • a dysfunctional board;
  • a domineering CEO;
  • key posts held by individuals without the required technical competence;
  • inadequate ‘four-eyes’ oversight of risk; and
  • an inadequate understanding of the aggregation of risk.”

Mr Sants is primarily looking at financial firms in his review as this is the ambit of the FSA, however these failings could be levelled at a huge number of firms the world over, in many different sectors. Yet it is cheering to see that a regulator is highlighting this as such a key point because in part, one suspects, that were the financial firms lead, other industries will be inclined to follow. Yet, both the importance and limits of a regulators role is well summarised by by Mr Sants:

Good governance and a strong culture are a necessity for maximising the likelihood of the right judgements being made by management. Regulators have a role to play in ensuring that firms have the right governance and culture. But I should stress that it is not for the regulator to determine the culture. Ultimately, however, even a successful regulatory regime will not be sufficient to ensure good outcomes. Crucially, firms need to have an appropriate culture and one which is focused on the firm delivering the right long-term obligations to society. The right cultures are rooted in strong ethical frameworks and the importance of individuals making decisions in relation to principles rather than just short-term commercial considerations. In particular, this means that when a regulator expresses a clear instruction then firms should not continue to resist for reasons of expediency and short-term gain.

Time will tell how much of a change in the approach of the FSA this speech actually leads to but I undoubtedlyapplaudthe sentiment and encourage you to read the full text of the speech if you have time.

This article was written by Nick Lindsay a director of Elemental CoSec. Elemental CoSec providescorporate governance and UK company secretarial services. This article is for informational purposes only and should not be relied upon as specific advice or acted upon without seeking legal advice.

How to align independent operations? – a dilemma

Woman working with her laptop in a workplace

Kate is a director on the board of a large national not-for-profit company. The board is comprised of well-intentioned and conscientious professionals who bring diverse viewpoints and bountiful energy to their board discussions. None of them are qualified in governance or have experience on other boards but all take their responsibilities seriously and strive to meet or exceed the governance guidelines for best practice that are published by their national regulator.

The company has several branches that operate in in distinct geographic regions across several state government boundaries. Labour laws are state-based rather than national and, when attempting to develop a corporate HR and remuneration policy, the board discovered that different branches have different employment practices and wildly different remuneration structures. Branch managers are quite independent and resist any moves that would align operations nationally with the argument that they must be free to respond to local needs.

Nationally the OH&S laws are being revised to bring the state laws into harmony and Kate’s board would like to use this fact to develop some consistency in their HR practices. Kate has been delegated the task of making this happen but doesn’t know where to start. She is aware that, as of now, the national directors could be held personally liable if the OH&S laws are breeched in any of the branches.

What should Kate do?


Many readers of this blog will be familiar with my newsletter The Director’s Dilemma. This newsletter features a real life case study with expert responses containing advice for the protagonist. Many readers of this blog are practicing experts and have valuable advice to offer so, for the first time, we are posting an unpublished case study and inviting YOU to respond.

If you would like to publish your advice on this topic in a global company directors’ newsletter please respond to the dilemma above with approximately 250 words of advice for Kate. Back issues of the newsletter are available at http://www.mclellan.com.au/newsletter.html where you can check out the format and quality.

The newsletters will be compiled into a book. If your advice relates to a legal jurisdiction, the readers will be sophisticated enough to extract the underlying principles and seek detailed legal advice in their own jurisdiction. The first volume of newsletters is published and available at http://www.amazon.com/Dilemmas-Practical-Studies-Company-Directors/dp/1449921965/ref=sr_1_1?ie=UTF8&qid=1321912637&sr=8-1

What would you advise?

Julie Garland-McLellan has been internationally acclaimed as a leading expert on board governance. See her website atwww.mclellan.com.au or visit her author page athttp://www.amazon.com/Julie-Garland-McLellan/e/B003A3KPUO

Cost of a Culture of Fear? $500 million for starters

Business files with "scam" written on

SAIC, a major government technology contractor, just agreed to pay the City of New York $500 million to settle charges of fraud in the development of an employee timekeeping system. Yes, a couple of employees were the real bad apples, engaging in fraud, kickbacks, and money-laundering.

But SAIC’s real crime, the actions that cost it one-half BILLION dollars, was its inability to deal with this issue when it occurred. SAIC was not aware of its culture-based risks…and it is paying the price.

As quoted in the press:

“Some SAIC managers failed to perceive or ignored significant and pervasive irregularities,” the company said in court papers. “SAIC’s failures resulted, in part, from an overemphasis on the financial and operational success of the project.”

The project’s senior manager, Gerard Denault, has pleaded not guilty to criminal charges. SAIC said that Denault’s managers had missed or ignored his creation of an atmosphere of fear in the office that discouraged subordinates from coming forward.

