How to Start Strategic Planning: Plan for a Plan – Part 2 of 5

Man mapping out a strategic plan on a board

In Part 1, we reviewed the first 3 of the 15 questions that should be addressed during the “plan for a plan” phase of strategic planning. In this Part 2, we review questions 4-6.

4. What is the Scope of Our Plan?

It’s not uncommon that leaders believe that a long-term plan will somehow guarantee that they won’t be surprised over that long term – that the plan will somehow lock-in a version of the future. Wrong.

  • If the organization is fairly new, has many current issues or the external environment is changing a lot, then consider a shorter term plan, for example, a 2- to 3-year plan.
  • If the organization is in this situation and still wants a longer term plan, then consider clarifying the misson, vision and values and some goals for the longer term, but do action plans for the next year. (The action plan is about who is going to do what and by what date.)

5. What Planning Model Should We Use?

Here’s where planners often make a big mistake – they do vision-based planning when they should have been doing issues-based planning.

  • If your organization has a lot of resources, few current issues and a history of being able to implement plans, then do vision-based planning. Vision-based planning is working from the future to the present.
  • If your organization has very limited resources, several major and current issues, and struggles even to implement a plan, then do issues-based planning. Issues-based planning is identifying current issues and what to do about them. A year or so after implementing this plan, then the organization might be healthy enough to do vision-based planning.

See the article Basic Overview of Various Strategic Planning Models.

6. How Might That Model Be Implemented?

  • If the organization has frequent turnover of staff, a well-informed Board and upper level of management, and the culture does not value participative decision-making, then a top-down planning approach might be most suitable — although highly participative decision-making almost always results in more buy-in to the Plan.
  • Otherwise, if Board members and executives are not well-informed about the organization and its environment or are weak leaders (an extremely unfortunate situation), then a bottom-up planning process might be most suitable.
  • A concurrent approach to planning — participation from all levels of the organization — is probably best if the culture of the organization highly values participative decision-making.

The next post (Part 3) will address questions 7-9 in the plan for a plan.

Your thoughts about the plan for a plan?

Feasibility Testing: A Lost Art?

Entrepreneur testing his business idea

I know, you’ve got a great business idea. Everybody says it’s a winner, even your business friends. It’s amazing no one else has thought of it before. You’re feeling you should jump on it right away before someone else gets there first. But you realize you need to do some research before taking the plunge, so you’re game for that, as long it’s not too time-consuming or expensive.

So it’s time to gather some data to show it’s a good idea, right?

Not exactly. All too often, this research begins with the presumption that you have the right business idea. I call that the confirmation bias trap, and it’s so common that most businesses fall into it. Truth is, many business startups make big mistakes in their first year, and many of those mistakes could have been avoided by doing some basic feasibility research, rather than just looking for confirming data. Successful business leaders will often tell you that it was not their first idea that worked out, but an offshoot of it.

So use your research into customers, competitors, pricing, business models, and so on to refine your idea, or even radically change it. Doing some feasibility testing can’t guarantee you’ll get it right the first time, but it sure can reduce the number and severity of those painful first year mistakes. Or even demonstrate that your great idea is not so great after all.

Our next blog will offer strategies and steps for doing feasibility testing.

How Many Members Should Be On a Board? Really?

A meeting board room

(Much of this blog post was published in April of 2010. This post is republished now with additional information from guest blogger, Alan Hough, whose valuable comments are added later on below.)

A common question about Boards is “How many members should we have?” Usually that question spawns a range of answers.

For for-profits, some answers might be “The less members you have, the less the Board will be a pain for the CEO” or for publicly listed corporations, “It depends on requirements of Sarbanes Oxley.”

For nonprofits, “Get people with a passion for the mission” or “Get members who’ll raise money.”

These answers miss the point.

The number of members depends on the approach for staffing your Board. Board members should consider the different approaches and decide which one(s) they’ll use.

Functional Approach

In this approach, members are selected for the skills they bring to the Board to address current strategic priorities. For example, if the organization wants to add many products or programs, then get members who understand product development and marketing. So the number of Board members you have depends on the number of strategic priorities.

Diversification Approach

Members are selected to represent different racial, ethnic, gender or other groups. This is a popular approach on nonprofit Boards. The number of Board members depends on the number of diverse groups you want represented.

Representative (Stakeholder) Approach

Members are selected to represent different major stakeholder groups, for example, different groups of customers/clients, collaborators or geographic regions. The number of Board members depends on the number of different stakeholders you want represented.