When some employees went to Denault’s supervisors with concerns, they “reacted with inappropriate skepticism, shifted the burden to the employees to prove their assertions, and failed to pass on the concerns to the proper company personnel for investigation,” the company said.

A “check-the-box” compliance program would not have prevented this problem then, nor will it prevent it from happening again. SAIC must look deeply into its organizational culture: which employees are hesitant or disengaged enough to not report what they see, and why? And if managers are not taking swift enough action to address these risks, then why are more senior leaders not being held responsible.

A $500 million cost is not one that any company should have to pay once…and certainly not twice

David Gebler is the President of Skout Group, LLC, business advisors helping global organizations measure and manage culture-based risks to performance. David’s book The 3 Power Values: How Commitment, Integrity and Transparency Clear the Roadblocks to Performance is available from Jossey-Bass.

The Power Values that Drive Sustained Profitability

A clear glass full of coins and a growing plant

In their new book, Repeatability, Bain & Co partners Chris Zook and James Allen show that a small percentage of companies sustained profitability over long periods do so because they are able to control growing complexity which slows them down. These leading companies have repeatable models that allow the company to react to new situations in a systematic way.

Zook and Allen write in the Harvard Business Review:

Our findings show that the simplest strategies, built around the sharpest differentiations, have hidden advantages not only with customers but also internally, with the frontline employees who must mobilize faster and adapt better than competitors. When people in an organization deeply understand the sources of its differentiation, they move in the same direction quickly and effectively, learning and improving the business model as they go. And they turn in remarkable performance year after year.

Easier said than done. The three steps that are the recipe for success: 1) a well-differentiated core that is well understood, 2) a short list of non-negotiable business practices, and 3) robust learning and feedback loops, are the very places where strategy execution breaks down. After the intense efforts to evaluate and refine your company’s strategy for success, leadership often falls short on the implementation. It is in the nuts and bolts of making the plan operational where good strategies get bogged down.

Our work in values and culture has shown that there are three core areas, represented by three critical values, which must be effectively managed if an organization’s strategy will succeed to moving from the boardroom to the field.

Commitment –

Zook and Allen call for a “well-differentiated core.” Whether the strategy is narrowing the company’s focus to sustain strong product and service differentiation, or reorganizing to better manage costs, how much effort has truly been made to ensure that everyone is on board? Research has shown that in the 10 percent of companies that have achieved more than modest levels of profitable growth over a decade, there is clarity from top to bottom as to what the company stands for and how it will succeed. From Apple to IKEA, employees and customers know exactly what the company stands for. What are you doing to ensure that your employees are engaged and committed? Are the values of your people aligned with your organization’s mission and goals?

Integrity –

According to the Bain research, companies with repeatable models translate their strategies into a few simple values and business practices that everyone can understand and use to shape decisions and actions. Discipline in execution requires everyone to be on the same page. Consistency and predictability in how everyone does their job is essential. So make it simple. Work with leaders all the way down to front line supervisors to develop a very short list of business practices that become non-negotiable. There must be clearly understood consequences for not following these steps. Consistency and fairness is a critical foundation for commitment.

Transparency –

Things change quickly and companies must adapt. A learning organization that can gather inputs and self-correct must be built on a foundation of trust. Employees at all levels must first embody values that support collaboration, teamwork and innovation. And then the organization must be self-aware to know where and when those values are repressed and challenged.

Measuring and managing these three “power values” will ensure that great strategies can sustain great companies.

David Gebler is the President of Skout Group, LLC, business advisors helping global organizations measure and manage culture-based risks to performance. David’s book The 3 Power Values: How Commitment, Integrity and Transparency Clear the Roadblocks to Performance is available from Jossey-Bass.

How to explain corporate governance shortcomings

Businesspeople standing in an office building

One of the enduring adages of corporate governance is that it is a philosophy and not a tick box exercise. Company secretaries and corporate governance experts can often be heard stating this line and, like many clichés, it is often repeated because it’s true.

A company can fulfil all the requirements of its relevant code(s) and not embrace the fundamentals of corporate governance and, more importantly, a company can deviate from its relevant code(s), but still have a sound approach to corporate governance at its heart. It is the second of these scenarios that I’m going to look at here.

Despite not being a tick box exercise, the various codes of governance across the world are there for a reason; because they provide a sound framework from which to run a corporate governance regime. They also give a benchmark from which the company’s stakeholders, directors and company secretary can judge the performance of the company.

In the UK, the main code is the UK Corporate Governance Code (in this article, the “Code”) but there are various other guidelines and codes that UK listed companies should bear in mind. These include the guidelines of various institutional shareholder bodies such as the Association of British Insurers and the National Association of Pension Funds.