Hybrid Approach

This approach combines one or more of the other approaches. For example, a Board might have 20-25 members because it uses a representative approach to include members from various stakeholder groups and also members who have strong contacts with investors or funders. However, that same Board might have an Executive Committee that is staffed with a functional approach — with members who bring skills to address current strategic priorities of the organization.

Group Dynamics Approach

Many organizational development consultants consider groups larger than 10-12 members to have another level of complexity not apparent in small groups. For example, the nature and needs of larger groups are often similar to those of entire ongoing organizations. They have their own various subcultures, distinct subsystems (or cliques), diversity of leadership styles and levels of communication. Thus, many people assert that the size of a Board should not be larger than 10-12 people.

“What Others Are Doing” Approach

Governance experts assert that Boards seem to be getting smaller, for example, Ward (2000) asserts that corporate (for-profit) Boards are getting smaller, from 10-12. Thus, Board members might consider this advice when determining the number of members to have on their Boards.

Passion Approach

This is a popular approach for nonprofit Boards — members are selected who have a passion for the mission. Unfortunately, it usually just results in passionate Board meetings.

Regulatory Approach

Some investors or funders might require certain Board members or skill sets on the Board. For example, public for-profit corporations must conform to rules of Sarbanes Oxley (SOX) legislation, especially regarding inclusion of independent Board members. (Some SOX regulations affect nonprofit corporations, too, and SOX is very likely to affect nonprofit corporations even more in the future.) Nonprofit associations might have bylaws governed by the membership, which dictates the number of members to have on the Board.

Additional Comments About Nonprofit Boards

(The following additional comments are added by guest blogger, Alan Hough.)

In relation to board monitoring (or at least the number of reports that a board receives) O’Regan and Oster (2002) found that there was a strong negative relationship between the number of reports received and board size (>30 directors) and also if the CEO nominated directors to the board.

In relation to board influence, when I last looked at this issue (2007) the results are quite mixed. There was a negative relationship between board size and board involvement in strategic decision-making found in one study (Judge and Zeithaml 1992), no significant relationship found in another (Ruigrok, Peck and Keller 2006), and a curvilinear (inverted-U) relationship found in a third study (Golden and Zajac 2001). Board size was a strong predictor of funding levels in U.S. human service nonprofits, although not of funding increases (Provan 1980). Directors of large boards of New York City nonprofits were more likely to give personally to their organisation, even after controlling for organisational size and subsector of operation, but were less likely to attend board meetings (O’Regan and Oster 2002). However, there was no relationship found between board size and director activity in another group of U.S. nonprofit organisations (Miller, Wiess and MacLead 1988). There was a negative relationship between board size and organisational reputation in Canadian nonprofits (Bradshaw, Murray and Wolpin 1992).

So be careful when asserting that a Board must have a certain number of Board members. It depends.

There is a vast range of free, online resources about Boards in the Free Management Library in the topic
Boards
.

What do you think?

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Carter McNamara, MBA, PhD – Authenticity Consulting, LLC – 800-971-2250
Read my weekly blogs: Boards, Consulting and OD, Nonprofits and Strategic Planning.

How to Start Strategic Planning: Plan for a Plan – Part 1 of 5

Strategy planning concept illustrated with chess pieces

In this post, we’ll discuss one of the most important phases in strategic planning – a phase that far too often is forgotten, resulting in plans that sit untouched on shelves. The plan for a plan should be developed by a Planning Committee and should answer 15 important questions — do this before the planners start identifying goals to go in the strategic plan. This post (Part 1) is part of a 5-Part series and each Part will review 3 questions. Part 1 reviews questions 1-3.

Not doing a plan for a plan is like going on a trip without a map and then complaining that you didn’t get where you wanted to go. Planners have the illusion that the sooner they imagine some goals and get those goals on paper, the sooner they’ll achieve those goals, as well. So that’s where they start – fantasizing goals. Wrong.

Or, far too often, inexperienced facilitators and planners will start planning by fantasizing words on a mission or vision statement. While that can be creative and exhilarating, it rarely results in a useful plan. (But it does stimulate the creative juices – and it can make Board members, who otherwise are usually detached from the organization, to quickly feel useful in the planning process 🙂

Here are the first three questions the plan for a plan should address:

1. Are We Really Ready for Strategic Planning?

  • Does our organization have enough money to pay bills for at least the next 3 months? Don’t use strategic planning to generate quick revenue. It won’t do that. Instead focus on cash flows.
  • Does our organization have a history of not implementing plans? If so, you need leadership development more than planning. Learn how to build in performance management to do what you say you’re going to do.
  • Are our Board members willing to be involved in planning sessions? If they want only a one-meeting retreat, then don’t consider it strategic planning. It’s a brainstorming session.
  • Can our Board members and other leaders make decisions together? If not, planning could be a nightmare. Do Board development, not planning.