What all of these rules have in common is that they are not mandatory. They are guidelines that applicable companies will look to adopt but are free to deviate from if they feel that such deviation is in the interests of the company. The Code itself differentiates between the Main Principles, which are mandatory, and the supporting provisions which can be deviated from if good governance can be achieved in other ways:

“A condition of [deviation] is that the reasons for it should be explained clearly and carefully to shareholders, who may wish to discuss the position with the company and whose voting intentions may be influenced as a result. In providing an explanation, the company should aim to illustrate how its actual practices are both consistent with the principle to which the particular provision relates and contributes to good governance.” – UK Corporate Governance Code 2010

Yet, for a minority of companies, this option to explain deviations from the Code has been utilised without due regard to the above principle or the concerns of shareholders. Many explanations given by companies are substantial and useful to shareholders, yet a few are brief and dismissive. This has caused some concern and has led the Financial Reporting Council (the governing body of the Code) to carry out a discussion with relevant directors and company secretaries and to report on what constitutes a proper explanation under the Code.

In the words of the report:

[An explanation should be] full andinclude reference to context and coherent rationale. They should explain how the company isfulfilling the relevant principle of the Code and also whether deviation from its provisions istime limited. Ideally explanations should be sufficiently full to meet the needs of thoseshareholders who could not simply call up the company and ask for information, but largershareholders also saw them as the foundation for further dialogue that should engender trust.

Even the best explanations though, are often considered to merely counter the deviation from the Code. Providers of company secretarial services often feel that a company that deviates from the Code and provides a good explanation should still only be considered on a par (form a corporate governance perspective) from one that has followed the provision.

Arguably this goes against the idea that corporate governance is not just a tick box exercise. If done properly, limited deviations from the Code, coupled with full and complete explanations can show that the company is truly considering and embracing good corporate governance and this should be encouraged rather than criticised.

Nick Lindsay is a UK corporate lawyer and director of Elemental CoSec, a provider of company secretarial services. This article is for informational purposes only and should not be relied upon as specific advice or acted upon without seeking legal advice.

How to start looking forward? – a dilemma

A human-like toy moving on stairs concept

James is a recently-appointed director on the board of a family business. He is the nephew of the founder and has worked in the business for several years since completing his MBA.

He is concerned because the board meetings are all taken up with historical reports and endless discussions of ‘who did what’ and how it affected performance. There has been no forward-looking or externally generated information presented to the board in all the months he has been a member.

James knows that good boards operate at a strategic level and that his industry is changing rapidly with new technology and impending legislative changes. He has attempted to raise the issue with his uncle, who is now the company chairman, but got brushed off with the statement that none of the other directors were complaining.

What should James do?

Many readers of this blog will be familiar with my newsletter The Director’s Dilemma. This newsletter features a real life case study with expert responses containing advice for the protagonist. Many readers of this blog are practicing experts and have valuable advice to offer so, for the first time, we are posting an unpublished case study and inviting YOU to respond.

If you would like to publish your advice on this topic in a global company directors’ newsletter please respond to the dilemma above with approximately 250 words of advice for Graham. Back issues of the newsletter are available at http://www.mclellan.com.au/newsletter.html where you can check out the format and quality.

The newsletters will be compiled into a book. If your advice relates to a legal jurisdiction, the readers will be sophisticated enough to extract the underlying principles and seek detailed legal advice in their own jurisdiction. The first volume of newsletters is published and available at http://www.amazon.com/Dilemmas-Practical-Studies-Company-Directors/dp/1449921965/ref=sr_1_1?ie=UTF8&qid=1321912637&sr=8-1

What would you advise?

Julie Garland-McLellan has been internationally acclaimed as a leading expert on board governance. See her website atwww.mclellan.com.au or visit her author page athttp://www.amazon.com/Julie-Garland-McLellan/e/B003A3KPUO

What are your organization’s “Broken Windows”?

Broken glasses on the floor

Political scientist James Q. Wilson recently passed away at the age of 80. Wilson and co-author George L. Kelling argued in a landmark 1982 article in The Atlantic that communities must address minor crimes and their effects, such as broken windows, to prevent larger problems from developing. They argued the crime of vandalism wasn’t as damaging as the message the broken window sent about the community, leading to more serious crimes there.

While Wilson’s work has greatly changed policing in America, his insights have great bearing on how leaders should look at issues within their organizations. Whether the leader is looking at the purported big thing, such as an ethics issue or a strategic imperative, it is the small things that will effect the desired change. Big changes will only be implemented successfully if the community is ready to accept it. In blighted communities Wilson saw the power of fixing windows so citizens could begin to feel enough civic pride that they cared about stopping crime. In every organization there is an equivalent hot button like broken windows that needs to be addressed before leadership will have the receptive audience they seek.