2. Who’s in Our Planning Committee?

The job of this Committee is to ensure a high-quality planning process, not to do the planning. Its members might hire a facilitator, do the plan for a plan and review various tangible results from planning, such as the drafted Plan. The Committee should at least include:

  • Chair of the Board
  • Chief Executive Officer
  • Leader of each of the major products or program
  • Someone who’s been in a well-done strategic planning process before

3. Why Are We Doing Strategic Planning?

There are different reasons for doing planning and each of those reasons could require a different approach to planning. Typical reasons include:

  • It’s just that time of year. (The best time to do planning is the middle of the fiscal year in time to produce a Board-approved budget for next year.)
  • Our organization has had recurring major issues among Board members or employees. Often, this is the result of their not being on the same page – planning can get them all on the same page.
  • Our organization wants to add a new division or major product line.
  • Our investors or funders want a plan. Be careful – don’t just burp out a stack of paper and call it a “plan.” Investors and funders are smarter than that.

The next post (Part 2) will address questions 4-6 in the plan for a plan.

Your thoughts about the plan for a plan?

Here’s many more resources about strategic planning.

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Carter McNamara, MBA, PhD – Authenticity Consulting, LLC – 800-971-2250
Read my weekly blogs: Boards, Consulting and OD, Nonprofits and Strategic Planning.

Measure Twice, Cut Once

Businessman looking out through his office window

Successful entrepreneurs tend to be frugal. They have to be. They know that money and time is scarce. Too many things to do, too little time. So they focus, prioritize, cut to the bone, do what only needs to be done to get from point A to point E (skipping point B, C and D if possible). If you ask them how much planning they do, they’ll tell you they don’t have much time for that. But probe a bit deeper, as I have in hundreds of discussions with small business owners and entrepreneurial nonprofit leaders across the country (and some overseas), and you’ll find that generally they’re pretty good planners, even if they roll their eyes when you use that word.

Unlike the Hollywood version, most real life entrepreneurs do not carelessly take risks in hopes of making it big. Instead, before they dive into something, they often gather information from customers, competitors, colleagues, sales people, suppliers, industry sources, wherever they can get it – then add their own knowledge and intuition into the mix. From that effort the idea for their new business or new product or new market emerges. Why don’t they “just do it” the Nike way? Because they know it’s almost always cheaper to get it right the first time. They know to “measure twice, cut once.” That’s what business planning is all about. Sure, some things you can’t measure; but for everything else, there’s business planning.

As we continue with this blog, we’ll discuss specific strategies for measuring, once, twice, but not three times, by doing “just enough” business planning. Then just do it.

How do you do your business planning? Where do you need help?

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For more resources, see our Library topic Business Planning.

Ethics at a cross roads

A path branching into two paths

What makes the field of business ethics so interesting and so challenging is that as a term, and as a concept,“business ethics” means so many different things to so many different constituencies.

However, many of these constituencies often don’t communicate well together. The academic side of business ethics is often not seen as a resource for the practitioners. Within companies, business ethics is more often seen as a branch of compliance and legal than it is a partner of organizational behavior. Everyone wants everyone do “the right thing” yet we are often at a loss to define what exactly that right thing to do is.

Another dimension is that the perception of business ethics in the US is different than the assumptions of ethics in many other countries.

How do we make sense of all of these varied elements?

One place to start is by looking at the definitions of “business ethics.”

Ethics is often defined as “that branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions.” (dictionary.com)

However, the origin of the word “ethics” comes from the Greek word, “ethos,” which we define as “the fundamental character or spirit of a culture; the underlying sentiment that informs the beliefs, customs, or practices of a group or society; dominant assumptions of a people or period.” (dictionary.com).

In the business context it isn’t always helpful to see “ethics” as synonymous with “morality” or “goodness.” Instead, business ethics is more instructive if we look at it as a means to an ends: “the values relating to human conduct.”

In today’s business world, we are interested in understanding why people do what they do. Why do people do good things and why do seemingly good people do bad things.

From my 15 years of experience in helping companies address ethics issues, I see ethics as a function of behavior. Borrowing from the social psychologists, I see ethical behavior as a function of both the person and their environment.

When we look at the person, we look at how does that individual define what is the “right thing” to do. There is not a universal definition and I am hoping to encourage a dialog as to what in fact is the right thing to do and is it objective or conditional upon the circumstances?

The second determinant of ethical behavior is the environment that influences and shapes our perceptions. We will be actively discussing how the environment shapes behavior.

Our goal is to help practitioners be better equipped to create the kinds of cultures they want and need inside their organizations. Where should an organization be focusing its resources and attention in its attempts to influence employee behavior? On the person by reminding them of their ethical and legal obligations, or on the environment which shapes behavior of “ethical” and “unethical” people alike.

I am encouraging the readers and guest writers in this blog to open the dialog and be active participants in this exciting process.

Introduction — Relevant, Realistic and Flexible Strategic Planning

Business growth strategy graph

Simply put, strategic planning is about clarifying the purpose and most important priorities of an organization, and also about how the organization will address those priorities. Sometimes the priorities are about major issues and sometimes about exciting overall goals.

The strategic planning process has to suit the nature and needs of the organization in order to produce a useful strategic plan. Especially for small- to medium-sized organizations, the strategic planning process has to be realistic and flexible. Otherwise the plan ends up sitting on a shelf, collecting dust.

This blog is about doing strategic planning in a manner that is always relevant, realistic and flexible for the organization. We’ll discuss different models of planning, typical phases in a strategic planning process and some guidelines to conduct each phase. We’ll also touch on common pitfalls in planning and how to avoid those.

There are many books about the content that should end up being in a strategic plan, but there are few resources about actually facilitating strategic planning. So we’ll also cover some useful techniques in facilitating planning.

This detailed list of topics gives more detail about the types of topics we’ll be likely to cover and their likely order, as well. However, it’s not uncommon that the topics in a blog tend to follow the wishes of the readers — a blog should be about the readers at least as much as about the blogger’s opinions.

What topics would you like to read? What questions do you have about strategic planning?

Introduction — Removing the Mystique About Boards

People having a board meeting in a conference room

Many people have the impression that a Board of Directors is a group of very wise people who sit in a very special room and make very complex deliberations and decisions. Actually, most Board members are people just like us who are trying their best to understand what’s going on and what to do about it. However, recent history has shown that some Board members are not doing their fiduciary duties — they’re merely doing whatever the CEO tells them to do. The irony is that the law expects the CEO to work for the Board, not the other way around.

In this blog, we’ll discuss the role of a Board of a for-profit and nonprofit corporation. We’ll discuss Board members’ roles and responsibilities, how members are selected and trained, how they make decisions and how they are supposed to ensure their operations are always high-quality. We’ll discuss how the members and CEO can best work together. We’ll also review how members can accomplish strong governance of each of the most important functions in an organization.

There is an increasing number of laws and regulations about Boards and for a variety of reasons. Recent and very public scandals have resulted in massive layoffs and losses in investments, along with some executives going to prison. Also, there is public outrage at the sizes of CEO compensation. We don’t know all of these laws and regulations, so I’m hoping readers with that knowledge will chip in to enlighten the rest of us.

This list of topics gives more detail about the types of topics we’ll likely cover and their order. However, it’s not uncommon that the topics in a blog tend to follow the wishes of the readers — a blog should be about the readers at least as much as about the blogger’s opinions.

What topics would you like to read? What questions do you have about Boards?

“What’s your business plan?”

Person sketching a business plan on her note

If you’re running a business, you get asked this question often. It could come from your banker, your accountant, your business-savvy aunt, or your teenager taking that first business class. They want to know: what’s your business plan? And they all want different things. Some just want a sentence or two about customers, competitors and business models. Others want detailed financials. Still others wonder if you’ve done a thorough market and competitor analysis.

Welcome to the first edition of the Business Planning Blog of the Free Management Library. I’m Rolfe Larson, your guide in this quadrant of the blogosphere. Our goal is to help you figure out how to answer that persistent question. In a way that helps you succeed with your business.

Here are some of the other questions we’ll be addressing here:

  • Do you really need a business plan?
  • How much business planning do you need to do?
  • Where to go to get business planning help?
  • When to hire someone to do market research
  • When to hire someone to write your plan
  • What about all those unknowns every business faces?
  • Will a business plan help you raise money?
  • When should you revise your plan?

So I hope you can join us for the ride. Send in your reactions, comments, suggestions, and let’s make this fun. And we’ll help you answer that persistent question: what’s your business plan?

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For more resources, see our Library topic Business Planning.

Welcome to the Business Ethics blog!

Woman standing in front of her team members smiling

I’m David Gebler and I’m the host of this blog. You can read more about me next to my picture in the sidebar. This blog will be about various aspects of business ethics, will focus especially on practical tips and tools, and will include posts from guest writers. You can learn more about this blog by clicking on the About link just under the header.

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