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David Gebler is the President of Skout Group, an advisory firm helping global companies use their values to clear the roadblocks to performance. David’s book, The 3 Power Values is now available. Send your thoughts and feedback to dgebler@skoutgroup.com.

Women on Boards and its rationale

Business women and men in a board conference

In the modern world, women are outperforming men in many stages of their career; especially at school level, university and during the early years of work. However, despite a considerable number of women entering the corporate world, the gender diversity of top companies at executive and board level is woeful.

Background

In 2010, women made up only 12.5% of the directorships of FTSE 100 companies in the UK (see Women on Boards, The Davies Report, February 2011) and in 2008 women held only 12% of the directorships in the S&P 1500 (see RiskMetrics Group, Inc., “Board Practices: Trends in Board Structure at S&P 1,500 Companies”).

These low numbers are not through lack of initiatives from campaigners, governments and even the companies themselves. For example:

  • Norway has introduced a mandatory quota for their biggest companies;
  • following the Davies Report, there are new measures being introduced in the UK around diversity; the UK Corporate Governance Code is being amended to require companies to set out their diversity policy and the UK government is introducing new legislation requiring quoted companies to report on the number of women in senior executive roles; and
  • the SEC in the US has introduced a rule requiring corporations to disclose, inter alia, whether a nomination committee considers diversity in identifying nominees for director and, if so, how they consider diversity in this respect.

These and other changes are beginning to increase the number of women in boardrooms around the world but the change is occurring at a slow rate. This rate of change does make it worthwhile re-considering the rationale for increasing gender diversity in boardrooms as the current approach does not seem to be achieving the results that are expected.

Economic vs Social Rationale

Historically, gender diversity advocates relied primarily on moral arguments to persuade companies to change their recruitment policy towards women. However, in recent years, the argument has shifted with advocates pointing to studies that show that the share prices of companies with more diverse boards outperform companies with less diverse boards. The feeling is that hard-nosed shareholders, and the directors who owe a fiduciary duty to these shareholders, will be more receptive to economic rather than social or moral arguments.

This view has been readily adopted, not just by activists, but by the mainstream media and governments. Lord Davies in the UK said that “The business case for increasing the number of women on corporate boards is clear…… Evidence suggests that companies with a strong female representation at board and top management level perform better than those without and that gender-diverse boards have a positive impact on performance”. This is fairly representative of the argument being put forward at the moment.

This argument has its limits though and, perhaps, could be contributing to the slow rate of change. In her excellent paper, ‘Revisiting Justifications for Board Diversity’, Lisa Fairfax reviews the various empirical studies around the financial performance of companies with more diverse boards. She reviewed numerous studies that did support the economic case for gender diversity, but there were also studies that found no link or even showed a negative link between gender diversity and the economic performance. These are often overlooked or dismissed in discussions around this subject but are equally important.

Overall Ms Fairfax felt that “the empirical results provide at least some support for the proposition that board diversity may lead to increased firm value or improved corporate governance under certain conditions.” However, for me, the biggest question is over causation. Do the best performing companies naturally attract and support diverse boards or do diverse boards lead companies to perform better. This question has never been properly addressed in the empirical studies and it would be very difficult to do so.

The lack of clear evidence means that that economic argument for board diversity is weak at best. This may be a slightly controversial statement to make but I think it is important to put it forward as the reliance on the economic argument may actually be hindering the cause of gender diversity.The doubts over the link between economic performance and gender diversity are probably shared by many shareholders and boards of listed companies. If this is the main argument being put forward in support of gender diversity, it is one that can be ignored by these groups with impunity. After all, if the main rationale is the economic benefit, then the shareholders are the only ones to suffer if they are wrong.

On the other hand, many corporate governance developments over the years have not been supported by economic arguments and instead have won through by other means. For example, it is now an accepted position that strong independent directors are essential to good corporate governance. Yet there is relatively little empirical evidence of a positive effect on the value of a company from strong independent directors. It is assumed, but not proved.

It is widely accepted, and a view I share, that improved diversity in the board room (both in terms of gender diversity and other forms of diversity) is a good thing. It is a good thing from the perspective of society and also for the health and state of our companies. As is the case with independent directors, I believe it makes companies better prepared to deal with long term risks (by discouraging tunnel vision) which are rarely reflected in the share price until they happen.

I believe though that the focus on the business case for improving diversity may be harming this cause and advocates should present the wider argument rather than pushing the economic angle so much and hoping that the market will do the rest.

Nick Lindsay is a director of Elemental CoSec a provider of company secretarial services and corporate governance advice in the UK. This article is for informational purposes only and should not be relied upon as specific advice or acted upon without seeking specific legal advice.